Customer Reviews for Neighborhood Shipping Store
(U-Haul Neighborhood Dealer)

234 reviews

1121 Homestead Rd N   Lehigh Acres, FL 33936

(239) 303-4476

Office Hours

  • Mon-Fri: 9 am–5:30 pm
  • Sat: 9 am–12:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(239) 303-4476

1121 Homestead Rd N
Lehigh Acres, FL 33936

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5:30 pm
  • Sat: 9 am–12:30 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Angela Trusty 
Rating:
1.0

The lady. Was absolutely rude and the worst custom service I’ve ever encountered. She doesn’t do “online check in” and then complained about how I only had 6 miles on my estimated mileage. She also said, “if I had a nickel for every time I got burned by customers who are doing what you are doing I would already be retired by now” I didn’t complain or even give a response. Was polite. When I left with the truck, she immediately called my emergency contact and said that she wanted to make sure I returned the truck and that my mom who was my emergency contact was liable. I asked for 2 hour rental. And I got a call at 1 hour and 32 minute stating I was officially late. It was already parked and we were driving away as I received the call, even though I said 2 hours. We returned the truck and realized that the fridge door fell off not even 5 minute of returning it. And they claimed to charged us $25 for the “cleaning fee” and threw it in the dumpster. Worst customer service I have ever received and I would rather drive to a further location and pay miliage than work with them ever again. They shouldn’t be allowed to use U-Haul. Terrible people to have apart of your company.

Tana Compton 
Rating:
5.0

Customer did not leave a comment.

Lisa Murfee 
Rating:
5.0

Customer did not leave a comment.

Randy Maisonville 
Rating:
2.0

Horrible customer interaction. Make you walk around the entire building to get your vehicle. Make you feel like they’re doing you a favor renting the truck to you.

Hal Pinch 
Rating:
5.0

Customer did not leave a comment.

Ryan North 
Rating:
1.0

The owner of this location lacked mamnners or a sense of providing customer srvice. He had recorded the incorrect gas level, the incorrect milleage, and provided the wrong truck. He would not assist in attaching the dolly to the rented truck. All of this with an attitude of arrogance and disdain. We waited two hours for assistence form the regional manager to complete the dolly attachment. In addition, I found a key to one of the trucks discarded in the parking lot.

Stephen Church 
Rating:
5.0

Very helpful and accommodating. I will recommend to anyone I know in need of these services.

Barbara Dietter 
Rating:
1.0

I would move my belongings in a wheelbarrow before ever dealing with this peculiar business again. The owners were very rude -especially the female (not a lady by any means). I paid for 4 days (24 hour’s long). I was told I couldn’t rent it for Sunday since they were closed, so I was reluctantly booked for the extra day ( Saturday) to be allowed to keep it for Sunday. The woman said they didn’t have a truck Sunday, but since my return time was after closing time Saturday, I finally convinced the woman to let me rent it, but only if I had it returned by Monday at 9:00 a.m.-which was 6 hours short of my 24 hours. I returned the truck by 7:00 p.m. Sunday night. The owners were at their business at the time and before I left the store lot , my credit card was charged another $29. Since the store was closed I (the owners were on the property but the door was locked) haven’t gotten a receipt. I was told that U-Haul would not accept my State Farm insurance (which I had called State Farm beforehand who said I was covered up to 10,000 pounds-the truck was 8600 lbs). I’m surprised that store gets any business since the owner’s are so hostile it seems to most of their clientele, from what I observed. The owner’s are past burn-out stage, and seem to hate everyone but their dogs.

Lizabeth Jones 
Rating:
5.0

Everything was good

Yunier Martinez 
Rating:
4.0

Only complaint is the Associate lady was kinda rude and dismissive with customers

Rosa Martinez 
Rating:
1.0

Place was undetected and we have to go through an Ally to get to the trucks, it was unbelievable. It was dirty, the establishment was unsatisfactory

laura Jean-Bart 
Rating:
2.0

This location was very unfriendly. While friendliness certainly isn't required for an efficient truck rental, there were apparent communication disconnects where they would tell us to call Uhaul for some things and when we called Uhaul for some things, they seemed annoyed that they didn't have the information. Really, nobody wants to move or rent a truck. To rent a truck from people who seem annoyed for no obvious reason at you adds an unneeded layer of stress. Hopefully it was just a bad experience and not the overall tone of this location.

Karen Clark 
Rating:
3.0

Trailer was not there when I arrived at 9AM. Hour later it arrived. Not the owners fault but frustrating since this was my pickup time that I reserved and paid for! I should be compensated for an hour of my time that was wasted.

Brian Ross 
Rating:
5.0

Customer did not leave a comment.

Favio Pulido 
Rating:
5.0

Well , it's hard to improve professional at its best ..... Thank you Crew.....

Jimmy Alaniz 
Rating:
2.0

Customer did not leave a comment.

Gary Surace 
Rating:
5.0

Customer did not leave a comment.

Charles Ballard 
Rating:
2.0

Gentlemen was rude to my son-in- law.

Barbare Irish 
Rating:
5.0

Customer did not leave a comment.

Loisy Perez 
Rating:
5.0

Customer did not leave a comment.

crystal clemmons 
Rating:
1.0

The lady behind that counter was extremely rude and clearly racist. I have never encountered Such a ruder or nastier person in my 46 years. That woman should never be allowed to deal with anyone. She should be investigated for her actions.

Pedro Montanez 
Rating:
2.0

I was over charged after I was already charged one amount. I used the truck for less than two hours.

Johanna Mendez 
Rating:
4.0

Customer did not leave a comment.

Marcus Stanley 
Rating:
2.0

The workers were rude to nearly everyone in the store. They had posted hours, but decided to close early.

Krista Turner 
Rating:
3.0

Very mean lady I felt discriminated she was not pleasant at all

Beatriz Boehm 
Rating:
5.0

Not sure, my rental went well.

Lester Osbourne 
Rating:
1.0

Unprofessional and rude to not just myself but each customer interaction I observed. They were uncaring and unable to fulfill my contract as requested. They also, did not have the furniture dolly’s I needed as part of my contract. Equipment was not swept out and had obvious mechanical issues in addition to lights out and and audible exhaust leak.

MARK DUMONT 
Rating:
5.0

Customer did not leave a comment.

rita roque 
Rating:
3.0

It would be better customer service if the proprietor would have the customer familiarize themselves with the drive petals and adjust the mirrors for the customer. They did do a great job on instructing on hooking and unhooking the tow dolly.

Thomas Woodward 
Rating:
5.0

Continue with the great service. The truck felt as if I were driving a regular car. The seats were comfortable. Thank you, it was a pleasant experience.

Yvonne De 
Rating:
5.0

Customer did not leave a comment.

Richard Johnson 
Rating:
2.0

the rep wasnt nice i felt like he is racist

ALEXANDER ROCKER 
Rating:
3.0

Tire pressure light was on. Tires over inflated according to warning screen that would not go off. Just kept flashing and no widow wash in the tank. Another warning light and screen warning.

William Szaflarski 
Rating:
4.0

Vehicle maintenance was not up to date! Tires were low and oil change required light was on! The tire pressure was depleting continuously. I was fearful of a flat tire!

MARCELLA FRANCIS 
Rating:
4.0

Customer did not leave a comment.

Warren Gintis 
Rating:
4.0

Vehicle needs a tune-up.

Sandra ferguson 
Rating:
5.0

Customer did not leave a comment.

Brett Bowen 
Rating:
5.0

Neil and Donna were great. Even with the computer system acting up I was able to get my equipment in a reasonable time. I would recommend them for my or anyone's future needs.

William Hamilton 
Rating:
1.0

Rudest customer service I have ever encountered. 1460 E Pointe Dr, Lehigh Acres, FL 33936 if I was UHAUL I would be embarrassed that this location is a representation of your company.

JULIO PINEDA 
Rating:
5.0

Customer did not leave a comment.

Joel Miranda 
Rating:
1.0

Customer did not leave a comment.

abigail paz 
Rating:
4.0

Not happy to be charged 20.00 for after hour drop off. Was not told this. We were told to put the keys in the Dropbox. Never mentioned a fee.

Victoria Molinari 
Rating:
3.0

Customer did not leave a comment.

DEBORA SCURRY 
Rating:
5.0

Customer did not leave a comment.

Rick Happ 
Rating:
1.0

The lady was very rude and nasty. I was rushed. Very very disappointed. I received the incorrect price I should have not been charged that much.

Gabrielle Julmiste 
Rating:
1.0

The lady Donna and her husband was very rude acting and paranoid about the truck. The truck was dirty and the tire light indicated the tires needed air. I would never rent from this location again.

DAWN BRYANT 
Rating:
5.0

Nice people, quick and easy rental What more could you ask for 😆

BRUCE LILLY 
Rating:
5.0

Customer did not leave a comment.

Vicente castaneda 
Rating:
4.0

Customer did not leave a comment.

Norman Clinton 
Rating:
3.0

Customer did not leave a comment.

Anne Rossi 
Rating:
5.0

Customer did not leave a comment.

Valerie bales 
Rating:
4.0

Customer did not leave a comment.

Marla Murray 
Rating:
3.0

Customer did not leave a comment.

Ebert Long 
Rating:
5.0

Right side tire was bold with steel showing. Not safe!

Joe Whitehead 
Rating:
3.0

Well I put gas and put a little bit more of what I actually took it from but I did not take a picture of it because I did not think they will charge me gas if I put a bit more and when I see the receipt, they charged me $28.88 of gas which I don’t understand. I would not recommend this place because if they charge more of gas when you actually put a bit more, it’s not a place to recommend because that’s not how it works.

Luis Nieves sanchez 
Rating:
4.0

Customer did not leave a comment.

Joseph Ortolona 
Rating:
5.0

Excellent

Reynel Santana 
Rating:
5.0

Nothing really they are very quick to get you taken care of. Donna and her husband are polite and they remember customers by name. I recommend anyone looking to rent a u haul to contact The Neighborhood Shipping store in Lehigh Acres Fl.

Angela Lee 
Rating:
3.0

Customer did not leave a comment.

Gustavo Ocana 
Rating:
1.0

Customer did not leave a comment.

Latoya Carey 
Rating:
3.0

The customer service here was honestly not the best, the location had dogs inside and that’s what the place smells like. There is a terrible odor that hits you right at the door. The woman seems like she hates her job aside from that I was charged for a floor dolly that was not available and was told would be removed from my contract.

Clifton Kelly 
Rating:
1.0

very bad service. Lady up front was rude

HEIDI CRUZ 
Rating:
5.0

Customer did not leave a comment.

Alex Rodriguez 
Rating:
4.0

Customer did not leave a comment.

Suseth Cunningham 
Rating:
5.0

The cab of the truck was not that clean. The sun visors were broken. Overall it was good, but not great.

Peter Yezbak 
Rating:
3.0

U haul emergency hot line wasn't very helpful. Was having a lot of issues with my rental and I couldn't even do everything I was expecting to do.

Angela Lee 
Rating:
5.0

Customer did not leave a comment.

Jamaine Cole 
Rating:
5.0

Customer did not leave a comment.

Ruth Garza 
Rating:
5.0

Customer did not leave a comment.

Nicolas Thomas 
Rating:
5.0

Customer did not leave a comment.

Christina Malick 
Rating:
5.0

Smooth operation

edwin espinal 
Rating:
5.0

Customer did not leave a comment.

Yves buissereth 
Rating:
3.0

Customer did not leave a comment.

John Curlett 
Rating:
5.0

Customer did not leave a comment.

KEVIN NEUHAUS 
Rating:
5.0

Customer did not leave a comment.

Ted Petty 
Rating:
4.0

Customer did not leave a comment.

DEXTER PRICE 
Rating:
1.0

The older lady is very rude and disrespectful to customers...

Javier Uriostegui 
Rating:
5.0

Customer did not leave a comment.

John Ban 
Rating:
5.0

Not a thing!!

Karissa Lockart 
Rating:
1.0

I returned the truck with the same amount of gas I received it with and was charged extra. I was inconvenienced and will not rent a uhaul from this location again.

jahane luster 
Rating:
1.0

We did not leave with a full tank and brought it back with the same amount of gas. And therefore we’re charged for gas at 475 per gallon for gas plus. 368 at gas station. Yah gas was charge on my cc

Rhonda Owens 
Rating:
5.0

The only issue was the passenger side seatbelt was very hard to get to work, other than that everything was good. Thanks

Jess Champlin 
Rating:
4.0

Customer did not leave a comment.

Valerie bales 
Rating:
5.0

All conditions met

Edmond Simon 
Rating:
3.0

Customer did not leave a comment.

Terrence Mack 
Rating:
5.0

The owners were friendly and helpful. The 6x12 trailer I rented was like new I could tell that they take pride in their business and also in the condition of their equipment that they are rented out to customers . I would definitely rent from them again and I would highly recommend anyone that has a need to rent a price of Uhaul equipment don’t hesitate to call them up and you will be happy that your not stuck paying regular prices for subpar equipment and you will find the owners to be very helpful throughout the process.

CARL BEASLEY 
Rating:
5.0

Customer did not leave a comment.

Leida Miranda 
Rating:
3.0

Customer did not leave a comment.

John Curlett 
Rating:
5.0

I had 2 prior reservations and drove all the way to Labelle FL for a truck only to find out that both places did not have my truck. The 3rd reservation I finally got one. I can’t depend on UHAUL. It’s like I have to get lucky to actually get my truck. Next time I will call each local place directly since the UHAUL site is not dependable.

Daniel Stahl 
Rating:
5.0

Customer did not leave a comment.

patricia rush 
Rating:
4.0

Customer did not leave a comment.

Luis Dominguez 
Rating:
2.0

Rudest people ever at any location. They did not give me the guaranteed rate I signed up for. The UHAUL trailer wasn’t there after I drove 40 minutes to get to location. Lady called customer that had trailer was yelling at customer in front of everyone waiting. Overcharged on gas. Bad experience

Michael DeLong 
Rating:
5.0

Customer did not leave a comment.

frank schauer 
Rating:
1.0

Customer did not leave a comment.

Selvandieu Joseph 
Rating:
5.0

Customer did not leave a comment.

daniel cruz 
Rating:
5.0

The owners were extremely accommodating and helpful. Their dogs are gorgeous!!!

Sherrill Brown 
Rating:
5.0

Your awesome thank you so much for your service

Jorge Soler 
Rating:
1.0

rented the cargo van for one week. They sent it out with two bald tires on the front Warning lights kept flashing all week Oil change required low windshield fluid and on the highway we had a tire blow out in passenger rear. after changing tire we had air pressure fault warnings flashing with these other warnings When calling the shop no one knew where the spare tire or jack was. How can they rent vehicles out in this shape?

jeanie phillips 
Rating:
4.0

Everything was good! The couple is a little on the grumpy side(especially the wife) but they are elders, if that helps you understand them. But overall it was very easy and a quick experience. Everything was neat and well organized.

Curtisha Hood 
No reviews have been submitted for this location.

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