El cliente no dejó un comentario.Patricia G.
Customer Reviews for 1st Choice Collateral Recovery
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.James H.
El cliente no dejó un comentario.MATTHEW D.
El cliente no dejó un comentario.JOHNEDWARD Q.
We were informed the night befor that our truck was in Laray that is about 60 mile away from where it was to be in Charlottesville va. We had no other option but to go get it because that the way its done per uhaul they were to give me a $50 credit per the agent but was not on thing thing at dealer . ( again i have to call cooperate to get it She said she said ) i have to call cooperate to get $$ no customer service you do all the leg work and you might get your $$ credited bad customer service.location of truck changes daily .Tyler P.
They said the working hours listed on Uhaul were not correct. Luckily, I knew how to hook a trailer up and the transaction proceeded remotely. Also, one of the turn signals on the tow dolly went out half way across the country. It's a sealed unit so I couldn't change the bulb.Ronnie W.
Was supposed to do in person check in. Door was locked with nobody there. Called number and had to do remote check in through the phone. There were no moving blankets or utility dolly in the truck like we had ordered.Ricky D.
This was an easy experience and one that I would recommend. The app is self explanatory and easy to use.Benjamin V.
You can make sure the whole reservation is at the same place, instead of having to run 1 1/2 hours to get the truck and then another half hour to get the auto transportTeresa B.
El cliente no dejó un comentario.JOHN Q.
Crystal was very friendly and very helpfulSUSAN J.
I was told that it would cost 131. For the time i use truck. With 150 miles. Gas was at 281 miles i put it back to 301. And only went 7 miles over. And was charged an extra 70.00. I will probably not use Uhaul againTONYLEE M.
Did not have any equipment other than dolly and furniture pads. Could not order boxes or anything elseROBERTWAYNE M.
El cliente no dejó un comentario.ROBERT C.
El cliente no dejó un comentario.Clifford L.
El cliente no dejó un comentario.Johanna R.
There would not be any improvementBOBBIEJO B.
El cliente no dejó un comentario.RICHARD R.
Friendly & helpful, made the return easy.Howard L.
Truck bed needed to be completely cleaned out, and the cabin smelled of smoke from the previous user.DAVID L.
Nobody there. Rude on the phone. Said dealers do have jack to unload trailers, just do it myself and leave the trailer!Thomas H.
The online return process did not work. Very frustrating. I did not go into the facility so I can't say whether it was "clean and inviting". However, the lot at the front of the drop off location was very small and full of vehicles. There was no place for me to really park the return truck. I had to move a tow trailer in the lot to be able to make room to park the truck. Due to the online return not working I ended up just dropping the keys in the drop box and calling the location the next day to confirm the return. The representative was very helpful with the return.Travis W.
Not sure that maintenance was done on this unit. The truck had a broken arm rest on the drivers seat, which made my 900 mile journey uncomfortable and the passenger air vent was broken and would not close. As a suggestion, you should have power seats on the drivers side, so the seating position would fit ALL drivers. I have a bad hip and driving was very uncomfortable. Also the vehicle transport trailer I rented, was filthy dirty and should have been power sprayed before I rented it. It was too short and my truck barely fit on the back, with 2â€ to spare. I complained about this, but it fell on deaf ears. I have pictures to show regarding this issue.Robert S.
El cliente no dejó un comentario.KENNETHJEFFREY M.
Not a lot of room to park a truck for drop off serviceGLENNAMAE P.
Promote Crystal, the manager, her professionalism, availability, and resolution of any issues surpassed my high expectations with my three rentals these past two months. Great job Crystal!GARY W.
Front right tire was low had to find a garage to put air in... Krystal was helpful at chk in ... she couldn't help the tire hadn't been serviced...Krystal was very professional.... trying to help me... Thks 2 her...DORISBALDWIN H.
NOTHING, Superior communication, Awesome manager, (CRYSTAL), I'm preparing for a third rental!GARYWARREN W.
Inside and outside were cluttered. Some order would look more professional. Employee was smoking - outside - while working with us. Would have been more professional to have put it out.ARTHURSMITH H.
El cliente no dejó un comentario.Stuart N.
The rental process was confusing. I tried to rent the trailer for several days inline but was unable to. When I spoke to an agent, he said that I could rent it (really keep it) as long as I wanted to even though I only wanted it for 5 days. Then I got called on day 3 asking where the trailer was. I explained and was told that I could keep it until the 5th day. Not sure what happened but, it was unclear how to reserve the trailed for multiple days.Richard H.
Crystal, Uhaul's Rep. was absolutely outstanding with her total commitment to pleasing and comforting me as a customer. She immediately resolved unforeseen billing and all questions. AWESOME!GARYWARREN W.
El cliente no dejó un comentario.RICKIEDANIEL C.
El cliente no dejó un comentario.frederick V.
Very friendly outgoing service. I will definitely rent from her again!DEBORAH C.
This was my worst experience renting from U-Haul. 1st Choice Recovery did their part to fix the damage control done by that other U-Haul dealer located at 1079 US-211, Luray, Va. This is not my 1st time renting from U-Haul. I have been renting from U-Haul for the last 25 years. Just last year or so I rented trucks from this same location twice. But this time it was downright rude and unethical treatment i got from this guy..Even in the past when I rented from him, he would make us wait outside and do not let come in the office, but I did not mind that, But this time he said ok you can have that truck over there and self check out. We did that and we got into the truck and were coming out of the parking lot ready to make a turn onto 211 when he stopped us from the side and said Park it back you can not have this truck. It is already reserved for some one else. He also said next time just rent it from me. Now why would I come here when I have a location next door. This guy has no customer Manners. I had this other person with me who was going to drive the truck for me to Harrisonburg. He was taken aback when he saw his rudeness. I had to pay him for his time and asked him to come in the morning. Not having that truck that night caused me some delays for my guys working in a house waiting for flooring. I think that was a very bad business practice I have ever seen. I am a business man myself. I have more than one business, but all my customers come first and treated with respect . " AS THEY SAY CUSTOMER IS ALWAYS RIGHT."Charan L.
El cliente no dejó un comentario.Paul H.
El cliente no dejó un comentario.James L.
Went very smoothly!DANIELALDON S.