All went smooth, no suggestion. Thanks U-Haul for the painless move.
Huntley T
Customer Reviews for 1488 Autoplex
24/7 Rentals
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U-Haul Truck Share 24/7© Location
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Terrible place to leave equipment would not done it if hasband was not with me!!
Diana CThe only words I received from the people who where there was: "Did you come to leave the truck? Do it yourself in the app or the home page (and almost "do not bother us or ask us anything").
Alejandro AThe drop off location amounts to a parking lot with a shed on it, and nobody was present at time of drop-off, but, the process of dropping off using the phone actually was fine. It took a phone call however, to get the drop off location changed, which was a hassle that I think could easily have been avoided. The website says that the drop off location is preferred, but provides no easy way to actually indicate that you want to *change* the drop off location. It takes 2 phone calls to get this changed. Wow. Really?? Come on u-Haul, you do this all the time. You should be able to do way better. Truck is advertised as a 15" truck, but, that's *only* due to the cab overhang. The rest of the truck is 12.5". Seems a bit like bordering on false advertising to call it a 15" truck.
Peter BNot staffed during normal business hours. Best to avoid this location.
Roger MShady location. Especially early in the morning. Old cars were dumped on the lot and someone or something was lurking around in the back. I would not do the self-service thing again. Standing in the rain snapping photo after photo is not for me.
Ernest JChecking in at night made it difficult for the app to accept my photo of the odometer. Check in process was great and being able to text with agent was helpful. I liked the online experience.
Michael MN/A
Eric EIt was a very easy experience. Uhaul has got the process right. Congrats!
NATALIE KThe truck was clean enough, but the tires had very little tread. I didn't notice it when I picked up the truck, or I would have rejected it. The seal around the Driver's side door kept falling off. I will go somewhere else next time.
SHELLY SJohn was inviting and great
Cameron FNo one there the entire next day. After hours drop off. Inability to read a gas gauge. I'll look at Penske next time. Visa will correct my gas charge as U-Haul corp. isn't worth a darn. I think I'm going to reverse the entire charge and let y'all remedy. $15 is noise and I own what I do but y'all pissed me off on this one as you're lazy and inaccurate so credit me the 15 our expect a war you can't win.
Richard VI have been cheated. that price of 19 dollars per day is a complete lie. for a single day that I rent a 10-foot truck. They say that 19 dollars a day plus taxes was 39 dollars. deliver within 5 hours of use. I did not spend the same day and end up paying 118 dollars. i need my money back
Yeremy PThe app wouldn’t cooperate but online checking went well. It would be nice if you could verify additional People before we arrive so we don’t have to wait and use our allotted time
Darin DSuper easy and convenient experience
Wes MThis was a horrible experience. The reservation kept disappearing from the app, there was no one available to help. No one was answering the phones.
MICHELLE AThe Air conditioner the truck no is good
Rogers CJon went above and beyond, with whatever I needed to get my Job started on packing and Moving
Cord PI spoke with him about the truck issues. He was a nice guy. I recommend they pull that truck from being rented again. Seemed like it was time to retire it…..
Chris MJon was very helpful and accommodating and made my local move a big success
MICHAEL OI experienced more than 2 hour delay on the delivery of the truck. Issues with the Truck share app that changed my pickup time more than hour and then nobody from the facility showed up. Took another hour to resolved the issue. Then most of the accessories rented were not deliver. No furniture dolly and no moving pads. Only the standard dolly was there. Moreover they were include in the bill. No credited yet.
enrique rMention the cargo box is the actual cargo compartment on the truck. I was actually looking for a small cargo box inside the cab. Kinda silly now. But I was like what the hell is a cargo box and where is it. Then I’m like oh its behind me
Jared LCalled four times, never got a call back. Eventually just left the car dolly there I'm hopes it would be counted as returned. Had to follow up on that too. Still never got a call.
Nichole BThe cat smells like animal urine, the windshield wipers squeaked every time they went up and every time they went down, the moving blankets were dirty and wadded up, They did not have the furniture dolly that I paid for ahead of time and I was not told it was not at that location, and the headlights were off center.
Dana Wvery smooth transaction and great experience
Tarab AThe inside of the truck was dirty. This includes the floor, cup holders, and the dashboard.
Xilun LWe decided we needed the truck an extra day and the man from 1488 Autoplex said we needed to turn the truck in by 1pm instead of 3:30 because he had someone else to rent it.
Allen Iterrible customer service moved my pickup location twice had to drive 45 mins to pickup trailer. the trailer I wanted to rent was not available. when I arrived at the pickup location it was closed. had to wait. was billed incorrectly. I doubt I will ever rent from uhaul again
justin gI was suppose to have blankets in the truck and it didn’t even have them. The cell service is horrible and the parking lot and whole area is not maintained. I was stepping in moldy mud the whole time
Larissa BI originally scheduled online to rent the vehicle from another location nearby. The next day I recieved a phone call from a Uhaul associate informing me that the vehicle would not be at their location but it would be at the 1488 Autoplex location. I asked them if there would be a person at the location to check me in and that I preferred not to do an online checkin. They informed me that someone would be there to check me in. Also we were given the option to rent a dolley and pads, we selected that option. The day of pick up, we showed up and there was no one there to check us in. The building was locked, dark, and empty. To say the least I was upset. I checked in online but the servers timed out on me multiple times and it took over 30 minutes to do the checkin (significantly longer than a person checking us in, despite Uhaul's claim that online checkin is faster). This caused us to be late, despite coming early, and left family and friends waiting for us to help us move (they were not happy that we left them waiting). During the checkin I noticed the pads and dolley that we had ordered, far in advance, were not present. While trying to check in my wife called a Uhaul helpline and the associate told us we would not be charged for the dolley and pads. Because there was no dolley (like we had ordered) it took us a significantly longer time to complete the move and it was much more strenuous. Also a few pieces of furniture were scratched up because we didn't have any pads. To add to all of this when I returned to drop off the truck, there was still no one there, and Uhaul tried to charge me for the dolley and pads even though the Uhaul associate said that wouldn't happen. I am absolutely done using Uhaul. You will never get another penny from me. I understand that there is mass craze of people moving right now and that Uhaul can presently get away with terrible service and charge whatever they like and take advantage of people with no consequences. That's not going to last forever though and your reputation will follow you into the future and then you will reap what you have sown.
Tyler GSite said I could pick up at 8 even though location didn’t open till 10. No keys could be found and when I tried to get it site said come back at 10. Was dropped off at 10 and office closed. No keys. Waited a bit then called 800 number. On hold 45 mins before shop owner came. Paid for labor from 8:30 to 10:30 but didn’t get truck till nearly 11.
MaryAnne HPlace never open. Not even during posted hours. Owner does not return any calls. Offered little help or direction. Just wanted the rental money and to let the renters and the corp office do everything. Will never rent here again.
Clifton HKeep up the good work! Easy fast simple!
Nicholas GI would recommend this location due to easy access, friendliness and having a Labrador as a greeter. It made my day.
Lindi MI incurred insurance charges of $14 that was not requested nor discussed at the time of rental.
Bruce DI did not get a receipt and did not know I was overcharged until I received my credit card statement.
William GEasy to find the location and it was a quick pick up!
Marissa VWent I arrived I was not clear on the intructions on how to get the key to open the truck and there were no one in the office to assist me. I called customer service and the waiting to get a customer service representative was very long more than 30 mins plus and went I finally get to a representative I was transfer then I wait again then finally I spoke with the right department but the agent that was helping me was not very patience and he was in a hurry to hang up and he did before I was able to open the truck door. Then I was very upset by the situation I need it the truck I was in a urgent situation I need it to move furniture out from a house to other house and I only have that day to finish, I was very upset about the fact that I was not getting the assistant I had already paid and I was not able to get the key I spend 4 hrs at the location trying to get someone to help me then on my four call someone answer in Spanish by then I could not speak because I was crying of frustration this person hear that I was upset and he went beyond to help me and I finally open the truck I was making several mistakes and he was able to walk me truth the process then I try to start the truck and the truck did not start I turn the key over and over and the truck did not start then the agent help me to transfer me to the road assistance because trying to get another truck will not be ready for the same day because was pass 7:00 pm them the road assistance line was busy for a while and the agent could not hold in the line any linger he apologize but before he left the call he check I will be help soon then after a while I got a agent fro road assistance and they took my location and they said they will be sending a road assistance to check the truck then I called my son to come to help me start the rental truck and he did come with the cables and he started the truck went we left the location a few minutes latter I got a called from the road assistance person saying he was a the location I explain to him that I was concerned went I stop the truck at my house then I will be having the same issue so I ask him to meet me at my home to check the truck he respond he need it to asked the company if that was ok then he did arrive to my home and he change the battery on like five mins the truck was ready and running properly but the time we finish loading the truck it was midnight and by the time we arrive to baytown was 1:30 am by the time we finish on loading the truck was 2:30 pm then I return the truck about 2:50 am the I arrive to my home pass4:00 am yes it was a horribly experience renting the truck and the price was extremely hight considering all the estrés U-Haul Cause to me and this affect my health. Ironical i ending paying U-Haul miles plus gas plus the base cost all of this in exchange for a horrible esperance. Yes U-Haul you have lot to improve.
Margarita GTruck was fine despite 161,700 miles, but the tread depth on the front tires is below the minimum safe amount. I mentioned this to John, the Mgr, when I delivered the truck and he said yes, it's due for maintenance, and U-Haul always does good maintenance. Please replace the front tires. The current tires could be a real safety hazard, especially in the rain. Also, the check-out and check-in takes a lot of time for verification, I think you should warn new customers to allow at least 20 minutes for each. Lee
Lee TVery Professional. Keep up with good work.
Surtya STruck I reserved had bald front tires. One was low on air. I demanded a different truck. Dirty. Had to wait while agent looked in every other truck for a dolly I had reserved. Was wrong type but the only one. Next day I returned truck during working hours. No one at the office. No one answered phone. I left message. Never got a call back. There were 2 other customers also needing attention. Completely unprofessional operation.
Patrick TWe had to move up our pick up time and they accommodated us!
Stephanie NTruck was in the best operating condition of any one I have ever rented (and I am old 63 so have rented a few)
Robert BDidnt have equipment
Shane Donline rent, pick up, and return CAN NOT be beat!!!! Thank you!
CLAUDIA BThe mobile pickup process is extremely long. Let the person get approved prior to their pick up time on the lot. It took 45 minutes to pick up our vehicle which is incredibly too long when you’re on a timeline. The chat with the virtual agent took 20 minutes for them to message me for the first time.
Melanie ANot sure why I had to provide reference contacts to rent a trailer. Seems unnecessary.
Wes TVery convenient location and the online dropoff made it great to drop off after hours.
John RThere was no one there at my original pickup time. The manager showed up about 20 minutes late. He was very helpful, though, and got me hooked up and on my way without any additional issues. There was a significant amount of damage to the trailer including a broken hinge on one of the doors and the screw lock on the ball receiver was bent.
John HCheck the tires and make sure they have tread on them. These were bald and not road worthy.
Charles CLove the ability to drop off after hours. Didn't use it, but nice that you offer it!
Karen FMan was awsome to deal.with. Thanks Sam
sam sExcelent
Kalger PClearer instructions, needs to be faster, approval takes too long, too complicated
Taimur SThe building and office were nasty. The chairs and carpet need to be cleaned. The chairs were greatly stained and I did not want to sit in them. The representative was not very friendly. The location was great though and the truck was clean.
TIA S