Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The passenger side of the windshield was completely missing a wiper bland (it rained through 75% of our move and we drove almost a total of 300 miles round trip). This was a major inconvenience. We immediately called and ask that this be noted.
Danny Mattern
Rating:
5.0
Customer did not leave a comment.
michael good
Rating:
5.0
Customer did not leave a comment.
Doug Brothers
Rating:
1.0
They over charge me and very unfriendly
Terry Jantz
Rating:
5.0
Very friendly and very helpful
David Scott
Rating:
5.0
Customer did not leave a comment.
Herbert Reeves
Rating:
5.0
Very friendly. Very helpful. Overall experience was quick and easy. Always satisfied with U-Haul
RICHARD SHIRLEY
Rating:
4.0
Customer did not leave a comment.
Richard Keith
Rating:
5.0
Customer did not leave a comment.
David Branchaud
Rating:
5.0
We had a tire tree come apart and they handled it fast very good job thanks.
Jimmie Carter
Rating:
5.0
The friendly, pleasant people made up for the stupidity of the web site. I use Mozilla Firefox browser and some sites only support Chrome or Edge, which I will never use. So if it was because of my browser choice, I'll never access online again. IF your support team can use Firefox, go to the point where you are to enter the front and back pictures of your drivers license. Upload the front, then click on NEXT to go to next page for back picture. The image dims on a click repeatedly but never advances to the next screen. Looking above for an error code, I tried the different license box. No difference. My license is a Missouri state license certified for TSA acceptance. Also, the texting messages totally pissed me off. 3-6:00am? really? Multiple times.To remind me to enter my DL? Your facilities are clean, the equipment well maintained, staff are helpful, but somebody needs to take a better look at the technology side and fix it.
Kenneth Miller
Rating:
4.0
Customer did not leave a comment.
Connie Hutchinson
Rating:
4.0
Got there just before closing. They got us unhooked quickly and on our way. Good job.
Delmer Corley
Rating:
4.0
Customer did not leave a comment.
Elizabeth Carter
Rating:
5.0
Customer did not leave a comment.
Daryl Robinson
Rating:
5.0
Customer did not leave a comment.
Heather Dinwiddie
Rating:
4.0
Customer did not leave a comment.
WILLIAM BURGETT
Rating:
4.0
Customer did not leave a comment.
KIMBERLY REICHGERT
Rating:
5.0
Customer did not leave a comment.
Nancy Fischer
Rating:
5.0
Customer did not leave a comment.
Brian WAGNER
Rating:
4.0
Customer did not leave a comment.
Paula Martin
Rating:
5.0
Had what I needed. Good service.
Brian Wagner
Rating:
2.0
Customer did not leave a comment.
Robert Bates
Rating:
3.0
The Uhaul app is confusing when picking up and dropping off the equipment.
Danny Cole
Rating:
5.0
Customer did not leave a comment.
Chris Busick
Rating:
5.0
Customer did not leave a comment.
MICHAEL HOUK
Rating:
5.0
Customer did not leave a comment.
Amy Wilkinson
Rating:
5.0
Excellent prices.
KEITH PHILLIPS
Rating:
5.0
Customer did not leave a comment.
MICHAEL HOUK
Rating:
5.0
Customer did not leave a comment.
Nora Higgins
Rating:
5.0
Easy to find and park.
Natalie Endicott
Rating:
5.0
Customer did not leave a comment.
Don laffey
Rating:
5.0
Customer did not leave a comment.
Mark Webb
Rating:
5.0
Customer did not leave a comment.
Melinda Turner
Rating:
1.0
The truck was not ready via the U-Haul app. This mix up ended up being so costly and causing us to lose our already paid movers, family being separated, caused me to get to my new job severely late.
David Tonini
Rating:
5.0
Customer did not leave a comment.
KEITH SHOOPMAN
Rating:
5.0
Very professional and explained everything thouroughly and patiently.
Linda Schreck
Rating:
4.0
Customer did not leave a comment.
Nancy Fischer
Rating:
4.0
Customer did not leave a comment.
DANIEL SPENCER
Rating:
5.0
easy and fast. very nice
George Fischer
Rating:
5.0
Customer did not leave a comment.
CARRIE KNOWLES
Rating:
5.0
Customer did not leave a comment.
Jeffrey Wagner
Rating:
5.0
Nothing
Jessica Rooks
Rating:
5.0
Very nice customer service
RICK GASH
Rating:
3.0
I did the mobile drop off because i got there before they opened. the online thing didn't let me upload a picture which made me nervous that everything didn't actually go in correctly.
Lora Hill
Rating:
5.0
They stayed late for me to pick up trailer...excellent service.
Marilyn Allison
Rating:
5.0
The service at pick up & drop off locations was hassle free and the people were courteous & helpful , will definitely use U-Haul again
PATRICK BERNHOFT
Rating:
4.0
Customer did not leave a comment.
Thomas Wilczek
Rating:
4.0
Customer did not leave a comment.
Patrick Connely
Rating:
5.0
Great store, plenty of selection.
David Branchaud
Rating:
4.0
Customer did not leave a comment.
Teal Macomber
Rating:
5.0
Customer did not leave a comment.
Roy Welborn
Rating:
5.0
Customer did not leave a comment.
Chad Bellquist
Rating:
4.0
Customer did not leave a comment.
Traci Argenbright
Rating:
5.0
Customer did not leave a comment.
Cherie Thrasher
Rating:
5.0
Customer did not leave a comment.
MIKE WIENERT
Rating:
5.0
The folks at this place are awesome! So, very nice and helpful. He answered all my questions.
Jodi Golightly
Rating:
5.0
Customer did not leave a comment.
Melanie King
Rating:
5.0
These new trucks are. Pleasure to drive, I worked for a u-haul dealer back in the 70’s, 80’s and a big difference !
VINCENT PRESTO
Rating:
5.0
Everyone was very kind and courteous.
DAWN EMBREE
Rating:
3.0
Customer did not leave a comment.
Shawn Crouch
Rating:
5.0
They went above and beyond to insure I got my truck.
Jan Meek
Rating:
5.0
Great staff Very helpful
Tom Scheier
Rating:
3.0
The car hauler's left rear tire needed to be inflated by 25 lbs.
RANDALL Shepard
Rating:
5.0
Excellent customer service!
Ken Beyer
Rating:
4.0
Customer did not leave a comment.
THOMAS BECKER
Rating:
4.0
Customer did not leave a comment.
Patrick Connely
Rating:
4.0
My deposit still hasn't been put back on my credit card.
Kevin Tanner
Rating:
5.0
Customer did not leave a comment.
Karen Callaway
Rating:
5.0
On the tail end of the move the truck started acting like the brakes were not letting go. I mentioned this to the location of drop off and they said they will have it looked at and repaired.
Florence Rosser
Rating:
5.0
Customer did not leave a comment.
Mark Barry
Rating:
5.0
Customer did not leave a comment.
Kimberly Pearcy
Rating:
5.0
Customer did not leave a comment.
kendall rupard
Rating:
5.0
Customer did not leave a comment.
Eddie Simons
Rating:
3.0
Customer did not leave a comment.
Barry White
Rating:
2.0
Faster check out. Vehicles i good repair.
Mark Bryant
Rating:
3.0
Faster checkout
Mark Bryant
Rating:
5.0
Entire staff was very helpful and friendly
David Scott
Rating:
4.0
Customer did not leave a comment.
Tonia Lindquist
Rating:
3.0
Customer did not leave a comment.
Courtney Cox
Rating:
5.0
Customer did not leave a comment.
Linda Sprayberry
Rating:
5.0
Customer did not leave a comment.
Kevin Martin
Rating:
5.0
What a great experience! Welcomed with open arms, great check out! Awesome service, location, facility, recommended to all in need! Thanks all!
James Green
Rating:
5.0
Customer did not leave a comment.
Robert Kaler
Rating:
4.0
Customer did not leave a comment.
Thomas Wheeler
Rating:
5.0
Customer did not leave a comment.
Katrina Moore
Rating:
4.0
Customer did not leave a comment.
Daryn Blair
Rating:
5.0
Excellent customer service!
Lindsay Darnell
Rating:
5.0
Customer did not leave a comment.
JEANNE HOLLOWAY
Rating:
5.0
Customer did not leave a comment.
JAMES HAWLEY
Rating:
1.0
When someone requests 2 dolleys MAKE SURE YOU HAVE THEM!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Thre truck was Dirty!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Bad service will not do that again I expected better quality service from u-haul