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Luis L.
Customer Reviews for 102 St Lexington Ave Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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They were very accommodating re pick up time and parking. They were extremely friendly and supportive, over the phone snd in person.
Robert and Colin C.The people at this location are great and I like renting from here. The sensor for the cargo door did not work, the sensor for the lights was malfunctioning and the controls on the panel for the lights were stuck inside making it difficult to operate. I reported to the guy that I gave the keys but I am not sure if he told anyone that these need to be repaired
Andres W.I ordered 2 dollies with my truck. They didn't have any at all. This really screwed me over. Also the truck was disgusting.
LAUREN H.The in-app process to wait for verification after arriving at the location is long. I had to wait 7 minutes in the cold till it was done.
Arjun S.Very nice rental service
md H.The cost is far greater than anticipated? I expected to pay approximately $70.00 dollars less!! From all my calculations and short time used?
Manuel R.Need more hand trucks available to the customers
Vidalina R.Explain that you close at 9pm to let the customer know there is just an attendant after9pm
Latise R.Great customer service!! I would definitely rent from this location in the future. GC
gregory C.Quick easy, great to refill gas upon arrival since it is a gas station!
Dawna H.I was overcharged during checkout.
SHANE G.Great customer service and location!
Tara M.Made reservation for this location but Uhaul switched to another location on 1st ave but when I called that new location, customer services were terrible and can not answer any questions. Also, that location closes before my planned return time. Called uhaul to switch back to this 102nd st location, lady was extremely helpful and during return the employee was great taking back the van. I definitely will rent from this location again.
Pamela Y.I was very disappointed with my business with U-Haul since I had in my mind that I was dealing with certain professional standards, but it wasn't like that. I had several inconveniences: First I was sent the wrong address by email, so I ended up in 117th St. and almost 3rd Ave in Manhattan. The pick-up address was Lexington and 102nd St.. I had to walk for about 15 mins when I had no time for that. Nobody apologized or felt sorry for the inconvenience. Second, the office is hard to find since it is Gas Station, bodega and U-Haul at the same time. Third, I needed to use the bathroom but it couldn't be shabbier and dirtier with spilled water in all the floor. The toilet was all wet with urine. The staff, not sympathetic at all.
william V.all is ok
Ricardo O.Multiple issues with this vehicle until returned.
Yohannes I.This was my 3rd rental this week . Staff is friendly. It is one block from #6 subway . It is also a gas station for refills
Merrell W.The hours on the website did not match the hours of operation. Ended up having to rent a van for two days instead of a one day rental!
Marc B.Everything went smoothly.
Merrell W.Detallar bien lo que incluye el paquete porque me dijeron una cosa y al final resulte gastando mas de lo debido
diandra C.Keep up the good work.
Lincoln B.This location is the best of the many that I have used in the NYC area
Andres W.The employees were nice enough and good. But the truck seemed like it was something from the early 1980's. No power windows. Rear view mirrors also required manual adjustments. The cab was filthy I had to pay someone to clean the interior of the cab. Most importantly to clean the windows, every single one was filthy to the point of being a danger.
CARMINEB P.There are no 24 hour representative and you're picking up the vehicle from a gas station whereby they have no idea on the process and cannot help you . Forget about a mobile check in , they have no idea how to assist. So you have to call a representative despite mobile check in and hope for a response.
KARINA M.Comment above applies to both locations.
Neil L.Just keep doing what you're doing.
Weldon C.The directions to where my vehicle was parked were not totally clear/accurate so I had to spend some time walking up to each vehicle. It said to the left of the gas station (left when facing which way?) when really it was parked across the street from the gas station. Additionally, I didn't know there were going to be multiple verification steps that might require either my passport or lease agreement, neither of which I had on my by the time I got to the site. Knowing the information ahead of time of what would be required to check in on site would have been useful.
Mary H.I booked everything online and then still had to go to the register and wait to do it all over again. The van had a half a tank of gas and no washer fluid. The windows were filthy. None of that seems to make sense when the location is a gas station as well. Also, the van was not equipped with easy pass, which is standard in 2022. Very inconvenient. I won't use this location again.
Richard A.The scheduler at UHaul scheduled me for pickup at 7am with this location. I had to scramble to download the app and figure the system out at 7am because this location doesn't actually open until 9am. Thank god for the guy in the gas station there who could help/had access to the keys.
Michaela P.I received a call from Uhaul representative 5 minutes before my scheduled truck pick up to cancel my pick up previously arranged at Chelsea. I had to make last minute rearrangements and travel further to pick up a truck somewhere else at this other location and pay my staff extra time for the time they invested. This is unacceptable to inform someone last minute of a cancellation which cost me extra time and money. It was a struggle finding a truck somewhere else and then having to rearrange all the plans.
Cristina F.I dropped off the truck right in front & the parked it for me. Very easy.
Joann N.Terrible experience with U-haul. The agent at the Lexington location was rude and unkind. The uhaul I was given had a broken rear view mirror, was dirty, was in disrepair. I was afraid to drive it but was in a difficult situation so took it away. I was charged about $150 more than the agreed upon price. The gas was below a quarter of a tank but they published the price at 1/4 tank. The guy at the station said he didn't care whether I liked the price or the vehicle because it was haul and not really his business so I could leave if I wasn't happy. Terrible all the way around. Never will I use haul again. Awful experience
RANDY K.Great guys. Great customer service. I'd rent from them all the time.
Annette R.The customer service was outstanding. The vehicle performed to standard. Only recommendation : Let customers know rules for driving such a vehicle in the City and on bridges.
Erik S.Great staff
Pedro Q.It is strange that they were not allowed to take the car and give it to another place
Petr F.Everything was pretty normal. Vehicle was ready, pickup and return took some time as expected. I'd rather do all the preps at home, like uploading D.L. etc., but it worked for me after all. Mission accomplished
Ehud H.I have rented from this location several times, and it has always gone smoothly, and the staff has always been very helpful.
Joyce R.Todo muy bueno excelente servicio
Martin L.Be transparent about costs
Charlize R.David rivera was very helpful and the other gentleman Thank you for your services
Yolanda M.Great service.
Susan L.exceptional and efficient, a pleasure to deal with.
Lawrence S.I payed for a dolly, furniture dolly, and furniture pads and none of the equipment was available or in the truck.
James H.Van was dirty. I had to search for employee when picking up and dropping off. Store was dirty and cluttered
Daniel B.The guy was great he offered to back out the van and he did back it out
Loretta J.Mohamed, the manager, made the process smooth and accommodated the parking of my personal out-of-state vehicle for a nominal charge.
Robert L.