Customer Reviews for 380 Storage of Denton
(U-Haul Neighborhood Dealer)

104 comentarios

3900 E University Dr   Denton, TX 76208

(940) 312-7628

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 6 p. m.
  • Sáb.: 9 a. m. - 5 p. m.
  • Dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(940) 312-7628

3900 E University Dr
Denton, TX 76208

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 6 p. m.
  • Sáb.: 9 a. m. - 5 p. m.
  • Dom.: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Great customer service! Fast and easy pick up!

Annice W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dianne F. 
Clasificación:
1.0

I've reported this story to at least two people who are uhual employees. Not third party contractors but employees. I called your Himan Respurce line yesterday to report how a third party agent violently interacted with me your customer. I have shared this story with several, one of which who is a DM survivor and who works at WFAA. Until Mr. Mclellan is reprimanded and apologizes I will continue to share this story. I, a uhual customer, felt threatened and intimidated by an employee of a company contracted by uhual. This is a uhual problem. I will make sure this story is heard as violence has no place in our society.

Adrian H. 
Clasificación:
2.0

I'm not sure what happened at this location, but my entire reservation was messed up. I don't know if it was the man that helped me, or the person he was on the phone with. When I arrived, the truck I reserved was not on the lot. A couple came in a few minutes after me with the same issue. He was on the phone with a representative to find out where the trucks were or to send us to other locations. With how broad the Denton area is, I did not want to have to drive all over the place to find another 15' truck. I also had movers scheduled to start loading my things up within 2 hours, and I needed to pick up a truck ASAP to finish packing a few items before their arrival. I agreed to change my reservation to a 10' truck. This is where things get messed up bad. I received another person's reservation, which had their name, address, and contact information, but I paid for it and my driver's license number was listed on this person's reservation. I am near-sighted, so I didn't catch this at first, and I was very stressed out. I didn't receive the dolly or half dozen furniture sliders that I asked for either because he "didn't have any." I later received a call about 6 hours later regarding my reservation while I was driving. I had to call the number back after I pulled over but spoke with a different person. This conversation led me to believe that because their system crashed, my reservation was showing that the truck was not dispatched to me because it was the wrong reservation, that it had been fixed, and I would receive an updated and correct contract within the next day. My final destination was the Oklahoma City area. The next morning, I called the 800 number provided to see if I could add more miles to my trip since I had to return to Texas to load items that could not fit into the truck. The person I spoke with informed me that my reservation had been cancelled, and I would need to go to a UHaul location near me. I did that, and it took the manager at the store a painfully long time to have someone correct a mistake that no one wanted to inform me about nor admit to. They had the nerve to correct the person's reservation I mistakenly had, but they could not correct mine nor provide me with information on why they messed up my entire reservation. My reservation was cancelled twice. I also became scheduled for a pick-up on Saturday at 6:30 pm (7 hours later than my original time) in Grand Prairie, which is over an hour away from where I was living in Denton. I didn't receive any notification for it, but why would I pick up a second truck when I had one in my possession? Overall, whether it was the man helping me in person or the representative he was speaking to in order to help me and the couple who did not have the truck for their reservation. OWN UP TO YOUR MISTAKES. The person at the Edmond, OK location helped me so much more than any of these representatives I spoke to on the phone or the man at this location where I picked up the truck from. Understandably, the person at this location isn't entirely at fault for what happened, but he could have helped prevent it. He did not call the person who was supposed to turn in the truck I had reserved at 11:30 am and immediately called a representative to figure something out instead. If he had taken more time and paid more attention to detail before handing me the keys, I think this could have been avoided and the contract could have been corrected. This was the first time that I used UHaul, and it was an absolute disaster.

Karly N. 
Clasificación:
1.0

I will not being using Uhaul ever again. Everytime I reach out to customer service everyone is rude and the rep I spoke with online just ended the chat I want someone to call me out this ASAP

Nicholas H. 
Clasificación:
5.0

Matt at 380 Storage was fabulous. Uhaul messed up the reservation completely and did not even have us on the computer at the drop off site even though it was on my reservation paperwork. Matt called his boss and cleared it for me to leave the van there. Even though I have used Uhaul in the past I will never do business with them again. They have messed up reservations one too many times and it has cost me a fortune in the end.

Amy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jack L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle H. 
Clasificación:
3.0

Way over price and you have to buy extra for equipment

Katherine P. 
Clasificación:
5.0

No problem with truck/location, they were both ideal. They are having remodeling/construction & a lot of debris on parking/driving area . We have had two flats as a result of movement of our belongings for storage at this facility. Gracias.

John R. 
Clasificación:
5.0

The experience was really good. The faculty was always aware of my whereabouts and needs during business hours. I would come here again as a repeat customer. I've already told two friends about this location. Thank you for a pleasant experience.

Jeremy R.  |  Overall Experience 
Clasificación:
3.0

The manager explained the filthy state of the truck by saying that he can't check it every time someone turns it in. I was charged a cleaning fee for the state the truck was in when I returned it, even though it was better than when I received it.

Rebecca W. 
Clasificación:
5.0

Add clearer pictures of the state of the rental vehicle so that the renter can see what is already messed up/ got messed up in the process. We did not have any issues but the pictures were a bit far ( for example the license plate was dented when issued but it was not really clear in the picture).

Sofia E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig C. 
Clasificación:
3.0

El cliente no dejó un comentario.

David P. 
Clasificación:
1.0

Your online app to rent and return the vehicle is horrible. Then when we called for assistance, we were quoted a 45-60 minute wait to speak to a representative. Totally unacceptable. We will not be renting from Uhaul again with this type of service.

Bradford H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicole T. 
Clasificación:
5.0

The truck windshield wipers needed changed bad.

Tom O. 
Clasificación:
5.0

You have friendly and professional staff and your location is a plus.

Gwendolyn J. 
Clasificación:
5.0

Lady there was very helpful and knowledgeable

Carlin K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen S. 
Clasificación:
4.0

The app wouldn't properly load upon arrival so I had to go inside. However, the representative was friendly and helpful and it wasn't a huge deal. But it would've been ideal to do the mobile pickup as intended.

Andrew L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Casey T. 
Clasificación:
3.0

Was charged 4 extra miles on my rental. Have pictures of before and after on the milage, I am not happy about this

Neil M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffery T.  |  Overall Experience 
Clasificación:
5.0

Truck was loud, but worked. The customer service rep at the location was great - super friendly and nice.

MICHAEL B. 
Clasificación:
1.0

Wrong drop off location

Tyrone P. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICARDO R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald D.  |  Overall Experience 
Clasificación:
5.0

Ninguno

ARNULFO R. 
Clasificación:
5.0

Great place to store stuff! I started using this place before they were purchase by U-Haul (or at least before it was branded at all). I'm only leaving because I no longer need a storage facility.

JAMES K.  |  Overall Experience 
Clasificación:
5.0

Great customer service. Thank you

EDWARDWILLIAM F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Armando F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

THERESA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

BUDDY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Danny L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charlene d.  |  Overall Experience 
Clasificación:
5.0

N/C

DEANGELIA L. 
Clasificación:
2.0

Cultured Cowboy is disorganized and they need more training. I would not recommend this location. The truck it self has 172,000 miles. The A/C is not working properly and was a huge issue. This truck needs to be retired. I request management review if this contract and think I should get a refund for the A/C not working and unorganized Drop Off location team.

MICHAEL F. 
Clasificación:
5.0

The people I talked too were very helpful!!! It was a great experience!

THOMAS O. 
Clasificación:
3.0

No comments.

Erick D. 
Clasificación:
5.0

Taylor efficient and helpful. Very clean and secure.

THERESA B.  |  Overall Experience 
Clasificación:
5.0

Rental agent was excellent very helpful

Kyle G. 
Clasificación:
5.0

Best storage unit I've ever rented. Customer service is great, and they're facility is clean and secure. Definitely one of the most affordable prices as well.

Wilbert C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbara D.  |  Overall Experience 
Clasificación:
5.0

Easy to use and clean

Duncan B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

roberta r.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

FELICIA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH B. 
Clasificación:
5.0

Aubrey Greenfil location. Let me rate that. No one was there to open. Thankfully I was guided to this location. Very inconvenient and lost valuable time and money! No complaints at The 380 location. ¡Gracias!

Claudia H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dan J. 
Clasificación:
5.0

Very helpful young man

MARK K. 
Clasificación:
4.0

I dropped it off after hours, everything went smoothly. When I checked on it the following day they were very nice & said everything was good.

Sandra R. 
Clasificación:
3.0

Only one person working the counter for several customers. Had to wait for awhile in line to be helped.

Todd G. 
Clasificación:
5.0

Down a couple corridors the motioned sensing lights didn't come on. Sometimes you need to get to stuff later than sooner in the day/night. But you can't. Maybe extend the access hours through the gate. The staff is extraordinary. Very friendly and helpful. A++

AIDA S.  |  Overall Experience 
Clasificación:
4.0

The service is spotty and makes the app difficult to use. I would suggest not renting out until the building opens when you have issues/concerns. once the establishment opened, it was better to talk to a representative than use app.

Alexandra G. 
Clasificación:
3.0

My problem wasn't either location. We rented a truck for 9am sunday and didnt get one until 9:45. Something was wrong on uhauls part and and we had to drive to a different, further location because our truck wasnt ready or available. Then the process of getting a new truck took a long time. We had hired professional movers and had to have them wait because of this nonsense.

Eian B. 
Clasificación:
5.0

Awesome service!

Tim H. 
Clasificación:
3.0

Once at the unit, no special, and quite costly. Told there were no smaller units and yet I pass by them (open/seemingly available)daily on my long walk to my unit. I'm disabled with a spinal cord injury. I'm not doing all of this moving for fun. I'm homeless. I'm awaiting paperwork for a place. It's not been a good experience. A lot more costly than expected too. The carts provided get stuck on the floor at places causing the items to fall off the cart. It's quite hot upstairs for climate control! And I was hit with an admin fee??!! What the heck is that about? I thought u-haul was a trustworthy company. Why do I feel scammed?

AIDA S. 
Clasificación:
5.0

Give that young man a raise [Taylor]

THERESA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert B. 
Clasificación:
5.0

This equipment had a leak and destroyed all my personal belongings.

Jason C. 
Clasificación:
5.0

Staff were very friendly and accomodating

PETER C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Terri K. 
Clasificación:
5.0

Very nice and knowledgeable employees! Great customer service!

JUAN R. 
Clasificación:
5.0

Great job thanks.

JOHN RUSSELL B. 
Clasificación:
4.0

El cliente no dejó un comentario.

CYNTHIA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CLIFFORD N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lyssa H. 
Clasificación:
5.0

El cliente no dejó un comentario.

BOBBY P. 
Clasificación:
5.0

Very easy process and very helpful worker at the counter

HOLLIE T. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN J. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDDIE E. 
Clasificación:
4.0

the ramp on the truck didn't come out all the way i followed instructions couldn't get it out not being able to get it out delayed the trip and you guys charge an arm and a leg so losing time sucked

Daniel L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert W. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOUGLAS H. 
Clasificación:
5.0

5 stars!

DELAINA B.  |  Overall Experience 
Clasificación:
5.0

This place is awesome. Very professional, on time, and most importantly quick. I was in and out in 5 min. I will be back.

BRIAN C. 
Clasificación:
5.0

Overall, very satisfied customer!

CARLOS I.  |  Overall Experience 
Clasificación:
5.0

Taylor was the best! You should give that young man a raise! He was SO accommodating to my needs for a change of floors before we moved stuff in, my need for not one but two and eventually three units. Extremely friendly and patient!

LESLIE R.  |  Overall Experience 
Clasificación:
5.0

Like the new staff, Taylor

MISSIE S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ana S. 
Clasificación:
5.0

Overall, satisfied with my rental.

Carlos I. 
Clasificación:
5.0

Great service by the office staff. Equipment was top-notch.

Timothy R. 
Clasificación:
5.0

I love the new no contact procedure when picking it and dropping off the UHaul. The location was convenient. The truck was huge and great for helping us move.

Roy F. 
Clasificación:
5.0

Flawless drop off process. Took less than 15 minutes by smartphone process.

Ronald S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joe R. 
Clasificación:
5.0

El cliente no dejó un comentario.

isis G. 
Clasificación:
5.0

Amazing customer service from the staff! Highly recommend going there.

Aubri S. 
Clasificación:
4.0

difficult for after hours drop off of large trucks

Claudia B. 
Clasificación:
5.0

Ashley, the representative at this location, did a fantastic job.

Light C. 
Clasificación:
5.0

El cliente no dejó un comentario.

WARREN WADE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cardell T. 
Clasificación:
1.0

This truck was dirty in the back and did not have our 20 pads we rented. Additionally the contract read almost a half of a tank and we barely had above a quarter of a tank. Called the office line and got the answering service. Left a very detailed complaint. Then called Uhaul Corp and they were rude on the phone. At 2:30 the Denton 380 Storage finally called back and asked what we needed. Worthless communication and they should not be representative of Uhaul. We rented a trailer from the main uhaul in town that afternoon also. This experience in picking up was absolutely terrible as nothing we ordered or expected to have was there except a nearly out of fuel truck that had diet in the back.

Adam R. 
Clasificación:
5.0

Great service, and very accommodating.

Beth R. 
Clasificación:
3.0

Actually clean out the truck before the next person. I mean it wasn't disgusting but it was pretty dirty and needed wiped down. Especially with the COVID 19 it would have been nice for the inside to be sanitized.

Tia R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Joshua R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Priscilla G. 
Clasificación:
5.0

Loved the app, we'll done. Easy to pick up and drop off.

Christopher M. 
No se han enviado comentarios para esta ubicación.

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