Comentarios de los clientes para 10th Street Storage

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de 10th Street Storage

Clasificación general:

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GREGORY M.
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The windshield on the truck was quite dirty and the two doors on the cab were badly sprung and had to be slammed hard to get them to close with no air gaps.

Lori W.
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El cliente no dejó un comentario.

Christa J.
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The truck I rented was VERY dirty.

ALLISON D.
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While ultimatly we were able to get through the transaction of me renting this truck, it didn't start out to well. The office is strangely located.. I didn't see it until I walked all the way up to it. When I got there, there are two doors and about 20 signs between the 2 of them to read. The door was a little stuck and when I pulled on it the first time, it didn't open. I then knocked and pulled again... The woman behind the counter was kinda annoyed and yelled to just pull it. Yes.. I was offended... Lots to process, Covid, trying to follow all the directions and notes. I didn't know about the uploading the drivers licence. It would be nice to do that when I book my truck. I rent from U-Haul a lot to move balloons around. This was not my favorite place to rent from. The truck cab was not clean, dusty, dirty had a pretty bad smell in it. AGAIN>>> COVID!!!! please clean the cab at least!!!! I was told it had a full tank of full, It did not. Over all - I got my job done. I returned the truck with more fuel than I got it. Not my favorite U-Haul rental experience.

Yolanda G.
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Everything was great especially the check in process. Thanks.

Jason S.
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Friendly folks and helpful. Equipment was in good shape and check in and out was quick. I will keep them in mind again!

Jeffery M.
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El cliente no dejó un comentario.

Jennifer W.
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The pick up location was good, however the owner/manager of the storage facility was EXTREMELY RUDE and DISRESPECTFUL. She refused to help me and was not helpful in anyway.

Ethan K.
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Difficult to navigate to and not visible from main road

Elizabeth C.
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Just keep the same

Paul K.
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El cliente no dejó un comentario.

DUSTIN W.
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The lady that checked me out when renting from here did not take the $40 insurance off like I asked and now I owe the company money cause they didn't charge my card like they should have!!!

John F.
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Gretchen was extremely efficient and very Friendly. This was the best U-haul rental experience I have ever had!

CynthiA O.
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maybe

Jason R.
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El cliente no dejó un comentario.

Grant E.
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This location was over an hour away and their was a location 3 miles from our apartment. It cost us a lot of time and money to organize our pick and then the vehicle was 6 hours late!

Frank G.
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Nothing

Caroline H.
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The front desk staff were great, the lady that checked me in was lovely. The uhaul systems were down so it took a bit longer than expected but I understood. The individual that was asked to go retrieve my blankets and dollies was exceptionally rude. He yelled at the front desk lady and told her he'd get my equipment once he'd thrown the “damn trash in the dumpster”. He didn't take too long but was moaning and griping the entire time. I felt bad for the lady in the front office, she was very nice and courteous; the look on her face when he yelled at her was that of a scolded child. Not professional at all. Front desk lady and gentleman were fantastic though.

Dawn C.
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Very nice people.

Constance J.
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I used this location because I had good service previously. I would not use this again unless a person was able to help. The app experience was dreadful....took over an hour to check in and 45 minutes to checkout. I had to call at least 5 times to get thru the app process. The app process is demanding even tho I had given all my info in pre checkin reservation. Very frustrating to get caught in an app loop, to take pics of mileage, gas gauge, side and back of vehicle, my drivers' license (front and back) all while it was raining. Finding the lockbox was a trick then had to call to get instructions for unlocking the lock. Just TOO MUCH! The vehicle was fine.

jeff D.
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Truck worked out great, uhaul location was great about extending our rental when we ran into issues

Charles C.
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El cliente no dejó un comentario.

Rebecca A.
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I was charge for a scratch for the back cargo part of truck but when I was asked to overlook truck before renting it there was no question asking to check the cargo part of pickup I assumed because this was a rental pickup and was used to move things of course there would be scratches in back of pickup

Jessica O.
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Need more help with the rental process, like the messages and some of the instructions.

Manan V.
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There are people there but they dont care about you. Waited 45mins in the cold for an online rep to authorize my rental. I pre registered and that didnt save any time. The whole process is a joke.

gregory L.
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Was a good experience and under normal circumstances would of been an excellent rating! However, in light of the corona virus and the stipulations it made the online app a bit difficult

Michael D.
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El cliente no dejó un comentario.

Reyna S.
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El cliente no dejó un comentario.

Max E.
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Hard to fine, so sine age, also drop off inspection not done very thoroughly. I parked on a hill, and the gas gauge registered differently and then I got charged for gas which I should not have. I want a refund

Mike F.
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Good people to work with.

Cassey M.
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Have the contract readily available for those about to sign it.

Sallifah O.
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It took 30 mins for them just to scan my ID and then when I got the uhaul it had pet hair all inside. We live in CO so when we were moving it was snowing the wind shield wipers didnt work! Could not return it til the day when it stopped.

kris C.
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El cliente no dejó un comentario.

Kyle H.
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Nothing that I know of.

Brandon S.
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The staff at this location were excellent. Friendly service, positive attitude, and personable. The lady that took my phone call remembered my name when I arrived to pick up the truck. I had made no reservation and made only 1 phone call to ask about renting a vehicle. Phenomenal customer service. Thank you very much.

bobby R.
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Smell of never cleaned cat litter box overwhelms in tiny office space. No moving supplies available for purchase here. Nice people, but clean the litter box, please.

Brett E.
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The lady was very nice, and did a goid job. But the office was very dirty and the overflowing litter box made it very difficult to do business there. Took hours before I felt like I couldn't smell the cat piss burning my nose.

Brandon E.
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El cliente no dejó un comentario.

Alberto P.
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Process was easy and employees were really friendly. Will recommend location to friends and family.

Sang P.
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I rent the truck under my wife name. We picked the truck up a little bit late because of first time and the system did not send the confirmation code. The customer service called my wife when I was at the location to pick the truck up was rude. The truck was dirty at pick-up time. No good first experience.

Shanell L.
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El cliente no dejó un comentario.

jesse M.
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The location was terrible for hooking up a trailer and getting out. I had to back it up all the way to the street to get out. The clerk was nice and friendly but I had to get 3 different Uhaul items from 3 different locations and it was hands down the worst experience ever and I will not be using Uhaul ever again.

Elizabeth C.
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El cliente no dejó un comentario.

Te S.
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El cliente no dejó un comentario.

Sophie M.
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Be sure to warn about charge for not folding blankets. It caught me by surprise.

Brandon K.
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This place is awful. 10/10 would NOT use U-Haul just because of this location/experience. The owners are downright rude and disrespectful and made me feel like I was wasting their time. Be aware, they want you to sign everything and will not let you inspect the truck to note damages (until after you sign stating vehicle condition). If using U-Haul, I highly recommend using a different location!

Ryan H.
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El cliente no dejó un comentario.

debra H.
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El cliente no dejó un comentario.

Jennifer M.
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El cliente no dejó un comentario.

Tarena D.
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Night and Day difference from pickup location to drop off! Very friendly, kind and inviting. No issues with drop off. I was SO exhausted that I forgot to fill up so on top of me losing $100 to my moving crew that bailed because I was late, I also was charged 38$ for gas. Most expensive one day rental ever.

Clayton C.
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Greeley dropoff was great. Very friendly personnel, prompt service. Thumbs up.

Mark B.
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El cliente no dejó un comentario.

Gerald H.
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El cliente no dejó un comentario.

Cicely C.
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She was very friendly and she did the inspection very quickly so that I could b on my way.

michael F.
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El cliente no dejó un comentario.

Steven B.
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El cliente no dejó un comentario.

Shane H.
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Great customer service Very helpful family owned business

Daniel S.
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Staff were both extremely friendly, very prompt, were flexible with my pickup/drop off time, and were available to answer questions.

Mary R.
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The people in the office were amazing. Thank you.

Leland V.
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Everything went well at pick up at their opening time and I dropped off the truck late in the evening and just dropped the key in the receptacle. This location was convenient for me except for the street work that was being done in front of the location.

Teresa L.
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El cliente no dejó un comentario.

Jioni R.
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With a very sticky situation that was in, they helped me even after their normal business hours to ensure I could leave the truck there from Wyoming. Everything eventually worked out after a few days when a manager personally called me from his cell phone to make the situation right and honored the price I paid at a different location before a couple of mistakes were made. This location helped me out a lot.

Doug A.
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Lower the per mile cost.

Sean A.
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El cliente no dejó un comentario.

Rick E.
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Excellent customer service

Meladie H.
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No improvments needed. I used this location two years ago and went back to this location again due to the good service. I will return to this location the next time I need a uhaul truck.

Stephen C.
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El cliente no dejó un comentario.

Maynard M.
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Nobody had a car hauler in that area so we have to make a second trip to pick up our car.

Paul S.
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El cliente no dejó un comentario.

Meili D.
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El cliente no dejó un comentario.

Bethany B.
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The drop key location had debris and animal feces around. Also very hard to locate when driving a large truck around.

Albert H.
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The customer service person behind the desk asked my son if everything went ok and my son said “actually the inside of the truck box was dirty and someone left a pizza box and some other misc trash and the customer service person vehemently disagreed said their people cleaned it out beforehand and said everything but that my son was liar. My son is an electrical engineer and does customer service in the software industry, so he and knows how take care of a customer, and this is NOT how you do it!

PHILLIP T.
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I was greeted with kind and concise service and the vehicle I ordered 100% operational and warmed up a very nice added service on a very cold wintet day. I will be using this particular Uhaul for all my rental needs in the future. Thank you, Phillip T

Lori C.
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El cliente no dejó un comentario.

SHIELA R.
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El cliente no dejó un comentario.

Brenda M.
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El cliente no dejó un comentario.

Saul M.
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El cliente no dejó un comentario.

Norman M.
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El cliente no dejó un comentario.

Rachelle B.
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I don't understand why the same UHaul I rented sat at the storage unit all day while I had to go across town to get a different truck. The trip added at least 10 miles to my charges. Then, I was unable to check-in thru my phone and was helped by the shop owner even though she wasn't open on Sunday. Kodos to her for the service.

Michael M.
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We received the wrong paperwork after being scolded for arriving 30 mins after requested time.

Eva R.
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The on site manager was super nice and helpful, and made the experience super easy. The equipment was in excellent condition and super clean. Definitely will keep using them for all my UHaul needs.

Kathleen K.
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Tell them that they have to pull into Wendy's for access to the Storage area. Once I figured that out, everything else was easy. It was a pleasure working with the attendant.

Rebecca A.
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None, that I can think of.

Mark C.
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open for the hours listed especially since I called and they said they were open!

Michael H.
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The owner was just great!!

Mark I.
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Quick check out with helpful and nice employee

Robert M.
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El cliente no dejó un comentario.

WAYNE M.
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Not a thing it's a perfect situation there the staff is friendly and prompt don't change a thing

Jerry C.
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El cliente no dejó un comentario.

Wendy C.
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The truck I rented had transmission problems. I notified Gretchen shortly after pick up and she made a note of it. Due to MY time crunch, I was unable to exchange the truck. Things went well and I had only minor issues. Once I returned the truck Gretchen notified me that it would be taken out of service immediately. This made me feel better about the care the vehicles get. This is my 3rd rental with 10th street. All the trucks have been clean and seem well maintained. Gretchen is easy to work with and has been very accommodating.

Lisa N.
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The lady who runs this location is a pleasure to deal with. She is very well organized and handled an office full of customers very efficiently and quickly. I would highly recommend this location.

Wendy C.
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El cliente no dejó un comentario.

Jim L.
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u HAUL IS REPRESENTED WELL THE STAFF HERE IN gREELEY

Christopher F.
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Headlight was out

Starlina B.
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Tell is that the truck needs to be cleaned out. Truck was not clean when we got it.

Tony C.
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I had reserved a 26' van in Laramie Wy, the day before my move, Uhaul called to tell me that there was no 26' van anywhere close and a 20' van wouldn't be available until Saturday mid-morning. I was moving on Friday and Saturday. I wouldn't have reserved with Uhaul if I would have know that I wouldn't have a truck when I needed it. They finally agreed to let me get a 20' van in Greeley, but I then had to pay the fuel to drive to Laramie as well as the extra time. Because it was only a 20' van instead of 26', I had to make an extra trip with my pickup and trailer. The customer service rep said she would give me double mileage and an extra day, but when I picked up the van, it wasn't entered that way. I had to convince the on-site rep that I had been promised that. It was a disappointing experience and one I will try to avoid next time by using a difference company the next time I need to move!

flor C.
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El cliente no dejó un comentario.

Timothy J.
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Customer service was great!! She was super nice :)

Dianna L.
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Excellent service...truck easy to drive and clean

David T.
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Very helpful staff, willing to assist with the entire process

No se han enviado comentarios para esta ubicación.

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