Customer Reviews for 24497 Sprague LLC
(U-Haul Neighborhood Dealer)

82 reviews

24497 Sprague Rd   Columbia Station, OH 44028

(440) 235-1306

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 8 am - 5 pm
  • Sun: 9 am - 4 pm

Services at this Location:

Contact Us

(440) 235-1306

24497 Sprague Rd
Columbia Station, OH 44028

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 8 am - 5 pm
  • Sun: 9 am - 4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Christina K. 
Rating:
5.0

Customer did not leave a comment.

George N. 
Rating:
4.0

Customer did not leave a comment.

Christina C. 
Rating:
5.0

Customer did not leave a comment.

Gary N. 
Rating:
5.0

Customer did not leave a comment.

KEVIN E. 
Rating:
5.0

Customer did not leave a comment.

JANICE B. 
Rating:
5.0

Equipment was immaculate, ran great, and the lady at the facility couldn't have been better, polite, courteous, & knowledgeable.

Thomas S. 
Rating:
5.0

Great Customer Service at this location. Michelle and Jason were fantastic!

Ellecita T. 
Rating:
5.0

Customer did not leave a comment.

Kim S. 
Rating:
5.0

I would like to let you know that dealing with Michelle at this location was a very pleasurable experience. The vehicle was very clean and her customer service was excellent.

Anthony V. 
Rating:
3.0

Well the people there were great except I did not get a full tank if gas like I have at other places. I had to spend 80.00 to fill it up. Which I did not think was right. I do not think I would use it again because of that.

Chuck P. 
Rating:
5.0

The moving pads were dirty and wet. Not exactly usable for furniture.

PATRICIA D. 
Rating:
5.0

I had to rent a 15' truck because a 10' truck was not available. The person at the Marathon was extremely friendly and knowledgeable - she was helpful and that made a difference.

Nancy R. 
Rating:
5.0

Customer did not leave a comment.

Laura M. 
Rating:
5.0

Everyone was so nice, friendly, and helpful. The experience was wonderful. There is absolutely nothing that could have been done to improve. It was terrific. Thank you to all the employees at Sprague Marathon.

dennis S. 
Rating:
5.0

Very nice staff!

JOSHUA O. 
Rating:
5.0

Customer did not leave a comment.

Jeffery T. 
Rating:
3.0

I will not use the app going forward. I don't appreciate the facial recognition piece of it and would like my photo removed. Tech sounds cool but puts customers at risk if your network is ever breached. What was really frustrating was the app not allowing me to finish the check out and add a photo of the odometer. I tried 5 times to add the pic and would not work. Photo feature worked fine taking my mug shot and ID pics during check-in. I am not sure why checkout would not work and sounds like an app issue. I still had to go in to the office to check out. Luckily, the lady at the desk was nice and pleasant to work with or this rating would be lower.

Lonnie C. 
Rating:
3.0

Customer did not leave a comment.

Richard D. 
Rating:
4.0

On the phone we were told there wasn't a Dropbox to leave keys so we changed our schedule only to find out when we got there that there was a Dropbox and we could have kept our original schedule.

DARRYL R. 
Rating:
5.0

Customer did not leave a comment.

Dan S. 
Rating:
3.0

Customer did not leave a comment.

Ken F. 
Rating:
5.0

Customer Service was Great!

John K. 
Rating:
5.0

Customer did not leave a comment.

DANIEL H. 
Rating:
3.0

Mobile app has issues when taking photos to upload the images. Takes several tries.

Rodney H. 
Rating:
5.0

Customer did not leave a comment.

Joseph C. 
Rating:
5.0

Customer did not leave a comment.

THOMAS R. 
Rating:
5.0

Customer did not leave a comment.

Todd S. 
Rating:
5.0

I drove 20ish miles and placed 26.00 on fuel. Apparently the previous customer didn't fill it or truck only gets 1 mile a gallon lol

RICHARD D. 
Rating:
1.0

Person rude bill not right. And a lot of other items to many to write.

GREGORY S. 
Rating:
4.0

There was confusion about the availability of a trailer in the inventory system that delayed our plan. Vicki at Cleveland office was a great help sorting out the next morning and getting us back on plan. Thank you Vicki!

Patrick K. 
Rating:
5.0

Excellent experience! Everything was perfect, staff was very kind and helpful. Highly recommended.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

KENNETH B. 
Rating:
1.0

It took over 1 hour to complete the rental and return process, without other customers waiting. During pickup we had to change trucks because the odometer reading did not match the contract. The female employee handling these processes, behaved erratically, incessantly complaining, screaming that her office cordless fone was being "hacked", and one point threatened violence if "another man speaks sideways to me". I strongly recommend U-Haul pull their distributorship from this location.

MICHAEL G. 
Rating:
4.0

I paid for two dollys and they weren't in the truck.

Jessica C. 
Rating:
5.0

Customer did not leave a comment.

Cynthia R. 
Rating:
5.0

Everyone was super friendly and helpful. They were also very efficient. The equipment was in excellent condition, as well!

ALISON G. 
Rating:
5.0

Customer did not leave a comment.

Daniel W. 
Rating:
5.0

Customer did not leave a comment.

ZENON Z. 
Rating:
5.0

Trucks ran great. Customer service was great!! Best Uhaul location within 20 miles!!!

Jason F. 
Rating:
5.0

The original place we were supposed to drop off was closed and not accepting u hauls of any kind anymore. So I used Google maps and actually called about 4 different places in the area. The lady that helped me at this station was so nice and helpful! She even called me back to tell me of a drop off station that was closer to my location since I wasn't familiar with the area at all! I would definitely recommend this drop off station. Thanks so much for making it as easy as possible for me!!

JEREMY N. 
Rating:
4.0

Customer did not leave a comment.

Kenneth B. 
Rating:
5.0

Friendly reps, quick check in/check out. Thanks

Gus C. 
Rating:
2.0

Forgot my dolly. Mentioned would give me a discount and never reflected it. The trucks transmission was in bad shape. The pictures didn't reflect the truck even in the picture. Looked like a separate truck. Had a huge hole in top of truck straight to cargo. Overall were frantic and overall bad experience. Would not recommend. Would give 1 star but they were only one available so have to get them the benefit.

Jason R. 
Rating:
5.0

Customer did not leave a comment.

William G. 
Rating:
5.0

Customer did not leave a comment.

CLIFFORD B. 
Rating:
3.0

The truck was fine - however I had also reserved an appliance dolly. The dolly was not there and the location said they did not know because they could not see the reservation. Luckily they called and found ONE nearby which I had to fetch. This delayed the move by an hour.

Stephen P. 
Rating:
5.0

Customer did not leave a comment.

Jack N. 
Rating:
5.0

Customer did not leave a comment.

Eric P. 
Rating:
4.0

Beware of refueling rules I was not aware until returning and the gas station was closed by then.

John R. 
Rating:
5.0

I AM IN NEED OF THE USE OF ANOTHER U HAUL VECHICLE IN THE NEXT 2-3 WEEKS AND I AM SCHEDULING WITH 24497 SPRAGUE RD COLUMBIA STATION 44028 FOR THIS NEXT MOVE

MARK PHILLIP S. 
Rating:
5.0

Review the items rented... I rented one (1) dolly, but was charged for two... A lot of people were returning trucks and the person was overwhelmed.... Saw the error after I returned home too tired from moving to go back..

JEFFREY R. 
Rating:
5.0

Customer did not leave a comment.

AMER K. 
Rating:
4.0

The clerk working was outstanding. She (can't recall her name) was efficient and friendly while working with a very busy location.

Timothy S. 
Rating:
2.0

The GPS location does not take you to Sprague LLC. The GPS was about a half of a mile off.

RACHEL S. 
Rating:
5.0

The representative we talked to was knowledgeable, kind and took her time explaining everything. Would absolutely recommend this location.

Adam D. 
Rating:
3.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Lori D. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

Kenith D. 
Rating:
5.0

Customer did not leave a comment.

Jennifer C. 
Rating:
5.0

Customer did not leave a comment.

Stephen K. 
Rating:
5.0

Customer did not leave a comment.

Mitchell G. 
Rating:
3.0

Customer did not leave a comment.

JOSEPH W. 
Rating:
4.0

Customer did not leave a comment.

Jason K. 
Rating:
5.0

Customer did not leave a comment.

Melissa R. 
Rating:
3.0

i was charged for a dolly and pads that i never used nor did the clerk even ask me she just charged me , the pads where already out of bag when i got the uhaul and the dolly was never used . i was over charged and felt that was wrong, no i will not use this uhaul place again

pam R. 
Rating:
5.0

Staff was very helpful and kind. Really great to work with.

Kristin M. 
Rating:
4.0

They did not have a furniture dolly that I had reserved in advance on line

GEOFFREY B. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN S. 
Rating:
3.0

They are a small place so may not have all the packaging supplies you may need for your move

Sam M. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
1.0

My sister paid cash for her rental and they still charged my credit card that held the van. Not only is it not back on my card my other bills that were supposed to be paid are now late. Will never use this location again.

SHERRY G. 
Rating:
5.0

Customer did not leave a comment.

Nebal A. 
Rating:
5.0

Customer did not leave a comment.

TC C. 
Rating:
5.0

Very nice

David N. 
Rating:
5.0

I was surprised by your cost. I've not rented for a few years. At that time you had unlimited mileage. This rental (for 4 hours) was more than double what I previously paid. I appreciate your business needs, but. . . I need to say that I will be pricing your competition before I rent again. Thanks for listening.

Mark S. 
Rating:
5.0

Physical street address on the map is incorrect.

Tom M. 
Rating:
4.0

Customer did not leave a comment.

DAVID EDWARD K. 
Rating:
5.0

It was easy

David M. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY P. 
Rating:
2.0

The reservation I made weeks prior which I had a confirmation to, was given away and had to drive farther out to get my truck. They said it wasn't in there system even though I had a confirmation number.

ANTHONY O. 
No reviews have been submitted for this location.

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