Horrible customer service the owner is a real jerk and is very unprofessional.
Michael H
Customer Reviews for 190 Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I have no idea as thus was professional, congenial and seamless. Great experienc
Larry SAll good,
John GThe attendant at this location is very knowledgeable and and easy to work with
Amy HStop charging mileage for local rentals , 1 day rental cost me $123.00 , for a 19.99 a day truck plus $24.00 for fuel Stop the greedy business practices
Raymond WProfessional service always
SEAN Othe truck i was getting from location was in ok shape, but wasn't able to find dale, keys and more. But it was just a beginning, moving crew whom requested from U-Haul web side end up being a criminals, whom stole my belongings while loading truck,money,documents.And U-Haul trying to stay out of that, their advertised them on Uhaul web side and now telling me that we have nothing to do with that moving company.Didnt provide any help to find those people whom stole my staff, I cant believe it.Stay away from that copmany,thier are hiring people with out checking
Lana PNorman was awesome and took care of us!!! We were able to get my mom moved into her senior living facility without any issues.
Tungqueray DVery cordial greeting. Positive experience
Lee BIt was a great experience
Mary FThe general manager was amazing with her staff and helped me back up this uhaul with car tow even though it wasn't supposed to be put in reverse. I didn't know how to get it done so I could drive down the road and drop it off at a different location but she totally helped me and I was really appreciative of that service.
marissa lWe have filed a formal complaint through U-Haul. This location has no business representing U-Haul.
Justin SDrop off was easy and in the middle of town, 24/7 service was a big plus
Keven BThe whole check in/check out process is a mess. I literally walked away in the morning, cuz the website wanted photos, DL number, passport info, called and verified reference number among other things. If it is that complicated to get a moving truck, put people back on site to help customers.
Les AEverything was great thanks for your services
Mohamadou BNot too much of a hassle and everything was ready
Francis SN/A
PAUL WOffer a discount.
JOHN MI felt the overall experience was the best I have ever had with uhaul. Great customer service and a very friendly atmosphere when I entered the shop.
erik fTHE AC DOES NOT WORK!!!!!
stephanie sGreat service
RICKY LThe guy running the office was amazing. We had a bit of a hard time finding our truck right away. And he got us situated and on our way.
Justin SOverall can't think of any improvement suggestion
William KGentleman at the counter was friendly. Thank you.
NANCY ENorman is a great representative of U-Haul. Knowledgeable and informative. I trust him and U-Haul.
CLARENCE CGood Customer Service
Warren Dthe rental experience was excellent. the truck not so much. a/c went out shortly after leaving and worked only intermittently. Sounded like exhaust manifold leak. Tire pressure monitor system broken. Driver door rattled so much in wind as to cause headache. Got a small discount upon return so that's good.
scott hFree rentals for everyone!!! Yaaaah!
THOMAS DGreat service Thank you
Christian MSpeed up the rental and talk less. He was very friendly, but we were in a huge hurry. We spend well over an hour waiting for the processing. It had already been done over the phone and we had to do it all over again.
angela kside mirrors cannot be mover without a hex key service rep needs to tell the renter and provide one so mirrors may be adjuster at the point of rental
jim wThe gentleman was rude. I also returned my rental within three hours and did not receive my close out until 5 hours later. He charged a $25 cleaning fee when I turned it in clean, full of gas and only used it for 3 hours. Terrible experience! I will never go there again.
JOSE AThe website says the are open on Sundays but they are not. I have yet to receive confirmation that I dropped off the trailer (it was dropped 2 days ago)
shannon cHorrible service, offensive, and embarrassing. The owner asked if I was in jail with him. Trashy business with trashy people.
Michael HNothing everything was perfect and the gentleman was very nice and kind
deborah rHave supplies in hand for use. I needed 2 dozen blankets and they didn’t have them.
DIANA DNot happy with service I was charged $19 extra for fuel although I returned vehicle with the same amount of fuel it had at time rental. I took a photo of the fuel gage when I returned the vehicle that clearly shows the fuel gage was the same at time of rental. Lesson learned always return vehicle in person not drop box. I would have challenge fuel reading if I did it in person. The front of the vehicle shakes really bad
Glen ROn 1/11/23 I made a reservation for a 26’ truck to be picked up in Belton, TX. I was then contacted later in the day advising this truck was no longer available and I would need to go to Round Rock, TX at 2pm on 1/14/23 and pick up a 26’ truck. I arrived at the Round Rock location (45 mins south of my home) and the location was closed and a 26’ truck was no where in sight. I then contacted customer service and was told I would need to drive to Copperas Cove, TX (over an hour back north from the Round Rock location) to pick up a 20’ truck, as that was the only thing available. I called back 20 minutes later to confirm that the two additional items in my initial reservation would be on the truck, a furniture dolly and an appliance dolly. At that time I was told they would be there with the 20’ truck. When I arrived, the only item on the truck was an appliance dolly and that facility was closed so I wasn’t able to rent the furniture dolly. This has caused a huge inconvenience for me and my family. We now have to drive back to Belton, TX, from McKinney, TX to move the remaining items that didn’t fit in the truck. This is a 2 and a half hr drive, one way. I do not believe the Copperas Cove location had any part in this mess up!
Jennifer RIt was fine, wish we would have known we were over our miles before we left because I didn't think we were.
Jeremy HVery Professional
Robert ASign on door "OPEN 10AM TO 3PM". I arrived at 9:45 AM for a scheduled 10 AM drop off time and waited till 10:15am before a man from the liquor store next door came over and told me to just park the trailer next to another trailer on the lot. He said it would be fine. No receipt.
Roger-Alan CGood and friendly service
Peggy CUHaul FAILED to keep abreast of the physical changes the City of Copperas Cove made to 190. The city installed concrete barriers with zero turn access to ALL THREE of your 190 UHaul locations. Each business admits it had lost 40% of its UHaul business because of being blocked off by the city. UHaul through incompetence in keeping up with city planning has cost itself on average, if a business brings in 500,000 a year has lost 40% of it’s income on 190 costing UHaul 200,000 per business listing on business 190 and all because UHaul didn’t keep up with business planning and pay for turn lanes like the big box businesses in Cove did such as Walmart. Are you trying to go bankrupt????
jana lNot having a attitude because I said it was on empty when I got it and still was charged for fuel Never again will I use uhaul
Tony MThis location has been permanently blocked off by the City of Copperas Cove who installed a large concrete divider in the middle of 190. This has cut YOUR business at this and another UHaul location on the same road IN HALF because YOU failed to address the City of Copperas Cove and vote NO to putting in these concrete barriers. Every single business has lost 40% of its business because of these concrete barriers that have zero reasons for being placed. Your two UHaul businesses are affected monetarily by this poor decision by a city manager who wanted the concrete barriers laid “because they saw it in Austin and thought it looked good.” Your failure to properly address in any format has cost you money and earning potential. Businesses all along the highway as well as Covites AVOID 190. The only businesses who have turn in lanes are those who paid for it. I highly suggest you contact the City of Copperas Cove and let them know that disparaging against your business by not providing a turn lane is grounds for suing them. Additionally, I was informed that you still follow the fake Covid cleaning rules lmao 🤣 Seriously??? Everyone has seen the Phizer documentation. Everyone listens to Alex Jones. Everyone watched Senator Ron Johnson’s Round Table event. Everyone has read Dr. Malone, Dr. Yeadon, Dr. McCullough statements to Congress. We all know that the PCR tests do not work. We have seen on the news all the lies that have been told about Covid but you still insist on playing the propaganda mind game for government money that is money laundered through Ukraine. Get some backbone and stop the fake Covid crap. We’re sick and tired of businesses like yours perpetuating the lies.
John STurned in truck on a Sunday, so no-one was there. Location was easy to find and parking lot was easy to maneuver around in and plenty of space to park truck. Lock box for keys very visible and accessible.
Noah GThe guy was very rude here. As I walked into the store he greeted me as if he was annoyed that I walked into his store. The whole move experience was the worst I’ve had with your company. I’m really considering using a different company from now on. It’s sad because I’ve spent almost $5,000 with uhaul in that last 12 months alone.
Erik CNothing
Margaret BI didn’t get his name but the owner was so very helpful and he made my rental process a breeze.
Tkeyah FThe gentleman who assisted with my rental was very rude, and not professional. The equipment for the location is out of date and needs to be able to function with newer vehicles because the electrical hookup is very old. The trailer has recalls on it that have not been handled, and all of this made for a poor experience. The gentleman told me I took too long to fill out his survey so it was my fault it expired and that I took too long to handle it. He didn't want to be there, he made it known and it's not acceptable when people are simply trying to use a service you provide. Will not rent from this location again!
Jessica H