I returned the vehicle a day early on a Saturday, apparently this facility is closed on the weekends, so I followed the instruction posted for the return. On Monday they sent me a receipt charging me for an additional day since they didn't receive the vehicle until they opened on Monday. I called and they said they were not able to credit me but gave me another number to call to get the credit. When I called the new number, they said they couldn't credit me that I needed to go back to where I dropped off the vehicle. This is some scam, I was told to drop the vehicle at a place they knew would be closed, then they charge for an additional day knowing I dropped the vehicle off on time. Then know one is authorized to do the credit. I will never use U-Haul again. You owe me $40.00 for the extra day and $15.00 for the extra day insurance. I will tell everyone I know never to use U-Haul.
Mike L
Customer Reviews for 1700 Industrial Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The entire staff are friendly and helpful. Some of the best service examples I have experienced in Las Vegas. Thank you
Richard MTruck had a little pull, might need to be aligned
john wHorrible experience also was told would be reimbursed and still haven't been
samantha aThe staff there are great. Jamie and Nate were great. I highly recommend this location.
vijay dNone
Christine MGreat service, fast in and out. 6x12 was perfect for hauling 6 motorcycles.
Jody SExcelent service always..!
Ines BIt took them 5 hrs to get me into a truck because they could not apply my corporate voucher for a employer paid move They were very nice but that was not their fault but it did happen When I went to the second location to obtain my trailer they told me I had to put my vehicle on the trailer myself I am not a trained tow truck driver and I am actually handicapped I asked for a supervisor and he told me no one would help me and it is not their responsibility That should have been explained before arrival what if I was in my wheelchair or alone? The truck had horrible fumes coming through the vents when traveling uphill and my bird was in the carrier strapped into the front seat and he was dead when I arrived and I had a asthma attack from the fumes
Karen JBest uhaul experience ever! Charge less(wink)
Matthew GThe lady who helped me was so friendly and helpful.
Nicole Egreat employees and manager was the best ever!! 1)Radio did not work 2) A/C did not work. 3) no wind shield rubber was removed so it did not work
LAURENCE LDid not have my equipment Iike promised. Went to another location and still didn’t have my equipment. Was charged for an item I didn’t not receive and didn’t not credit me back. Was behind 50 min because of uhaul error and unwillingness to check stores stock with ordered equipment.
TODD GGreat customer service!
Doreen SBest location and service I’ve been to so far!!
Alexander PLower milage rate?
Vincent VThey did not put the brake light device on the trailer hitch on right. The device ended up falling mid trip. When asked about after hours drop off they did not give any instructions. They told me in city only returns. So provided me with in accurate information.
Gonzalo BGood service, helpful employees ! But very dirty and lots of weeds and very bad landscape maintenance. !
Leticia RThe staff there was very understanding. I had to delay my pick up time. And as I had questions, they answered and made sure I was OK.
Lavel C1700 Industrial is our favorite location!!!
Ceasar LA service technician came out as soon as I arrived and took care of everything. Very smooth operation.
Todd LEverything was great customer service was great the only thing I saw that needs improvement is the the street traffic sign needs to allow U-turns.
PHYLLIS CWhen we rented the trailer, we were very explicit that we needed a night drop off and selected this location because they are gated and the website said they would send a security code to allow us through the gates to drop off at night. Unfortunately, they did not provide a security code before hand, and it was not sent as a part of the drop off procedure, which meant we could not get through the gates to drop off the trailer, and there was nowhere viable to park outside the gates. After 10 minutes on the phone on hold with the first supposed help person from the U-Haul help line, I hung up and tried the number that was on the side of the building for after hours help. That line just gave me a recording saying they weren’t open; come back tomorrow. After another 35 minutes on the phone with the U-Haul helpline, the very friendly and courteous lady, who was trying to help redirected us to a different facility for drop off. When we got to that location, we were able to drop the trailer in the un-gated yard, but the U-Haul app already said that our return was complete and did not give me the option of inputting any information or proof of return at this new location (pics, etc.). The next day, after being unable to raise that facility by phone, I called the U-Haul helpline again and was actually scolded by the woman for calling the “Arizona help desk” the previous night instead of the “Nevada help desk” and was told “we don’t do after hours drop offs for trailers in Nevada; that is only for trucks.” That was the extent of her “help.” (Note: there is no specific state listed on the help number. It is simply one U-Haul help desk, and there was never any mention -website, app, help desk or contract - about trailers being exempt from after hours drop offs.) So we drove by the location where we had dropped the trailer to be sure that they had checked it in. They had found the trailer, but had not checked it in because they did not have any transfer paperwork. After we spoke, the very professional and empathetic young man assured me that he would go ahead and initiate the transfer, and advised me to follow up with U-Haul, to be sure that they knew of the situation, so that I would not be double charged for a drop off at an “unauthorized location.” I had already submitted a comment on the app and had received an auto-response that they would review the comment and get back with me within a couple of days. (!) When I woke up on Monday, now the 3rd day of the U-Haul saga, and, at this point, back home in Arizona, I had two voicemails from U-Haul with the first stating that there was an urgent problem; I needed to call right away, and a second voicemail placed about a half hour later, saying they had found the trailer and apologizing for the inconvenience. I called back and received a profuse apology, and was assured there would be no additional charges. So, in final analysis, everything ended well enough, but an apology does not make up for what turned out to be a three hour headache trying to return the trailer, and two additional days verifying that it had been securely received. Not a good time.
Dana TNothing! Nathan was incredible and helpful at check-in and the drop-off process was seamless!
Kyle WN/A
Peter MWe were charged with damage to the vehicle. Knowing we weren’t in an incident, I called and the first person who answered the call said the vehicle was checked in without damage. When I asked if there was no damage why was I charged. The call was then forwarded to the person who applied the charge. I asked for photos before and after photos and they were not provided.
Wendy WNothing
Nancy RThe personnel that I dealt with were excellent. They seemed to know the equipment well and helped me to prepare for my move.
Bruce Ethe Hawaiian guy who helped us was excellent
vijay dKeep it that way 😜
Gary SI was told I could drop off the truck whenever I wanted because it was all done online and by yourself, which was not the case. After trying to drop the truck off at a closed location for an hour I managed to reach someone at U-Haul who called the location to get me the code to get in. I believe his name was Rick. And Rick saved the day. Before I called Rick I spoke to a girl named amber. She was very friendly but told me to leave the truck anywhere on the street. She didn’t look up the location like Rick did and had I listened to her advice I would’ve been in trouble. It was all just a frustrating experience, after moving everything during 110 degree weather.
Aramesh VThe staff were amazing.
Christopher SFiller neck had a leak and I couldn't fill the vehicle. They didn't charge me for the 1.5gal of gas I used
david rShout out to Nate & Jaimee, you guys are awesome! Was able to finish the paperwork and get me on my way in no time! Very efficient and fast! On point! You guys are the best 💯💯
Patrick PNothing to improve, excellent service.
Stephanie GThe employees were friendly and helpful. They explained everything clearly to me about the rental. The process was quick and easy! I will need to rent again in August and I will definitely return to this location!
Nishone WAlways a great rental experience at this location.
Brian KMy complaint is not with the facility but with UHaul itself. The truck i reserved to pick up while the facility was closed was not at the location when I arrived. When I called they confirmed that my reservation was for self pick up but that the store did not leave my truck and would not be opeing for 2 1/2 more hours. I had people there to help me and could not wait, so the helpful rep found me another vehicle. Unfortunately, the vehicle she found was smaller and at another location. This required me to travel furthen and do extra trips between my old home and new. All of which ended up costing me more money. I paid A LOT more than i should of had to for your truck and no one has been helpful with that.
Cole FKeep doing what you’re doing…great customer service…
Henry GKeep being awesome. Thank you again.
Demetre SNothing. It all went well. Better than expected.
Mitchell AGreat experience staff
Joy SI had the pleasure to work with both Nathan and Jaimee Savagala. Jaimee surpass all expectations when we ran into a couple of minor obstacles. of availability and processing. Great equipment! Great personnel. Great Experience! I'm never disappointed or let down with U-haul! Thank you so much. Respectfully, Charles Gerlach
Charles GThe staff was very friendly and helpful and made my rental experience very easy. Thanks
Brian KWas very useful convenient clean timely and respectful.
Jesse CAddress recommended is incorrect, they have no trash cans in parking lot, I hate doing the online checkout and also doing the checkout all over again at the counter.
Moises MMy cousin rent a car , Durango st , there don't have buzon to dropped key.thank you
Marlen GThis location tried to charge me for something that was already damaged on a truck. First time renting from U-Haul and that will be my last time horrible experience.
teanna lAbove and beyond service seriously
umut kUhaul on Industrial Drive is run professionally. Enjoyed doing business with a fellow Vet. Highly recommend!
Dolores VAmazing customer service and great people
umut kService was very friendly and prompt at this location.
Pablo BFirst class customer service. Friendly. Knowledgeable. Everything was excellent.
Nivia JEverything went smoothly and Professionally I really appreciated that. I definitely would come back
Paul LThe staff and equipment were both exceptional and I can't think of anything that would deem an improvement.
Troy JN/A
STAN RReally appreciate the excellent service!
Jay LGuy was nice but strap was missing part of the tie down for the tire
Frankie A