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Rocky T
Customer Reviews for 30 West Auto Sales & Service Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This rental location is a 5-Star. The BEST customer service that I’ve ever experienced. Truck was clean, and ready to go!
TIM SEveryone was super friendly and very helpful!
Paula FSpecial thanks to Rick and his team at the Warsaw location. The quality of customer service was outstanding this time as well as past rental. Thanks again. Kevin Byrd.
KEVIN BWe rented on a Sunday so the location was closed. We did the mobile pick up. However it was never communicated that the app does not work so we spent 45 minutes trying to complete pick up. We called customer service and the first thing they said was yeah the app doesn't work go to the website. That was very frustrating and time consuming. The truck itself was fine, no issues. Better communication would have helped tremendously.
Paul BRain leaked in the ‘mother’ storage area
TERRY WThis location was wonderful and the gentlemen I worked with was very friendly.
Timothy BEstablish more options for pick-up and drop-off points near my location ... mileage charges (44 miles) added another $50.00 to the $19.95 daily rental rate ...too much for me!
Timothy LIt’s good location. Clean organized. Friendly staff. And fast service. I always use this location for my rental needs.
Pedro HVery easy in and out quickly the owner was very friendly
dan sKeep up the good work!
James SNo headaches picking up hete
JOANNE SAlways very helpful and friendly. Great to work with!
Kenneth LNone
DOLORES DI drive 12 miles and had to put 8.5 gallons of gas in it. Cost me 25.00 to fill the tank. That is not right. Not happy with that
Mark AWhen I reserved the truck on the app it said I would be charged 79 cents a mile. When I got my receipt it showed I was charged 99 cents a mile. More clarity on how much I would be charged would have been helpful. I also know that I traveled a total of 50 miles yet somehow the truck I used said it was 55 miles. I believe it mistracked my mileage.
Jaime PThe vehicle I got was very rough to drive. I don't know if something is wrong with the steering or what but it happens when going about 45mph. Also a headlight was flickering.
Ashley MTruck required a quart of oil and all but two tires were low on air. One tire was only 20PSI pressure. Otherwise the equipment ran well.
Sherrill HMy son-in-law, a certified mechanic, said the truck needs new brakes. Headlights were very dim; driver's side almost burnt out. I have used this location several times before. I've never had any issues with any of the vehicles I've rented. Maybe this is one they just got in and haven't had a chance to check
Rosario HThe moving truck still had a little mud and dirt residue left in it.
antonio rMaybe blanket or something for a stove and fridge 😀 I know that the guys moving me would complain that the full size bed couldn't stand up! Men!!
LESLEY QGreat service and economic price.
JOSE QThe online check in and check out was a nightmare but luckily the location was open when I arrived so I could get my truck.
Emmett FI was charged extra, I don’t have to go there and check what is that for and I am not interested too. I ran the truck for 21 miles and put 4 Gallons of gas before returning which is more than required and I was charged for 11 Gallons of gas. God knows what is that for.
Ayyappa kI use this company quite often. They are always friendly and very helpful. Don't know that there is anything I would change.
Melanie PNothing. Great experience.
Brett HJust make sure gas tanks are filled
ROBERT MVery helpful and courteous made the process very easy I would highly recommend this location
Robert MThis is no fault of the location where I rented the cargo van. The return process to verify that the vehicle was returned, it was rather difficult. I was unable to finish it. Now I'm afraid I'm going to incur the $20 fee because I couldn't figure out the U-Haul return site
Rosario HYou are doing fine… Keep it up!
James SAlways professional. Units are very clean and well maintained. Never trying to put you in a bigger unit. I totally recommend this location
Gary RI reserved this van for 19.95 but was charged 89.95 for the van. That was in addition to the .59 per mile charge
Randrea OGreat customer service at this location. They answered their phone and were very helpful. Other uhaul locations won't pick up the phone.
BYRON HThe U Haul app couldn't find this location, even though I was right there. Don't trust the app if it tells you to go to another drop off location, if you are certain you are at the drop off location you selected. Ask the staff before trying to take it elsewhere. They are very helpful.
Nathan RWait time to take care of a past due payment was ridiculous. If you make it so customers could take care of all payments online it would make things easier and than holding for 30 minutes or more for a 5 minute issue
Kristen MAll good but you don’t get your deposit back for awhile
Alissa DThe row strap on one side was broken so it would not even go around the wheel of the vehicle we were towing. Thank goodness we brought extra straps out we would have had to either go swap the trailer or buy straps.
Tyler NStaff was ready to help me when I got to the location, had no problem getting it returned.
Cindy MFriendly service and instructed me well on pulling a trailer for the first time.
John LCheck in and back need to be easier
Greg FWonderful experience. I needed to extend the uhaul for 1 day and I called and they were super helpful and let me extend it an extra day.
JENNIFER SThis location does a outstanding job. Can not think of anything they could do better. Have used this location many times & service is always excellent.
JOSEPH FThey didn’t contact me and hit my card for $360… which was more than my entire U-Haul messing up my account… I really don’t appreciate it then they call me like I made a mistake…. I have the paperwork saying I negotiated 370 more miles.
Fred HThe truck was shaking a lot the whole time of the relocation
Jatin KGreat friendly service,Great people to work with!
Randall P