Comentarios de los clientes para 1701 Express

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de 1701 Express

Clasificación general:

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JONATHON JOSEPH M.
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El cliente no dejó un comentario.

TAYLOR S.
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Not much the staff was both efficient and informative, an efficient pleasant experience I will use the again.

melissa H.
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El cliente no dejó un comentario.

RODRICK OSWARD N.
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El cliente no dejó un comentario.

sam A.
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El cliente no dejó un comentario.

Aaron B.
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Dangerous neighborhood. Cashier at the connivence store was screaming into her phone the entire time.

James V.
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El cliente no dejó un comentario.

EDWARD MERLIN M.
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El cliente no dejó un comentario.

Salena N.
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No improvements necessary. The customer service representative was professional and attentive. Thank you.

Labrenda R.
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Very honest staff, they saved my faith in honesty. Thanks

Michel M.
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Excellent customer service, quick and easy pickup and returns. Trucks are clean and run very well.

Ryan H.
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El cliente no dejó un comentario.

FRANSISKUS-ANDRI T.
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The person at this location is very rude, didn't explain anything about the contract, I didn't know what I was paying for. When I asked, he didn't answer the question and just asked me to pick up the truck and leave without any explanation. The trucks at this location are also old. He refused my request to check on the trucks first before choosing which truck I would like to pick up.

Rachid A.
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El cliente no dejó un comentario.

Hassan S.
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El cliente no dejó un comentario.

Carolyn S.
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Better signage for gas station location. Drove by it a couple times before I noticed trucks!

TONY CARMEN S.
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El cliente no dejó un comentario.

terrione B.
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El cliente no dejó un comentario.

TRACEYMICHELLE W.
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Customer service is extremely bad. Their representative in person was very rude and impersonal. Tone was condescending, transaction lagged due to slow performing equipment. Renting experience was not smooth and the truck reeked of a foul odor.

DAVID LEE S.
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El cliente no dejó un comentario.

Taylor P.
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El cliente no dejó un comentario.

Katrina W.
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El cliente no dejó un comentario.

Derek W.
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El cliente no dejó un comentario.

Kim W.
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El cliente no dejó un comentario.

Violeta L.
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Please state times available to pickup keys. There was a sign posted saying I could only pick up the keys during certain hours.

Adam R.
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The app was not working correctly for pickup. Luckily the employee at the location came in early and was able to help

ANWAR N.
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The truck cable shift it's not working Like it should if it was some one else didn't know the problem it well burn the motor this issue ferry dangerous it needs to be looking to it

Michel M.
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I appreciated Mike's professional manner, he was so kind and he made my experience amazing! I will use him again.

TIMOTHY M.
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I was double charged for everything. The dealer waited until after my time had expired to check it in so they could steal money from me.

Ursula P.
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Communication is HORRIBLE!! Im so mad I made this reservation on line and they just sent me to this location. I always use a certain location, located on West Baltimore. This Gas Station location is horrible.! Customer service Horrible!! Never going back here.!

John W.
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1, no office or attendant to be seen initially. It is at a gas station. After talking to two gas station clerks the sexond one went to find someone who led me outside to the place I should drop off the trailer. 2. The lot was muddy

Kip B.
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I was over charged and had to request a refund the next day. I asked for a final receipt (a couple times) and at first was told “I was all set” then the second time I asked for my receipt (after I got a notification that $59 additional dollars was charged to my card) I was told “she's working on it”. After 25 minutes of waiting I had to leave because I had a Lyft ride waiting and never did get a paper copy as I requested. After I left I received an email receipt which was incorrect. What was incorrect was that I was charged for 2 Dolly's for 4 days each when I actually had 1 dolly for 2 days. A difference of $42 plus tax. I stopped into the store the next day and they couldn't provide a refund telling me to call the 1-800 number where I spent 20 minutes on the phone to get my refund.

Thomas R.
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El cliente no dejó un comentario.

Mark W.
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Always visit this location appreciate Mike customer service

Paul W.
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El cliente no dejó un comentario.

JERMAINE E.
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Great customer service at this location!

Acheampong J.
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El cliente no dejó un comentario.

Kyle B.
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El cliente no dejó un comentario.

Benjamin R.
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El cliente no dejó un comentario.

Gregory T.
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El cliente no dejó un comentario.

Sharonda W.
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Mike was very efficient and helpful in preparing he paperwork, explaning details of the rental. The overall experience was excellent.

Yvonne C.
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This location was horrible and the reps are highly disrespectful. It took almost an hour to get my truck because the man behind the counter wouldn't help us and kept saying he didn't know anything about U-Haul. How are you servicing U-Haul customers but don't know anything. Then he refused to help say anything but that he didn't talk to U-Haul people until 10am even though my reservation for was 9am then a customer service agent on the phone switched it to 9:45am and still took us longer to actually get the keys. This put my entire move behind. THEN when we returned the truck they double charged me. I wouldn't recommend this place to anyone

Vondarene E.
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El cliente no dejó un comentario.

Brittany S.
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El cliente no dejó un comentario.

Danielle D.
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The representative on site was extremely helpful but the 24/7 e-pickup service was awful. I waited on the phone with customer service for an hour while they attempted to verify my ID, just for them to tell me to go inside and talk to the clerk. Just go inside! Don't bother with the e-pickup tool.

Madellladon M.
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I needed to extend my original rental hours and I called the gentleman was so friendly helpful professional and didn't hesitate to assist me with my needs were so thankful and satisfied with there services I will be sharing there location with anyone who will listen again thank you uhaul #1701 for your overextended services Mr& Mrs Murrey

Mark M.
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El cliente no dejó un comentario.

Leo M.
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El cliente no dejó un comentario.

Dtion J.
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El cliente no dejó un comentario.

John G.
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Overall, not a great experience. Received a larger truck than the one reserved (not needed) and had to go 25 miles out of my way to pick this vehicle up (original reservation was close to my house - day before pick up confirmation call informed me that I had to travel to different location to pick up my truck - not happy about this). What's the point of making a reservation?

lloyd C.
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Remember the customer is always right. There was a mistake made on my order and the person whom called me argued with me. “Well you chose that option” told him it must have been an accident and he persisted to say it was my fault. That was not good customer service

Harold G.
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El cliente no dejó un comentario.

sonya S.
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Great service???? Friendly and knowledgeable help.

Windy S.
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El cliente no dejó un comentario.

Abdool R.
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Based on the address where we were going in Michigan, the salesclerk at the pick up location was not knowledgeable in the closest drop off location. We were told the closest location to our destination was the address above, however, there was a drop off location 2 mins from where our destination was. It took us over an hour to get to the drop off location and then you charged us for additional mileage which is not fair to us.

Kevin G.
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They where a little rude when I asked why it was the price that it was

Phillip M.
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El cliente no dejó un comentario.

Naim E.
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I know it's a tough balance, but a few minutes shaved off the check-in, check out time would be an improvement.

keith B.
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Customer service was good and truck was clean.

Anthony M.
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El cliente no dejó un comentario.

sharae E.
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Quick and easy, was in and out each visit

JOHN B.
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This location is very unprofessional. The owner leased us a truck with one tire that was completely bald and ready to blow out. This could have caused a major accident on the expressway. It was pretty clear to us that this woman just wanted the truck off her lot and left with someone else. Very unprofessional.

Jubek Y.
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The staff was friendly, but I did not expect to pick up my UHaul at a corner gas station. That wasn't clear when I was booking it.

starnisha D.
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They took more than he said I had to pay. I called the uhaul company and now there saying I'll be reimbursed 3 to 5 business days. That's why I'm assuming he didn't want to take cash debit or credit card only smmfh

KAUBA S.
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El cliente no dejó un comentario.

hassan F.
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El cliente no dejó un comentario.

WOODARD W.
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El cliente no dejó un comentario.

janisa S.
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I was in and out of this location with a truck in less then 5 minutes! Mike was the representative, if you are in the area and need a truck this is the guy to deal with

regina P.
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Park the truck away from muddy ground

Bobbie D.
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El cliente no dejó un comentario.

reginald C.
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Everything was great

Donald T.
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El cliente no dejó un comentario.

TIMOTHY J.
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Service was excellent

valeza S.
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El cliente no dejó un comentario.

sheryl G.
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El cliente no dejó un comentario.

GEOFF L.
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El cliente no dejó un comentario.

betty T.
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El cliente no dejó un comentario.

lewawn F.
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El cliente no dejó un comentario.

Megan T.
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Great customer service. No Improvements needed

tyrone P.
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Location is a gas station, but do not be discouraged. They are legit, they have good customer service and will get you in and out fast!!!

Travis B.
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El cliente no dejó un comentario.

betty T.
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This location has a shortage of trucks often. Other then that they are the location to use for sure.

GEOFF L.
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El cliente no dejó un comentario.

kathleen L.
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El cliente no dejó un comentario.

Scharol L.
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Tell them upfront what the charges are going to be. No hidden fees

loretta B.
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We rented this truck for my mother she is moving into a nursing home. Mike the manager was very patient and did a great job explaining all the charges. His service is 5 star we will use this location again

david S.
Clasificación:

Came in, in a frantic I was getting married the next day couldn't find a truck anywhere the young man david took care of me was very knowledgeable and very helpful I would like to thank him but he was not there when I returned the truck I'm gonna try and go in soon and give him a gift card of some sort for being as helpful as he was took a lot of weight off my shoulders thanks again guys

jan M.
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El cliente no dejó un comentario.

TOSHIA D.
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El cliente no dejó un comentario.

GEOFF L.
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El cliente no dejó un comentario.

GEOFF L.
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Great location. Ask for Mike he gets the process done very fast

GEOFF L.
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Great Service, I use this location alot. Mike is the manager, he gets you in a truck fast

betty T.
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Mike was the agent who took care of me, 5 star service

orlando J.
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El cliente no dejó un comentario.

Mary T.
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Dave was my contact at the Uhaul location and was really great--friendly, professional and very thorough, explaining every detail, reviewing each charge so I fully understood. Highly recommend!

carletta G.
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El cliente no dejó un comentario.

antonio C.
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Friendly staff Dave was very helpful and knowledgeable He went above and beyond to make sure we understood what we were paying for

Kristan W.
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I don't understand why I can't get an itemized receipt. I picked it up using my phone, when I dropped it off, the guy emailed me a $0.00 receipt. He said that's all he sees. The amount I was charged was more than anything I can see online and no one can tell me what the difference is for. Plus I need an itemized bill since this was a business expense. Please advise.

anthony M.
Clasificación:

Was not happy that the price almost tripled when I found out that if I dropped it at another location, in which I did . So if you don't plan on taking back you should expect to pay a lot more

John P.
Clasificación:

The uhaul manager was excellent, friendly, and very helpful. Would highly recommend him.

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