Customer Reviews for 35th Avenue Lock & Key Shop
(U-Haul Neighborhood Dealer)

348 reviews

12450 N 35th Ave Ste 30   Phoenix, AZ 85029

(602) 298-9455

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(602) 298-9455

12450 N 35th Ave Ste 30
Phoenix, AZ 85029

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

The check engine light is on in the truck. The ignition has to be jiggled and the key pulled out slightly to start the truck. The store owner forgot to give me a dolly but charged me for it so I had to go back and get it. I had the truck for under 6 hours but was charged for 2 days. The owner advised me that he adjusted me account and that I should have received an updated receipt. He advised me to call the U-Haul customer service so they can adjust my bill. That is not what happened at all.

JESSICA D. 
Rating:
4.0

Owner needs to upgrade and streamline check in. It was the longest at around 15 minutes to check in

Vincent F. 
Rating:
2.0

One employee working at this location, very elderly gentleman. Very nice, but probably should not be in charge of uhaul rentals.

AMANDA K. 
Rating:
1.0

The truck was not there when I arrived. Reservation was for 1230pm truck was not ready for pickup until 3pm. Truck had food crumbs in it.

BRITNEY M. 
Rating:
5.0

Customer did not leave a comment.

Franchessca G. 
Rating:
5.0

Customer did not leave a comment.

Daniel J. 
Rating:
5.0

The staff at this location are always professional, friendly and willing to assist

jolynne W. 
Rating:
3.0

The guy works all alone and the wait time can be long

Paul T. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL N. 
Rating:
5.0

Customer did not leave a comment.

Jason Y. 
Rating:
3.0

The location was great for for I needed to pick up, but kind of shady over there, not best area. The truck felt like it was falling apart when you were driving it, drivers door needs work. Also, truck was having a hard time getting into gear.

Sharon K. 
Rating:
3.0

Need more training on uhaul interface for those trying to rent them to customers. Took over an hour to pick up a uhaul from this location.

MICHAEL B. 
Rating:
4.0

Slow service, but at the end of the day, the older gentleman helping was genuinely nice, caring and friendly!

Jamie M. 
Rating:
5.0

Very nice service and good equipment easy going and fast

USAMA I. 
Rating:
5.0

Everything was as promised. Truck was great

Richard R. 
Rating:
5.0

Customer did not leave a comment.

LORI K. 
Rating:
5.0

Customer service in the U-Haul on the phone was not that great why because no one answered I had to go to the system that I'm going to rent another trailer not sure why I didn't not get my drop off location so I dropped it off at the nearest U-Haul that experience was not great how are you can change things is to send a text to customer 4 dropoff

GILBERTO G. 
Rating:
5.0

Customer did not leave a comment.

CHAD S. 
Rating:
3.0

Regarding the online rental process - the app asks you to verify the mileage and fuel levels before you've been provided the key code to access the remote lockbox to get the key to unlock the vehicle to check the mileage and fuel.

Steve K. 
Rating:
5.0

Customer did not leave a comment.

NURIA M. 
Rating:
4.0

Apply a different key drop off for after hours.

victoria B. 
Rating:
3.0

I'm a little peeved...... I've rented a storage unit for 9 YEARS....... NO DISCOUNT FOR USING UHAUL..... it my not have been from one of your stores but still, I can't wait to leave and stop renting from you.

BONNIE S. 
Rating:
5.0

Customer did not leave a comment.

steven S. 
Rating:
3.0

Customer did not leave a comment.

DENNIS PAUL G. 
Rating:
3.0

Customer did not leave a comment.

KEVIN C. 
Rating:
3.0

Customer did not leave a comment.

ORLANDO A. 
Rating:
5.0

Customer did not leave a comment.

DAVID N. 
Rating:
5.0

Customer did not leave a comment.

Christopher G. 
Rating:
5.0

We discovered we needed a bigger truck. We were on a time restraint. Customer service Speedily got us another truck at another location; and was very understanding. Felix got us in and out with our bigger truck and went out of his way to get everything we needed. Thank you.

Anthony L. 
Rating:
5.0

Customer did not leave a comment.

Steve D. 
Rating:
2.0

The location is slow and the systems for check-in antiquated. It took apx 30-mins for check-in. Upon return I was wanting to take out the larger truck but after waiting apx 15-20-mins for the employee to take care of the couple in front of me I gave up and went back home to find an alternated location. This location kept saying there were system issues but they were making contract copies on an old multi-function machine and even that took forever to get done. I think the couple in front of me seemed agitated that their checkout took way too long as well although everyone was trying to be polite. The store said they do it as a convenience for their customers but I'm not really sure how taking so long to do a check in/out is a convenience to anyone. I suspect It's just a recruiting mechanism for this location in the event that someone is physically moving and needs locks keyed at their new location. Their staff was very nice but that's about all I can say about this location. It's not a typical U-haul rental experience for sure. It definitely didn't take that long to be in/out of the 51st & Glendale location I was at within an hour or so later so whatever systems issues the 35th Ave location was having wasn't impacting them although I was told that online user experience was being impacted by systems issues lately.

CRAIG H. 
Rating:
4.0

My truck I requested was not available at any location according to a phone call 14 hours before we needed to truck. We had to settle for a smaller truck which meant more trips to and from. They changed the location and lowered to price a bit so we could actually continue with the move. The location we ended up going to was just fine. The overall experience was very frustrating.

Dave E. 
Rating:
1.0

After submitting my reservation online & also checking in I still spent an hour at the uhaul location. The 2 people working there who seem to be the owners of lock & safe I'm assuming they 3rd party for uhaul & they made it clear that they hated the fact that they had to deal with uhaul. My 26ft truck didn't come with a pad lock on the back door I was forced to purchase one for $14 at the lock & safe from the 2 people handling my order...last I was qouted $265 for my rental after going yo uhau location it ended up being $330... horrible customer service.

Radu C. 
Rating:
5.0

Customer did not leave a comment.

MONITA P. 
Rating:
5.0

The two employees were superb and very helpful and polite.

WILLIAMJOHN C. 
Rating:
5.0

Nothing keep working the way you guys did!!! Great customer service and would recommend everyone get a uhaul and their keys made here!!!

CHACE S. 
Rating:
4.0

Customer did not leave a comment.

RUSTY L. 
Rating:
4.0

Customer did not leave a comment.

Rashell S. 
Rating:
5.0

They were good and friendly good service thank you

ERNESTO R. 
Rating:
2.0

The guy needs to work on communicating he is a rude old guy.

SERGIO V. 
Rating:
4.0

35th Ave location was hard to find at night.

William L. 
Rating:
5.0

Dave was so friendly. He even apologized for the issues i had. Even though it was not his fault. I highly recommend this location for your uhaul needs! Thank you Dave!

Erica S. 
Rating:
4.0

Customer did not leave a comment.

James J. 
Rating:
5.0

Nothing

CLINTON O. 
Rating:
5.0

Customer did not leave a comment.

RICHARD N. 
Rating:
5.0

I just wanted to say that I have an older IPhone and it doesn't have the most updated operating system. So I had a little trouble with the online check in, but the customer service rep I called was very patient with me and immensely helpful!! Thankfully a lot of what she had for info on the iPhones was for the newest but she still explained it in a way I found it on the old system. It's silly I know and the explanation is all over but I just wanted to make sure they got noticed they were excellent and helpful. Also the gentleman at the pick up location was very helpful, friendly and fun! I would recommend that location a thousand times over!!

RYAN C. 
Rating:
5.0

Customer did not leave a comment.

Michelle R. 
Rating:
5.0

Wonderful friendly and knowledgeable

DEBRA S. 
Rating:
5.0

Dave did a wonderful job making sure I had the best equipment available. If I every needed a U-Haul in Phoenix again, I would check with this store first.

Darren J. 
Rating:
5.0

The guys at this location have taken care of me both times I've had to rent a tow dolly, and both times ive been left with some of the best customer service ive ever experienced. These guys know how to make you feel important, Dave helped me out considerably with the questions I had about different options to get a car to LA and another back from LA and it work out perfectly

MAURIZIO P. 
Rating:
5.0

Great service, friendly, helpful. True pleasure. Definitely using again.

John B. 
Rating:
5.0

Drop off location people working there were excellent and helpful great guys

AHMED A. 
Rating:
5.0

Customer did not leave a comment.

James J. 
Rating:
5.0

All the staff was great and helpful and very polite. Chuck and Dave were very professional. They explained things to me to where I could understand them. Could not have been a more pleasant experience. Quick and easy. I would definitely recommend them.

Alice P. 
Rating:
1.0

A $23 clean for what? It was clean.

Alexander A. 
Rating:
5.0

Nothing! You Are SO Very Good, Efficient, Detail-oriented & Convenient

DEBORAH M. 
Rating:
5.0

Customer did not leave a comment.

Steve B. 
Rating:
5.0

Customer did not leave a comment.

TERRIE ANN D. 
Rating:
5.0

Dave was a great help. Getting me going and making it fun in the meantime.

SCOTT R. 
Rating:
5.0

Customer did not leave a comment.

Christinia P. 
Rating:
1.0

Online said the equipment rented would be ready in the trailer for 24 hr pickup. The dollies were not. It's a good thing we decided to pick up during open hours, otherwise we'd have to make a seperate trip again. This location is dirty, the worker is rude and makes inappropriate jokes, and making me write my personal information down on a slip of paper? It was worrying, why did he need that again for uhaul (he claimed they required it) when I already gave it online? And it's literally a piece of paper! No uhaul logos, just plain paper! I'll never use this location again! Such an uncomfortable experience.

Jennifer C. 
Rating:
5.0

The manager was very friendly and absolutely amazing. I recommend people use this location because he made you feel like you were a family member.

Kimberlee C. 
Rating:
3.0

Customer did not leave a comment.

Dylan H. 
Rating:
5.0

everything you did was excellent customer service as far as I am concerned. Friendly, funny, only took a few minutes to get me out the door and on my way. Thank you

KARA B. 
Rating:
4.0

Dave was very helpful 👍

Scot L. 
Rating:
5.0

Customer did not leave a comment.

Miranda F. 
Rating:
5.0

Customer did not leave a comment.

MONITA P. 
Rating:
5.0

Customer did not leave a comment.

Maria O. 
Rating:
4.0

Customer did not leave a comment.

THOMAS J. 
Rating:
3.0

Was disappointed to find that I paid for a dolly and furniture pads that were not in my rental

Kasey S. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth P. 
Rating:
5.0

Everything was perfect!

mike F. 
Rating:
1.0

Was overcharged

Destin F. 
Rating:
2.0

Customer did not leave a comment.

Mike A. 
Rating:
2.0

I have always picked my dropped off location!. I received an email to drop it off way on the other side of my address. By 11am. New to me. On top of that! I called and told them I'm running late. It was 10:51am gonna stop put gas. They took the keys. No walk around! Or telling me about my deposit. I cleaned it. But still paid 12.50 for the cleaning. plus 40.00 extra day! Charge . Was 45 min late

CICILIA L. 
Rating:
5.0

Professional and courteous service.

PATRICIA S. 
Rating:
5.0

Customer did not leave a comment.

Phillip B. 
Rating:
5.0

Customer did not leave a comment.

Kimberley P. 
Rating:
5.0

Customer did not leave a comment.

Kimberley P. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLEY R. 
Rating:
2.0

The trailer was not tighten down over ball hitch Almost had an accident when it it popped off hitch and began to sway on roadway from left to right

Rachael M. 
Rating:
3.0

Customer did not leave a comment.

Amy D. 
Rating:
5.0

Customer did not leave a comment.

jeremy S. 
Rating:
5.0

All good

Jose M. 
Rating:
4.0

Customer did not leave a comment.

Andrew L. 
Rating:
3.0

Customer did not leave a comment.

lindsay P. 
Rating:
2.0

I was charged $20 for leaving the trailer there after hours, which I was never told to me that there would be a charge for that. The site is also poorly identified.

Kirk H. 
Rating:
5.0

The wate time for mobile to complete approval, I had a wated 30-45mins just for approval had a schedule for 12pm to rent the truck for 4hrs. Only got to use it 3hrs. Advice approve first instead of us having to wate and waste time we pay for

Brandon W. 
Rating:
5.0

The shop owner Felix and his coworker Dave were super friendly and helpful towards me and my boyfriend. They were both incredibly kind and we enjoyed the rental experience through them! Thanks so much! Absolutely nothing different needs to be changed to improve at the location at this time in my opinion.

KAITLYN S. 
Rating:
4.0

On Thursday July 1, 2020 Rented one of your U-Haul trucks, the AC does not work it was very hot in the cab.

Lorna V. 
Rating:
4.0

Customer did not leave a comment.

GARY R. 
Rating:
5.0

Customer did not leave a comment.

Rae N. 
Rating:
3.0

Went in to rent truck and trailer but told I didn't reserve them, trailer had no lights, waited 6 hours to get fixed. Trailer rental location staff were helpful.

Kevin C. 
Rating:
5.0

Lower the price ????

Charles C. 
Rating:
5.0

Customer did not leave a comment.

RANDY G. 
Rating:
4.0

speed up the in-store rental process.

John G. 
Rating:
2.0

The 24/7 option to pick up the vehicle was not working. The vehicles are parked across a parking lot away from the trucks and it took a few minutes to figure out which business door was the correct one to pick up the keys. In all fairness it was more the nationwide system of U-Haul and not that particular location. But the maintenance on the truck should have been taken more seriously. CHECK ALL THE TIRES before taking a truck!

Pamela T. 
Rating:
5.0

Dave was awesome! Quick and considerate, easy to understand and communicate with. Felix also very helpful and generous, very efficient. Will be going back there for any other moving services I might need! 11/10

CARLOS S. 
Rating:
2.0

Customer did not leave a comment.

Larry S. 
Rating:
5.0

perfect

Robert R. 
No reviews have been submitted for this location.

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