Awesome
IGOR K.
Customer Reviews for 1 Stop Mail Drop
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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The lock of the key's box was broken. I arrived at 8am to pick up my truck but the lock with a key was broken and I spent two hours to resolve this problem. Finally , this office opened at 10am and even office worker couldn't to open it. After more fifteen minutes of asking to give an other truck I've got it. So I lost two hours and a half , thank you u-haul. Very bad experience!!!!!
Alexey N.I know it would be difficult but parking closer to the store would be nice.
JOSEPHAYODELE A.The young man that checked me in was outstanding .
David C.Excellent customer service
ABDALNASSERI M.Van was dirty with a lot of Sand inside, location is ok but there is not parking lot so u have to leave trucks outside is not easy to find a spot
Eduardo B.It was somewhat clean
Den L.stay with your professionalism
URIADEMAR O.They opened late. Had no equipment I requested in my reservation.
IVAN K.Young man was very nice but should let people know if they need to drop off uhaul by a certain time. We were told we could drop off whenever next day.
Eric L.Not at this time
CONRAD S.The person that assisted me with this rental was very friendly, helpful and polite.
MELISSAM J.Very good and professional service Thanks
anthony P.Track is super dirty, I rent the box track from this location second time because it is close to my house ,but track needs lot of cleaning
KHATUNA B.Great experience good people !
janet C.No comments
KASSIMMOHAMED Y.Ehhh I don't want to review the location, I want to review the organization I guess? My reservation was fucked up so badly that I waited on a street corner in front of a closed store crying from 6am-10am and then waited another 4ish hours and then ended up spending over $1000 to change my plans. Nobody contacted me before my scheduled reservation. I did get one missed call, while I was in session with a client and could not answer, but they did not leave a voicemail so I doubt it was UHaul. I received an automated text message the night before my reservation, showing a location that was too far away for me to get to and a time that was several hours past my requested time. I understand location is only a preference, but was under the impression the time was firm. And that I would be contacted with any changes to my scheduled reservation. I was on the phone for an hour sorting it out, explanation was that my reservation which I had had for weeks had been moved because somebody else made a reservation at the last minute. Glad to know I'm less important than a needy man...as per usual...whatevs... Sam from the very far away pick-up location was extremely helpful. I went to pick up the truck at 6am using 24/7 mobile pick-up. But it said my truck share had been scheduled for in person, not mobile, so I had to wait for the store to open. I called customer service and nobody could help me, they just transferred me to someone else. I was transferred to three different people. And they were cold transfers, so I had to explain the situation all over again. The third woman even said she had no idea why I was transferred to her, the other two should have just been honest and said they could not help me. She was kind and understanding and listened to me cry because I had been stranded in the middle of nowhere since 6am, and had spent all my money and had unnecessary covid exposure on the way to the location, thinking I could use the uhaul to get back. But ha ha no. Anyways, when the store finally opened, the lockbox with the truck key was broken and I had to wait for a locksmith to come. Things happen. But Sam at the store called UHaul and explained the situation, and was told he would receive a call back, and then nobody called him back. Eventually he called to check. I thought we had been waiting for a locksmith for ages, but no, just waiting for uhaul to call back and authorize calling a locksmith. Mmmmmkay. So many many many hours later, several hours after I was supposed to be out of my old apartment, after I needed to be on the road, after the moving van parking spot I had paid through the nose to reserve had expired, even after the pick up time for keys for my new apartment had passed - I finally picked up my truck. And mobile pick up and drop off did not work well on my phone at all: images didn't load, links didn't link. Truck was mostly clean but there was some stuff in it and a smell in it, couldn't have photographed that even if the app had functioned...but a dolly and some furniture pads were part of the stuff left in it so that was lucky. Definitely would never use uhaul again. But Sam at the pick-up location was super helpful. I'd have said thanks but my phone stopped working! ...so I drove several hours in the middle of the night with no gps or phone! Which isn't uhaul's fault but the timing wouldn't have lined up had my reservation not been given away last minute to some dude. If I had at least been notified then I could have made other plans.
HOLLY D.Staff was very professional and friendly
MERIUMA T.Very pleasant and professional attitude. Thank you and recommend your office.
BORISL M.This location was 1000% helpful after the original location I reserved the truck at and took an overly priced Uber to get to ended up being closed. Took almost an hour to finally get a truck at this location. I will not use uhaul again.
JAMIE V.Thanks you
LUISA R.Not correct charge, I have recipe and pick dashboard about miles before start engine. And I have pick after put gas and drop off Van . Than send me not correct statement and charge gas fee. This guys not check Van, just say leave Van on parking and come. After sending and extra charge like for gasoline. We always put extra gas.
Azamat K.Very, very helpful. Even if every car was booked, your toke time and looked around until they got what I needed. Gracias
Qemal X.Great
THOMAS M.Good experience, 9 foot van easily handled my couch.
Gleb C.There is nothing to be improved. I would like to say that your representative was very accommodating and helpful.
Michele B.Fast and good service
konstantin K.It was perfect
Eliahou S.Everything about the location was great along with the van. But I had a really difficult time when I tried to use UHaul's "24/7" truck share. I feel like they're trying to compete with zipcar. If so, you guys could learn a lot from how simple it is with them.
William V.Truck rented was not secured. I moved on a rainy day and 80% of my stuff was wet inside the truck. I need to find out how I get a partial refund. That was unacceptable.
CHESLA F.there was limited parking at location and employee said there was a dent on the front bumper that was definitely not due to anything i did
Ilya S.I think that customers should receive their $25.00 back for accident insurance if they did not incur an accident during their rental usage.
Denise T.great staff, very informative.
Faran A.will rent again
David G.thank you
James F.very good
Vladimir V.A+++++++++++
Alvaro L.great service! good staff quick
Emil A.Excelente
Feliks P.There's nothing i would want to improve everything was perfect and i myself would definitely go back again...Thank you
christopher C.Guy in charge was cool. Truck was clean and new. Great service. Can't ask for more.
John M.everything was perfect! Definitely will recommend to friends and come back for my next moving here!
Andrei G.