Customer Reviews for 4 A Mini Warehouse LLC
(U-Haul Neighborhood Dealer)

Rating:

5.0

I've known Angie forever. Always easy to work with. Main reason I always return there. A+

Rating:

4.0

The vehicle was very noisy, it was difficult to have a conversation with your passenger. The transmission seamed sluggish. The dash was hard to see without the lights on.

Rating:

4.0

I ordered online your services. They redirected my pick up to this larger facility. They did well, but the Online Service was way off in their fulfillment. I had ordered supplies for my move, ie: mattress & couch bags, a moving box. However when I picked up the truck none of the supplies were communicated to the pick up location that I needed these items. I assumed they lost the request. However One week AFTER my move was completed the supplies arrived in the mail except one item. I have been reimbursed by local stores for this gap, but I needed to leave a report about the problem. Otherwise U-Haul was a very satisfactory experience. THANK YOU for your service

Rating:

3.0

The trailer was sitting in a dip, making it VERY difficult to pick up the tongue to hook up.

Rating:

1.0

Manager left for a personal appointment.

Rating:

5.0

Nothing

Rating:

5.0

Make it easier to check in when getting the truck if the office is closed.. Too many obstacles preventing me from picking up on an hourly basis. It took me 1 hr of inconvenience to pick up the truck

Rating:

5.0

Truck was there when I arrived. It was clean and well maintained. The pleasant employee was just an added bonus. Excellent experience

Rating:

5.0

Everything was great!

Rating:

5.0

Excellent customer service. I would rent from them again at any time.

Rating:

3.0

The windows all the glass were extremely dirty.

Rating:

5.0

no contact nothing to report

Rating:

3.0

Think I was over charged. I picked up the trailer on Friday afternoon and returned it early Sunday morning. Was told by the clerk that it was a one day rental .

Rating:

1.0

The full time older lady that works at this particular location is less than happy! It’s clear when she answers the phone and even more clear when you ask a question. I understand peoples have bad days, however, I spoke with her on two different occasions on two different days and it was the same “you’re bothering me attitude and tone of voice”. However, I will say there was a young lady that works at that location as well who was as nice as she could be. I wish I had gotten their names after this experience, unfortunately I did not. However, it would be easy for me to find out if need be..bit, I’m sure anyone that calls that location would be able to figure out exactly who I’m referring to. 👎 Either way, this location is no more than 6 miles from my house but I will for now on drive the additional 25 miles to the pick up location to deal with Victoria in Jasper.

Rating:

3.0

This was the 3rd drop off location that I was switched to without my consent. Left truck at gate and never saw or spoke to any personnel.

Rating:

5.0

Great customer experience, the lady at the counter was friendly and personable. My reservation was ready as expected. The pickup and return process was a breeze. I will definitely be returning when I need another trailer rental.

Rating:

5.0

I dropped the truck off last night before 1:15am but while I was doing the return process on my phone it’s battery died an I was able to finish the return process but I did everything the way it was suppose to be done thank you

Rating:

5.0

Readable pricing

Rating:

5.0

Being able to drop off after hours and do the check in in a smartphone is very convenient and helpful!

Rating:

5.0

Just dropped vehicle off

Rating:

5.0

Repeat customer!

Rating:

5.0

I was very pleased with all the assistance from the office management. I would definitely rent from this operation again if needed.

Rating:

5.0

First trailer came off my truck due to defective hitch. Made claim for damage to my truck. Insurance company has not got back to me with any instructions. Please advise. Thank you

Rating:

3.0

More thorough instructions for 24/7 pickup.

Rating:

5.0

I was very happy with 4-A Mini Storage. Staff was always polite and helpful. Unit was clean and reasonably priced. I also rented a 6' x 12' trailer from them when I moved out. Rental process was easy and price was right.

Rating:

5.0

Very accommodating and facility was well kept and Angie was fabulous to work with!

Rating:

4.0

everything was okay they just need more room for customer parking

Rating:

5.0

Going to use again

Rating:

5.0

The staff could not have been more helpful, cordial and accomadating. The facility's access hours, cleanliness and security were all very well suited to our needs. Would use this facility again without any reservations.

Rating:

5.0

Don’t forget to include the rented furniture pads!! 😊

Rating:

5.0

Great experience.

Rating:

5.0

nothing... very friendly and professional !

Rating:

5.0

Angela was outstanding. Absolutely the best customer support.

Rating:

5.0

Excellent service!

Rating:

5.0

Angela was super helpful.

Rating:

5.0

No problems at all thx

Rating:

5.0

Efficient, accommodating, and pleasant management. Thanks!

Rating:

1.0

I reserved a car trailer, when went to pick up said didn't have it, sent me to 3 different dealers and not one had one finally ended back up at this location and they gave me one sitting on the lot.

Rating:

5.0

The only think I had issues with was the self check in and out. Only because I have never done it before. It I went to the uhaul go through my email and I would try to take pictures to return my camera would not load up on gmail. However if I went to the website with google and logged in it would finally let me take pictures. I’m not sure why because I accepted to use camera while on my gmail but I had to literally open a link not from my gmail to make sure I got to take the pictures because I was worried it was not going to let me and I thought I was going to have to call customer support. I have an iPhone 7 Plus so I’m not sure what happened but I did get it done not clicking on the app through my email. But thank you so much your rates were great and we got moved all in one trip. We are greatly blessed with your company doing self service with your company to ensure the safety of sickness going around. Have a blessed day.

Rating:

3.0

I informed them of the issues the trailer had.

Rating:

5.0

I think all is great. Just keep doing what you are doing.

Rating:

5.0

Great location and friendly management. Fast service.

Rating:

5.0

Keep up the good work...very satisfied.

Rating:

3.0

I struggled with the mobile app pickup. Took 30 minutes to complete. The app keep forcing a reload if the web page. I returned the truck early so I could work with a real person to complete the return of the vehicle.

Rating:

5.0

The on line check out was not a good experience. But the staff at the location I used we're extremely helpful.

Rating:

5.0

Excellant

Rating:

5.0

Not much to improve.Your employee was so gracious and helpful. Definitely I will be a repeat customer. You are blessed to have her at that office.

Rating:

5.0

The whole process was very simple via the app. Reservation to pickup to return. Since I picked up early morning before business hours, everything I ordered was in the truck and waiting. Very painless process. This is my second time using this vendor and will use the next time I need a rental truck.

Rating:

5.0

Facility and Angela very helpful. Nothing that I can think of to improve ????.

Rating:

5.0

Nothing. The ladies in the office were great with customer service. The ladies were very helpful helping me decide which Uhaul truck or trailer I needed. They were very courteous even when I had to change my reservation. Plus, the day I picked up my 6x12 trailer the Uhaul rep was there so he hooked up my trailer. He made sure all my lights were working on the trailer before I pulled iout of the lot. Trailer pulled very well. Thank you!!

Rating:

5.0

The equipment was clean but not well maintained. it appear that that truck had been in an accident before and the vehicle kept swirling to the right. If you look at the grill you will see that the Ford sign is upside down. I think the vehicle needs an alignment as it will be very dangerous if it's being continued to be driven that way.

Rating:

1.0

I reserved a 10' truck over a month ago and was given a 15' truck. They wouldn't even try to correct the problem. Also, the lady at the desk said I had to pay for the additional insurance because it was mandatory. I spoke to another U-Haul facility and called the 800 U-Haul number and was told by both that what she told me was a lie. We have insurance and shouldn't have to purchase additional insurance.

Rating:

4.0

Staff was very helpful.

Rating:

5.0

Excellent service I would recommend more gravel by storage area. Every time it rained there was a puddle of water in front of unit. Lots of moisture inside.

Rating:

5.0

Great experience

Rating:

5.0

Thanks for your Help in making the move back to Gilmer County as "painless" as possible.

Rating:

5.0

professional

Rating:

4.0

The employees were very flexible with me as I was later than expected. They let me reschedule later that day without issue.