El cliente no dejó un comentario.GELVIS G.
Customer Reviews for 29 Palm Storage
(Distribuidor de U-Haul del vecindario)
Surprise, AZ 85387
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 9 a. m. - 5 p. m.
- Sáb. - dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Cup holders were my only issue. It kept falling out. I appreciate being accommodated by getting an extra day at the last minute. This is an example of good service.Ralph V.
Reserved over 2 months in advance at a location 1/2 mile from my house. When Uhaul called to set up pickup, we're told the closest one is in Surprise if we want it. 70 miles away!!!!! Thats really horrible service and I dont know how that can be allowed! The Uhaul design was completely peeled off side of trailer and one tire was bad! Guy said last people ran it low on air, but it would be ok! I was nervous running it on the highway for 3 days!!!! Just a crappy experience mostly due to the horrible pickup situation!!! Alsoâ€¦..only one man working at Surprise location and 4 people waiting! Took forever!!!Joe K.
Very fast professional service, was pulling into lot and an employee came to me greeted me and quickly helped me. Great service!!Brent H.
Return was very easy. The employee was very friendly and helpful. When he began taking off the uhaul from my truck he informed me the emergency chains had never been connected. I was shocked! I could have easily been in an accident as I traveled from Amarillo, TX to Surprise, AZ going through high and low altitudes. Had weather been an issue, my trip may not have been successful. PLEASE ASSURE EMPLOYEES HAVE PROPER TRAINING. The employee who attached the uhaul had plenty of time to double check his moves. Yes the employee and I checked the break lights and turn signals. I have no idea why the emergency equipment was not attached. Seems lilke a pretty big deal tDARLENE Kay F.
El cliente no dejó un comentario.Colin C. | Overall Experience
Very helpful and quick serviceScott K.
Super frustrating. Scheduled month in advance, get call late the night before there was none available at Belle location. Three phone #'s later found truck at remote location off of 159. No one was there, no instructions, NOTHING!!! Finally 30 mins later placed call, FINALLY, got ahold of someone who walk me thru the process (which should have been explained after relocation). Ridiculous !! Would NOT recommend !!!!ron O.
El cliente no dejó un comentario.Monty B.
El cliente no dejó un comentario.Roger K.
El cliente no dejó un comentario.TERRANCE B.
El cliente no dejó un comentario.Earl L.
Appreciate them accommodating us with late notice.Julie H. | Overall Experience
SPEED UP RENTAL PROCESSRichard S.
El cliente no dejó un comentario.paul J.
Dropped off trailer when no one was in attendance. Went back the next day to insure that it was checked in. I was unable to do it from my phone...THOMAS R.
Make it easier to check in and outSarah G.
The driver side windshield wiper broke while I was driving. Had to repair that myself. Then with the location I was driving to had freezing temperatures. The windshield fluid used in the vehicle froze and was unusable for the last part of the drive when I needed to use it to clean the windshield. I suggestion would be for U-Haul locations use the de-ice fluid during the winterDillon B.
Nobody told me that this was unmanned. Took over an hour to get the truck by calling the manager offsite. Very poor communication!Mark I.
Very nice facility with helpful management. Would certainly lease space again if the need arises.Steven D. | Overall Experience
El cliente no dejó un comentario.NIKKI A.
I had to purchase new windshield wipers because the ones on the U-Haul truck were terrible.Nathaniel R.
My first location at Deer Valley was closed. Consequently, I had to travel another 40 minutes . Then I was charged $11 for additional miles that I had to travel because Deer Valley was closed. Not happy with U-Haul.Selma G.
El cliente no dejó un comentario.John L.
Brand new U-Haul location - under construction - literally in the middle of the desert. Would have been a sketchy area if my husband wasn't with me. The man that helped us was great - just the location was odd, especially since there are many other U-Haul pick-up facilities in AZ near where we were staying.KIMELAINE W.
Have your office finish so the customer can go in The young man was vary nice and helpful.NATHAN Y.
El cliente no dejó un comentario.CRAIG P.
This was the worst rental experience I have ever had. I arrived to a dirt field with one truck covered in dirt. The building was under full construction and vacant. No one in site. I was able to retrieve the keys but no dolly or blankets. Called your customer service who tells me I have to go to another location to get supplies. This cost me another 90 minutes out of my day and extra miles. And then you charge me for additional miles. Your customer service was horrible and didn't believe that no one was there. Again you sent me to a dirt field construction site. Obviously no one cared enough to update your website that the location was closed. Your CS keep telling me that they would be open at 9. I looked into the windows and the place was under construction. There was a toilet and sink laying on the ground. Never once heard an apology. And then told me I needed to call reservations to find a store that had the supplies I ordered. UNBELIEVABLE!!!!!Jonathan L.
Servicios adicionales en esta ubicación
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