Customer did not leave a comment.
Ivan F
Customer Reviews for 1 Stop Mail Drop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Good
MICHAEL BFair pricing
DEBORAH EIt would have been nice to let me know about the damage on the van . I took photos and went back to the office to let them know. They said they new about this but wasn’t told to me when getting the van . Thank you , JV
JOHN VVehicle was dirty, food left from last user. Vehicle was not mechanically maintained (responsibility of haul to properly maintain vehicle. Brakes noisy. Unable to drive more than 15 mph. No speed, steering terrible. This is not the responsibility of the location but UHaul.
allan gNo place to park had to park the uhaul a few blocks away
Joe FExcellent customer service.
terence kI had my initial experience with U-Haul service, and I was highly satisfied. I'll be recommending it to all my friends and family.
Mohamed IStop with the hidden fees it’s a catch for average customers.
LLOYD RVery satisfied!
victor rThe helpful and professional team. Thank you
NOOR ATruck was broken had to switch to a van. When I came to return van it was very difficult to find parking. Guy working behind counter was very nice
Daniel FThe truck was dirty inside. I had to extend my useage, therefore trying to find parking for the truck for over an hour. Never again! Worst experience ever, I would not recommend this place to my worst enemy. I never got a refund for the dirty truck or a discount.👎
Laura ZFriendly staff. Very quick in and out. Food 1 block away, bagel store, Chinese food, deli, pizza before you start or after your heavy lifting.
Christopher RBETTER MAINTAINED
Adelaido Mwell done
Chun P100% satisfied with services hardly recommend this place
silvia mThanks
farhod measy, professional and friendly service!!!
monica kIt was all good. Friendly and good customer service.
murat a👍
VLADIMIR GFirst and foremost, the reservation i made with U-Haul had me dropping off the van at a different location, not me driving an extra 25 miles back or $40 that i could have saved, when i went to pick up the van i was told that i NEEDED to return the ban at that same spot or incur a $1,000 fee. Second, the van barely has 7k miles and it stinks, idk what they used the van to move before me but the van stunk. Third, and this is probably not even their fault is that the can was covered in bird poop. I only gave my experience 3 stars because I actually managed to move aside from all the mentioned things.
Owel RJust have availability anytime
ROBERTO GExcellent Customer Service
REYNALDO LThey moved my location for pick up which was out of the way. Drop off was thru an app that we had a difficult time using. They wouldn't allow us to drop off other than pick up site without a HUGE FEE
LAURA HCheck the trucks. The passenger side mirror was very loose and kept turning on every bump. I had to go to another U-Haul dealership and have them tighten it.
Alex ZThe Van was completely filthy with trash in the front and dirt in the back. It was not cleaned at all.
Michael LCan’t really comment on this. Location was closed.
Kennedy CI booked the vehicle online and all I had to do was show up and sign the contract, but some of the info (like alternate contact) did not remain in the form and I had to provide it again.
Jose RThe back area could have used a sweeping, it was sandy.
ROGER Bexcellent service and the cars are clean and new guys are super nice thanks for the help and for the positive communication
Zarsher IIt’s just a little expensive
NIKA GOne complaint. The step into and out of the van is too small and creates an uncomfortable entry and exit from the van. The service itself was great!!!
William MI didn’t catch the name of the young man who assisted me at the front desk. He was very attentive and made sure all went well for me. Thank you! I’d recommend this place without a doubt.
Enid PRecommend
mikhail yThe equipment was fine, just a little soiled and had scratches. Made me a bit nervous but it was normal for a used product. What spooked me was that the side view mirrors were difficult to see the rear traffic. It was normal stuff for a truck, just different for me. I am a professional driver, so I was fine.
Robert KPicking up was no issue. Returning there was an issue, because the young guys that were attending, did not get up from the seats to see if the gas tank was satisfied or to read the miles. When I got the invoice I was charged for gas when i leave the tank the same way I received. I have to call and request a refund for the gas, which they send me an invoice saying I will get the credit for that... Still today 1/13/23 and I had to call the U-Haul collection department because they were charging me $56 dollars including a late fee of $30.00.
ZORAIDA ANothing all was well
roman zIt's was not clean and the box truck was dirty
Raul RGreat customer services. Thank you
khuriam aStaff was great! Just wasn’t aware that we would be charged an additional $15 for fuel ? we traveled 6 miles, were charged for that mileage PLUS another $15???
ALAN CThey were professional fast and attentive I would definitely recommend this location
Keisha RVery good
Leonid KGreat location for a uhaul rental . No problems getting the rental it was an in and out no hassels great customer service and also respect towards the customers. Thank you yall were great . I would rent here again
CARMEN PGreat service but truck wasn’t that clean! Good Job thank you:)
Batbuyan GGood service
Filiberto PThe guy was very friendly and helpful. He made my day...
murat aLove the guys at 1 Stop! Always provide great customer service
Max GEnsure you can get a receipt on return of the vehicle
Hopethea MEverything its good. Thank you
feza oMaintain the well being of your trucks. Broke down on me twice. Had to wait for roadside assistance on two different occasions. Three hours each time. Was unable to finish my move on the same day. Was not refunded and had to pay for a second truck two days later to finish my move.
Mina NGreat customer service!
soufiane wPerfect size for a right move! Thanks 1 stop mail drop! Easy pickup and return!
ANDRO F