Customer Reviews for 21st Century Storage
(U-Haul Neighborhood Dealer)

Rating:

5.0

The gentlemen was very helpful and excellent

Rating:

5.0

Smooth, eas, quick pick up and drop off!

Rating:

3.0

There was a ton of snow on top, the tank was low and the vehicle shut down twice with the oil light on. Thankfully I got it started again and could reach the drop off point

Rating:

1.0

This was by far the WORST uhaul renting experience i've ever had and I expect a full refund! For fruture reference, make sure you don't rent trucks that are in need of engine repairs! Don't ignore your equipment's check engine lights!

Rating:

5.0

Don't give far away addresses to return truck and then charge Thank u

Rating:

5.0

Definitely was a breeze getting a rental, everything was explained thoroughly the guy at the front (I don’t remember his name) was great !

Rating:

1.0

I had reserved a cargo van and when I got to the location they didn't have any vans available. The office then changed my pickup location to the nearest one with a van available without warning me. I brought this up with the office and they changed it to the original pickup location but charging me the truck fees and prices even though I was told I could take the truck at the van price because there were no vans available. I was left with no choice because the nearest van was way too far and I did not have that kind of time. I had to accept the truck this causing so many issues during my move. I originally reserved the cargo van because of it's smaller size so it'd be easier to drive down small roads and also easier to find parking. This has been the most inconvenient experience because of so many little mistakes made by uhaul. Was charged extra. Not warned about the locations low inventory. Unclear instructions on the dropbox for the keys. Poor communication all around.

Rating:

2.0

Barry already called regard all the complaints about this rental.

Rating:

5.0

The staff was very friendly and the truck served it's purpose well. Thank you.

Rating:

3.0

Make the pricing clearer. Seeing the advertised price as $19.99 plus mileage and to end up paying almost $80 is shocking.

Rating:

5.0

Everyone was super friendly and helpful at this location.

Rating:

5.0

Good customer service deserves 10 * especially the gentleman who was working there during my visit. Thanks

Rating:

5.0

The vehicle ran great got me where I needed to be great customer service.

Rating:

5.0

Best U-Haul experience I’ve ever had. I’ve went to several locations in Philadelphia, but this location has the best customer experience. I’ve spoken with Jim and Donna and they were superb. They were transparent and were friendly. I would 100% would recommend this place!

Rating:

5.0

Just keep up the great Work that you’re doing, I received excellent care, whenever needed a U-Haul again , I will return to this location.

Rating:

5.0

The best customer service I have had with a company in ages!

Rating:

5.0

I’m very satisfied with the service, thanks for your concern

Rating:

5.0

The manager named Bill or Jim he was immaculate and superb person I will continue to use U-Haul from this location

Rating:

5.0

Excellent customer service, clean facility and very friendly professional staff. Would recommend this location to everyone.

Rating:

1.0

I did not pick this drop off location and it’s in one of the most dangerous neighborhoods in Philly, I did not know that till we were in it….thanks for putting us in a very uncomfortable situation!

Rating:

5.0

More available parking

Rating:

5.0

Reserved online 1 hr before. Arrived at facility, parked my car on lot and received keys to my rental!!! Totally easy and smooth sailing.

Rating:

5.0

Everyone at 21 century storage are friendly highly recommended

Rating:

5.0

Customer Service person was very professional and the van was clean . Very happy with the service, Thank you, Angel

Rating:

5.0

1st time rental at this location and was very impressed by the outstanding customer service I received. Will definitely recommend this location!

Rating:

5.0

People at that location was very professional and helpful. I will recommend them 100%

Rating:

3.0

By more friendly by not speaking in Spanish when customers is there

Rating:

4.0

The car didn’t have any gas.

Rating:

3.0

I did an after hours drop off. The next day I got a call asking where their truck was.

Rating:

1.0

Very bad customer service. And over charges

Rating:

1.0

All of the warning ⚠️ lights for all the safety devices were displayed consistently! I drove to my destination and when I got back in the van they came on and wouldn't go out. I didn't know if they were working or not! I safely returned it back ASAP. Upon my return I was told no other vans were available. 37.00 was still charged to my American express card 😒 I feel that I should have been given a full refund. I just checked my card 4 days later and it's still there! I was forced to find another rental which delayed my move and resulted me paying my help more money. This rental ended up costing me more time and money. If this is how customers are treated I don't want no part of it and I will be sure to pass it on to my family ,friends and co-workers.

Rating:

4.0

This was my 3rd location the 1st one was not well lit And scary the 2nd location Was well lit but in a very scary section of Philadelphia The app would not work Is to return vehicle is vehicle the drop off Box where should have been If only the anchor bolts were in the wall by the entrance the Box was nowhere to be found could not return at that location felt very unsafe Was told I could drop it off at B street location location in Philadelphia app app would not work at that location had to call customer support support for the 10th time and luckily I was able with the representative to verify the drop off location And was told I would have to pay an additional $20 for that location to process the return of the vehicle Because the app would not work at that location either it took over 3 and a 1/2 hours to return turn the moving truck II am very unhappyet I'm very unhappy I was stressed out scared and the person who went with me was the same I would appreciate a phone call from a customer support representative and how and have this matter looked into I took pictures of the missing Dropbox Sincerely Edward reidy 908-672-1346

Rating:

5.0

Excellent customer service and very friendly!

Rating:

5.0

My reservation was at 9am on 06/21/21. The location opened late due to scheduled staff not reporting to work. After waiting over a half hour for someone to arrive I was angry and annoyed, however, the manager of this location (who came in on his day off) greeted me so warmly and was such a pleasure as he worked quickly and efficiently to get me setup with my truck rental it completely turned my mood around. Based on this experience I know that I will definitely rent from this location again. Thank you!

Rating:

5.0

The person who helped us was such a big help and very kind. The whole process was smooth and easy.

Rating:

5.0

Excellent customer service. Clean environment.

Rating:

1.0

the person behind the desk was having a bad day and took it out on me. Nothing I could say was acceptable, not even when I said that I had no intention of being rude, and my apologies. Misunderstanding went completely awry. Truly. I am a well mannered, considerate, and tolerant person, but her behaviour took the cake. Will take my business elsewhere.

Rating:

5.0

I just want to say that the gentlemen who served me was absolutely wonderful! Great service. Great attitude. If I owned any kind of business dealing with the public, I would make him my first hire.

Rating:

5.0

Manager very friendly helpful

Rating:

5.0

A+

Rating:

4.0

Easy, no wait. No issues.

Rating:

5.0

Good service and good staff

Rating:

3.0

Took a long time to get acknowledged and to get truck due to fact staff was talking with another other customer on personal level..

Rating:

1.0

They opened up 20 mins late and were very unprofessional ! I would never use that location again !

Rating:

5.0

Excellence customer service

Rating:

2.0

Lack of professionalism and customer service during this difficult times. I tried to call several times because I received an email from your recovery department indicating that I didn't returned the truck. I returned the truck the same day before the store closed. It seems like someone on your end didn't enter in timely manner the info in the system nor replied to my phone messages.It was a very stressful situation where I waste valuable time and endanger my health when I went the next day to the store to address this issue and avoid any extra charges due to someone else mistake. I was more at peace after I talked to a staff member but the distress would it be avoid by returning my phone call or sending an email. Uhaul is responsible for ensuring that customers are satisfied at all times and expected to provide the highest standards of customer service but more importantly to provide safety measures to protect public health during this pandemic.

Rating:

5.0

The manager was amazing. She was professional and super nice and extremely helpful. Definitely will go there in future!! Originally had to drop truck off at Front and Huntington Park ave but the people at that location were rude and completes Aholes. I recommend B st location to everyone in that area and don’t go to Huntington park location. Sad U-Haul has people like that working for them!

Rating:

3.0

I reserved a 5 by 10” truck in the beginning of April. I never received a phone call that the prior location 101 W Huntington Park Ave, did not have it. On the day of moving I called to make sure it was still okay to come and they told me to contact customer service as they had given their last one away earlier that day. When I did the customer service women sent me back to that location saying they did have one. I was again sent away and told to contact customer service and was sent to 21st century storage where they had a 6 by 12” and was told I had to pay full price for this trailer. I am extremely dissatisfied with the customer service and the entire process. I will not be using U-Haul again.

Rating:

2.0

Doesn’t remind you when your bill is due just waits till it’s overdue so you can pay the extra fee

Rating:

5.0

The staff are friendly, and helpful, would highly recommend !!

Rating:

1.0

There was no parking when I can to return the truck

Rating:

1.0

The Van I reserved was not available and the cashier explained that the van got stolen yesterday which sounded like a lie than she offered a bigger truck instead. While being in the shop waiting for the truck to be ready I saw the van that I ordered rolling out of the parking lot. it's all on video. The next thing that happened was that they registered the gas meter to be half full when it was only 3/8. I took a picture of it with the mileage and uploaded it to the Uhaul up. When I was back I returned the truck with 3/8 fuel tank full and was charged for gas because they said that it should have been half full. This was my worst experience ever in Uhaul.

Rating:

5.0

Nothing the girls that work there are amazing and funny. God bless y’all..