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janus B.
Customer Reviews for 24 Hr Auto Diesel Repair
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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Trucks are very clean. Just need more
Joe F.They were supposed to be there at 9:00 AM and they showed up about 15 minutes late. They did not explain to me over the phone that I needed to supply my own hitch so I had to buy one because mine was sitting at my house 35 miles away. Poor service.
Philip B.The Truck size I reserved was not available. My only choice was to take a 15 ft truck instead of the 20 ft that I reserved and needed. I had to make an additional 16 hour round trip and rent an additional trailer in order to make my move to Montrose, CO.
Albert P.Joe Flynn was great to work with. We appreciate local business and the friendly service.
Bobbette W.Nada
Matthew F.I'm not very happy cause I got a uhaul on line last night and did the pick up the uhaul and the place where I would drop it off and it was $245 I call this morning To go get the U-Haul at 11o'clock this morning and they said they don't have a U-Haul there so theyGave me the 1877 number and I called them and they said they don't have a U-Haul the nearest U-Haul is an hour away from me and they don't even open until 3:00 PM that's kind of ridiculous that you have an online website where you can get a U-Haul but then when you go to get it there's not one there so now I have to change everything that I'm doing with my moving plans because of this mess up
Matt F.Once we clearly understood how to get the truck without anyone there it was great. Good thing I'm tech savvy.
Sherry R.Joe and toby were super! Very helpful!!😊â¤
Jill L.Amazing people , and amazing service. Thank you
Angel H.Have someone actually working during business hours. There was an open sigh in the window and a hand written note that said ring bell if doors locked. The doors were locked, no one answers the bell and when we called he said no one was working and just drop dolly by telephone pole. This was Saturday, the 17th at 10 AM. However it looks like I didn't drop it off until 3 PM on the 18th.
DANA LYNN B.When I arrived for drop off, the sign on the door indicated to ring the bell if locked, which I did, twice,,, I cou clearly hear people talking inside the office 🙄, and I'm a little hard of hearing too ! lol. So the left the key in drop box and left. Later, I received email receipt indicating an additional charge .The previous day I had communicated with a representative who offered to refund a portion of my costs because of a series of U haul based problems. I was very happy about that , I actually never asked for that courtesy, as seniors, my wife and I were making a life changing move in the first place, so even with no mistakes it was a difficult trip. Anyway, I responded back to email charges and the representative apologize and removed the charges, faith has been restored thank you! Will be better when my money appears back in my bank, but I realize it takes a few days. Thanks again 🙠overall ,U haul is still my choice.
Thomas R.Very easy and accommodating
Patrick G.I would recommend that you change this location to another business. The person Was uncooperative and very unpleasant. He did not want to be bothered.
dale R.Representative was very helpful and courteous!
Vincent D.Very Poor Customer Service. Turned in key to person at Front Desk an hour and a half before time due back and truck was not checked in till a day later! Credit Card charged for this also!! Complete Idiots!!! Where is my refund for this Brandon Ash? Still haven't heard back from you, or your Supervisor...
Todd E.Joe and his staff were beyond helpful. They were truly the highlight of a bad situation. My only complaint was that the truck was dirty. At very least, clean the windshield....
Rob S.YOU gave me 5 different reservation times before I actually picked up the trailer , NO ONE was at the U-Haul office , your rep on line chat said there would be NO CHARGE for A 2 day use , I'm still getting CHARGED , NOT HAPPY
Samuel H.Make sure all lights work
Norbert L.I dont recommend dealing with the owner at 24hr Auto diesel repair and towing very unprofessional and very rude to Customers I had nothing but problems picking up the uhaul I will never give him my Business again.
Melissa C.Show a little interest in helping the customer to reduce waiting time
Robert C.Nothing, The manager was great and has been going above and beyond trying to help get the hold on my credit card released since it's been almost 3 weeks and everything has been returned and paid for.
Amanda J.Brights didnt work which was awwwwesome trying to miss the Elk. Also a nice surprise when I went to switch them on and it went completely black! Also the gas cap and neck was messed up that I had to hold the pump handle at like 1mm to pump gas. It took 20 mins to fill up every time. It made my already shitty trip even worse. So, thank uhaul!
Michael R.It was a perfect experience
Carla H.Fillmore Uhaul was the ONLY positive experience I had with Uhaul. Fillmore Uhaul did EVERYTHING they could possibly do to correct corporate Uhaul's callous disregard for their customers. If you are unable to do business with Fillmore Uhaul, then rent from Penske. You have been warned.
LISA P.Treat customers as if they actually ARE important to you. For example, when our 26' truck (with 170,000 miles on it) broke down halfway thru our 1,700 mile cross-country move, you should have listened to what we the customer needed rather than TELL US what our options were. Finally, change your phone greeting which says "In order to keep our promises to you..." because YOU DO NOT KEEP YOUR PROMISES. For example, you "promised" me a truck with 40k miles on it for such a long distance move, but you gave me one with 160k miles on it. When I made you aware of your mistake, you DID NOT exchange the high mileage truck with the low mileage truck. You simply said, "sorry." I could write pages of "promises" you did not keep with me the customer. I will NEVER employ Uhaul again.
Lisa P.Susan was a great help
roger M.Great service
Matt D.Worker is not very professional in his dress, but was very helpful.
connie G.The owner was so amazing he allowed me to drop it off and waited for me on a weekend . I had looked for a place to drop off all were closed and he arranged to meet me there to drop it off absolutely the best
shannon S.They Could have been more accessible.
ARLENE S.You can't beat small town service!!! Great people!!!
ROSS J.No place,to park the uhaul, and had to wait quite awhile for anyone to come and answer the front desk.
Kerrie G.This was the worst experience I have ever had! The man never showed up..after waiting and calling uhaul to complain a number of times..uhaul contacted the person, he never called me back after 1 hour he sent his 73 year old mother that was a diabetic and swearing at us all upset..She said if I don't shut up I was not going to get the trailer. She stated her son told her I was suppose to be there by 4 pm ..I told her that was not true and she said so you are calling my son an liar! Worst experience ever! The trailer that was suppose to be there was not! So it took her another hour to fix everything. when all was done she said " Sorry I was such a bitch"! You really need to take the uhaul business away from this man! And he told us he is not open on Saturdays although it states on line that he is! So that is why we had to pick it up today..This man is giving uhaul a very very very bad name! I would never ever recommend this location to anyone!!!
Darlene T.Be ready for the customer. We had to wait twenty minutes for him to show up after we arrived at the U-Haul provider. He didn't check the gas gauge with me to confirm the level. He was actually very nice and cordial. He had a towing business in the middle of a small town and it didn't feel like customer needs over his.
PETER C.Did not like the idea of no one being there!! Location is not great and the service is by phone, not good.
cheryl L.Meeeeh It was small town Utah Guy at desk was distracted and just wanted to talk on his cell phone I just dropped it off and left See that vision in your head? It's exactly like that ! Lol
JASON S.Good people and well content.
john W.Not too much. Everyone is friendly and helpful.
JAMES D.Joe was so helpful in getting us set up with the equipment
DUSTIN S.I dropped it off in Fillmore behind the Post office and it isn't a normal drop off point so don't consider this evaluation to seriously.
doug W.I am vary happy to have a local U-haul dealer near by.
JOHN H.we reserved a furniture dolly online and it was confirmed. when we went to pick up the trailer the rep for you company had removed all of them from the location with no understandable reason for us or the dealer. that shouldn't have happened.
robert G.I dropped off the tow dolly and called Mr Flynn. He said okay and I didn't have to sign anything.
William G.