Customer Reviews for 316 Self Storage
(U-Haul Neighborhood Dealer)

192 reviews

559 Smith Cemetery Rd   Winder, GA 30680

(470) 900-2404

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(470) 900-2404

559 Smith Cemetery Rd
Winder, GA 30680

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great U-Haul location. Truck ran great and the folks running this location were top notch. Highly recommend and will only use this location in the future.

ZACHARY COLLINS 
Rating:
5.0

Small lot to drop off truck.

Mark Zangara 
Rating:
4.0

Customer did not leave a comment.

Susan Phillips 
Rating:
5.0

I really had a great experience using 316 storage. The owners and staff were always helpful and friendly. If I in the future need a storage unit again it will definitely be 316 storage.

Nikki Dupye  |  Overall Experience 
Rating:
5.0

We have rented from 316 Self Storage 2 times and both times have had a great experience. The guy that works there is so nice and helpful. We will continue renting from him in the future.

Jennifer Turner 
Rating:
5.0

Great customer service! It was such a pleasure doing business, thank you!

Kimberly Heath 
Rating:
3.0

Missing the dolly and blankets, had to pick up at another location

Nicole Brantley 
Rating:
5.0

Staff super nice, all facilities well maintained. Would use again if need arises.

SUZANNE OUTLAW  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Desantis 
Rating:
5.0

Great customer services.

LESHAWN SANCHEZ 
Rating:
5.0

The representative treated me well and get me on my way quickly. Thank you my friend. But I had a bad experience with the tow trailer, which I had to pick up at a different location. Which delayed my trip, by one extra day. The first issue was the original total price, was different, when I actually picked up the equipment. The 2nd issue was that the secure trap for the front wheel, was stuck in the ratchet. And I couldn't removed it, and the facility was already closed. So I had to wait the next day, to get some help. I placed my order for a 15 ft truck, a tow trailer, an appliance dolly, and some cardboard boxes. I also took the best insurance coverage plan for my travel. The confirmation email showed that the trailer, would cost me $100.00. But when I went to pick up the trailer, I was told that the trailer is $200.00, plus $56.00 for insurance. So I told the guy that when I included insurance for my trip. It showed $139.00 for everything. But he said that the insurance I took, did not include the trailer. So I explained to him, that I choose everything I wanted, before the insurance. So the insurance quote I received, should cover everything. He said no. So the bottom line is this, I had to pay $150.00 more, than what was first quoted to me. I never received the boxes and I also forgot to ask for them.

Patrick Ernest 
Rating:
5.0

Very nice people there. Hospitable, fast check in and cordial.

Carmen Sosia 
Rating:
4.0

The staff should know how to hook up/use ALL the equipment offered including dolleys and truck ramps.

Thane Gysel 
Rating:
5.0

Customer did not leave a comment.

David Rosend 
Rating:
5.0

Customer did not leave a comment.

Emily Morris 
Rating:
1.0

Was cursed by the agent

Zane Huddleston 
Rating:
5.0

Nice facility with helpful and pleasant staff

Paula Bourque  |  Reservation 
Rating:
5.0

Nice, easy to access and clean facility, but the management here is outstanding. I have used a lot of storage places over the past 20 years, some good and some great, but the experience I have had with 316 Self Storage is at the top.

IVAN RUYLE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laura Gutsmann  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Herbert 
Rating:
5.0

Customer did not leave a comment.

LEONELA RIVERO 
Rating:
5.0

Customer did not leave a comment.

William Teich 
Rating:
5.0

Great custom service experience. Equipment operated as intended. If you read this Bill, thanks!

Jaime Cote 
Rating:
5.0

Customer did not leave a comment.

maurice wiliams 
Rating:
5.0

I liked the location - however, there were some problems with my van - and when I was checking it in on the app - it wouldn't go to next step when I listed problems! The problems could be serious - and cause a terrible accident if not fixed!!!! THE BRAKE LIGHTS DID NOT WORK THE LEFT TURN SIGNAL DID NOT WORK THE APP DID NOT WORK PROPERLY AT TURN IN

Maria Schendzelos 
Rating:
4.0

Customer did not leave a comment.

William Crabtree 
Rating:
5.0

Customer did not leave a comment.

Carmina Carranza 
Rating:
4.0

Customer did not leave a comment.

James Hynes 
Rating:
5.0

Customer did not leave a comment.

Mary Sojka 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Ensor 
Rating:
5.0

Customer did not leave a comment.

JEFFREY PURAS 
Rating:
5.0

Thank you for saving th day for us ❤️

Michael Walton 
Rating:
5.0

Customer did not leave a comment.

JEFFREY PURAS 
Rating:
5.0

Customer did not leave a comment.

ROBERT LOCKE 
Rating:
5.0

Friendly and great customer service.

BRIAN SEEBLACK 
Rating:
5.0

Customer did not leave a comment.

JEFFREY PURAS 
Rating:
5.0

N/A

Mitchell Butler 
Rating:
5.0

Customer did not leave a comment.

Joyce Blocker 
Rating:
5.0

I will always go back to this U-Haul no matter what. The customer service was excellent very kind and loving people, my kind of place.

Samantha Scott 
Rating:
5.0

Bill Main and his staff are very professional, helpful, and efficient.

Scott Morgan 
Rating:
5.0

Customer did not leave a comment.

Lashonda Prayer 
Rating:
5.0

Great customer care and super friendly staff!

Jackson ridgeway 
Rating:
5.0

Everything was great!

SHANNA ROGERS 
Rating:
5.0

Thank you for the great service, clean truck, and inviting location.

Eric Polite 
Rating:
5.0

very friendly and professional.

John Hartz 
Rating:
4.0

Communication about requested items. The items I requested were not in the truck nor available when I arrived and I was still charged for them.

Kevin Glaze 
Rating:
5.0

No improvements needed for this location; Very friendly and caring; Made everything easy and seamless.

VICKIE JONES 
Rating:
5.0

Customer did not leave a comment.

Debbie Field 
Rating:
5.0

Staff was great.

Julia felix 
Rating:
5.0

Customer did not leave a comment.

Hillary Miller  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MARTIN RUIZ 
Rating:
5.0

Customer did not leave a comment.

Jesse Rochester 
Rating:
5.0

Customer did not leave a comment.

LAURA CLARK 
Rating:
5.0

Customer did not leave a comment.

ken burnette 
Rating:
5.0

Customer did not leave a comment.

Thomas Bush 
Rating:
5.0

Customer did not leave a comment.

WILLIAM WYATT 
Rating:
5.0

Customer did not leave a comment.

Nicholas Samples 
Rating:
5.0

Customer did not leave a comment.

Deborah Dooley 
Rating:
5.0

Always a pleasure renting from 316 Self Storage in Bethlehem, Georgia! These people are always friendly and professional! Thank you again for another flawless rental experience!

AARON CORNE 
Rating:
5.0

Completely satisfied! Great people!

Lawrence Welsh 
Rating:
5.0

Customer did not leave a comment.

Alice Lipscomb 
Rating:
5.0

This is a very convenient location. The staff are very responsive and pleasant to work with. I highly recommend 316 Self Storage for your Storage needs!

Sandi Curry  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TRAVIS BENSON 
Rating:
5.0

Customer did not leave a comment.

Michael Diaz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LINTON CHAMPION 
Rating:
5.0

So friendly and helpful. One the best experiences renting a truck. I would use them again and again!!!

Andre Turpin 
Rating:
5.0

Customer did not leave a comment.

Robert Locke 
Rating:
1.0

The U-Haul we reserved was not available when we arrived Saturday morning . We waited an hour while things were changed in the computer & forced to pay $20 more per day to rent a bigger truck. We were unable to get our things loaded and transported before noon when when the place closed, because we didn’t get the truck until after 11. This forced us to rent the truck for two extra days to transport the items Monday morning. The agent was rude when we returned the truck after 11 am. He said the truck was due at 1030 am even though he never told us that and said he was charging an additional day. All of the problems we experienced would have been avoided if our truck we reserved was available at the time we reserved it. We would never rent from there again.

Lonnie Driggers 
Rating:
5.0

Customer did not leave a comment.

Louie Martin 
Rating:
5.0

Very nice rental place, people were great and very personable and helpful.

Keith Lockhart 
Rating:
5.0

Customer did not leave a comment.

Jonathan Kissel 
Rating:
5.0

The pickup process was a little tricky having to navigate the website and make sure you check over everything, but it worked out.

Ben Turner 
Rating:
5.0

Customer did not leave a comment.

Rafael Suarez Melero 
Rating:
5.0

Customer did not leave a comment.

Jason Jones 
Rating:
5.0

Customer did not leave a comment.

mike nichols  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Bragdon 
Rating:
5.0

Awesome experience with the staff and facility! Highly recommend using facility. Staff is friendly and helpful! Facility is clean and you can tell the people take pride in their work!

Stephanie Cooper  |  Overall Experience 
Rating:
5.0

Friendly and welcoming staff

mike nichols 
Rating:
5.0

Customer did not leave a comment.

NEAL JESSIE 
Rating:
4.0

Customer did not leave a comment.

William Lewis 
Rating:
5.0

I love this location, there very well one helpful! They will definitely make sure you have everything you need to start your journey.

ALI MADDOX 
Rating:
5.0

Customer did not leave a comment.

Jared Pettit 
Rating:
5.0

Customer did not leave a comment.

Vicente Locsin 
Rating:
4.0

Customer did not leave a comment.

Donald Nation 
Rating:
5.0

Customer did not leave a comment.

Tiffany Nitti 
Rating:
5.0

Customer did not leave a comment.

todd patton 
Rating:
5.0

Great location and very friendly staff. Very helpful and helped show me how to hitch and load my car hauler.

Sam Stein 
Rating:
5.0

Customer did not leave a comment.

william waters 
Rating:
5.0

We be back again thank you

GEORGE JEFFERSON 
Rating:
5.0

Very good customer service.

MICHAEL CASH 
Rating:
5.0

Customer did not leave a comment.

ColbertF McHughIII 
Rating:
5.0

Customer did not leave a comment.

ROBERT BUTLER 
Rating:
5.0

N/a

MARIANNE THORNE 
Rating:
1.0

truck stopped running FOUR TIMES on a 15 mile move this location could have cares less! DONT RENT FROM 316 Smith Cemetary rd Winder Ga

DAVID WRIGHT 
Rating:
5.0

Bill and his wife Darlene do a great job. They are always friendly very respectful. The storage Lots are well maintained and Bill very helpful when checking in. I would highly recommend their facility to anyone.

ROBERT SADDLER  |  Overall Experience 
Rating:
4.0

The only issue that we had was that we did not know prior to checking in that I would need two alternate contacts to verify my rental. I spoke to a representative on the phone and went through the whole process, and that part was left off and then it was difficult to figure it out last second. Other than that, everything went smoothly.

Ernest Heskett 
Rating:
5.0

Very nice and helpful staff, and very convenient to Hwy 316.

Wanda Wetlesen-Shepherd 
Rating:
5.0

The gas tank would only allow.01 of a gallon at a time. We went to chevron, Exxon,& QT. Had problem every time trying to fuel up.

DEBORAH DAVIS 
Rating:
5.0

Don't change pick up location the day before pick up. Early notification would have been great.

BINH LAM 
Rating:
5.0

Customer did not leave a comment.

ZACHARY DRUMMOND 
Rating:
5.0

Everything abs everyone at this location was super amazing. I would check the transmission. It got suck in 3rd gear a lot.

TABATHA COX 
Rating:
5.0

Customer did not leave a comment.

William Cohron 
Rating:
5.0

Timely, friendly service.

JULIE THOMAS 
Rating:
5.0

Customer did not leave a comment.

Jordan Reilly 
Rating:
5.0

Customer did not leave a comment.

cynthia lowry 
Rating:
5.0

Customer did not leave a comment.

JASON JOHNSON 
Rating:
3.0

Customer did not leave a comment.

NICOLE HENDERSON 
Rating:
5.0

Customer did not leave a comment.

DENISE WASHINGTON 
Rating:
5.0

While the equipment was cleaned and maintained, it was a lil' worse for wear (i.e., some noticeable body damage). I know that should be expected / is the nature of the business, and in NO WAY impacted our move. Staff was very nice / pleasant, and had some issues with the uncooperative Uhaul app that extended checkout by 5-10 minutes. Her attitude made up for this!

THOMAS BRADY 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY MURPHY 
Rating:
5.0

Everything was great and the people working here were awesome. Thank you!

RISA wood 
Rating:
5.0

Beat facility we have ever used. Super clean and very friendly people. Highly recommend!

Teri Moody  |  Overall Experience 
Rating:
5.0

316 Self Storage was exactly what my wife and I were looking for. A clean and secure place to store our things for a while until our new house was built. If you’re needing storage in the Winder/Bethlehem/Statham area you can beat this place.

Kevin Turpin  |  Overall Experience 
Rating:
5.0

A smaller place with a few units. Very easy access and was very convenient for me during my move. I would definitely recommend this place.

Kevin Gray  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yelena Russu  |  Overall Experience 
Rating:
5.0

Great facilities. Friendly staff very clean and safe.

JOHNATHON BUCHANAN  |  Overall Experience 
No reviews have been submitted for this location.

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