Customer Reviews for 35th Avenue Lock & Key Shop
(U-Haul Neighborhood Dealer)

480 reviews

12450 N 35th Ave Ste 30   Phoenix, AZ 85029

(602) 298-9455

Office Hours

  • Mon-Fri: 9 am–5:30 pm
  • Sat: 9 am–2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(602) 298-9455

12450 N 35th Ave Ste 30
Phoenix, AZ 85029

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5:30 pm
  • Sat: 9 am–2 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Just a drop off. Didn’t really have an interaction

Christopher Mock 
Rating:
5.0

Customer did not leave a comment.

Jerriah Castillo 
Rating:
3.0

Rattle Trap

David Jean 
Rating:
3.0

Customer did not leave a comment.

Kathlene Bouzek 
Rating:
3.0

Customer did not leave a comment.

Chris Ohge 
Rating:
5.0

It takes a minute for the uhaul to accelerate but besides that, amazing.

Alicia Saiz 
Rating:
5.0

Customer did not leave a comment.

Luz Herrera 
Rating:
5.0

Customer did not leave a comment.

roy louis 
Rating:
4.0

Customer did not leave a comment.

carla fisher 
Rating:
1.0

I rented 3 dollies and none of that equipment was in there. I had to go out of my way twice to go to home depot to get a dollies because of the ineptitude of the people of this location. Luckily Josh was able to remove the pending charges for the dollies and I was not charged. The truck was dirty on the inside, it looked like someone had splattered soda on the radio and cup holders and didn't clean it up. At the end I asked for a paper receipt, JUST a paper receipt and the guy who i talked to had the audacity of getting annoyed and pouting like a child. I just wanted a paper receipt considering what had happened. Overall it was a disgusting experience.

Gustavo Audelo Solis 
Rating:
3.0

When someone comes in to rent a truck from Phoenix to Las Vegas, it would have been helpful to know that additional mileage fees would apply at the other end. Especially for $100!

Joyce Hawkins 
Rating:
4.0

Customer did not leave a comment.

Coleman Green 
Rating:
5.0

This is local right down the street from my house and they always have something that I need

Mark Zoloto 
Rating:
5.0

Customer did not leave a comment.

Virginia Ama 
Rating:
5.0

Customer did not leave a comment.

PRISCILLA LOIODICI 
Rating:
5.0

Customer did not leave a comment.

reyes gil 
Rating:
5.0

Customer did not leave a comment.

Roger Ingram 
Rating:
4.0

Customer did not leave a comment.

Jeffrey Lesnick 
Rating:
3.0

Customer did not leave a comment.

dwayne huddelston 
Rating:
3.0

Probably will avoid using U Haul ever again Needed a truck for a 15 mile transfer of material and had to pay .89 a mile 12.45 added to the 29.95 and 2 gals of gas at the Shell at 5.09 a gal. Total for moving 16’ lumber over. $55. Ridiculous. Glad it wasn’t a 200 mile trip.

Larry Sheets 
Rating:
5.0

Your peoples were great very helpful and nice .

kenneth helka 
Rating:
5.0

Customer did not leave a comment.

Claire Kepley 
Rating:
4.0

Customer did not leave a comment.

Michael Bertone 
Rating:
5.0

Yes excellent service

Lolita Surles 
Rating:
5.0

Everything went great, no need to change anything. Thanks

thomas taggart 
Rating:
5.0

Customer did not leave a comment.

Jay Corum 
Rating:
5.0

This location is excellent. The gentlemen assisted me were efficient as well as knowledgeable and friendly. A pleasure to do business with. Thank you

Deborah McClaim 
Rating:
1.0

The guy was very rude had attitude gave me a hard time & he purposely gave me a trick with no working ac in this Arizona heat and I had my 7 year old with me

Shynia Rials 
Rating:
5.0

Customer did not leave a comment.

Romona Bethany 
Rating:
3.0

Customer did not leave a comment.

Joselyn Fenley 
Rating:
4.0

Customer did not leave a comment.

KYLE MATLOCK 
Rating:
5.0

Customer did not leave a comment.

alain chaka 
Rating:
5.0

Customer did not leave a comment.

Kalua Bradley 
Rating:
4.0

Customer did not leave a comment.

William Beck 
Rating:
5.0

Customer did not leave a comment.

yuniel Perez 
Rating:
5.0

Customer did not leave a comment.

Tony Cleveland 
Rating:
5.0

Thank you 😊

Rashawn Loveless 
Rating:
5.0

Great service

Victoria Ruiz 
Rating:
5.0

Felix is great!

Scott mcintyre 
Rating:
5.0

Customer did not leave a comment.

heather knoell 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER MISTRETTA 
Rating:
5.0

Customer did not leave a comment.

Matthew Reed 
Rating:
5.0

Customer did not leave a comment.

Ammar Khaleel 
Rating:
5.0

VERY friendly and helpful. Quick and easy pickup.

Brac Mettler 
Rating:
4.0

n/a

Nathan Schultz 
Rating:
5.0

Friendly and very competent at what he does. Thank you

Jerold Parker 
Rating:
5.0

Customer did not leave a comment.

David Bosio 
Rating:
5.0

Thanks

Jasim Al 
Rating:
5.0

Super easy to reserve and pick up and drop off

Jessica Schacherbauer 
Rating:
5.0

Customer did not leave a comment.

norma contreras 
Rating:
5.0

Best to call ahead and reserve

Segundo Mapili 
Rating:
1.0

Using U-Haul was a nightmare! I rented the truck for my niece to move in with me. She lived 209 miles away. I tried to make this as easy as I could for her. That poor girl had issues from the beginning. I had to extend the time to pick up her truck because her father was running late. They go to pick it up and that truck was given away. That place sends my niece to another location 1 hour away. She arrived and they had no knowledge of her picking anything up. She had to call the U-Haul place that had sent her there and they realized they sent her to the wrong location. She had 30 min to get to the 3rd location that was another 45 minutes away. If she doesn’t make it then they will give her trick away. She was finally able to pick up the truck at the 3rd location. In that meantime I am calling U-Haul to figure out why this is happening. They had no explanation except I had originally extended the time if the first pick up but they kept stating I was late. She also did not receive a dolly that I requested for her. I also used my pay info on the app for all of this but yet they made her pay at the 3rd location. I couldn’t believe the stress this caused for something that should have been easy. Even after she picked up the U-Haul, I received a phone call from U-Haul that was wanting to change the drop off location. We dropped off the U-Haul the second we unloaded my niece just so we could be done using the truck. That was the most unnecessary chaos that should never have been an issue. I’ve never used U-Haul in the past but I would never use them ever again either.

Toni Fitzgerald 
Rating:
5.0

Easy process online, and good guy at the location. Helpful and easy on the rental and return side.

JAMES JOBLON 
Rating:
5.0

Customer did not leave a comment.

norma contreras 
Rating:
5.0

Customer did not leave a comment.

Rich Jennings 
Rating:
5.0

Great customer service. The staff were very friendly and gave fast service.

Elijah Gaie 
Rating:
5.0

Customer did not leave a comment.

Mikaiala Nuby 
Rating:
5.0

The battery died and I had to call roadside service. Took them over an hour to get there. Very inconvenient

Michael Napoleon 
Rating:
5.0

Customer did not leave a comment.

Delfino Cruz 
Rating:
5.0

Felix is a great guy and very friendly.

Trenton Schwoebel 
Rating:
5.0

this place is awesome Very friendly and extremely helpful!

NIKI BASTIAN 
Rating:
1.0

Make sure trucks are cleaned and me she maintenance has been done. Be sure not to overcharge your next customer

Keith Hubbard 
Rating:
1.0

Didn't expect the truck or equipment upon removal even after I requested him to do so. He said it was not necessary and then charged me for MISSING / DAMAGE EQUIPMENT $200++!! I will be filing a complaint to uhaul corporate, every social media, my bank for fraud charges and demand uhaul to reimburse me for any additional fees I receive with in 24 hours. Will advise everyone of fraud.

Susan Sepulveda 
Rating:
5.0

Representative was very kind and helpful.

tom GILBREATH 
Rating:
1.0

The store was 10-15 min. late opening. When someone did arrive I was told that they didn't even have a 15' truck which is what I reserved over the phone for a 9am pick up.. I was the first in line when the person working told me the truck I reserved was not there he proceeded to take the people behind me and made me wait. He had 2 trucks avaliable onsite a 20' truck which was reserved for an 11:00 pick up anf a 10' truck. After being there 45 min and not being told why I told the person behind the counter a couple times I would take the 10' truck because I was already an hour late in getting the truck to the location was moving out of. I would not recommend this location to anyone. *They were late to open * I allowed to reserved a truck that the location doesn't have, 15 foot * Waiting 45 min to get started on paperwork for the only truck avaliable, 10 ft trailer. * VERY POOR CUSTOMER SERVICE.

Rhonda Newberry 
Rating:
5.0

Speed up the process a little bit would check in and check out

MARK ZOLOTO 
Rating:
2.0

Things need to be done on time.especially if you expect people to give the equipment back on .

Linda Abeyta 
Rating:
4.0

More expensive then anticipated and i didn’t have it for long or even use that much gas

Carolann Sanchez 
Rating:
5.0

Customer did not leave a comment.

Jarrin Solomon 
Rating:
5.0

Customer did not leave a comment.

Ernest Kaliwabo 
Rating:
1.0

There was complications with me picking up my rental and 3 hours later I was finally given a truck with a tow dolly with the right tail light out. I was told a manager was coming to my home to repair it and they never showed. I was promised a discount for my troubles and have yet to hear from anyone. my experience was not pleasant and I had to risk being pulled over with a damaged dolly with a missing tail light.

Pattina Wattree 
Rating:
3.0

Customer did not leave a comment.

Jina Riley 
Rating:
5.0

Customer did not leave a comment.

Tim Mcdermott 
Rating:
5.0

The gentleman who helped us was absolutely amazing bUT the truck was having oil trouble

robert zismann 
Rating:
5.0

Customer did not leave a comment.

Penelope Hayes 
Rating:
5.0

Customer did not leave a comment.

Shannon Valenzuela 
Rating:
5.0

Great customer service.

Chris Baruso 
Rating:
5.0

Customer did not leave a comment.

Alexander Kolton 
Rating:
1.0

I need all my things out the back of the truck

Fleisha Fletcher  
Rating:
5.0

Customer did not leave a comment.

caroline paman 
Rating:
2.0

Had a 8:00 am reservation and store didn’t open til 8:30 said he opens at 9:00 am. Received the trailer at approximately 9:30 and was directed to bring it back to the same location by 9:00 at end of rental which the store was not open and had to take call to get directions on where and how to leave it. I took video and pics. I was also told that I couldn’t take it back to any other location which I never heard of and had rented many times from Uhaul.

Charles Dummitt 
Rating:
5.0

Customer did not leave a comment.

Donald Peper 
Rating:
5.0

Customer did not leave a comment.

linda borisy 
Rating:
4.0

Customer did not leave a comment.

Caleb Dunn 
Rating:
3.0

Customer did not leave a comment.

Thomas Higgins 
Rating:
5.0

Customer did not leave a comment.

Matthew Beare 
Rating:
5.0

You people can try and improve the truck availability, most of these location always out of truck most especially 19th Ave.

ERICSON BARNIE 
Rating:
5.0

Above & beyond, great service

SHARON LEVIA 
Rating:
5.0

It was nice to do everything online and nice to just put the keys in the red drop off box.

Fermin Holguin 
Rating:
3.0

Catalytic converter was taken and still rented out Cabin got super hot and was super loud due to the noise Cabin was dirty - had McDonald’s bag and a semi full water bottle I would like my rental reconsidered and possibly a discount

PABLO GARCIA 
Rating:
4.0

Customer did not leave a comment.

Brianna Leahy 
Rating:
2.0

Check the trucks better. The Check Engine light was on the whole time from the beginning of the rental. The fee for you to have to go out of your way to fill the gas aside from extra high charge per gallon for gas is too high. People moving on their own with U-Hauls are already struggling to get by lots of the time.

Mateo Ortega 
Rating:
5.0

Excellent customer service. No suggestions.

Kemberlee Pickering 
Rating:
5.0

U-Haul is the best

Aung SWE 
Rating:
2.0

The location was in an interesting part of Phoenix

Don Terrillon 
Rating:
5.0

Great service

Frank Skiver 
Rating:
3.0

Tire pressure warning illuminated when I picked it up. Slow air leak in both rear tires. Aired up several times over the dates, 4/21 to 4/25 Oil change indicator illuminated after about 200 miles. Truck very dirty when picked up.

Curtis Miller 
Rating:
5.0

Customer did not leave a comment.

david mesley 
Rating:
4.0

Uhaul was very comfortable for the phoenix to calgary trip i made ~ tires were well maintained & truck felt study & safe

Kimberly Mullaney 
Rating:
4.0

I had a great experience. Truck was clean and well maintained. Staff at the location are friendly and efficient. Would use again.

Debbie Montgomery 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Trucks for Sale

    We have the largest selection in the industry!

Back
To Top