Customer Reviews for 3H Express
(U-Haul Neighborhood Dealer)

Rating:

1.0

I still have not gotten my money back. The communication was terrible between the merchant to us. Had no idea the steps that had to be taken to pick up or drop off the uhaul. Had to go back up there to close out the order after the truck had already been dropped off. Probably going to have to go back up there to figure out where my money is at. Would not recommend.

Rating:

2.0

My pick up was scheduled for 9 and the office as not open until 10:30 and I was not the only person waiting

Rating:

5.0

nothing you’re doing better than any other

Rating:

5.0

The process was easy and they were helpful.

Rating:

1.0

Didn’t even speak to a Uhaul employee. A barber told me they sometimes aren’t in the office and he handed me the key to the truck. No check-in was done. I just got a text saying it was already done and it felt off and very unprofessional

Rating:

4.0

No signs to find the right place that were viewable from the road or parking lot. Had to go inside restaurant there to ask where to go.

Rating:

5.0

Everything was great

Rating:

3.0

The guys I worked with were fantastic, but the truck I got is advertised at $20/day and I paid 110 for 4 hours, not even including the gas I put in it to avoid additional charges. I got $20 base fee + $15 for insurance + $10 for a dolly. Who even knows why my bill was more than double that!

Rating:

5.0

The staff in Champaign were great and very helpful.

Rating:

5.0

I can’t recommend Dwayne at U-Haul highly enough. Despite it being his day off, he went above and beyond to provide stellar service on a Sunday, which is a testament to his exceptional work ethic and dedication to customer satisfaction. Dwayne’s professionalism, patience, and knowledge were truly remarkable. His ability to quickly assess my situation, provide practical solutions, and efficiently execute the plan made what could have been a stressful day surprisingly smooth. His customer-centric approach not only helped to alleviate my moving-related stress, but also made the experience a memorable one. His courteous attitude and willingness to go the extra mile were deeply appreciated. In an era when customer service often feels like a lost art, Dwayne stands out as an exceptional individual who clearly takes great pride in his work. His stellar service was a breath of fresh air. This is exactly the kind of employee that makes me want to stick with U-Haul for future needs. Thank you, Dwayne, for turning an otherwise stressful day into a positive experience.

Rating:

3.0

Better details where the office is. It sent me to the back of the building and said to pick my keys up front but the office is on the side

Rating:

5.0

I didn’t catch the gentlemans name, but he remembered me from the last time I rented a uhaul from 3H Express about 4 months ago and he was super nice both times and very accommodating.

Rating:

5.0

The workers were very friendly and helpful. You need to put on the app that the location is upstairs on the side of the cafe. It’s a little hard to find.

Rating:

1.0

Parking lot was not designed for large trucks, had to double park in driveway. Office was very hard to find. Personal did not show any identification and was dressed in tennis shoes and sweat pants. Did not do a walk a-round and sent me a charge for gas, when I filled it to the exact level that I received it at. Will never use this location.

Rating:

1.0

Location was not open at scheduled time of pickup which was an hour after recorded open time. When I went to return the truck I could hear the worker in the back but he never came to the front no matter how much noise was made or how many times the doorbell to alert a customer went off.

Rating:

2.0

Didn’t take strap off tire before trying to unload vehicle off trailer. No sign for location. Met in lobby Confusion re: drop off location

Rating:

2.0

Wierd office that did not feel like a U Haul location

Rating:

5.0

The low pressure tire light kept flashing for the left rear other than that service was excellent thank you

Rating:

4.0

Very friendly, easy accsess.

Rating:

4.0

It’s hard to locate their office since it’s inside the building on the 2nd floor. They also forgot to put the moving blankets in the truck. But otherwise they were hood.

Rating:

4.0

Thanks you

Rating:

3.0

very difficult to find the office.

Rating:

5.0

Nothing, worked brilliant

Rating:

4.0

I had a very serious issue with check out not realizing that I was gonna have to get all of these pictures of the interior and not be able to upload them. I had taken the pictures upon arrival before starting the checkout process. Once the process began I ended up in the cab three or four more times to take more pictures, every time having to put the key in the ignition so I could see the gas and see the mileage. Upon exiting the vehicle the final time I that accidentally locks the key in the ignition. I was unable to put it in the dropbox. If I had been able to upload the photos that I had previously taken this would not have been an issue. So I’m a little frustrated by that part of the process right now

Rating:

1.0

I sat and waited for someone for over and HOUR!!!! i came in at 4:30 and had to leave and come back and the guy told me he was leaving early so come back at 6 to meet his sister. I waited until 6:55 before I was helped by anyone because the guy forgot to tell his sister to come in, shocker. And then I was expecting to have to pay only 40 bucks because that’s why it said was due at pick up and come to find out it was 160 bucks, a 100 dollar deposit was never mentioned anywhere. I won’t ever use uhaul again, the professionalism is very poor.

Rating:

3.0

hard to locate, truck had an awful odor in the driving quarters, the right mirror didn’t move and stayed pointed at the ground

Rating:

2.0

Use the electronic pickup version. The instructions were completely wrong. Said the pickup boxes on the north side of the building when it was on the south side of the building. The key for the truck I was supposed to use was not available and spent 25 minutes on the phone arranging a new truck. Will not return to this location.

Rating:

1.0

After renting from Uhaual and getting my receipt they continued to charge my debit card for 3 months. I had already paid them. I will never rent from this business again. Called the location where I rented from and they told me to call the customer service because they don’t charge cards. Still trying to get my money back they over charged me for 3 months later.

Rating:

5.0

Fast and friendly staff. A very smooth no wait process.

Rating:

4.0

Quick & easy service. Vehicle ran well & was clean. Will use again!

Rating:

5.0

Nothing. Did a fantastic job! First class experience !!! Highly recommended.

Rating:

5.0

I received very good help. Staff was very conscientious about safety and proper installation.

Rating:

1.0

This place was really hard to find. Had trouble dropping off the keys because the box was poorly marked with little or no signage. Really bad.

Rating:

3.0

I had a reservation at a different location at 8:30 and was then told I had to pick up at this location and they didn't even open until 9am. It was also difficult to know where to go when you arrived

Rating:

2.0

Don’t let customers rent things that they don’t have available. I needed an appliance Dolly, which why I was renting a Uhaul in the first place. Online it let me reserve, once I got there, I was told they didn’t have it. I also reserved my Uhaul for 9am pick up and no one showed up until 915. So tacky.

Rating:

5.0

Destiny was very helpful.

Rating:

5.0

We used the 24/7 service and checked in via mobile. The keys were not attached to the truck (as in picture). We found the keybox and the combination we were given worked. Inside was a key, but it didn't go with the truck we had. So we had to wait for the UPS office to open--about 20 minutes. The employee was super friendly and gave us the right key within minutes.

Rating:

4.0

Destiny was extremely helpful and responded to my phone calls immediately!

Rating:

5.0

I rented a 15 foot truck. Destiny and the gentleman (didn’t catch his name) were both extremely nice and helpful. Very quick and painless procedure all around. Would definitely recommend.

Rating:

2.0

The parking area is very small / crowded. It would be way too easy to hit another vehicle. The windows were way dirty. The person working was very helpful.

Rating:

1.0

The truck was dirty, and wipers had no rubber blades. The milage, and gas meter were different than the rental agreement stated. I had to call the person who gave me the key to notify, and received two different receipts for my rent. The worst experience I ever had that I rent every month for over six years.