Customer did not leave a comment.
Beverly H
Customer Reviews for 2 Mile House
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very slow! Hard to find office. Run down.
DAVID PVery smooth process!
Joseph BTruck leaked heavily in the rain soaking a lot of our things. A warning would have been nice.
Stuart RReally dirty customer reception area. Truck was OK.
VERNON JSmooth service. Teresa was extremely helpful.
Jeremy CVery convenient!
Amanda NThere is no wifi, lte, or 4g coverage from uhaul. As a result, the return app was very cumbersome and buggy. While completing the pictures portion of the return process the uhaul app glitched to such a degree that my entire return and reservation disappeared from the app. The only reason I'm able to fill this survey out is that I received an email but I still don't see the reservation in the uhaul app (25822072). Please help.
Kip TThe customer service was great but the vehicle was kind of scary to drive. The suspension and steering felt loose and the vehicle pulls to the left when you push the brakes.
Ashley Mthey were very friendly. this is definitely where i will go in the future!
fred jDO NOT rent from this location! I received a faulty U-haul truck from here. The back of the truck leaked rainwater from the upper two corners closest to the cab. During pick up, I pointed out a small area of dampness on the floor in one of the corners. The staff member shrugged and acted like it wasn't a big deal. In the moment I was reassured, but I should've known better. As I loaded my items into the truck the next day, it was raining heavily. This is Western Washington in the winter, after all. I noticed a steady drip of rainwater into the truck. My items were getting wet and a puddle was forming on the floor. I called U-haul and a technician came out to assess. He determined that it was beyond repair. He said it looked like someone had previously attempted a sub-par repair. There were holes and cracks in multiple places on the roof. I spent the next few hours trying to get a replacement truck because someone in U-haul's roadside assistance office gave me incorrect information. This added so much time and frustration, that I had to cancel my moving plans that day and reschedule for the following weekend. I hope that in the future, rental staff thoroughly inspect their trucks before renting them out. I also hope that roadside assistance staff learn to relay the correct information to people dealing with a damaged truck.
Johannah KThe 26’ truck from Washington state exceeded all expectations, it was a beast but performed well!
james dThis was my first time in a u-haul experience on my own. Everything didn't look too bad at the lot, just was a bit confused where the office was at first, until i walked up towards a bar's front door to see that the office was in the back of the building. The equipment i was assigned to looked to be in ordinary condition. Everything went well.
SEAN GOther than it being at the obscure back door of a bar, it was serviceable. Washington state has the strangest places for U-haul rental. A couple of months ago we rented U-haul truck at a Mom and Pop general store WAY out in the woods and another at an antique store… wild!
Larry NEasy rental ,friendly
stanley mCheckin was abysmal. The app did not recognize I was there. The code at the office to help locate me did not work. The keys were different than the reservation said. The check engine light was on. Shall I go on?
Derek JSign in the lot pointing toward the office.
JAMES GClearer direction for office location on site. Being back and around the bar took a minute to find.
David JNA
kathy hIt would of been great to have another van to use. It sure had alot of room for our move. The vehicle it self was great. I was very satisfied with your service. You were very friendly. Thank-You
Deborah SGet the attendant a new computer and some air conditioning 😊. Customer service and equipment condition were excellent. Great price and quick checkout. Would highly recommend this location, and will use it myself for any future moving needs.
Terry BThe lady, Teresa, was swamped and appeared to be overbooked. She still took good care of me, and did a great job getting me out the door sooner than it could’ve taken I appreciated her.
Artell KGood selection of vehicles, available van I wanted. Dollies available. Personable and attentive check-in and check-out. 5th time using for local transport needs. No need to look elsewhere.
Frank GWindshield was very dirty.
norman aOnce again Teresa was a big help. She knows her business and is very customer oriented.
LISA LDifficult to find the key box. Wasted a lot of time.
chris sI was charged for 112 miles when I went 12.
ellen bCustomer service agent was freindly, knowledgeable, experienced and would definitely recommend this location.
Brian MTeresa went above and beyond and helped me get started even though it was supposed to be self checkout. She clearly cares about her business and exhibits exceptional customer service.
Lisa LFirst class experience, the staff (I forgot her name) was professional and friendly, got me in and out very quickly.
Dana DTheresa is the best!
CHARLES HKudos to the woman that provided service to me on Saturday. She was busy but maintained her cool. If I had lots of money, I would buy her a new office. Great service overall, perfect location!
seini uWe waited at least 30 minutes while she checked the truck back in, finally we asked if we needed to be there and she said no. It would have been nice to know that from the start. Also, there was no place to sit while we waited.
Jamie ROur customer service rep was wonderful
Kati LThe gal was very friendly and professional. Her office could be improved for her 😁 It took me a minute to find the office but all turned out well.
Kathleen WConvenient for those of us living on the SW side
randy wTheresa was great to work with.
Mark HNo one was there to help me. It was located in the back of a Tavern. Nothing professional about the place at all.
Amy SIt took me 45 minutes to pick up my truck. It was advertised as quick and easy to do a 24/7 pick up. The instructions to start the reservation were 3 steps. They do not inform me that if I arrived a certain amount of time "late" that the button to start my reservation would disappear. I had to call, get rerouted, have them change something on the backend, then they had to authenticate me even though I thought I had filled everything out in advance. I could not find the key box, there were no signs. It was a frustrating and confusing experience. I would have picked up the truck in 10 minutes if there was a person there.
Jaclyn GSome heat in the office while doing the paperwork would do wonders for us older folks...other than that, the experience was very pleasant.
cindy lVery friendly and accomomodating!
Marilyn ETeresa was great, but the location leaves a lot to be desired
coralee lEngine light was on. May need servicing.
eloise rTeresa was Friendly Professiinal & didnt try to gauge us on pricing..Efficient & verrry appreciated..im Using yr Service again on 31st of Dec
cassandra SCustomer service was great. We were told the truck was full of gas. The truck got 3 miles to the gallon? You need to have this truck serviced!
Tracee JNothing. Service here is excellent.
Murray BWonderful customer service
WENDY FAllow for customers to edit their return time. I needed the truck for a longer period of time and all I could do was change my pickup time to earlier online. I get that maybe someone needed that size truck the next day but it would have been nice if possible.
Nathan DEasy process and loved all the staff I spoke with.
jared bCustomer service was excellent. Thank you
Thomas Sthe key drop off needs to be more visible. we dropped it off at night and it took 15 minutes to find the drop box.
Olivia MAbsolutely nothing, customer service was amazing, friendly and informative. Already recommended to a few friends for future service.
Carlton SI’ve rented from I hail for years, No more. These people ripped me off charging for extra days. Complained about the charge. It’s been over two weeks and no one has gotten Back with me. I think they think no one checks the bill they finally send. SinceU Haul changed how they rent vehicles the system is terrible The owner not an employee created this problem. He did all the paperwork so they can’t blame it on lack of help. This dude knew what he was doing.
diane cThis is my go-to location for local uhaul rentals! Teresa is organized and very customer-focused! Some locations are more conveniently located to me, but I place a high value on knowing I will always have excellent care at this location!
ERICA GTeresa was cheerful, friendly, efficient and got the job done well. Thank you.
hillary sI was quoted $67.99 on the website, go and return the truck and I am handed and invoice for $246.00 plus the $30 it cost me to top off the tank. I used the truck for less than 40 miles round trip. Absolutely ridiculous.
Alex TWell done
kelly fTruck was dirty on outside. Had to clean all glass and mirrors to safety use. Truck sounded like it had engine/muffler issues. Sounded like driving a tractor. Person renting truck had several trucks on lot suspect was given worst running truck because I was renting one way. Moving son to college and did not feel safe the whole way. I have rented several u-haul trucks in the last 3 months, will never rent from this site again…
Phillip TEverything went great!
Michael BIncredibly friendly and walked me through everything. Teresa was so kind.
Aaron KGot charged ~$30 for no reason, only got the funds back after calling/texting multiple times, have been waiting for refund and it has not hit nor has there been further communication.
Parker SThe biggest issue I had was with Uhaul in general (not this pick up location) as follows: I booked my truck on line. 4 days before arriving to pick up my truck, i called the original pick up location to confirm that the truck would be there and available on Sunday at 830am because I had movers arriving at 10am. He confirmed. Then, Friday evening at about 5pm, I receive a text to call uhaul because of a modification. I am informed by some Uhaul rep named Miles that my truck won't be at my original location 8 min away anymore. A different one is available 20 min away, but not at 830am, only at 930am. Why, because the truck that was supposed to be returned to my original location was returned somewhere else. Ok, fine, but compensate me for the inconvenience. Drive the truck to my location, knock a few bucks off the rental price, something. Only thing the Uhaul rep, Miles, could do was offer more driving miles and/or more days. Neither of these helped. I had movers booked for 10am. Too tight a turnaround. No help from Miles at Uhaul at all. It turns out, only because of blind dumb luck, did we get a 15-footer on the Saturday before our Sunday reservation. We just happened to be driving past another nearby location when we saw a couple 15-footers in the parking lot. We pulled in, asked if we could rent one for a one-way trip on the spot. The lady tending the Uhaul shack was very kind and accommodating and was able to rent it to us right then and there. Turns out she had plenty of blankets to spare too. In my opinion, this is a perfect example of Uhaul not having complete knowledge and control over their rental network AND an a pathetic inability to accommodate its customers when they are inconvenienced. We rented the truck and hit the road the next day. As soon as we hit the road, the check-engine light comes on. What the heck! We make a quick stop at the rental location. Lady assures us just a gas cap situation and, should anything happen, we can call their excellent roadside assistance support. Ugh! Truck had just been loaded and we have scheduled movers on back end. Jeez! So... we roll the dice. We make the 13 hr trip without incident (thank goodness). I turn the truck in a day ahead of time (no compensation for that) and tell them about the check-engine light situation. The drop off location shrugged it off and led me to believe that they weren't going to do anything about it. What is going on, Uhaul? 🤨
Winton EIt was easy to drop off after hours.
Christian NI never saw the business. When I drove into the parking area someone met me with a mobile device. She did not introduce herself but she started repeating information about my contract and told me about extra charges for each additional mile. The checkin process was very easy but I had never been met in the parking lot like that before and it would have helped if she had introduced herself.
Sherie DChecked in the truck to a super nice and friendly lady at this location. Could not have been a easier and better experience. Location was super easy to find, big and easy to park in with the UHaul offices behind the bar. Great experience.
Lena HI checked "not applicable" only because the location has a very limited number of vehicles which could be a problem for those needing some other size. Otherwise, the service was friendly and helpful.
terry b