Excellent customer service, clean truck, great pricing!
heather f
Customer Reviews for 24/7 Truck & Auto Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Charged me extra without asking.
Kayla DEasy and simple pick up and drop off. Only needed it for a very short time, but it got what we needed (moving furniture too big for our vehicles) done.
Bonnie GThey are great and the communication is fabulous. Will use and recommend.
Regina JWas a pleasant and enjoyable experience
Kelly BHeather is awesome! Great Customer Service! She really knows what it means to do great business! Very pleasant and well informed. Great communication skills. Give her a raise before someone else is looking for an excellent hire!!
John L2nd time renting and it went just as smooth as the first ! Easy pick up and delivery, no problem with the vehicle at all. Staff is knowledgeable and helpful. I'll be back again next month for another move.
pamela dNot open, just dropped trailer on the side of the road outside fence
Dustin EJust keep doing what you are doing.
John RHard to find. Perhaps have a great big sign that says: U Haul this way. I drove by three times not finding “Blimp Blvd. My fault, sure, but then… Heather was great to deal with and I had no trouble driving the Van. Yay, job completed, despite my cancellations several times because of the floods and subsequent road closures.. Heather was great!
petra sWow the Girl at the office Was Great Smart and Hooked up that trailer perfectly in perfect order Checking out the lights making sure they worked Then when returning she help direct us in backing up trailer and unhook the unit Giving us a big thanks for using UHAUL We give her a 15 Star we are elderly and felt that she was like a granddaughter helping her Grand maw and paw Thanks Tillamook UHAUL " Bob
Robert eThey were nice
Jeannie FEasy location to find, friendly and helpful staff, couldn't have asked for a better service.
chris mVery nice service and helpful in attaching to vehicle. Thanks, will use again.
Michael PDisappointed in Person.in charge. Lack of communicating especially upsetting. Denial of knowledge of billing statement just printed.. Needed help w/KEYLESS truck operation like pulling teeth. Loved your truck!
peggy sI was charged $204 for two days when I was told the van was $20 a day + $26 insurance a day + fees. The gas gauge was accurate and the return was completed before the return time given. I sent this in when it asks for payment and gives an option to hold payment until concerns are addressed but I was charged and never contacted.
ABIGAIL PStaff person was very friendly and efficient. Drop off was quick and easy!
Kevin BIt was a great experience, easy and no inconvenience.
JEFF WVery courteous and helpful!
Kevin BNo problems. Had the car trailer available. Courteous service.
TIMOTHY RWe were charged for three gallons of gas at $6.25 a gallon local price is $4.69 a gallon. The truck was returned with the fuel level the same as when we picked it up.
Delie BTrailer worked perfect behind our motorhome for our short trip. Will definitely use it again in the future.
Alex cNeeded a updated charge for outside of the estimate. A final charge for the credit card would be nice.
Harold Bmake sure you explain how the rental equipment works also don’t expect the customers do get the vehicle out of a tight spot you can hardly open the doors to get in. Customer service is very poor.
dianne mGreat customer service, no room for improvement.
Jeffrey LHeather was easy to work with. I can call her directly and ask questions and arrange the rental. Everything was ready when I got there. Return was straight forward.
John BGentleman who got us the trailer was great and had the trailer ready as quick as possible. Will always come back for whatever trailer or truck I need in the future.
Ervin TThe staff here are professional, helpful, and communicative. I rent from this location frequently and always have a great experience.
Casey SI have insurance that covers in full any damage to there trailers, they charged me for there insurance, Heather says she asked me if I wanted it, the only things she asked about was blankets and a hand truck for which we said no. Why would I say yes and approve insurance to be charged to me when I have insurance to cover 100%? She REFUSES TO REFUND. Renters beware.
Chris RI had to return to the shop a second time to get a refund for not using a box because I didn't have a receipt in hand the first time. If there was any way to make that easier, that would be great. Otherwise, super smooth process.
Jessica EVery Professional and Courteous !
THOMAS SEverything went amazing. Especially from the kind and attentive girl that helped us. Only thing that wasn't amazing was how dirty the inside of the truck was. Whomever used it last must have transported alot of plants because there was dirt everywhere.
Elizabeth W1. The estimate of costs was unreliable. - When we booked, the website said the estimate for 200 miles was $138. - After I booked, the estimate said $138 for 100 miles, and $188 for 200 miles. I hadn't changed anything. - When I picked up the van, the contract estimated $150 for 200 miles. That turned out to be accurate. I found the constant shifts in estimate disquieting. 2. The fee included a $10 CDW that I did not request, a $1 environmental fee, and a $1 license fee of some kind. These were disclosed on the contract, but I only spotted (and accepted the environmental fee). It's probably because: 3. The online checkout process is horrendous - the site asks over and over whether I want products, services, insurance, package materials, etc. It's confusing and irritating. All I wanted was a van. 4. While the cab was spotless, the interior of the van wasn't too clean - there was dirt and bits of broken glass under the rubber mat. It was an almost new van, so the previous customer must have transported literal dirt in it. This wasn't a huge problem for us, but we were moving some mattresses, so I know it wasn't us, though I did spend some time cleaning up much of the dirt just to avoid hassle. Almost all these issues are about U-Haul's website, which desperately needs a restructuring.
Benjamin ACustomer service was excellent
THOMAS M"u-haul lady" was awesome. She is a rock star.The place is located at a 24/7 mechanics shop so yes it was noisy, yes the lot has some mud but its graveled. Nice variety of moving trucks trailers etc. I will be coming back here for ALL my rental needs.
Kathryn RCounter person adequate owner rude and uncivil Even though U-Haul had charged me for moving supplies, he tried to charge my card again for the same items. If this weren’t the only truck rental in 50 miles, I would never come here. My spouse doesn’t feel safe here and will not enter the facility
Steven WStaff was efficient except I would appreciate a break down on rental charges. Only recommend because there isn’t any other Uhaul locally in our area.
gloria lThe tow dolly was missing a chain, and was extremely muddy, but the assistance offered was exceptional.
Matthew GPeople were very rude. Tried putting us in a truck that had a broken front headlight.
Esdras SParking lot was very muddy. Their inventory of equipment was good.
DAVID KThank you
mark pThe girl that works at this location is amazing !!
Ida TGreat customer service. Hooked up the trailer for me , explained the hook up and disconnect process very well. Checked the lights made sure everything was safe. Very happy.
James DCan't think of a thing, everything went smooth and staff was very helpful and friendly.
Palema DHave a uhaul rental agent available for when a customer is picking up a rental. The gentleman that helped us was very kind although he was a mechanic and the rental agent who was to assist us didn’t show up for work that day and there was no one else there who knew how to provide the service needed for the rental. Thankfully the mechanic was able to call the general manager, who was out of state, and they talked the mechanic through the process. Thank you to the mechanic and the general manager!
Carolyn WGlad there was a UHaul rental agency in Tillamook. Customer service was good, but not the best location or office area located in a mechanic type business.
Vicki SA little hard to find, but everyone was friendly and very helpful.
Mary SThey didn’t have the equipment I needed and rented and still charged me for it. I’m pissed. This was a horrific experience!
Lance KHeather was an excellent representative of quality service. She was friendly, knowledgeable and patient. She really knew uHaul trailers!
Lisa PVery courteous. Very busy.
Sheryll CThe uhaul website is useless, reserved a 26 ft truck and then was called the day before and told it was a one way truck at a different location, uhaul policy. Fortunately the lady that worked there, was great and was able to convince them to rent it.
Herbert BOffice lady was super nice 👌
Alex cHeather was great
Brenda HEasy in and out. Staff was professional and accommodating. Truck I rented had seen better days but it worked perfectly for the job at hand.
lisa gWhen I returned the truck, I asked for the help of an employee who was in the shop, and he was quite rude and unhelpful. He said the shop was closed, to leave the truck and it would be taken care of on Monday. However, the gate and the shop door were unlocked. Was unable to do the electronic check in because there was no cell service in that area.
Marcelo CQuick, easy, drop and go!!
Kate T