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Scott O
Customer Reviews for 2nd Opinion Car Service LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent customer service... went above and beyond expectations.. Thank you!
Frank DVehicle was clean. We was happy with the service except for using the app to locate we was there it would not let us so we had to actually do it on the main website.
Niki H👍👍👍
Rudy Lthank you Andy...!! your the only Professional my Family AND i rent uhalus from in columbus.....thank you...!!
Tyson SAndy is a real Professional nice guy.
Tyson SSecond time using this location - always an easy and pleasant transaction!!
Douglas FGreat people to deal with thank you
Vern BAndy (the guy at the front desk to help) came to my car and banged on my window and waved me and my partner to come on . as two women we were immediately startled because a random guy who we didn’t even know worked there banged on our car window . we rolled the window down and he was like come inside and basically told us that he was ready to go home so he rushed our process even though we had selected the self serve option. he then refused my requests that i needed and selected to to try and hurry along our process and when we called him out on his rudeness he tried to gaslight me saying he was just trying to help . overall would not recommend this location to ANYONE. this is the second time i’ve booked a u-haul with this location and the same guy was extremely rude both occasions .
Iyana JCustomer service was great however the rental not so much!
Debra HTruck didn’t run well. Had issues starting up and exhaust smell built up while idling. No lights in loading bed either made moving at night hard.
KEVIN KGreat experience. Truck was perfect for my situation. Money well spent. Will use again for future needs.
ALLEN LThe man helping us process the paperwork and secure the truck was very nice and helpful. I’ve rented from many U-Hauls over the decades. His was the nicest by far!
Craig KThe owner of the business was very professional and I would rent a U-Haul again from them. Treated us well and was very kind upon the return of the truck we used for our move. Excellent service!
Jon AGreat customer service! Andy is exceptional!!!
Dave MI placed my order online with no safe move. We picked up the U-Haul and told them to keep everything exactly the same. They added safe move…. I tried calling the location 20 times with zero answer to my call. I am tired of companies thinking they can add extra fees and surprise you on your bill. Ridiculous.
Heath KThe man handling business was extremely rude. His office was filthy as well
Kayla CThis was a friendly, smooth experience and I highly recommend them!
Lori CPoor service
Tommie HThe parking lot was dark and just felt unsafe. Returning the truck at night and having to take pictures of the vehicle at night in a dark parking lot, just made feel uneasy.
Wendy CDifficult to contact attendant. Had wait and call before picking up the van. Attended was pleasant and helpful once contacted. The drivers side door on van I had needed adjusted, very difficult to fully close.
Shawn Pwe got a truck that was dirty when we got it. they parked it next to a broken pole that caused damage to the truck before we even got it. there were personal items from the last person inside the truck when we got it. the back wasn’t cleaned at all, there were fingernails everywhere. would not recommend this place to anyone. have photo proof of it all.
Johnnie LGreat customer service and very professional.
Aaron BTLDR: Use another location. I will not be returning to this place. I have used U-Haul services multiple times in the past without issue. This office is highly unkempt and the person at the counter made us feel more like an inconvenience than a customer. I had a truck scheduled several days before pickup at 10 AM. We arrived before 10 but did not receive the truck until around 10:30. Before he handed me the keys to the truck he kept telling me how SOMEONE squeezed me in and that it was imperative that I have the truck back before 2. He repeated this two more times to the point I had to remind him I used UHAULS online booking system that had the times available and them "squeezing" me in had nothing to do with me. I rarely leave reviews but man this place was something else. The multiple sighs from this guy, the lack of courtesy and professionalism. I get it, it's U-Haul, not the Ritz Carlton but just a friendly greeting seemed like it was asking a lot.
Adam RThe gentleman was very nice and it was a good experience.
Steve PAndy was great! Very convenient location
Lance HA time was not posted to return the truck. I returned the truck prior to the place opening but I did not submit the key because the online return process failed to let me do it. The owner called me when he opened upset about not having a key and wasn't parked where he wanted. I literally on my way in 5 minutes and no time of day was posted to return. Very bad communication and visual communication all around.
Earl CAdam F. that was helpful and was very nice. Great to work with. Thanks so much.
John PThe gentleman in the store was very nice. Explained everything and got me out the door in a few minutes. The truck was very nice. The ac worked great, the suspension was great not feel all the bumps and low noise. Only issue that i always have is that i can never upload pictures on website for drivers license and when returning truck it asked for picture. I click the button to add photo does nothing.
David DTruck was extreamly dirty when picked up but was charged for a cleaning due to foot prints on the mat when returned. I'm not even sure if being charged for cleanings is in the contract. If so, he sure didn't charged the last guy. (Lol) Also, was charged for gas when the tank was full i have a screen shot of the gas gage and on the return paperwork emailed it showes a 1/4 down from full. It was said the tank was far pass full when picked up but now just on full. There was a check engine light on the entire time and the door did not shut properly. The last time I returned to this location the guy was trying to charge me for three dollies when I rented 2, returned 2, my paperwork stated 2, but somehow on his end it said 3. This time there was a dolly in the back of the truck when I didnt rent it. I better double check there wasnt a charge for that. I highly recommend not picking up or dropping off at this location. If you do, watch out this guy is going to nickle and dime you for sure. Absolutely no integrity.
Harvey WThe check-in and check-out process was a bit frustrating and time consuming. Especially the verifying part upon pickup which I didn't understand why that was necessary and could have significantly delayed us if we didn't have someone immediately available.
Traci BNothing to improve. The gentleman working the 2nd Opinion Shop on Gender Rd made the rental process simple and easy to understand.
Briana PMr Ferrari was very pleasant and helpful
David CDropped off after business hours.
CRYSTAL RRude, complains about the customers, complains about having to move trucks, complained when I returned the truck later in the day than he expected. Moving is hard work, the last thing we need to hear about during moving day is how he has to move his trucks around.
Randy S