Customer Reviews for 3 C Buckeye Mart
(U-Haul Neighborhood Dealer)

76 reviews

3725 Karl Rd   Columbus, OH 43224

(614) 261-0447

Location Hours

  • Mon-Fri: 7 am - 4 pm
  • Sat: 7 am - 8 pm
  • Sun: Closed

Services at this Location:

Contact Us

(614) 261-0447

3725 Karl Rd
Columbus, OH 43224

Services at this Location:

Location Hours

  • Mon-Fri: 7 am - 4 pm
  • Sat: 7 am - 8 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

There was trash in the U-Haul and the passenger door unlocked when I got there. The workers in the market didn't know anything about picking up the U-Hauls and it took over an hour to figure out I had to get my reservation switched so that I could get the code to unlock a box on the side of the building. A literal nightmare.

Laura O. 
Rating:
5.0

Check tires

Michelle C. 
Rating:
1.0

I asked for counter service and at last minute I was rescheduled to a online service pick up only. I would not have selected this as a pick up location. This delay my moving day by an hour and I had people waiting for me. I also didn't get the equipment I ordered that I was told would be in the truck. I was extremely frustrated and stressed by this process.

Andrew K. 
Rating:
1.0

The guy at the counter wasn't trained on checkin in procedures. The location felt unsafe.

Maggi C. 
Rating:
5.0

Even tho I didn't have my equipment at pick up. The team work together to have me find one near by and I greatly appreciate . I love when customers service re exhaust all the resources to help. I love this location ❤️‍🩹

Dillon C. 
Rating:
3.0

Nobody around to help. I am just disappointed about my charges. I only made estimated mileage and that was how they charged me on the mileage. Why didn't you charge me on actual mileage.?

ERNEST O. 
Rating:
5.0

Customer did not leave a comment.

Jennifer H. 
Rating:
3.0

Customer did not leave a comment.

Will R. 
Rating:
5.0

Very helpful.

Michael G. 
Rating:
1.0

The whole entire experience was just awful, from the moment we picked it up until the moment we dropped off. They are just some vans sitting in a sketchy parking lot, and getting in was a nightmare. Their self check in process took us a total of 3 emails and 45 minutes to complete. Once we got in, the truck we got was outdated and hard to deal with. That one may just the be it being a truck, but when you have to pay 150 in total just for a 20 minute drive away move you expect some quality. The experience only got worse when we opened up the back of the truck, the metal ramp felt completely unsurdy and I was unable to climb it. After a hard day of moving we went to drop it off, after spending about $40 on gas because of their gas policy, we spent another 30 minutes wrestling with the app. On top of the truck issues, someone with a totally different name used my email once and now I am struggling to have them accept my email because I'm not that person. I have tried to change it, but they won't let me TLDR, don't use UHaul. Don't tell your worst enemy to use UHaul. And for God sakes, do NOT use the mobile app.

Kwang K. 
Rating:
4.0

Couldn't believe how easy it was and especially at a time was very stressful for me and they made my day so so much better. Thank you Uhaul and 3C Mart!

DEBRA S. 
Rating:
4.0

The van was not clean. There was dirt and debris in the back. The van smelled like smoke. There was old, dried out candy at the base of the passenger seat. There was trash left in the driver's side door console. I also requested and paid for moving blankets; none were included in the van.

Daniel L. 
Rating:
1.0

Was charged 120$ an I already paid 40 an filled the tank up there Schemers we're not recommend it will never go there again and demanding give my receipt so he can charge me whatever he wanted when I left

Tavyne C. 
Rating:
2.0

Well I called and trued online to rent 2 more days and U-Haul said another family was wanting to rent it but we nt by store 3 pm also 12 am truck still sitting there also they charged me for 4 days when had three days also gas was at 1/2 when started return at a half tank and they cha4ged me 2 extra gallon of fuel they are layers and cheeses never rent again I'd check out other rental company first

Kenneth R. 
Rating:
4.0

Customer did not leave a comment.

Antwanette B. 
Rating:
5.0

I did have to tie the right mirror , was rotating when I pick it up ! Other than that there was no problems with the truck or service ! Great experience 😎

MICHAEL P. 
Rating:
4.0

Not bad they have to clean when customers bring back thank you

TEK B. 
Rating:
5.0

I ordered a truck for tomorrow and i just wanted to make sure that i can pick it up tomorrow at 2:00

Ronald W. 
Rating:
3.0

The vehicle was not cleaned when I picked it up.

Frederick B. 
Rating:
3.0

The app was completely broken. I could neither check in with it, nor return it. I returned it manually, but the location took 2-3 hours to check it in after my return.

Calvin C. 
Rating:
2.0

Dave was nice and helpful but in the location in this convenience store, I had to be put off for the staff to deal with other store customers.

Murray M. 
Rating:
2.0

The unit was snowed in and it was hard to get it out of the snow

Jorge T. 
Rating:
5.0

Thanks C Buckeye Mart owner Dave and crew & staff Much appreciated the help i received me and my family. Fast friendly kind service. During a rough time in a season of over family life"s. Great to have U Haul pick such great service oriented people.

WILBUR R. 
Rating:
1.0

The keys to the 15' truck I rented was never given to me. I waited an hour for the uhaul people to come to the store, but they never came. After waiting this long I asked the man at the counter if I could take the smaller truck parked next to my 15' truck. He gave me the keys and I left. I had the truck completely full, plus all four of my friends brought SUV's to help out. We had to take 2 trips because of this incident. Unreliable service here.

Takaaki O. 
Rating:
1.0

The equipment was dirty, the checkout was weird and very sketchy. I was charged the next day for nothing and I'm currently having to dispute the charge with my bank. There was no receipt and overall it was just very shady

Sebastian L. 
Rating:
5.0

Great Store Owner Dave Made it Happen. Love This Place the Workers, customer service. Top Notch Wish Every Business was this Pleasant. A great experience not to many people like moving but this was about as good as it gets.Got the Van Made it easy and The Lady received furniture didn't have anything most Thankful. Thanks Wilbur j Rippey Jr Thanks U HAUL

WILBUR R. 
Rating:
4.0

Customer service was good. This store was pretty busy during my 10am pick up. The store clerk had to multitask which kind of slowed thing down. The truck was very clean and well maintained. I would rent from this location again.

Brittany T. 
Rating:
3.0

The Uhaul key was not in the lock box. caused delays and in store contact.

heidi S. 
Rating:
2.0

Small parking lot at a gas station. In a poor neighborhood. No one to offer much help. Afraid of damage to truck by vandals before it could be inspected and checked in the next day. Turned out okay

Russell B. 
Rating:
2.0

Better Customer Service needed!!!

Bernard A. 
Rating:
4.0

Getting and returning the van was fast and easy

David D. 
Rating:
5.0

Customer did not leave a comment.

Marirza M. 
Rating:
5.0

Customer did not leave a comment.

SHAMIKKA J. 
Rating:
3.0

Customer did not leave a comment.

ILLYSSA S. 
Rating:
5.0

Customer did not leave a comment.

KELLY P. 
Rating:
1.0

Needs to have an actual UHaul representative at the location or not have this location as a pick up option. I was forced to wait outside at this location for 30+ minutes to be “approved” for the uhaul after already having a vehicle registered. This put me in a VERY uncomfortable position as there were people at this location yelling inappropriate things to me while I waited. Very unsafe. Happy with the vehicle, not happy with the process of getting or returning it what so ever.

Courtney P. 
Rating:
1.0

My pick up time was for 11am. I got there at 1030 and the payment system was down. They didnt want to call a manager or uhaul. I didnt get a truck until 1pm and was told the $50 guarantee did not apply to my situation.

Aren H. 
Rating:
5.0

Customer did not leave a comment.

Shannon S. 
Rating:
5.0

Customer did not leave a comment.

Rachel W. 
Rating:
5.0

Great location and fair price on truck

Geneva M. 
Rating:
2.0

I'm highly unhappy with all the miscommunication and all the pending charges that U-Haul likes to keep on your accounts. I'm a businessman myself and U-Haul has cost me and my business around $5,000 and potentially my wife so I really hope that they resolve this and try to put the cherry on top before I contact my lawyer because I will contact my lawyer over loss of wages, and I will contact them over unnecessary stress and loss of fiance.

Jesse M. 
Rating:
4.0

Clean the cup holders/dashboard.

Brooke W. 
Rating:
1.0

the van was disgusting and it took too long to get the keys. it was freezing outside.

maxum S. 
Rating:
4.0

Didn't have a ramp on the truck or a Dollie.

Linda D. 
Rating:
1.0

Truck did not come with equipment I ordered. There were used broken down boxes in the cab. I was charged for a half tank refill when i dropped it off and tank was full. Overall a terrible experience.

Brendan C. 
Rating:
5.0

Customer did not leave a comment.

Linda R. 
Rating:
5.0

Dave at 3C Buckeye Mart is the best. I will happily rent from this location in the future!

AMANDA P. 
Rating:
5.0

Customer did not leave a comment.

Kyle C. 
Rating:
5.0

Customer did not leave a comment.

Steve H. 
Rating:
4.0

overall everything was great, the truck was very dirty in side. Both locations were friendly and helpful

Myra C. 
Rating:
3.0

Customer did not leave a comment.

Ashlea H. 
Rating:
3.0

Customer did not leave a comment.

Richard W. 
Rating:
1.0

The truck was covered with snow and the rep told me “the windshield wipers work” and the truck I had reserved was not even available so I had to pay an additional $40 for a truck I did not need

Kayla R. 
Rating:
5.0

Customer did not leave a comment.

Robin S. 
Rating:
5.0

Customer did not leave a comment.

Michelle M. 
Rating:
4.0

Customer did not leave a comment.

Fadilatu H. 
Rating:
4.0

The service was great and well. U-haul over changer for 50 mile from the 1st day of the renter agreement and the next day i did returned their trust and i did used only 36 miles so U-haul was to put the rest of the cash back on my card but they never did at all. U-haul old me money. They also charger me an extra 40 dollars or more for the never day i did returned back the trust back early the never day.

Josiah J. 
Rating:
5.0

Newer vehicles

Sonny C. 
Rating:
5.0

Great service.

Robert J. 
Rating:
2.0

Charged me for insurance I didn't ask for it to be on my bill and didn't give me any paper work

BONITA C. 
Rating:
5.0

Nice people. Very helpful.

Mark S. 
Rating:
1.0

I returned my van within the 24 hour rental period, and returns my keys to the clerk at the desk, which they ensured they would process immediately. They must have waited an hour, or put the wrong time on the final form as I was charged for an additional 24 hours, as well as the insurance. Do not trust them to complete the paperwork! Do it yourself if you want to ensure proper billing.

Mercedes P. 
Rating:
2.0

I was redirected to this location the day before my pickup. I waited for 30 minutes to get my Uhaul. And I wouldn't consider this location to be in the safest part of town.

Michael L. 
Rating:
4.0

Our original drop off spot was Super Food Mart, 3166 N. High Street, Columbus, OH 43202. When we dropped the truck off the store employee told us we couldn't drop it off there, as he already had 3 trucks and couldn't take anymore. So we had to call Uhaul and find another place to take it (Buckeye Mart is where we ended up, and they were great!). It was very inconvenient, as the entire process took about 45 extra minutes and we had ordered pizza from a place right next to the original drop off location. By the time we got it home to eat is was cold.

John D. 
Rating:
2.0

It was a pickup location, that was about it. The guy basically just verified that it was me (the renter) and handed over the keys. After renting online, I was expecting someone to explain the at least the basics of renting a truck (mileage, gas level, clearance, etc etc) but there was none of that!

Matthew L. 
Rating:
5.0

beautiful service and equipment thank you David

Bruce H. 
Rating:
2.0

I STILL DID NOT RECEIVE THE HAND CART BUT I WAS STILL CHARGED FOR IT. THIS LOCATION WAS SKETCHY AT BEST AND DOWNRIGHT DANGEROUS AT WORST.`

Robert B. 
Rating:
3.0

The "Manager" was not informative in how to use the hauler nor how to hook it up. He actually said it was ready to go when the front "foot" was still on the ground, and had no idea on how to attach it to my 2" ball saying I had the wrong size ball. Busy on his Cell phone. He was talking to a friend in his native language while taking care of me. Instead of hooking up the chains, he started to wrap them around the trailer reciever. Other than that, I have rented them before and knew he was not aware of how to install it. The transporter was very good, tracks well and easy to load and un load.

John H. 
Rating:
4.0

Customer did not leave a comment.

Robert Q. 
Rating:
1.0

When I dropped off Uhaul, he would not give me a receipt. I dropped the Uhaul Aug 22, 2017 4:00 pm I dropped off the same day that I picked it up in Indiana, but I noticed that the Columbus location indicated that I dropped the Uhaul off 1 day later. I should receive a Credit I pick up & dropped off the trailer the same day. This Columbus location is not honorable. I'm owed a credit.

James R. 
Rating:
1.0

Customer did not leave a comment.

Dwayne S. 
Rating:
2.0

I had reserves a dolly, this location did not have one. But instead of telling me, he removed it from the reservation. I had to drive several miles down Morse Rd in Columbus, Ohio, wait in line for several minutes, fill out additional paperwork before I could begin my move. I feel that U haul should compensate me for mileage as well as the 10.56 charge for the dolly. This was unacceptable.

Krystin M. 
Rating:
5.0

Customer did not leave a comment.

GLORIA C. 
Rating:
5.0

It is at a small corner store, the service was excellent, for both pick up and return. They made it easy.

Michael O. 
Rating:
3.0

Customer did not leave a comment.

Karthikeyan N. 
Rating:
3.0

Customer did not leave a comment.

MICHEAL N. 
No reviews have been submitted for this location.

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