Customer Reviews for 24 7 Rental & Storage
(U-Haul Neighborhood Dealer)

612 reviews

505 12th St SE   Watford City, ND 58854

(701) 842-4323

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat-Sun: 9 am–1 pm

Services at this Location:

Contact Us

(701) 842-4323

505 12th St SE
Watford City, ND 58854

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat-Sun: 9 am–1 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

ludwig hollander 
Rating:
2.0

The owner is one of the rudest men I've ever met. Everything else is good.

Tyler Larkin 
Rating:
5.0

Customer did not leave a comment.

Amy Wright 
Rating:
3.0

Customer did not leave a comment.

Russell Altizer 
Rating:
1.0

The man, I think maybe Richard was his name, was very antisocial and not interested in the customer or his questions. He was only interested in getting me out of the office and wouldn’t offer to help hook the AT up until I asked him politely because I just had cataract surgery on both eyes. He was a real jerk is more like it. Thank you.

Earl Tuttle 
Rating:
5.0

Have more one way vehicles

Dean Miller 
Rating:
4.0

Customer did not leave a comment.

Scott Lee 
Rating:
5.0

This location is highly recommended.

Sarah Wojhan 
Rating:
3.0

Customer did not leave a comment.

jaden quale 
Rating:
5.0

Customer did not leave a comment.

Sinafoni Mikaele 
Rating:
5.0

Customer did not leave a comment.

Gayle Schaeffer 
Rating:
5.0

Na

Richard Cressman 
Rating:
3.0

Showed up. Dropped it off. Only said a few sentences.

Tyler Shockley 
Rating:
5.0

Customer did not leave a comment.

Hanh Nguyen 
Rating:
5.0

Customer did not leave a comment.

Gerald Fonville 
Rating:
5.0

Customer did not leave a comment.

BRIAN HEISEY 
Rating:
4.0

Customer did not leave a comment.

layne homme 
Rating:
1.0

To expensive

sherrie mccarthy 
Rating:
1.0

Have working lights on the trailers you rent out Richard Bean. Gladly rip people off but can’t get your rentals street legal?

ethan hill 
Rating:
5.0

Customer did not leave a comment.

Nile Hanlon 
Rating:
5.0

Customer did not leave a comment.

Kraig Blahoski 
Rating:
3.0

We should have never had to use this location. We reserved a truck at the Williston ND location several weeks in advance. We went to confirm the reservation 2 weeks prior to pickup and were told it would be ready and to come back 2 days before pickup to confirm. When we went out 2 weeks prior there were 2 trucks and auto transports sitting on the lot at Williston they were still there when we went back 2 days before pickup but we were told then we would have to go to Watford City to pickup the truck and trailer. When we got there we were charged 500.00 more than what we were quoted at Williston. It made no sense to me why I couldn't have had the truck and transport that was at Williston. To me the manager at Williston was not willing to get their equipment ready for us there because of the cold weather or he was just plain lazy. I would like a refund of the extra cost we incurred and the inconvenience of having to drive a hour both ways to get a truck that should have been ready at Williston.

Van Rickley 
Rating:
5.0

Customer did not leave a comment.

Paul Craddick 
Rating:
2.0

Customer did not leave a comment.

luis avila 
Rating:
5.0

Customer did not leave a comment.

Patsy Aldrete 
Rating:
5.0

Customer did not leave a comment.

Travis Longoria 
Rating:
3.0

N/a

Thomas Kaps 
Rating:
3.0

get cruise control on your trucks

Michael Harris 
Rating:
5.0

It's the only place in town. Where else would I recommend?

Tyler Larkin 
Rating:
5.0

Thanks

Ronaldo Cobrado 
Rating:
5.0

Customer did not leave a comment.

douglas alvarado 
Rating:
4.0

Customer did not leave a comment.

Stephan SMITH 
Rating:
5.0

Customer did not leave a comment.

carlos gonzalez 
Rating:
5.0

Customer did not leave a comment.

Beau Mocha 
Rating:
2.0

Didn’t appreciate all the Trump support shown all over the office.

Curtis Huus 
Rating:
5.0

Customer did not leave a comment.

Henry Hatch 
Rating:
3.0

Customer did not leave a comment.

chris williams 
Rating:
4.0

Customer did not leave a comment.

Craig Libranda 
Rating:
5.0

Customer did not leave a comment.

Jack Elkins 
Rating:
5.0

Customer did not leave a comment.

danny adams 
Rating:
5.0

Great job!

George Land  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kraig Blahoski 
Rating:
5.0

The guy there is real nice.

DAVID GRAY 
Rating:
5.0

Employ people, not the internet shit where there is no signal.

Richard Arnegard 
Rating:
3.0

He was not friendly n didn’t help me N my daughter unhooked the trailer at all Just stood there with a mad look on his face it

Madeline Deal 
Rating:
5.0

Customer did not leave a comment.

Anna Rivera 
Rating:
3.0

Truck cab was dirty, not cleaned out. Cargo area wasn't swept out! Person in the office was very helpful and pleasant to deal with, though!

Don Miller 
Rating:
3.0

Clean the sticky drips out of the cup holders. Also, make sure your customer gets the right truck. I was given one with 70,000 more miles on the odometer than was stated on my contract. It took over an hour to get that corrected (I ended up with the more “seasoned” vehicle). The delay was not my dealer’s fault; the wrong truck was.

Ardith Favorite 
Rating:
5.0

I had a great experience!

Alexia acevedo 
Rating:
5.0

Great customer service! Will be back if needed to that location.

Jami Phipps 
Rating:
5.0

Customer did not leave a comment.

Douglas Cannon 
Rating:
3.0

More communication. Kind of awkward in office while he was trying to figure out technical difficulties.

tiffany shaw 
Rating:
5.0

The gentleman helping me was very knowledgeable and efficient!

MONICA REVESS 
Rating:
5.0

Customer did not leave a comment.

Ted Schuster 
Rating:
5.0

No issues.

Dwayne Keener 
Rating:
1.0

Tried to charge me 197 for fuel fill up and going over mileage. Thank god I took a picture in the lot of the pick up location. I returned it more than 100 miles allowed and over where the fuel needed to be. They are dishonest.

Jacob Johnson 
Rating:
5.0

Customer did not leave a comment.

JOSHUA SERRANO 
Rating:
5.0

Customer did not leave a comment.

Clemente velasco 
Rating:
4.0

Customer did not leave a comment.

Joeseph Lapierre 
Rating:
3.0

Nothing wrong with this location; my problem is having to drive 170 miles round trip to pick up the truck. Then; U Haul has the audacity to indicate I received "free" extra mileage. Really? I dont remember being reimbursed for the extra $ 100 in fuel I shelled out or the 3 hours of my time when I intended to be packing up. The bean counters are going to destroy your company....awful way of engendering loyalty. So....for customer service I give you a big fat 0.

Lallaine Hauser 
Rating:
1.0

I had to go pick up a uhaul from a city other than where i had it reserved in and had to pay $125 in gas to get it back to where i needed it

Ryan Robinson 
Rating:
4.0

Customer did not leave a comment.

Karen Jenkins 
Rating:
5.0

All excellent

Jim Robinson 
Rating:
3.0

Make sure it's clean.

Abraham soto 
Rating:
5.0

Excellent service

DORIE ESCHENBACHER 
Rating:
5.0

Customer did not leave a comment.

Benjamin Hoffman 
Rating:
5.0

Customer did not leave a comment.

Anna Coyle 
Rating:
5.0

Customer did not leave a comment.

Robert Ness 
Rating:
5.0

Very quick and professional! Knew what he was doing!

Joel Harper 
Rating:
1.0

I just want to say after driving an hour to get the trailer. All was good until I saw the tire wobbling, so I pulled over and called uhaul. They said they were sending a truck out to pick it up, with our stuff still in it. My family and I sat on a very busy freeway for 6 hours!! Trying to have your wife and kids go to the bathroom on a busy freeway was ridiculous! Then it was towed to my dads house and we had to use 2 trucks to unload the trailer from in front of his house and take it to the storage unit. Honestly I thought we rented the trailer for that. Then they changed me for some kind of damage of a $184.30!! For something that they haven’t taken care of.

Kenneth Snyder 
Rating:
5.0

The gentleman that checked me in was friendly and efficient. Great service 👏

Kelly LOVEJOY 
Rating:
1.0

This is genuinely the rudest person I’ve ever ran into I will never have to use this location again I would rather drive 60 miles out of my way just not to deal with this asshole

James Hespe 
Rating:
4.0

I am never recommending UHaul again for any moves or using Uhaul again period. The customer service at both Watford City, ND and Cheyenne were excellent, but the mismanagement of where trucks actually were was unacceptable. I had attempted to reserve a 20’ 1 way truck online, more than a month before my move. Before my pickup date, I called the Uhaul location I was going to get it at and they said that traffic control would call me for details. I never got that call, but got a text from Uhaul saying it was going to be in Minot at a different location. When the pickup day came, I called that Uhaul location (that was from the text) and they informed me that they didn’t have a truck. They checked with traffic control and apparently I was “upgraded” to a 26’ truck but would have to pick it up in Dickinson ND (3.5hrs from Minot). That was simply unacceptable because I needed to load all my stuff that day and there was not going to be enough time to drive 7hrs round trip for everything. I frantically checked for other Uhaul trucks online and luckily found the 20’ one in Watford City (2hrs) away which was much more doable. I went and got that truck, but was charged extra mileage from Watford City to Minot even though I was forced to do so from their poor traffic management. The next day I got a call from traffic management asking when I was going to drop off the truck in Cheyenne. They were really wanting me to turn it in early even though I had paid use of the truck through Saturday. It took everything in my being to be cordial and not tell them to off after getting jerked around the day before. The truck drove fine, was well equipped and the physical people at the Uhaul locations were nice, but I am using Penske from this point forward.

Taylor Carlson 
Rating:
3.0

Customer did not leave a comment.

GREGG ALLAN DENITTO 
Rating:
5.0

Pricing just seemed high. Which is why I moved out.

tyson pittman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEROME CHAVIS 
Rating:
5.0

Customer did not leave a comment.

JEREMY DOUGLAS 
Rating:
5.0

Customer did not leave a comment.

Craig Thorp 
Rating:
5.0

Customer did not leave a comment.

FABIO ZICHITTELLA 
Rating:
4.0

Customer did not leave a comment.

Mathew Lee 
Rating:
4.0

Customer did not leave a comment.

Fredy Schmiele 
Rating:
1.0

Customer did not leave a comment.

Kelsie Martindale 
Rating:
5.0

Owner took time to clean snow off the vehicle. With the pick-up temp at -17 degrees, starting the vehicle to warm it so heat was on was appreciated.

Jefferson Livermon 
Rating:
4.0

Customer did not leave a comment.

PAUL AAMODT 
Rating:
4.0

Customer did not leave a comment.

Byron Knox 
Rating:
5.0

I had no issues with this facility. I was there over 3 years. Thank you.

ROSEALIE JONES  |  Overall Experience 
Rating:
5.0

Location was great however I am little disappointed in the overall logistics of U-haul. Ordered pickup in Stanley, ND but had to drive 90 miles one way to Watford for pickup. Said I was dropping in Spearfish but had to drop off in Sturgis. So overall I traveled over 200 miles extra with my rental.

Kyle Hanson 
Rating:
5.0

Customer did not leave a comment.

FELIX GUERRERO 
Rating:
5.0

Customer did not leave a comment.

ALARIC ROERICK 
Rating:
4.0

Would not help me load my tow dolly I had to do it my self

Alfred Taylor 
Rating:
5.0

Customer did not leave a comment.

julio deleon 
Rating:
1.0

Was told to make a paper airplane with the gift certificate I attempted to use. He refused to even look at it and demanded I give him my credit card. Was very standoffish, also gave me the wrong truck at first. Was a terrible experience. I would never recommend it.

Dustin Keister 
Rating:
5.0

Customer did not leave a comment.

DUANE TRETTER 
Rating:
5.0

Customer did not leave a comment.

Douglas Alvarado 
Rating:
5.0

Don’t charge an extra day when the trailer return is just a few hours late ( after notifying uhaul) due to signing a lease and getting stuff unloaded.

Dan Langsdorf 
Rating:
5.0

Customer did not leave a comment.

JAMIE buckingham 
Rating:
5.0

Customer did not leave a comment.

christian jones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DUANE TRETTER 
Rating:
5.0

Customer did not leave a comment.

John Sunden 
Rating:
4.0

The location was good; however, we had to drive 2.5 hours from where we had reserved the vehicle and originally scheduled the vehicle to be picked up. This was incredibly inconvenient while trying to get everything else ready to move seeing as it took almost 6 hours during a work day to accomplish what should have been a 30 minute task. Additionally, while miles were not counted against us, we had to pay for the fuel to move the vehicle into the right area.

Eric Ruth 
Rating:
1.0

This whole trip was a disaster but none of it was the gentleman‘s fault in Watford city. Uhaul either needs to get more trucks or coordinate their stuff better I was told that I didn’t even have a truck at all a day and a half before. I had it scheduled to pick up and I made my reservation three weeks in a Advance.

Brian Lamb 
Rating:
1.0

The man that was working was rude and had political crap all over the walls. He was short with my husband and I.

Arther Thompson 
Rating:
4.0

Customer did not leave a comment.

Shane Tosse 
Rating:
5.0

It was disappointing that we reserved a 15' truck to pick up in Williston where we live a month in advance of needing the truck, but were not told until the day before we were supposed to get the truck that (1) we had to drive to Watford City, a city about 40 miles away to pick up a truck and (2) we did not get the size truck we reserved. After driving to Watford City to get the truck and back to Williston, we then drove to u-haul locations in Williston and found plenty of trucks just sitting in the parking lot. In addition, the windows of the truck we picked up in Watford City were filthy. Very friendly service person in Watford City.

Paul Prout 
Rating:
4.0

I was able to look at a few of the units and decide which one I wanted. They were very pleasant and easy to work with and I felt it is a reasonable price. I also have one with a two door access.

Richard Rust  |  Reservation 
Rating:
5.0

Didn't end up using reservation. But website quick and very easy to figure when making reservation and they even double checked with me the day after my missed reservation, to make sure all was well.

Breana Cantrell  |  Reservation 
Rating:
5.0

Something ended up coming up and didn't end up needing to use the unit. But it was fast and very easy when making the reservation. And they made sure to check with me the day after to make sure right.

Breana Cantrell  |  Reservation 
No reviews have been submitted for this location.

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