Customer Reviews for 380 Storage of Denton
(U-Haul Neighborhood Dealer)

Rating:

5.0

Out of all the locations in Denton, this new location is the best! Everything was clean and the equipment was well maintained. The front desk associate was very kind and quick to help us out! I will use this location any time I need a uhaul in Denton.

Rating:

3.0

U-haul is an absolute rip off and will never use their services.

Rating:

1.0

WORST MOVING EXPERIENCE OF MY ENTIRE LIFE! First, I couldn't pick up in Frisco where I ordered because they didn't have a 26' truck. Even though their policy is to GUARANTEE w/in 24 of your move. 2nd, they didn't have any 26' truck at the 2nd location in prosper. Made me drive to Denton only to get a 20' truck Without ALL the equipment I ordered! Keep in mind...my reservation was at 9am it's now 11am with tons of people waiting at my house !!! So in summary: I DID NOT GET : THE LOCATION WHERE I ORDERED THE SIZE TRUCK I ORDERED NOR THE EQUIPMENT I ORDERED!! So I lost almost 3 hrs of my day Moving all the way past 11pm Still unloading! U-HAUL YOU SUCK! YOU COMPLETELY RUINED MY ENTIRE MOVE! And charged me 276 ! Never again! 🤬🤬🤬🤬🤬 WHAT SIZE

Rating:

5.0

Awesome service!

Rating:

2.0

The cab of the truck was dirty. Not this locations fault, but the app to pick up before hours did not work. It kept telling me that we were not at the location while in fact we were parked in front of the truck. After 15 mons of fighting the app I opened a chat with customer service and they directed me to the website as I was using an android phone.

Rating:

3.0

The furniture pads and furniture dolly that were ordered were not provided. The agent refused to show how to properly secure the car unto the tow dolly.

Rating:

1.0

I called to rent a storage an needed that evening was told by two different people this was possible so I signed contract online they took my cc information gave me gate code everything as planned until I got to facility and could not get in. Three calls later was told because it was after 5 I had to wait till next business day to get in. Was told someone would call me back that evening I still have not received a call back. Asking for refund will have to wait for that VERY POOR BUSINESS PRACTICE WILL NEVER RECOMMEND THIS FACILITY TO ANYONE.

Rating:

5.0

Truck had 174K miles on it...transmission was poor and hard to find R and D...very slippy. Truck was clean but I was just waiting for a breakdown. It got the job done and the people at the location were fast and friendly. Just think the truck was sketchy.

Rating:

5.0

I was at the facility for over 3 years. The staff (especially Matt) we’re very friendly and accommodating with my needs. I recommend this storage facility.

Rating:

5.0

It's tough to say. Pickup was smooth. Drop off was without issue. The vehicle was in excellent condition and performed exactly as I expected.

Rating:

5.0

Mr Matt was a very nice gentleman he was amazing an friendly he made my day every time I seen him it was a pleasure doing business with him it’s the small things that went a long way

Rating:

5.0

Matt was outstanding during the entire process. He made sure we were as comfortable as possible while it was 109 on our move out. He was professional and showed compassion during this transition. Thanks again Matt!!

Rating:

5.0

The best storage facility I have ever used! Friendly staff and the place was clean and well maintained. Other than the hassle of US 380 HWY, it was always a pleasant visit.

Rating:

5.0

I was impressed by the staff. The person at the desk was very friendly and helpful. I had a good experience with the storage unit as well as the U-haul truck rental for moving stuff into & out of the unit. If I need to rent another storage unit, I will rent here.

Rating:

5.0

Excellent service. Unit was ready. Manager on duty was very nice and helpful. Move was very easy. Great customer service.

Rating:

5.0

Dropped off after hours.

Rating:

4.0

The people we had contact with at the location were helpful, attentive, and kind. The mobile process was extremely frustrating. It took too long in 103 degree heat to go through all the steps with glitches in the app. We picked the mobile option so that our pickup and drop off would be streamlined with less time at the location and that was not the case. We had difficulty finding a place to park the U-Haul truck.

Rating:

3.0

The rates went up significantly year over year at a. Rate not comparable to cost of living. Otherwise no issues

Rating:

5.0

Even though the unit we rented was not in a climate controlled area, the building was well insulated so that it was not overly hot or cold and our stored items did well in the unit.

Rating:

5.0

The staff was always helpful . Great experience

Rating:

5.0

Fast and friendly service!!

Rating:

5.0

Excellent storage, very clean, lighted and the staff super friendly and ready to help you at any time.

Rating:

1.0

Horrible!!!!

Rating:

5.0

Great facility and great customer service, always clean and well lit.

Rating:

1.0

Have the equipment requested at the location requested, not 30 miles away.

Rating:

5.0

This was a great experience! I dealt with Jamie and Matt and they both were fantastic! They really take care of you here! The place is really nice and well taken care of! They’ll have all my business from here on out! Glad I found them!

Rating:

5.0

Great service!

Rating:

5.0

Had to call in several times to get payment issues fixed. When I went to checkout the manager was rude and standoffish. Had to pay for a full month's rent even though I checked out on the 2nd,

Rating:

5.0

I greatly appreciated the staff there and Matt!!!

Rating:

5.0

Great service friendly staff

Rating:

5.0

For the most part, I'm extremely happy with my year's experience with this facility. However, I do have some not so great moments to mention. Firstly, as my time was coming to an end, I requested over the phone for what to do come the beginning of September, and explained my moving situation to the team. I was told I would get a follow-up call from management, to which I did and he assured me I wouldn't need to pay for September's rent, as I was moving out just days after the 1st. I assumed it was handled. Well, come the 1st of September, I was charged for the entire month. It really messed up my moving plans, and overcharged my account. I tried calling multiple times -and each representative I spoke with had 0 idea what I was referencing. They would even say "no one notated your account". As someone that has worked in customer service for years and even at call centers -this is not good. It is poor communications that made things way more of a hassle for all parties than was needed. I eventually gave up and contacted my bank regarding the charge since I was assured time and time again that it would be resolved. But, besides all that, I am fairly happy with the condition of most of my items and how they were stored.

Rating:

5.0

Place was clean. Staff was always friendly and helpful. Would definitely use again.

Rating:

5.0

Staff was very friendly, answered all questions and gave us bottled waters during our move out.

Rating:

5.0

Easy wish the gentleman helping us was a little more friendly. Custom service is key

Rating:

5.0

On move out day, our movers waited from 7-9am along with many other patrons for someone to acknowledge that the entrance gate was broken. No one could get in and the sole employee didn’t show up until 9am. On our move in day, we had a reservation to pick up a uhaul. Arrived to a dark and closed office with no one to be found. Called uhaul to be told that 380 storage had canceled our reservation and didn’t bother to notify us.

Rating:

5.0

Great customer service! Fast and easy pick up!

Rating:

1.0

I’ve reported this story to at least two people who are uhual employees. Not third party contractors but employees. I called your Himan Respurce line yesterday to report how a third party agent violently interacted with me your customer. I have shared this story with several, one of which who is a DM survivor and who works at WFAA. Until Mr. Mclellan is reprimanded and apologizes I will continue to share this story. I, a uhual customer, felt threatened and intimidated by an employee of a company contracted by uhual. This is a uhual problem. I will make sure this story is heard as violence has no place in our society.

Rating:

2.0

I'm not sure what happened at this location, but my entire reservation was messed up. I don't know if it was the man that helped me, or the person he was on the phone with. When I arrived, the truck I reserved was not on the lot. A couple came in a few minutes after me with the same issue. He was on the phone with a representative to find out where the trucks were or to send us to other locations. With how broad the Denton area is, I did not want to have to drive all over the place to find another 15' truck. I also had movers scheduled to start loading my things up within 2 hours, and I needed to pick up a truck ASAP to finish packing a few items before their arrival. I agreed to change my reservation to a 10' truck. This is where things get messed up bad. I received another person's reservation, which had their name, address, and contact information, but I paid for it and my driver's license number was listed on this person's reservation. I am near-sighted, so I didn't catch this at first, and I was very stressed out. I didn't receive the dolly or half dozen furniture sliders that I asked for either because he "didn't have any." I later received a call about 6 hours later regarding my reservation while I was driving. I had to call the number back after I pulled over but spoke with a different person. This conversation led me to believe that because their system crashed, my reservation was showing that the truck was not dispatched to me because it was the wrong reservation, that it had been fixed, and I would receive an updated and correct contract within the next day. My final destination was the Oklahoma City area. The next morning, I called the 800 number provided to see if I could add more miles to my trip since I had to return to Texas to load items that could not fit into the truck. The person I spoke with informed me that my reservation had been cancelled, and I would need to go to a UHaul location near me. I did that, and it took the manager at the store a painfully long time to have someone correct a mistake that no one wanted to inform me about nor admit to. They had the nerve to correct the person's reservation I mistakenly had, but they could not correct mine nor provide me with information on why they messed up my entire reservation. My reservation was cancelled twice. I also became scheduled for a pick-up on Saturday at 6:30 pm (7 hours later than my original time) in Grand Prairie, which is over an hour away from where I was living in Denton. I didn't receive any notification for it, but why would I pick up a second truck when I had one in my possession? Overall, whether it was the man helping me in person or the representative he was speaking to in order to help me and the couple who did not have the truck for their reservation. OWN UP TO YOUR MISTAKES. The person at the Edmond, OK location helped me so much more than any of these representatives I spoke to on the phone or the man at this location where I picked up the truck from. Understandably, the person at this location isn't entirely at fault for what happened, but he could have helped prevent it. He did not call the person who was supposed to turn in the truck I had reserved at 11:30 am and immediately called a representative to figure something out instead. If he had taken more time and paid more attention to detail before handing me the keys, I think this could have been avoided and the contract could have been corrected. This was the first time that I used UHaul, and it was an absolute disaster.

Rating:

1.0

I will not being using Uhaul ever again. Everytime I reach out to customer service everyone is rude and the rep I spoke with online just ended the chat I want someone to call me out this ASAP

Rating:

5.0

Matt at 380 Storage was fabulous. Uhaul messed up the reservation completely and did not even have us on the computer at the drop off site even though it was on my reservation paperwork. Matt called his boss and cleared it for me to leave the van there. Even though I have used Uhaul in the past I will never do business with them again. They have messed up reservations one too many times and it has cost me a fortune in the end.

Rating:

3.0

Way over price and you have to buy extra for equipment

Rating:

5.0

No problem with truck/location, they were both ideal. They are having remodeling/construction & a lot of debris on parking/driving area . We have had two flats as a result of movement of our belongings for storage at this facility. Thank you.

Rating:

5.0

The experience was really good. The faculty was always aware of my whereabouts and needs during business hours. I would come here again as a repeat customer. I’ve already told two friends about this location. Thank you for a pleasant experience.

Rating:

3.0

The manager explained the filthy state of the truck by saying that he can't check it every time someone turns it in. I was charged a cleaning fee for the state the truck was in when I returned it, even though it was better than when I received it.

Rating:

5.0

Add clearer pictures of the state of the rental vehicle so that the renter can see what is already messed up/ got messed up in the process. We did not have any issues but the pictures were a bit far ( for example the license plate was dented when issued but it was not really clear in the picture).

Rating:

1.0

Your online app to rent and return the vehicle is horrible. Then when we called for assistance, we were quoted a 45-60 minute wait to speak to a representative. Totally unacceptable. We will not be renting from Uhaul again with this type of service.

Rating:

5.0

The truck windshield wipers needed changed bad.

Rating:

5.0

You have friendly and professional staff and your location is a plus.

Rating:

5.0

Lady there was very helpful and knowledgeable

Rating:

4.0

The app wouldn't properly load upon arrival so I had to go inside. However, the representative was friendly and helpful and it wasn't a huge deal. But it would've been ideal to do the mobile pickup as intended.

Rating:

3.0

Was charged 4 extra miles on my rental. Have pictures of before and after on the milage, I am not happy about this

Rating:

5.0

Truck was loud, but worked. The customer service rep at the location was great - super friendly and nice.

Rating:

1.0

Wrong drop off location

Rating:

5.0

None

Rating:

5.0

Great place to store stuff! I started using this place before they were purchase by U-Haul (or at least before it was branded at all). I'm only leaving because I no longer need a storage facility.

Rating:

5.0

Great customer service. Thank you

Rating:

5.0

N/A

Rating:

2.0

Cultured Cowboy is disorganized and they need more training. I would not recommend this location. The truck it self has 172,000 miles. The A/C is not working properly and was a huge issue. This truck needs to be retired. I request management review if this contract and think I should get a refund for the A/C not working and unorganized Drop Off location team.

Rating:

5.0

The people I talked too were very helpful!!! It was a great experience!

Rating:

3.0

No comments.

Rating:

5.0

Taylor efficient and helpful. Very clean and secure.

Rating:

5.0

Rental agent was excellent very helpful

Rating:

5.0

Best storage unit I’ve ever rented. Customer service is great, and they’re facility is clean and secure. Definitely one of the most affordable prices as well.

Rating:

5.0

Easy to use and clean

Rating:

5.0

Aubrey Greenfil location. Let me rate that. No one was there to open. Thankfully I was guided to this location. Very inconvenient and lost valuable time and money! No complaints at The 380 location. Thank you!

Rating:

5.0

Very helpful young man

Rating:

4.0

I dropped it off after hours, everything went smoothly. When I checked on it the following day they were very nice & said everything was good.

Rating:

3.0

Only one person working the counter for several customers. Had to wait for awhile in line to be helped.

Rating:

5.0

Down a couple corridors the motioned sensing lights didn’t come on. Sometimes you need to get to stuff later than sooner in the day/night. But you can’t. Maybe extend the access hours through the gate. The staff is extraordinary. Very friendly and helpful. A++

Rating:

4.0

The service is spotty and makes the app difficult to use. I would suggest not renting out until the building opens when you have issues/concerns. once the establishment opened, it was better to talk to a representative than use app.

Rating:

3.0

My problem wasn't either location. We rented a truck for 9am sunday and didnt get one until 9:45. Something was wrong on uhauls part and and we had to drive to a different, further location because our truck wasnt ready or available. Then the process of getting a new truck took a long time. We had hired professional movers and had to have them wait because of this nonsense.

Rating:

5.0

Awesome service!

Rating:

3.0

Once at the unit, no special, and quite costly. Told there were no smaller units and yet I pass by them (open/seemingly available)daily on my long walk to my unit. I’m disabled with a spinal cord injury. I’m not doing all of this moving for fun. I’m homeless. I’m awaiting paperwork for a place. It’s not been a good experience. A lot more costly than expected too. The carts provided get stuck on the floor at places causing the items to fall off the cart. It’s quite hot upstairs for climate control! And I was hit with an admin fee??!! What the heck is that about? I thought u-haul was a trustworthy company. Why do I feel scammed?

Rating:

5.0

Give that young man a raise [Taylor]

Rating:

5.0

This equipment had a leak and destroyed all my personal belongings.

Rating:

5.0

Staff were very friendly and accomodating

Rating:

5.0

Very nice and knowledgeable employees! Great customer service!

Rating:

5.0

Great job thanks.

Rating:

5.0

Very easy process and very helpful worker at the counter

Rating:

5.0

5 stars!

Rating:

5.0

Overall, very satisfied customer!

Rating:

5.0

Taylor was the best! You should give that young man a raise! He was SO accommodating to my needs for a change of floors before we moved stuff in, my need for not one but two and eventually three units. Extremely friendly and patient!