Charged my card $200 for depositlaticia H.
Customer Reviews for 1 Stop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Very unorganized and unprofessional! Had a reservation yet still waited an hour for them to figure out how to use the system.Adam S.
We were unloading our truck on Thanksgiving night and I had to be rushed to the hospital with blood clots I was in there till the 29th of November and they were very helpful again thank you so muchTommy A.
Very Inconvenient.Nadun P.
This was the WORST experience we have EVER had!! the location was manned by Indian staff therefore there was a very strong accent to the point where we could hardly understand them. The location was basically a smoke shop where you can purchase smoking paraphernalia, gamble on gambling machines etc. My wife and I actually felt uncomfortable being inside that location! The staff was not very knowledgeable on how to transact the rental. The trailer was full of cigarette buts and smelled strongly of cigarette smoke as well! when we returned the trailer (as we were told we had to in order to prevent a LARGE fee, the experience was even worse!! The employee who was on duty was new. he did not know ANYTHING regarding U-Haul. We had to wait for him to try to contact his boss to find out what to do. we were there for almost an HOUR just to try to return the trailer. we even took pics to prove we returned it in case it was not entered into the system correctly. NEVER NEVER will we rent ANYTHING if we are sent to this location to pick up and deliver a trailer or anything else!!!!!!!Lorry S.
Original contact and reservation for a 15 ft truck, 12 pads and a furniture dolly were made at 1428 S. Tyler in Wichita, KS. That location and personnel were excellent. Had to pick up a 20 ft truck at 802 N. Wet St. He had 5 pads and no furniture dolly and thought I was getting a Trailer. Got additional pads from original location. No dolly. Truck was great.james B.
Man at the counter was not helpful at all. I was insured my items I rented we in the truck and when I got to my packing location they were not. Paid way more for what I got. Never again at this location will I go.Susan G.
El cliente no dejó un comentario.Rubayet H.
Windshield was very dirtymarcia B.
El cliente no dejó un comentario.Mary G.
El cliente no dejó un comentario.Heather B.
Good customer service!Mowes K.
Pricing was outrageous. $156 for less then a day use. Never plan to use uhaul again, that's for surePedro C.
El cliente no dejó un comentario.Patricia M.
El cliente no dejó un comentario.SHARON A.
Need to do a walk through with customer if someone returns it check it outASHLEY D.
El cliente no dejó un comentario.George C.
A great customer service. I will go back anytime.khalid E.
El cliente no dejó un comentario.josie J.
El cliente no dejó un comentario.KAREN S.
Rep was awesome and helpful after we had cancelationJosh S.
Let us know at booking that this location is a gas station, so that I know I can refuel here, rather than stopping somewhere else.Dana V.
El cliente no dejó un comentario.Joann M.
Store manager did not know how to hookup trailer, in fact he did everything wrong from the get go. Chains were wrong, and he didn't screw down the ball on my receiver hitch,, I did this myself after realizing he did not do it. Took to a Derby location to have them check it before I left for CaliforniaJocy P.
The staff was very helpful!Kim M.
The man at the one stop location waa extremely rude to my brother and I. We will never go to that location for any purpose at all .Callie M.
El cliente no dejó un comentario.Holly A.
Everything was just perfectdena R.
The staff was really nice and friendly. He was busy with customers but managed to multi task and helped me out. Besides he offered me coffee for the inconvenience. I appreciate their effort for being so friendly and helpful. I will definitely visit them next time.Md Rakib Ur R.
El cliente no dejó un comentario.Alonso A.
We rented a unit too and the auto charge didn't set up so we lost some of our FREE month paying late fees because that didn't work. Bummer but everything else is super impressive at this beautiful newer locationMitchell C.
Agents very helpful. No issues with drop off.Milt S.
The young man that waited on us was very courteous & gave great customer service. He made our experience a nice one. The only problem was having to wait a little bit because he was the only person there to wait on regular customers at a convenience store & also handle the rental agreement. And of course we came at the busy hour.Other than that, everything was great. Thank you,Christina H.
El cliente no dejó un comentario.William P.
The gentleman behind the counter eventually got the rental figured out but It was an ordeal. Worst part of the experience was the fact that he couldn't get his card-reader to function properly which sent me to an ATM only to return behind schedule. Not the worst. Not the best.Drew S.
El cliente no dejó un comentario.David M.
El cliente no dejó un comentario.Tom R.
El cliente no dejó un comentario.Richard B.
Very poorly ran business. Nothing to do with the trailer I used itself, it operated perfectly and was exactly what I needed.Gabriel M.
El cliente no dejó un comentario.Erin F.
It was a nice little gas station. They were very helpful.Angela M.
Niam is excellent! Super friendly and helpful! Love that they always have trucks available. And the best part is that they open later than anywhere in the city. Thanks for always taking care of me every time I show up! Dilly Dilly Bros!!!Ngo N.
A little bigger sign. For some reason the trucks didn't register when I drove by.Steven J.
Naim was my reception/helper. Spoke perfect English and was super helpful. Fastest check in and out ever! Establishment was clean and I was even able to get a fountain drink and some snacks ??. When were you ever able to get nourishment at a Uhaul? Perfect 10/10! Highly recommended!Ngo N.
El cliente no dejó un comentario.todd T.
They were very nice and friendly.Thomas W.
They were very helpful!Creekmore C.
The location was ok I suppose. I had a horrible time with the phone pick up!Sarah V.
I had good experiences.Dang V.
They were very friendly.Huerta E.
El cliente no dejó un comentario.William K.
It wasn't swept out, all damage to the truck wasn't marked, it was very filthy inside the cab. The employees were rude and treated me like I was stupid, I feel because I was a woman and forced them to walk around the truck with me. I took pictures as well. There was even blood by the back door.Rhonda L.
Comments are for Uhaul, not pick-up location: I'm sure you've heard this before but, driving a thousand miles without cruise control is ridiculous. If I had known ahead of time that this option is not on your trucks, I wouldn't have spent $1200 to make my leg hurt. How cheap is Uhaul that that isn't on there. You obviously have never driven your own vehicles anywhere. Very disappointed..Jeremy J.
El cliente no dejó un comentario.Virginia S.
El cliente no dejó un comentario.GRANT B.
El cliente no dejó un comentario.Tyler F.
Provide better working equipment.ARTHUR E.
No improvement needed. Awesome customer service!ramona C.
El cliente no dejó un comentario.Kevin M.
The pick up location 1Stop is a convenience/gas-station/head-shop that does not carry any of the additional items you need to use a trailer. So in between people buying beer my transaction took about 45 minutes to complete not including two trips to the Auto Parts Store to get the items 1Stop didn't have. This in addition to the nonsense of requiring two personal contacts that the clerk called to confirm the numbers.Criss B.
They're very helpful and accommodating. The service was quick and staff was friendly.Vanessa R.
El cliente no dejó un comentario.Jennifer M.
El cliente no dejó un comentario.Megan C.
I had no choice in this place. Uhaul changed my pick up location without any notification. I tried to call and confirm several times and never got a response. The person inside was very nice.Dustin K.
El cliente no dejó un comentario.Michael O.
The store had an extremely strong smell of marijuana. I thought I was going to get a contract high when I opened the door.Epley D.
El cliente no dejó un comentario.gary K.
Made a reservation to pick up in Andover, both car dollies lights weren't working. Had to drive an extra 60 miles to west side of Wichita to pick up another one. The straps to secure the car was soaked in oil. Had to drive an extra 60 miles to return the dollie, I couldn't just return it to Andover or they would of charged me doubleJesse D.
The plug for the lights were bent and would not plug in until I repaired the bent connector. I had to drive it in the dark of early morning about 8 miles across town to the loading location and repair the connector. It didn't seem to bother the agent that rented me the trailer that I would have to drive without lights. He said he had no means of repairing it.Rex B.
It was a gas station with 2 trailers and a homeless man outside. The clerk was helpful and a good representative it was the location that was poorJim A.
El cliente no dejó un comentario.Mark D N.
El cliente no dejó un comentario.Terry F.
El cliente no dejó un comentario.emmeti G.
Trailer was full of broken glass the I cleaned out! Very small gas station in bad part of town! Did not have my straps but I was charged for them via online site. Will not be using Uhaul again!Robert G.
El cliente no dejó un comentario.Brian C.
When quotes are given tell customers if it includes tax.Arnetta J.
El cliente no dejó un comentario.ramon O.
El cliente no dejó un comentario.Andre B.
The employee was very helpful and friendly. I would love to go back there for my future business.Judy T.
Amazing staff and very easy to work with. Very very helpful! Will use many more times.melaine C.
I waited in line too long. Clerk kept helping other customers as they came to counter. He stopped processing my transaction several timesStephen Harry D.
Please do not go to this location. It took them forever just to get the keys to the uhaul. Then there were beer cans on the outside and inside. They also tried to over charge me and didn't ask how many miles I would be driving. They also after I returned it stole my credit card information and used it for an online dating website. This was the worst experience I have ever had with uhaul and will not be returning. I should have just went with penske instead.jonni W.
El cliente no dejó un comentario.Steven H.
The personnel here was friendly and informative. The store itself did not seem inviting, but I felt like the personnel had my interests in mind when he told me about the insurance.paula P.
El cliente no dejó un comentario.Courtney M.
There was only one employee working at the register so he had to stop and help other customers which increased my wait time. The employee was friendly and got done as quickly as possible. There needs to be another employee or a better check-out system in place. The cabin smelled like pipe tobacco and the cup holder was dirty and sticky.Jennifer D.
The truck cab was dirty and had a terrible odor.Kimberly H.
Trailer came off driving 50 mph because the tech when tightening the ball down didn't notice that the threads of trailer ball bolt were damaged. Felt tight but was not even partially. First bump and it detached. Full of wedding decorations and supplies. Chains help and iwasable to break slowly keep trailer behind my truck. Safty brake chain connected improperly by agent was of no use and did not function. Lucky no damage to truck or trailer. Uhual equipment very beat up and unclean. Never again.warren D.
OUTSTANDING Experience!! A+++++ Went above and beyond to help us with the gas issue. Every location could learn customer service skills from this gentleman.Gregory Y.
Make sure the person working at the pickup location knows how to hook up the car dolly.Tyler P.
El cliente no dejó un comentario.Taylor W.
Everything at this location was great. Very friendly and fast service. GraciasRobert S.
El cliente no dejó un comentario.dawn H.
El cliente no dejó un comentario.Catrina T.
One Stop did great, however, my U-Haul experience was not good! The original location I was sent to did not have the truck they promised me in my reservation. It was very stressful as I needed the truck in a very specific timeline. Luckily one stop was able to help out. Don't make reservations for trucks that do not exist!BRET G.
I was switched to this location by Uhaul. Will not go back. It was at a convenience store with only one clerk to work the rentals and the store.Robert L.
El cliente no dejó un comentario.Lee K.
El cliente no dejó un comentario.Mia T.
El cliente no dejó un comentario.Bonnie D.