We discovered we needed a bigger truck. We were on a time restraint. Customer service Speedily got us another truck at another location; and was very understanding. Felix got us in and out with our bigger truck and went out of his way to get everything we needed. Gracias.Anthony L.
Customer Reviews for 35th Avenue Lock & Safe
(Distribuidor de U-Haul del vecindario)
Phoenix, AZ 85029
Servicios en esta ubicación:
Horarios de la ubicación
- Lun.- vie.: 9 a. m. - 5:30 p. m.
- Sáb.: 9 a. m. - 2 p. m.
- Dom.: cerrado
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Steve D.
The location is slow and the systems for check-in antiquated. It took apx 30-mins for check-in. Upon return I was wanting to take out the larger truck but after waiting apx 15-20-mins for the employee to take care of the couple in front of me I gave up and went back home to find an alternated location. This location kept saying there were system issues but they were making contract copies on an old multi-function machine and even that took forever to get done. I think the couple in front of me seemed agitated that their checkout took way too long as well although everyone was trying to be polite. The store said they do it as a convenience for their customers but I'm not really sure how taking so long to do a check in/out is a convenience to anyone. I suspect It's just a recruiting mechanism for this location in the event that someone is physically moving and needs locks keyed at their new location. Their staff was very nice but that's about all I can say about this location. It's not a typical U-haul rental experience for sure. It definitely didn't take that long to be in/out of the 51st & Glendale location I was at within an hour or so later so whatever systems issues the 35th Ave location was having wasn't impacting them although I was told that online user experience was being impacted by systems issues lately.CRAIG H.
My truck I requested was not available at any location according to a phone call 14 hours before we needed to truck. We had to settle for a smaller truck which meant more trips to and from. They changed the location and lowered to price a bit so we could actually continue with the move. The location we ended up going to was just fine. The overall experience was very frustrating.Dave E.
After submitting my reservation online & also checking in I still spent an hour at the uhaul location. The 2 people working there who seem to be the owners of lock & safe I'm assuming they 3rd party for uhaul & they made it clear that they hated the fact that they had to deal with uhaul. My 26ft truck didn't come with a pad lock on the back door I was forced to purchase one for $14 at the lock & safe from the 2 people handling my order...last I was qouted $265 for my rental after going yo uhau location it ended up being $330... horrible customer service.Radu C.
El cliente no dejó un comentario.MONITA P.
The two employees were superb and very helpful and polite.WILLIAMJOHN C.
Nothing keep working the way you guys did!!! Great customer service and would recommend everyone get a uhaul and their keys made here!!!CHACE S.
El cliente no dejó un comentario.RUSTY L.
El cliente no dejó un comentario.Rashell S.
They were good and friendly good service thank youERNESTO R.
The guy needs to work on communicating he is a rude old guy.SERGIO V.
35th Ave location was hard to find at night.William L.
Dave was so friendly. He even apologized for the issues i had. Even though it was not his fault. I highly recommend this location for your uhaul needs! Thank you Dave!Erica S.
El cliente no dejó un comentario.James J.
El cliente no dejó un comentario.RICHARD N.
I just wanted to say that I have an older IPhone and it doesn't have the most updated operating system. So I had a little trouble with the online check in, but the customer service rep I called was very patient with me and immensely helpful!! Thankfully a lot of what she had for info on the iPhones was for the newest but she still explained it in a way I found it on the old system. It's silly I know and the explanation is all over but I just wanted to make sure they got noticed they were excellent and helpful. Also the gentleman at the pick up location was very helpful, friendly and fun! I would recommend that location a thousand times over!!RYAN C.
El cliente no dejó un comentario.Michelle R.
Wonderful friendly and knowledgeableDEBRA S.
Dave did a wonderful job making sure I had the best equipment available. If I every needed a U-Haul in Phoenix again, I would check with this store first.Darren J.
The guys at this location have taken care of me both times I've had to rent a tow dolly, and both times ive been left with some of the best customer service ive ever experienced. These guys know how to make you feel important, Dave helped me out considerably with the questions I had about different options to get a car to LA and another back from LA and it work out perfectlyMAURIZIO P.
Great service, friendly, helpful. True pleasure. Definitely using again.John B.
Drop off location people working there were excellent and helpful great guysAHMED A.
El cliente no dejó un comentario.James J.
All the staff was great and helpful and very polite. Chuck and Dave were very professional. They explained things to me to where I could understand them. Could not have been a more pleasant experience. Quick and easy. I would definitely recommend them.Alice P.
A $23 clean for what? It was clean.Alexander A.
Nothing! You Are SO Very Good, Efficient, Detail-oriented & ConvenientDEBORAH M.
El cliente no dejó un comentario.Steve B.
El cliente no dejó un comentario.TERRIE ANN D.
Dave was a great help. Getting me going and making it fun in the meantime.SCOTT R.
El cliente no dejó un comentario.Christinia P.
Online said the equipment rented would be ready in the trailer for 24 hr pickup. The dollies were not. It's a good thing we decided to pick up during open hours, otherwise we'd have to make a seperate trip again. This location is dirty, the worker is rude and makes inappropriate jokes, and making me write my personal information down on a slip of paper? It was worrying, why did he need that again for uhaul (he claimed they required it) when I already gave it online? And it's literally a piece of paper! No uhaul logos, just plain paper! I'll never use this location again! Such an uncomfortable experience.Jennifer C.
The manager was very friendly and absolutely amazing. I recommend people use this location because he made you feel like you were a family member.Kimberlee C.
El cliente no dejó un comentario.Dylan H.
everything you did was excellent customer service as far as I am concerned. Friendly, funny, only took a few minutes to get me out the door and on my way. GraciasKARA B.
Dave was very helpful ðŸ‘Scot L.
El cliente no dejó un comentario.Miranda F.
El cliente no dejó un comentario.MONITA P.
El cliente no dejó un comentario.Maria O.
El cliente no dejó un comentario.THOMAS J.
Was disappointed to find that I paid for a dolly and furniture pads that were not in my rentalKasey S.
El cliente no dejó un comentario.Elizabeth P.
Everything was perfect!mike F.
Was overchargedDestin F.
El cliente no dejó un comentario.Mike A.
I have always picked my dropped off location!. I received an email to drop it off way on the other side of my address. By 11am. New to me. On top of that! I called and told them I'm running late. It was 10:51am gonna stop put gas. They took the keys. No walk around! Or telling me about my deposit. I cleaned it. But still paid 12.50 for the cleaning. plus 40.00 extra day! Charge . Was 45 min lateCICILIA L.
Professional and courteous service.PATRICIA S.
El cliente no dejó un comentario.Phillip B.
El cliente no dejó un comentario.Kimberley P.
El cliente no dejó un comentario.Kimberley P.
El cliente no dejó un comentario.KIMBERLEY R.
The trailer was not tighten down over ball hitch Almost had an accident when it it popped off hitch and began to sway on roadway from left to rightRachael M.
El cliente no dejó un comentario.Amy D.
El cliente no dejó un comentario.jeremy S.
All goodJose M.
El cliente no dejó un comentario.Andrew L.
El cliente no dejó un comentario.lindsay P.
I was charged $20 for leaving the trailer there after hours, which I was never told to me that there would be a charge for that. The site is also poorly identified.Kirk H.
The wate time for mobile to complete approval, I had a wated 30-45mins just for approval had a schedule for 12pm to rent the truck for 4hrs. Only got to use it 3hrs. Advice approve first instead of us having to wate and waste time we pay forBrandon W.
The shop owner Felix and his coworker Dave were super friendly and helpful towards me and my boyfriend. They were both incredibly kind and we enjoyed the rental experience through them! Thanks so much! Absolutely nothing different needs to be changed to improve at the location at this time in my opinion.KAITLYN S.
On Thursday July 1, 2020 Rented one of your U-Haul trucks, the AC does not work it was very hot in the cab.Lorna V.
El cliente no dejó un comentario.GARY R.
El cliente no dejó un comentario.Rae N.
Went in to rent truck and trailer but told I didn't reserve them, trailer had no lights, waited 6 hours to get fixed. Trailer rental location staff were helpful.Kevin C.
Lower the price ????Charles C.
El cliente no dejó un comentario.RANDY G.
speed up the in-store rental process.John G.
The 24/7 option to pick up the vehicle was not working. The vehicles are parked across a parking lot away from the trucks and it took a few minutes to figure out which business door was the correct one to pick up the keys. In all fairness it was more the nationwide system of U-Haul and not that particular location. But the maintenance on the truck should have been taken more seriously. CHECK ALL THE TIRES before taking a truck!Pamela T.
Dave was awesome! Quick and considerate, easy to understand and communicate with. Felix also very helpful and generous, very efficient. Will be going back there for any other moving services I might need! 11/10CARLOS S.
El cliente no dejó un comentario.Larry S.
El cliente no dejó un comentario.Billy P.
El cliente no dejó un comentario.Drelicia P.
El cliente no dejó un comentario.Darlene S.
Great i wouldn't change a thing. Thanks guys. LoraLora L.
The staff at this facility was very nice and it was very easy to rent will rent again from them in the futureKory S.
It didn't seem like an official U-Haul rental place. Besides that, I like that more of these places are around. I didn't have to travel too far to rent a moving truck; it was convenient.Guadalupe C.
Stop using non Uhaul locationsTED B.
Everything was great. Very friendly folks.Mark L.
El cliente no dejó un comentario.Anita H.
I've used other U Haul locations in the past. This one by far was the worst experience I've had with U Haul. Took an Hour and 15 minutes to get my reserved truck. The staff was checking in trucks from the previous day to send back out right then. No acutal fuel check was done and when I got into my truck the fuel was off by 1/4 tank. Also ordered and charged for 12 moving blankets only got 6. U haul agent actually called my wife 2 days after we returned the truck and asked us when we were going to return the truck!! Then they called the staff at the location and he said oh ya it's here. The customer must've put the keys in the wrong place.. I'm like you've got to be kidding me!! Anyway...I would suggest nobody use this place unless you have free time on your hands to try to undo a mess that will undoubtedly be caused by this staff!!Mark W.
Too confusing. Not easy to find lock boxes, need more signs and need more instruction. And better explaination of what is expected of purchase and with mileageShinai M.
owner was awesomeRALPH L.
For out of town use of U-Haul it was very expensive. Having to fill up every 3 hours, and each fill up being expensive really was discouraging.Michael T.
The young lady that helped us was very efficient and helpful with our rental.Nicole M.
El cliente no dejó un comentario.Codi H.
El cliente no dejó un comentario.Sandra M.
El cliente no dejó un comentario.Sergio R.
El cliente no dejó un comentario.CHARLES R.
They over-charged me and I responded to the email and I've never recieved a response. I rent often and won't rent there again.Kristina W.
El cliente no dejó un comentario.PERRIN O.
Nothing it was a pleasant experience, thank youRichard Scott H.
El cliente no dejó un comentario.MARGARITA M.
El cliente no dejó un comentario.MARK Z.
The staff was great! The lady was awesome!Marcos S.
The lady that worked wit us was VERY NICE AND JUST OVERLY COMMITTED to fact that my brother and I where in a very tight spot and had been for a couple of days. I belive her name was Patty? U-haul needs to give her a raise and a award!!!!Sylvester W.
El cliente no dejó un comentario.Richard L.
The uhaul had a tire warning light on when we were checking in. we called roadside and the woman who helped was rude and unhelpful. Our roadside assistance person was given the wrong address to our location cause of the "gps". After the repair the tire light remained on. The truck also road awful when switching gearsVictoria Q.
El cliente no dejó un comentario.STEPHANIE M.
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