Customer did not leave a comment.
ludwig hollander- North Dakota ND
- Watford City
- 58854
Customer Reviews for 24 7 Rental & Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
Contact Us
505 12th St SEWatford City, ND 58854
Services at this Location:
Office Hours
- Mon-Fri: 9 am–5 pm
- Sat-Sun: 9 am–1 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
- Overall Rating:
- Rating:
- 2.0
The owner is one of the rudest men I've ever met. Everything else is good.
Tyler Larkin- Rating:
- 5.0
Customer did not leave a comment.
Amy Wright- Rating:
- 3.0
Customer did not leave a comment.
Russell Altizer- Rating:
- 1.0
The man, I think maybe Richard was his name, was very antisocial and not interested in the customer or his questions. He was only interested in getting me out of the office and wouldn’t offer to help hook the AT up until I asked him politely because I just had cataract surgery on both eyes. He was a real jerk is more like it. Thank you.
Earl Tuttle- Rating:
- 5.0
Have more one way vehicles
Dean Miller- Rating:
- 4.0
Customer did not leave a comment.
Scott Lee- Rating:
- 5.0
This location is highly recommended.
Sarah Wojhan- Rating:
- 3.0
Customer did not leave a comment.
jaden quale- Rating:
- 5.0
Customer did not leave a comment.
Sinafoni Mikaele- Rating:
- 5.0
Customer did not leave a comment.
Gayle Schaeffer- Rating:
- 5.0
Na
Richard Cressman- Rating:
- 3.0
Showed up. Dropped it off. Only said a few sentences.
Tyler Shockley- Rating:
- 5.0
Customer did not leave a comment.
Hanh Nguyen- Rating:
- 5.0
Customer did not leave a comment.
Gerald Fonville- Rating:
- 5.0
Customer did not leave a comment.
BRIAN HEISEY- Rating:
- 4.0
Customer did not leave a comment.
layne homme- Rating:
- 1.0
To expensive
sherrie mccarthy- Rating:
- 1.0
Have working lights on the trailers you rent out Richard Bean. Gladly rip people off but can’t get your rentals street legal?
ethan hill- Rating:
- 5.0
Customer did not leave a comment.
Nile Hanlon- Rating:
- 5.0
Customer did not leave a comment.
Kraig Blahoski- Rating:
- 3.0
We should have never had to use this location. We reserved a truck at the Williston ND location several weeks in advance. We went to confirm the reservation 2 weeks prior to pickup and were told it would be ready and to come back 2 days before pickup to confirm. When we went out 2 weeks prior there were 2 trucks and auto transports sitting on the lot at Williston they were still there when we went back 2 days before pickup but we were told then we would have to go to Watford City to pickup the truck and trailer. When we got there we were charged 500.00 more than what we were quoted at Williston. It made no sense to me why I couldn't have had the truck and transport that was at Williston. To me the manager at Williston was not willing to get their equipment ready for us there because of the cold weather or he was just plain lazy. I would like a refund of the extra cost we incurred and the inconvenience of having to drive a hour both ways to get a truck that should have been ready at Williston.
Van Rickley- Rating:
- 5.0
Customer did not leave a comment.
Paul Craddick- Rating:
- 2.0
Customer did not leave a comment.
luis avila- Rating:
- 5.0
Customer did not leave a comment.
Patsy Aldrete- Rating:
- 5.0
Customer did not leave a comment.
Travis Longoria- Rating:
- 3.0
N/a
Thomas Kaps- Rating:
- 3.0
get cruise control on your trucks
Michael Harris- Rating:
- 5.0
It's the only place in town. Where else would I recommend?
Tyler Larkin- Rating:
- 5.0
Thanks
Ronaldo Cobrado- Rating:
- 5.0
Customer did not leave a comment.
douglas alvarado- Rating:
- 4.0
Customer did not leave a comment.
Stephan SMITH- Rating:
- 5.0
Customer did not leave a comment.
carlos gonzalez- Rating:
- 5.0
Customer did not leave a comment.
Beau Mocha- Rating:
- 2.0
Didn’t appreciate all the Trump support shown all over the office.
Curtis Huus- Rating:
- 5.0
Customer did not leave a comment.
Henry Hatch- Rating:
- 3.0
Customer did not leave a comment.
chris williams- Rating:
- 4.0
Customer did not leave a comment.
Craig Libranda- Rating:
- 5.0
Customer did not leave a comment.
Jack Elkins- Rating:
- 5.0
Customer did not leave a comment.
danny adams- Rating:
- 5.0
Great job!
George Land | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Kraig Blahoski- Rating:
- 5.0
The guy there is real nice.
DAVID GRAY- Rating:
- 5.0
Employ people, not the internet shit where there is no signal.
Richard Arnegard- Rating:
- 3.0
He was not friendly n didn’t help me N my daughter unhooked the trailer at all Just stood there with a mad look on his face it
Madeline Deal- Rating:
- 5.0
Customer did not leave a comment.
Anna Rivera- Rating:
- 3.0
Truck cab was dirty, not cleaned out. Cargo area wasn't swept out! Person in the office was very helpful and pleasant to deal with, though!
Don Miller- Rating:
- 3.0
Clean the sticky drips out of the cup holders. Also, make sure your customer gets the right truck. I was given one with 70,000 more miles on the odometer than was stated on my contract. It took over an hour to get that corrected (I ended up with the more “seasoned” vehicle). The delay was not my dealer’s fault; the wrong truck was.
Ardith Favorite- Rating:
- 5.0
I had a great experience!
Alexia acevedo- Rating:
- 5.0
Great customer service! Will be back if needed to that location.
Jami Phipps- Rating:
- 5.0
Customer did not leave a comment.
Douglas Cannon- Rating:
- 3.0
More communication. Kind of awkward in office while he was trying to figure out technical difficulties.
tiffany shaw- Rating:
- 5.0
The gentleman helping me was very knowledgeable and efficient!
MONICA REVESS- Rating:
- 5.0
Customer did not leave a comment.
Ted Schuster- Rating:
- 5.0
No issues.
Dwayne Keener- Rating:
- 1.0
Tried to charge me 197 for fuel fill up and going over mileage. Thank god I took a picture in the lot of the pick up location. I returned it more than 100 miles allowed and over where the fuel needed to be. They are dishonest.
Jacob Johnson- Rating:
- 5.0
Customer did not leave a comment.
JOSHUA SERRANO- Rating:
- 5.0
Customer did not leave a comment.
Clemente velasco- Rating:
- 4.0
Customer did not leave a comment.
Joeseph Lapierre- Rating:
- 3.0
Nothing wrong with this location; my problem is having to drive 170 miles round trip to pick up the truck. Then; U Haul has the audacity to indicate I received "free" extra mileage. Really? I dont remember being reimbursed for the extra $ 100 in fuel I shelled out or the 3 hours of my time when I intended to be packing up. The bean counters are going to destroy your company....awful way of engendering loyalty. So....for customer service I give you a big fat 0.
Lallaine Hauser- Rating:
- 1.0
I had to go pick up a uhaul from a city other than where i had it reserved in and had to pay $125 in gas to get it back to where i needed it
Ryan Robinson- Rating:
- 4.0
Customer did not leave a comment.
Karen Jenkins- Rating:
- 5.0
All excellent
Jim Robinson- Rating:
- 3.0
Make sure it's clean.
Abraham soto- Rating:
- 5.0
Excellent service
DORIE ESCHENBACHER- Rating:
- 5.0
Customer did not leave a comment.
Benjamin Hoffman- Rating:
- 5.0
Customer did not leave a comment.
Anna Coyle- Rating:
- 5.0
Customer did not leave a comment.
Robert Ness- Rating:
- 5.0
Very quick and professional! Knew what he was doing!
Joel Harper- Rating:
- 1.0
I just want to say after driving an hour to get the trailer. All was good until I saw the tire wobbling, so I pulled over and called uhaul. They said they were sending a truck out to pick it up, with our stuff still in it. My family and I sat on a very busy freeway for 6 hours!! Trying to have your wife and kids go to the bathroom on a busy freeway was ridiculous! Then it was towed to my dads house and we had to use 2 trucks to unload the trailer from in front of his house and take it to the storage unit. Honestly I thought we rented the trailer for that. Then they changed me for some kind of damage of a $184.30!! For something that they haven’t taken care of.
Kenneth Snyder- Rating:
- 5.0
The gentleman that checked me in was friendly and efficient. Great service 👏
Kelly LOVEJOY- Rating:
- 1.0
This is genuinely the rudest person I’ve ever ran into I will never have to use this location again I would rather drive 60 miles out of my way just not to deal with this asshole
James Hespe- Rating:
- 4.0
I am never recommending UHaul again for any moves or using Uhaul again period. The customer service at both Watford City, ND and Cheyenne were excellent, but the mismanagement of where trucks actually were was unacceptable. I had attempted to reserve a 20’ 1 way truck online, more than a month before my move. Before my pickup date, I called the Uhaul location I was going to get it at and they said that traffic control would call me for details. I never got that call, but got a text from Uhaul saying it was going to be in Minot at a different location. When the pickup day came, I called that Uhaul location (that was from the text) and they informed me that they didn’t have a truck. They checked with traffic control and apparently I was “upgraded” to a 26’ truck but would have to pick it up in Dickinson ND (3.5hrs from Minot). That was simply unacceptable because I needed to load all my stuff that day and there was not going to be enough time to drive 7hrs round trip for everything. I frantically checked for other Uhaul trucks online and luckily found the 20’ one in Watford City (2hrs) away which was much more doable. I went and got that truck, but was charged extra mileage from Watford City to Minot even though I was forced to do so from their poor traffic management. The next day I got a call from traffic management asking when I was going to drop off the truck in Cheyenne. They were really wanting me to turn it in early even though I had paid use of the truck through Saturday. It took everything in my being to be cordial and not tell them to off after getting jerked around the day before. The truck drove fine, was well equipped and the physical people at the Uhaul locations were nice, but I am using Penske from this point forward.
Taylor Carlson- Rating:
- 3.0
Customer did not leave a comment.
GREGG ALLAN DENITTO- Rating:
- 5.0
Pricing just seemed high. Which is why I moved out.
tyson pittman | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
JEROME CHAVIS- Rating:
- 5.0
Customer did not leave a comment.
JEREMY DOUGLAS- Rating:
- 5.0
Customer did not leave a comment.
Craig Thorp- Rating:
- 5.0
Customer did not leave a comment.
FABIO ZICHITTELLA- Rating:
- 4.0
Customer did not leave a comment.
Mathew Lee- Rating:
- 4.0
Customer did not leave a comment.
Fredy Schmiele- Rating:
- 1.0
Customer did not leave a comment.
Kelsie Martindale- Rating:
- 5.0
Owner took time to clean snow off the vehicle. With the pick-up temp at -17 degrees, starting the vehicle to warm it so heat was on was appreciated.
Jefferson Livermon- Rating:
- 4.0
Customer did not leave a comment.
PAUL AAMODT- Rating:
- 4.0
Customer did not leave a comment.
Byron Knox- Rating:
- 5.0
I had no issues with this facility. I was there over 3 years. Thank you.
ROSEALIE JONES | Overall Experience- Rating:
- 5.0
Location was great however I am little disappointed in the overall logistics of U-haul. Ordered pickup in Stanley, ND but had to drive 90 miles one way to Watford for pickup. Said I was dropping in Spearfish but had to drop off in Sturgis. So overall I traveled over 200 miles extra with my rental.
Kyle Hanson- Rating:
- 5.0
Customer did not leave a comment.
FELIX GUERRERO- Rating:
- 5.0
Customer did not leave a comment.
ALARIC ROERICK- Rating:
- 4.0
Would not help me load my tow dolly I had to do it my self
Alfred Taylor- Rating:
- 5.0
Customer did not leave a comment.
julio deleon- Rating:
- 1.0
Was told to make a paper airplane with the gift certificate I attempted to use. He refused to even look at it and demanded I give him my credit card. Was very standoffish, also gave me the wrong truck at first. Was a terrible experience. I would never recommend it.
Dustin Keister- Rating:
- 5.0
Customer did not leave a comment.
DUANE TRETTER- Rating:
- 5.0
Customer did not leave a comment.
Douglas Alvarado- Rating:
- 5.0
Don’t charge an extra day when the trailer return is just a few hours late ( after notifying uhaul) due to signing a lease and getting stuff unloaded.
Dan Langsdorf- Rating:
- 5.0
Customer did not leave a comment.
JAMIE buckingham- Rating:
- 5.0
Customer did not leave a comment.
christian jones | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
DUANE TRETTER- Rating:
- 5.0
Customer did not leave a comment.
John Sunden- Rating:
- 4.0
The location was good; however, we had to drive 2.5 hours from where we had reserved the vehicle and originally scheduled the vehicle to be picked up. This was incredibly inconvenient while trying to get everything else ready to move seeing as it took almost 6 hours during a work day to accomplish what should have been a 30 minute task. Additionally, while miles were not counted against us, we had to pay for the fuel to move the vehicle into the right area.
Eric Ruth- Rating:
- 1.0
This whole trip was a disaster but none of it was the gentleman‘s fault in Watford city. Uhaul either needs to get more trucks or coordinate their stuff better I was told that I didn’t even have a truck at all a day and a half before. I had it scheduled to pick up and I made my reservation three weeks in a Advance.
Brian Lamb- Rating:
- 1.0
The man that was working was rude and had political crap all over the walls. He was short with my husband and I.
Arther Thompson- Rating:
- 4.0
Customer did not leave a comment.
Shane Tosse- Rating:
- 5.0
It was disappointing that we reserved a 15' truck to pick up in Williston where we live a month in advance of needing the truck, but were not told until the day before we were supposed to get the truck that (1) we had to drive to Watford City, a city about 40 miles away to pick up a truck and (2) we did not get the size truck we reserved. After driving to Watford City to get the truck and back to Williston, we then drove to u-haul locations in Williston and found plenty of trucks just sitting in the parking lot. In addition, the windows of the truck we picked up in Watford City were filthy. Very friendly service person in Watford City.
Paul Prout- Rating:
- 4.0
I was able to look at a few of the units and decide which one I wanted. They were very pleasant and easy to work with and I felt it is a reasonable price. I also have one with a two door access.
Richard Rust | Reservation- Rating:
- 5.0
Didn't end up using reservation. But website quick and very easy to figure when making reservation and they even double checked with me the day after my missed reservation, to make sure all was well.
Breana Cantrell | Reservation- Rating:
- 5.0
Something ended up coming up and didn't end up needing to use the unit. But it was fast and very easy when making the reservation. And they made sure to check with me the day after to make sure right.
Breana Cantrell | ReservationAdditional Services at this Location
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