Keep the vehicles functioning properly and be prepared for them to be driven and reserved. Customers shouldn't have to wait for the trucks to be jumped and filled up with gas when they arrive. I almost missed my movers waiting for the provider to do all of this
Briana L.
Customer Reviews for 4 Way Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
Dirty truck and incorrect billing. Issue is still not fixed.
EDDIE H.Close it.
Daniel M.Worst experience ever. Next time I move I will not be issuing uhaul. The truck was filthy, the passenger seatbelt didn't work, the location was horrible, my original reservation was cancelled with no notification. Horrible experience overall.
Maisa M.In General the communication between what is advertised online and what is available/policy on the grounds is not consistent.
Brandon H.I was supposed to pick a truck up on Jimmy Carter, but the check engine light was on in the truck. No other truck available, so I had to drive in traffic 25 miles away to get another truck. It was a horrible experience. And then I had to pay more because sales tax was higher in that area. Needless to say, I was not happy with the experience and hope I don't have to rent again!
KIMBERLY L.Nobody was present when I tried to pick up my vehicle. Waited 2 hrs for someone to show up. Homeless people sleeping in abandoned vehicles nearby. Truck didn't have any fuel and had to wait longer for it to be filled.
Russell L.It was a horrible location with horrible service. The location looked like a dumpster. The truck promised to me was not given to me. There was nobody manning the location. It was super shady with random people coming and going. Very horrible experience. I need compensation for all the inconvenience caused.
Nikki M.Over charged me $300! Got the truck with 2 miles to the gallon. Brought it back with a 1/2 tank of gas. And they reported it on E and charged me extra for the gas.. I've reached out via email and phone still no response on such important matters. I really need to handle this ASAP There was no indication that I went over anything to be over charged so much.
Jared O.Super unprofessional, when I went to drop off the truck it was someone else there. Then I got an email saying my contract wasn't completed, even though it was. They added more miles than what I used and are trying to charge me for it. The truck was almost on E when I got it then they want to charge me for the refill. Truck was dirty had grass/dirt in the back of it. Front was also dirty. They added on a whole bunch of last minute charges reaching up to $100+. Safe to say I won't be using again.
Ihunanya A.Get a dealer who is conscientious and knowledgeable of the reservation pricing. I was overcharged for van. Also, get partners or individual owners who open up on time the website says. My experience was terrible. I will not recommend this or Uhaul ever.
Bengy P.I was charged twice and When I called UHAUL I waited on the line for a response for over 45 minutes and no answer. 45 freakin minutes
yordanos T.The vehicle was on empty and indication on dash that tire air was low. Only needed the vehicle for 2 hours and brought back in time but the hassle of putting gas and air on the tires was a bit much.
Gladys A.Received a charge after drop off and was not informed why.
Victoria H.This location is a combination junk yard, UHaul and body shop. The drop off experience was "ok", but kind of sketchy feeling. If there were a better laid out drop off experience, that would help.
Caroline S.The "location" is just the side of the road where a guy hangs out in his car to give you keys. Very sketchy and will never use again. I shouldn't have to feel afraid when picking up a U-Haul but meeting a strange man at his car on the side of the road is not safe. He also said I couldn't drop the keys off in a drop box like the website said and that I needed to call his personal cellphone and he would come meet me back on the side of the road that night to get the keys. Absolutely ridiculous and not safe at all
Rebecca V.Make sure the equipment being dropped off is checked in and email has sent to customers. I did not receive an email.
Fidel W.Change the way manager treats customers.. Very poor customer service
LAJUANA N.The location is hard to find, and vehicle sit in a junkyard, very scary!
Kassandra W.Couldn't find the actual lot. There was no one on-site to help. You could not find the drop box so I had to come back twice to drop off keys. The team was also not organized as they called me asking for keys hours later after they had already been dropped off. Didn't feel safe handing off keys or leaving the vehicle on lot.
ADRIENE H.No office location looked for about a hour, had to drive down a dirty rocky road with junk cars, staff member took all my information outside in hot sun. After receiving my contract I noticed staff member forge my signature on to contract, without overview any information.
Marquita B.It was a concern about confirmation of returned equipment and the gentlemen was very helpful in clearing of the confusion excellently.
Lagreta M.I called 45 minutes before my appointment to let him know I was in route. It was basically in the middle of a salvage yard. It took an additional 45 minutes to drag the trailer out of the weeds and around a junk car to get it hooked up to the rental van. This was not my original choice for pickup, not sure why my van and trailer were not where I selected pickup.
Kenneth M.Terrible location. It is a junkyard for old cars. No signage. No office. The owner was not at the location when I arrived. I had to talk to someone pulling parts off of a junk car to drop the trailer off & hope it was dealt with properly. I was then charged 2 extra days rental because the owner didn't bother to show up until the next day & charged me for the time that HE WASN'T THERE. Called Uhaul. It took 2 1/2 hours on hold to sort it out. What a waste of time. TERRIBLE EXPERIENCE.
Robert E.Check your properties where you lease out your trucks sublease please in the drop off was even less than words bad bad bad
Byron R.Not at all a good location:(
JAMES F.My experience with uhaul was extremely poor. I had to go to three different locations to get items I'd reserved. Including the actual truck that was confirmed the day prior. Additionally, the Atlanta call/operations center does not do a good job. They hung up on me several times and essentially could not provide any insight on what was happening. I was forced to pay additional feeds in Uber to actually get to a location that had a truck, I had to pay for the trucks additional gas to go to other uhaul locations to get the supplies previous requested. I had to pay the movers an additional fee due to the delays in getting the truck. I will never use Uhaul again. Simply unprofessional and unreliable. Do better.
Marcus B.