Customer Reviews for 1 Stop Mail Drop
(U-Haul Neighborhood Dealer)

221 reviews

2851 Cropsey Ave   Bensonhurst, NY 11214

(718) 332-5863

Office Hours

  • Mon-Fri: 8 am–8 pm
  • Sat-Sun: 10 am–4 pm

Services at this Location:

Contact Us

(718) 332-5863

2851 Cropsey Ave
Bensonhurst, NY 11214

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–8 pm
  • Sat-Sun: 10 am–4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Fair pricing

DEBORAH ELLEN Winfrey 
Rating:
3.0

Customer did not leave a comment.

Robinson Duong 
Rating:
5.0

Customer did not leave a comment.

TERRELL WILLIAMS SMALLS 
Rating:
5.0

Customer did not leave a comment.

Volodymyr Tyrol 
Rating:
4.0

It would have been nice to let me know about the damage on the van . I took photos and went back to the office to let them know. They said they new about this but wasn’t told to me when getting the van . Thank you , JV

JOHN VENEZIA 
Rating:
5.0

Vehicle was dirty, food left from last user. Vehicle was not mechanically maintained (responsibility of haul to properly maintain vehicle. Brakes noisy. Unable to drive more than 15 mph. No speed, steering terrible. This is not the responsibility of the location but UHaul.

allan greenberg 
Rating:
3.0

No place to park had to park the uhaul a few blocks away

Joe Ferrannini 
Rating:
5.0

Customer did not leave a comment.

xinren yu 
Rating:
5.0

Excellent customer service.

terence kehayas 
Rating:
5.0

Customer did not leave a comment.

Philip Maritato 
Rating:
5.0

I had my initial experience with U-Haul service, and I was highly satisfied. I'll be recommending it to all my friends and family.

Mohamed Ibrahim 
Rating:
5.0

Customer did not leave a comment.

TYRONE KING 
Rating:
1.0

Stop with the hidden fees it’s a catch for average customers.

LLOYD RALPH VINCENT 
Rating:
5.0

Very satisfied!

victor roytlender 
Rating:
5.0

The helpful and professional team. Thank you

NOOR AL 
Rating:
2.0

Truck was broken had to switch to a van. When I came to return van it was very difficult to find parking. Guy working behind counter was very nice

Daniel Friedman 
Rating:
2.0

The truck was dirty inside. I had to extend my useage, therefore trying to find parking for the truck for over an hour. Never again! Worst experience ever, I would not recommend this place to my worst enemy. I never got a refund for the dirty truck or a discount.👎

Laura Zeno 
Rating:
5.0

Friendly staff. Very quick in and out. Food 1 block away, bagel store, Chinese food, deli, pizza before you start or after your heavy lifting.

Christopher Ramirez 
Rating:
5.0

Customer did not leave a comment.

Pablo Espinosa 
Rating:
5.0

Customer did not leave a comment.

Anna Klebb 
Rating:
4.0

BETTER MAINTAINED

Adelaido Meza 
Rating:
5.0

Customer did not leave a comment.

MICHAEL DICRISTA 
Rating:
5.0

Customer did not leave a comment.

Nataliya Dveyrina 
Rating:
5.0

Customer did not leave a comment.

marshon thompson 
Rating:
5.0

Customer did not leave a comment.

Chun P Mai 
Rating:
5.0

well done

Chun P Mai 
Rating:
5.0

100% satisfied with services hardly recommend this place

silvia medina 
Rating:
5.0

Thanks

farhod majdov 
Rating:
5.0

easy, professional and friendly service!!!

monica kereselidze 
Rating:
4.0

Customer did not leave a comment.

DARWIN BRUCE 
Rating:
5.0

It was all good. Friendly and good customer service.

murat akkaya 
Rating:
5.0

👍

VLADIMIR GLEYZER 
Rating:
3.0

First and foremost, the reservation i made with U-Haul had me dropping off the van at a different location, not me driving an extra 25 miles back or $40 that i could have saved, when i went to pick up the van i was told that i NEEDED to return the ban at that same spot or incur a $1,000 fee. Second, the van barely has 7k miles and it stinks, idk what they used the van to move before me but the van stunk. Third, and this is probably not even their fault is that the can was covered in bird poop. I only gave my experience 3 stars because I actually managed to move aside from all the mentioned things.

Owel Rapalo 
Rating:
5.0

Customer did not leave a comment.

YEVGEN SHPYLYEVY 
Rating:
5.0

Just have availability anytime

ROBERTO GONZALEZ 
Rating:
5.0

Customer did not leave a comment.

Alexander Sabler 
Rating:
5.0

Customer did not leave a comment.

FRED BRUMFIELD 
Rating:
5.0

Excellent Customer Service

REYNALDO Lugo 
Rating:
5.0

Customer did not leave a comment.

NGO LUNG WONG 
Rating:
1.0

They moved my location for pick up which was out of the way. Drop off was thru an app that we had a difficult time using. They wouldn't allow us to drop off other than pick up site without a HUGE FEE

LAURA HOLLAND 
Rating:
3.0

Customer did not leave a comment.

Esther Kushinsky 
Rating:
5.0

Check the trucks. The passenger side mirror was very loose and kept turning on every bump. I had to go to another U-Haul dealership and have them tighten it.

Alex Zilberberg 
Rating:
3.0

The Van was completely filthy with trash in the front and dirt in the back. It was not cleaned at all.

Michael Lee 
Rating:
5.0

Customer did not leave a comment.

ANDREI DZEKHTSIARUK 
Rating:
3.0

Can’t really comment on this. Location was closed.

Kennedy Cook 
Rating:
3.0

I booked the vehicle online and all I had to do was show up and sign the contract, but some of the info (like alternate contact) did not remain in the form and I had to provide it again.

Jose Ramon Otero 
Rating:
5.0

Customer did not leave a comment.

Gamlet Avakyants 
Rating:
5.0

Customer did not leave a comment.

DARWIN BRUCE 
Rating:
4.0

Customer did not leave a comment.

Stephen Hrubec 
Rating:
4.0

Customer did not leave a comment.

DARWIN BRUCE 
Rating:
5.0

Customer did not leave a comment.

Eduard Matishynets 
Rating:
5.0

The back area could have used a sweeping, it was sandy.

ROGER BRYANT 
Rating:
4.0

Customer did not leave a comment.

HAU LAM Cheng 
Rating:
4.0

Customer did not leave a comment.

Fahad Riaz 
Rating:
5.0

Customer did not leave a comment.

Tzion Zakaria 
Rating:
3.0

Customer did not leave a comment.

IHOR KHOMYCH 
Rating:
5.0

excellent service and the cars are clean and new guys are super nice thanks for the help and for the positive communication

Zarsher Igamberdiyev 
Rating:
5.0

It’s just a little expensive

NIKA GONGADZE 
Rating:
5.0

Customer did not leave a comment.

JASON CHEN 
Rating:
5.0

Customer did not leave a comment.

Magdalena Ortiz 
Rating:
5.0

One complaint. The step into and out of the van is too small and creates an uncomfortable entry and exit from the van. The service itself was great!!!

William Mohrman 
Rating:
5.0

I didn’t catch the name of the young man who assisted me at the front desk. He was very attentive and made sure all went well for me. Thank you! I’d recommend this place without a doubt.

Enid Pellett 
Rating:
4.0

Customer did not leave a comment.

Jesus Fermin 
Rating:
5.0

Recommend

mikhail yarmitskiy 
Rating:
5.0

The equipment was fine, just a little soiled and had scratches. Made me a bit nervous but it was normal for a used product. What spooked me was that the side view mirrors were difficult to see the rear traffic. It was normal stuff for a truck, just different for me. I am a professional driver, so I was fine.

Robert Kirk 
Rating:
5.0

Customer did not leave a comment.

Davit Chakhmakhchyan 
Rating:
5.0

Customer did not leave a comment.

JESUS MESA-MANGUAL 
Rating:
3.0

Picking up was no issue. Returning there was an issue, because the young guys that were attending, did not get up from the seats to see if the gas tank was satisfied or to read the miles. When I got the invoice I was charged for gas when i leave the tank the same way I received. I have to call and request a refund for the gas, which they send me an invoice saying I will get the credit for that... Still today 1/13/23 and I had to call the U-Haul collection department because they were charging me $56 dollars including a late fee of $30.00.

ZORAIDA ALVARADO 
Rating:
5.0

Nothing all was well

roman zavulunov 
Rating:
1.0

It's was not clean and the box truck was dirty

Raul Reyes 
Rating:
5.0

Customer did not leave a comment.

LEONEL PERALTA ALAMEDA 
Rating:
5.0

Great customer services. Thank you

khuriam aftab 
Rating:
5.0

Customer did not leave a comment.

samy ilnhort 
Rating:
5.0

Staff was great! Just wasn’t aware that we would be charged an additional $15 for fuel ? we traveled 6 miles, were charged for that mileage PLUS another $15???

ALAN CHAZANOFF 
Rating:
5.0

Customer did not leave a comment.

eugene roytman 
Rating:
5.0

They were professional fast and attentive I would definitely recommend this location

Keisha Rogers 
Rating:
5.0

Customer did not leave a comment.

Dariusz Komuda 
Rating:
5.0

Customer did not leave a comment.

RALPHIE MELENDEZ 
Rating:
5.0

Very good

Leonid Kershteyn 
Rating:
5.0

Customer did not leave a comment.

GABY BARAKAT 
Rating:
5.0

Customer did not leave a comment.

samy ilnhort 
Rating:
5.0

Great location for a uhaul rental . No problems getting the rental it was an in and out no hassels great customer service and also respect towards the customers. Thank you yall were great . I would rent here again

CARMEN PACHECO 
Rating:
5.0

Great service but truck wasn’t that clean! Good Job thank you:)

Batbuyan Galsanpuntsag 
Rating:
5.0

Customer did not leave a comment.

Nikita Baev 
Rating:
3.0

Good service

Filiberto Perez 
Rating:
5.0

The guy was very friendly and helpful. He made my day...

murat akkaya 
Rating:
5.0

Customer did not leave a comment.

samy ilnhort 
Rating:
5.0

Love the guys at 1 Stop! Always provide great customer service

Max Guyvoronky 
Rating:
5.0

Customer did not leave a comment.

VLADIMIR GLEYZER 
Rating:
4.0

Ensure you can get a receipt on return of the vehicle

Hopethea Mobley 
Rating:
5.0

Everything its good. Thank you

feza ornena 
Rating:
5.0

Customer did not leave a comment.

michael lagana 
Rating:
5.0

Customer did not leave a comment.

Rafael Shaltuper 
Rating:
1.0

Maintain the well being of your trucks. Broke down on me twice. Had to wait for roadside assistance on two different occasions. Three hours each time. Was unable to finish my move on the same day. Was not refunded and had to pay for a second truck two days later to finish my move.

Mina Nemr 
Rating:
5.0

Customer did not leave a comment.

RALPHIE MELENDEZ 
Rating:
5.0

Great customer service!

soufiane wardi 
Rating:
5.0

Customer did not leave a comment.

samy ilnhort 
Rating:
5.0

Perfect size for a right move! Thanks 1 stop mail drop! Easy pickup and return!

ANDRO FRANCISCO 
Rating:
5.0

Customer did not leave a comment.

ALBA MORALES 
Rating:
5.0

Customer did not leave a comment.

RAYMOND CARTY 
No reviews have been submitted for this location.

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