Customer Reviews for 30 West Auto Sales & Service Inc
(U-Haul Neighborhood Dealer)

1,170 reviews

1020 W Lake St   Warsaw, IN 46580

(574) 268-5373

Office Hours

  • Mon-Fri: 8 am–4 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(574) 268-5373

1020 W Lake St
Warsaw, IN 46580

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–4 pm
  • Sat-Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Andrew Pettit 
Rating:
5.0

This location was wonderful and the gentlemen I worked with was very friendly.

Timothy Back 
Rating:
5.0

Customer did not leave a comment.

Matthew Schwartz 
Rating:
3.0

Establish more options for pick-up and drop-off points near my location ... mileage charges (44 miles) added another $50.00 to the $19.95 daily rental rate ...too much for me!

Timothy Lithgow 
Rating:
5.0

Customer did not leave a comment.

LLOYD SHROYER 
Rating:
5.0

It’s good location. Clean organized. Friendly staff. And fast service. I always use this location for my rental needs.

Pedro Hernandez 
Rating:
5.0

Customer did not leave a comment.

GERALD RUSSELL 
Rating:
5.0

Customer did not leave a comment.

Sean Emmons 
Rating:
5.0

Very easy in and out quickly the owner was very friendly

dan speicer 
Rating:
5.0

Customer did not leave a comment.

Dale LAMBERT 
Rating:
3.0

Customer did not leave a comment.

Kyra Nuce 
Rating:
4.0

Keep up the good work!

James Shipley 
Rating:
5.0

Customer did not leave a comment.

Lena Tabb 
Rating:
5.0

Customer did not leave a comment.

Nealy Wallace 
Rating:
5.0

No headaches picking up hete

JOANNE STREETER 
Rating:
4.0

Customer did not leave a comment.

RICKy COLLINS 
Rating:
5.0

Customer did not leave a comment.

Bret McCabe 
Rating:
5.0

Customer did not leave a comment.

Mark Alfano 
Rating:
5.0

Always very helpful and friendly. Great to work with!

Kenneth Locke 
Rating:
5.0

None

DOLORES DELION 
Rating:
5.0

I drive 12 miles and had to put 8.5 gallons of gas in it. Cost me 25.00 to fill the tank. That is not right. Not happy with that

Mark Alfano 
Rating:
3.0

When I reserved the truck on the app it said I would be charged 79 cents a mile. When I got my receipt it showed I was charged 99 cents a mile. More clarity on how much I would be charged would have been helpful. I also know that I traveled a total of 50 miles yet somehow the truck I used said it was 55 miles. I believe it mistracked my mileage.

Jaime Ponce 
Rating:
5.0

Customer did not leave a comment.

Daniel Chianese 
Rating:
5.0

Customer did not leave a comment.

SALLY PERKINS 
Rating:
5.0

The vehicle I got was very rough to drive. I don't know if something is wrong with the steering or what but it happens when going about 45mph. Also a headlight was flickering.

Ashley Maynard 
Rating:
5.0

Customer did not leave a comment.

Randy Ehrlinger 
Rating:
4.0

Customer did not leave a comment.

Michelle Marquette 
Rating:
5.0

Customer did not leave a comment.

BETH BARNAT 
Rating:
5.0

Customer did not leave a comment.

Paramanand Deginal 
Rating:
4.0

Truck required a quart of oil and all but two tires were low on air. One tire was only 20PSI pressure. Otherwise the equipment ran well.

Sherrill Hazard 
Rating:
4.0

My son-in-law, a certified mechanic, said the truck needs new brakes. Headlights were very dim; driver's side almost burnt out. I have used this location several times before. I've never had any issues with any of the vehicles I've rented. Maybe this is one they just got in and haven't had a chance to check

Rosario Herendeen 
Rating:
4.0

The moving truck still had a little mud and dirt residue left in it.

antonio rodriguez 
Rating:
5.0

Customer did not leave a comment.

Mark Bowman 
Rating:
5.0

Customer did not leave a comment.

Mark Craig 
Rating:
5.0

Customer did not leave a comment.

Alisa Leek 
Rating:
5.0

Customer did not leave a comment.

Tracie Sage 
Rating:
4.0

Maybe blanket or something for a stove and fridge 😀 I know that the guys moving me would complain that the full size bed couldn't stand up! Men!!

LESLEY QUINN 
Rating:
5.0

Customer did not leave a comment.

Rodney Duzan 
Rating:
5.0

Customer did not leave a comment.

Vickie Kain 
Rating:
5.0

Great service and economic price.

JOSE QUEZADA 
Rating:
5.0

Customer did not leave a comment.

Raymond Behling 
Rating:
5.0

Customer did not leave a comment.

Matthew Gaff 
Rating:
5.0

Customer did not leave a comment.

Michael Kalakay 
Rating:
5.0

Customer did not leave a comment.

Racheal Bower 
Rating:
5.0

Customer did not leave a comment.

LOIS HOLST 
Rating:
5.0

The online check in and check out was a nightmare but luckily the location was open when I arrived so I could get my truck.

Emmett Fortin 
Rating:
3.0

Customer did not leave a comment.

Amber Askren 
Rating:
5.0

Customer did not leave a comment.

Tammy Serafini 
Rating:
5.0

Customer did not leave a comment.

MICHAEL BRADDOCK 
Rating:
5.0

Customer did not leave a comment.

Tony Boley 
Rating:
4.0

I was charged extra, I don’t have to go there and check what is that for and I am not interested too. I ran the truck for 21 miles and put 4 Gallons of gas before returning which is more than required and I was charged for 11 Gallons of gas. God knows what is that for.

Ayyappa kumar Kataari 
Rating:
5.0

I use this company quite often. They are always friendly and very helpful. Don't know that there is anything I would change.

Melanie Poor 
Rating:
5.0

Customer did not leave a comment.

Stephanie Manaher 
Rating:
5.0

Customer did not leave a comment.

Gary Ruthenbeck 
Rating:
5.0

Customer did not leave a comment.

Matthew Rife 
Rating:
4.0

Customer did not leave a comment.

GERALD COX 
Rating:
5.0

Nothing. Great experience.

Brett Hamrick 
Rating:
5.0

Customer did not leave a comment.

RAY BEHLING 
Rating:
5.0

Customer did not leave a comment.

Jose Ramirez 
Rating:
5.0

Just make sure gas tanks are filled

ROBERT MANSFIELD 
Rating:
5.0

Customer did not leave a comment.

CALVARY BAPTIST CHURCH 
Rating:
5.0

Very helpful and courteous made the process very easy I would highly recommend this location

Robert Moyer 
Rating:
5.0

Customer did not leave a comment.

DENISE ISLAS 
Rating:
5.0

This is no fault of the location where I rented the cargo van. The return process to verify that the vehicle was returned, it was rather difficult. I was unable to finish it. Now I'm afraid I'm going to incur the $20 fee because I couldn't figure out the U-Haul return site

Rosario Herendeen 
Rating:
5.0

Customer did not leave a comment.

DEBBY WILSON 
Rating:
5.0

You are doing fine… Keep it up!

James Shipley 
Rating:
5.0

Always professional. Units are very clean and well maintained. Never trying to put you in a bigger unit. I totally recommend this location

Gary Ruthenbeck 
Rating:
4.0

I reserved this van for 19.95 but was charged 89.95 for the van. That was in addition to the .59 per mile charge

Randrea Owens 
Rating:
5.0

Great customer service at this location. They answered their phone and were very helpful. Other uhaul locations won't pick up the phone.

BYRON HANDSHOE 
Rating:
5.0

The U Haul app couldn't find this location, even though I was right there. Don't trust the app if it tells you to go to another drop off location, if you are certain you are at the drop off location you selected. Ask the staff before trying to take it elsewhere. They are very helpful.

Nathan Rueck 
Rating:
5.0

Customer did not leave a comment.

Kyle Gerber 
Rating:
5.0

Customer did not leave a comment.

Theresa Faulkner 
Rating:
3.0

Wait time to take care of a past due payment was ridiculous. If you make it so customers could take care of all payments online it would make things easier and than holding for 30 minutes or more for a 5 minute issue

Kristen Messmore 
Rating:
4.0

All good but you don’t get your deposit back for awhile

Alissa Drummond 
Rating:
5.0

Customer did not leave a comment.

Terrye Kirchenstien 
Rating:
3.0

The row strap on one side was broken so it would not even go around the wheel of the vehicle we were towing. Thank goodness we brought extra straps out we would have had to either go swap the trailer or buy straps.

Tyler Nutting 
Rating:
5.0

Customer did not leave a comment.

Thomas J Bottos 
Rating:
5.0

Customer did not leave a comment.

TERRY BENNETT 
Rating:
5.0

Staff was ready to help me when I got to the location, had no problem getting it returned.

Cindy Moore 
Rating:
4.0

Friendly service and instructed me well on pulling a trailer for the first time.

John Leopold 
Rating:
5.0

Customer did not leave a comment.

Terri Tran 
Rating:
5.0

Customer did not leave a comment.

Eric Dahlinger 
Rating:
5.0

Customer did not leave a comment.

James Wentzel 
Rating:
4.0

Check in and back need to be easier

Greg Fidler 
Rating:
5.0

Customer did not leave a comment.

Kim Lewis 
Rating:
5.0

Wonderful experience. I needed to extend the uhaul for 1 day and I called and they were super helpful and let me extend it an extra day.

JENNIFER SELLER 
Rating:
5.0

This location does a outstanding job. Can not think of anything they could do better. Have used this location many times & service is always excellent.

JOSEPH FRENCH 
Rating:
1.0

They didn’t contact me and hit my card for $360… which was more than my entire U-Haul messing up my account… I really don’t appreciate it then they call me like I made a mistake…. I have the paperwork saying I negotiated 370 more miles.

Fred Holst 
Rating:
5.0

Customer did not leave a comment.

Kimberly Bradtmiller 
Rating:
3.0

The truck was shaking a lot the whole time of the relocation

Jatin Kumar Gupta 
Rating:
5.0

Customer did not leave a comment.

James Shipley 
Rating:
5.0

Great friendly service,Great people to work with!

Randall Platz 
Rating:
5.0

Very quick, very fast. Drop and go.

Nathaniel Sedra 
Rating:
5.0

Customer did not leave a comment.

Rod Showalter 
Rating:
5.0

Customer did not leave a comment.

Kathryn Adams 
Rating:
4.0

Customer did not leave a comment.

GEORGE RIGHT 
Rating:
5.0

Easy quick procedure, very good service!

Keith Hurley 
Rating:
4.0

Customer did not leave a comment.

Addison Torres 
Rating:
5.0

Customer did not leave a comment.

Stanley Porter 
Rating:
5.0

Customer did not leave a comment.

John Erickson 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

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