Customer Reviews for Westlake Storage Solutions
(Distribuidor de U-Haul del vecindario)

2,752 comentarios

1467 Lawrence Dr   Thousand Oaks, CA 91320
(At corner of Rancho Conejo)

(805) 778-1741

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 7 p. m.
  • Sáb.: 8 a. m. - 6 p. m.
  • Dom.: 8 a. m. - 4 p. m.

Servicios en esta ubicación:

Contáctanos

(805) 778-1741

1467 Lawrence Dr
Thousand Oaks, CA 91320
(At corner of Rancho Conejo)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 7 p. m.
  • Sáb.: 8 a. m. - 6 p. m.
  • Dom.: 8 a. m. - 4 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

The person took immediate initiative to help me as soon as I drove into the lot. Also he found I left my house keys in it and immediately call me back to save me a round trip. Absolutely the best customer services. Will definitely rent from this location going forward.

Phillip P. 
Clasificación:
5.0

El cliente no dejó un comentario.

David M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith W. 
Clasificación:
5.0

I was able to get my truck and get to work quickly.

Edward K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vivian B. 
Clasificación:
5.0

These guys are smart, polite and professional. Access to the vehicles is easy with plenty of room. Just keep doing what you are doing. Don't change anything.

Diamond L. 
Clasificación:
1.0

Truck would not start at end of day, eta for mechanic over 90 per uhaul, advised to purchase battery by uhaul customer service and submit reciept and will be reimbursed. Reciept submitted and still no reimbursement for battery.

Christopher S. 
Clasificación:
1.0

El cliente no dejó un comentario.

Cathy A. 
Clasificación:
5.0

El cliente no dejó un comentario.

James G. 
Clasificación:
1.0

My location got changed last second to this one. It was supposed to be in Simi Valley, I understand that stuff happens but there was no phone call or explanation that this was a possibility of happening. We got a text message and called to see what was going on and talked to a young man that told us that just because we “reserved a uhaul” doesn't mean it will be available, it just means that our information was received and a uhaul was requested and that they could change the location due to unforeseen circumstances. That was not told to us beforehand and was very confusing. Then when we got to the uhaul in Thousand Oaks, the young man and a young lady were there. The place is a mess, doesn't even look like an office. The young man was wearing his hood up (it was 80+ degrees outside) and was very sassy to us. We asked if we could get the mattress bag that we had already paid for and they said they could add one to the order (they were going to make us pay for it) turns out they would not give us one because we had purchased it from the Simi Valley location (and then they changed the location on us). So no mattress bag unless we wanted to drive to that location also. Then we told them we reserved an appliance dolly and the young man pretty much told us we weren't getting one and was arguing with us about it. The young lady said they DID have one available and wheeled it out for us. The young man is a complete punk. Very argumentative, very unprofessional, very rude and unapologetic. I've never had customer service this bad especially when we were the ones being put out over this whole thing. I work at Costco and I know how important customer service is. I'll never be using this location and will most likely avoid uhaul in the future.

Jennifer C. 
Clasificación:
5.0

Such great and friendly staff also very understanding I will be renting from them more often.

JuanCarlos A. 
Clasificación:
5.0

Have the equipment (trailer) closer to the office for pickup. I'm not sure this is possible given the layout of the site.

Kenneth E H. 
Clasificación:
5.0

El cliente no dejó un comentario.

NICK M. 
Clasificación:
2.0

it is in the middle of an office complex with no directions as to where it is.

maurice L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomasina S. 
Clasificación:
5.0

El cliente no dejó un comentario.

David M. 
Clasificación:
5.0

Great guys running the place

william C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kyle B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark L. 
Clasificación:
3.0

This location was closed! Just dropped the vehicle off! I didn't interact with employees nor did I go into the building.

David H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marjorie F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carly F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth V. 
Clasificación:
5.0

He was such a hard worker and was extremely helpful. The phone was ringing off the hook and the poor guy was handling everything all by himself. There should be two people working because he was doing the job of 3 people. I don't remember his name, but an incredible employee.

Matthew W. 
Clasificación:
3.0

This was the third location we were directed to and it was nearly twenty miles further away then our original pickup spot. When we arrived they did not have any dollies available and sent us to yet another location for those. Very frustrating.

Debby E. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kyle D. 
Clasificación:
4.0

Great and friendly customer service. Very knowledgeable and affordable

Darien D. 
Clasificación:
1.0

The gas gauge is broken or was stuck while I filled the gas tank to deliver the truck with the same gas level as when given to me. I ended up paying $155 in gas which was an overfill because the gauge did not move to the actual gas level until i restarted the truck a few times. I reported this issue to Josephina at corporate, but no refund thus far. How can this get resolved? I'm a frequent user of your monthly storage and rentals. 310-351-8684 - Steve

STEVE A. 
Clasificación:
5.0

It went well. No need to change a thing.

Brian A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Austin W. 
Clasificación:
5.0

Our unit was infested with rat poop and they refused to call the other unties to notify them or us that there was an issue and failed to rectify the situation or compensate us for damages They keep their storage units so dark and don't have any pest control. They need to be held accountable for the damages done to my belongings. The person we spoke to was very rude and condescending and has still failed to get us the information needed to submit a proper claim.

Cody C.  |  Overall Experience 
Clasificación:
5.0

All good. Easy pick up and even easier drop off.

jose C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rana C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott L. 
Clasificación:
5.0

All went well.

Brian W. 
Clasificación:
2.0

Have vehicles thoroughly checked before renting. My rental I turned in today had to have two quarts of oil added 60 mins. after I rented it and drove off the lot. I was waiting 2 1/2 hours for UHaul Emergency Road service. I missed a Fathers Day party because of this.

John K. 
Clasificación:
1.0

I NEVER RENTED ANYTHING

benjamin T. 
Clasificación:
5.0

The staff on Saturday morning was awesome!

Scott L. 
Clasificación:
2.0

Somewhat friendly employees. Seemed very absent minded about things. The truck itself was very dirty and smelled awful. It looked like it hadn't been cleaned in a very long time.

Jason B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Carl B. 
Clasificación:
5.0

Very easy to use

larry B. 
Clasificación:
3.0

Overall over-the-phone customer service is just terrible.

Devdatt C. 
Clasificación:
5.0

Excellent service representative, very pleasant and helpful. I liked your self help video on connecting the trailer, but ot didn't show how to disconnect and it was a bit of a problem. The tongue of the trailer was stuck on the hitch and would not lift off. Fortunately the representative was able to give the trailer a strong tug and it opened up the tongue. Just a suggestion.

Alex P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Annette L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick N.  |  Overall Experience 
Clasificación:
4.0

Truck was functional, and actually drove reasonably well, but had over 135k miles and a broken sun visor for the driver.

Andrew M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amy C. 
Clasificación:
2.0

Gas was labeled full in document emailed, but it was 1/8 below full. Didn't want to get charged, so I filled it up all the way. Person was not ready when I arrived, so I had to wait 20 minutes for them to deal with something storage unit related.

Robert D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Garrett T. 
Clasificación:
5.0

El cliente no dejó un comentario.

James S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Juan Angel Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randy S. 
Clasificación:
5.0

Super friendly, helpful, flexible, and well-stocked, had the exact van I needed, ready to rock! Very happy with these guys.

Lorenzo G. 
Clasificación:
5.0

Good and fast service.

arnoldo M. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD W. 
Clasificación:
4.0

I was really surprised about my last bill. I believe having a set price above certain amount of miles, would really help the customer save money. People moving already have so many expenses. Big companies should have mile packages that can help people moving miles away.

brasilia P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pablo J. 
Clasificación:
5.0

El cliente no dejó un comentario.

brian E. 
Clasificación:
5.0

nothing needed. no problems.

CHARLES W. 
Clasificación:
5.0

Ryan is always the best......been renting u hauls close to 40 years ow for business

peter B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Saul L. 
Clasificación:
5.0

Was quick and easy.

Paul L. 
Clasificación:
5.0

Ryan is always the best

peter B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christy J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah P. 
Clasificación:
5.0

The guys at this location were very nice and easy to deal with, everything was as promised, no hitches or issues. Will use this location again if we need a rental or storage in this area.

Mark H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARMANDO T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin P. 
Clasificación:
5.0

Guy running this place iwas great!

Edward S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jenna K. 
Clasificación:
5.0

Great find!

Margarita B. 
Clasificación:
5.0

There was a box similar to a toothpaste box and candy wrapper in car. I tossed and cleaned up. There was no place to charge my phone. Please make sure you note that in vehicle description if it's not already there

Paul C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rosemary P. 
Clasificación:
3.0

I appreciate the fact that this location had available trucks. We called around nearby locations and no one had trucks for same day rental. Overall, it was a positive experience.

Ulises V. 
Clasificación:
5.0

Shane was great. Very friendly and personably. He explained everything toughly and with a great attitude.

Aaron B. 
Clasificación:
5.0

El cliente no dejó un comentario.

TiffanyLee R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian C. 
Clasificación:
5.0

El cliente no dejó un comentario.

John W. 
Clasificación:
5.0

El cliente no dejó un comentario.

TRESHA A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott L. 
Clasificación:
4.0

Good Service

Glenn M. 
Clasificación:
5.0

Amazing service and attention to detail!

Patricia H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris L. 
Clasificación:
4.0

the attendants were helpful and very professional and friendly

Joan H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Marc R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Seongchul J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Lisa M. 
Clasificación:
4.0

Traveled a total of 12 miles, yet was charged for two gallons of gas. Gas needle was exactly in same place as when I rented it.

Richard U. 
Clasificación:
5.0

Everyone working at this location on Lawrence in Thousand Oaks were friendly and helpful. A very positive experience!

Roger E. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jose E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lawrence C. 
Clasificación:
5.0

Shane at Lawrence Drive in Newbury Park was AWESOME!!!!! Thanks for the great service!!!

Greg D. 
Clasificación:
4.0

Let customer know of your charging additional fees for gas if you've told them they don't have to worry about gas. Overall experience was still great, would do business with again. Very friendly staff.

Lorena G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard U. 
Clasificación:
3.0

The location was ok once staff arrived. I'd arranged an early pick up but the last person returned the truck late so no one could put out keys for me. There has got to be a way to notify customers when this happens. As it was, I stood in the parking lot for an hour. Once I reached someone at the 24/7 customer service line, she could not help me with anything related to the Uhaul app. She transferred my call and after waiting for over 20 minutes with no answer, I hung up because staff arrived. The wifi signal at this location is horrible so you have to find a spot to stand in the partking lot to get any service. Pick up was a hassle when trying to use the app. The staff at the location however, was great and very helpful.

Kelly A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Justin S. 
Clasificación:
5.0

The young man that helped us today did a great job and was really helpful

william T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert O. 
Clasificación:
3.0

The vehicle broke down twice in a single day.

venkatesh T. 
Clasificación:
5.0

El cliente no dejó un comentario.

CONRAD N.  |  Overall Experience 
Clasificación:
5.0

This place is awesome. The team is INCREDIBLY nice and super helpful.

Kristen W.  |  Overall Experience 
Clasificación:
5.0

The staff was always helpful. Great crew over there. Will definitely recommend to friends.

john F j.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Carles S.  |  Overall Experience 
Clasificación:
5.0

Love this place just wish had other options to be open other hours as well.

Tai z.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Bob K.  |  Overall Experience 
Clasificación:
5.0

great place to rent a storage unit or a moving truck or van ,great staff .i would rent from them again

Patty S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Vincent I.  |  Overall Experience 
Clasificación:
5.0

James and his crew were super helpful and always took care of our needs. He would call us in advance for scheduling and went out of his way to help us find the right truck when moving out. Best service and very friendly staff.

Walter S.  |  Overall Experience 
Clasificación:
5.0

Great customer service! Very friendly, knowledgeable, and professional staff available both by phone and in person.

MARGUERITE S.  |  Overall Experience 
Clasificación:
5.0

Everything was great. Everyone working there was wonderful. Thank you for a great experience.

April E.  |  Overall Experience 
Clasificación:
1.0

Facility is very dirty! Customer service is poor as well.

Doua L. | Reservación
Clasificación:
5.0

Both Shane and John did an excellent job accomodating our needs. I`m very satisfied with the entire process..

Ursula H. | Reservación
Clasificación:
5.0

The employee Shane was an excellent help, unfortunately U-Haoul had made a mistake by booking us a storage at that facility, but Shane was quick to help us find a solution.

Kevin T. | Reservación
Clasificación:
5.0

Spoke to Chris to cancel my reservation he was extremely helpful very professional

Adriana A. | Reservación
Clasificación:
1.0

We requested a 5x5x9, that wasn't available at the location. We were given available space. We were denied the year in advance discount, and when asked, Larry denied that was offered on the website.

Bruce D. | Reservación
Clasificación:
3.0

This is a nice facility in what I feel is a safe location. However, I feel the person running it could use an assistant. I arrived on a Thursday and he was running himself ragged trying to help all.

Jill C. | Reservación
Clasificación:
5.0

Easy, quick move in, clean, helpful

Gina S. | Reservación
Clasificación:
5.0

This is the third summer we have used your storage units for our college kids. We have had nothing but positive experiences every time! Thank you for providing such a valuable service.

Marci D. | Reservación
Clasificación:
5.0

We received excellent first-time assistance and are very pleased with the facility.

Loring S. | Reservación
Clasificación:
5.0

well done, great team & easy access & check out for truck rental, James is quite good

STEPHEN S. | Reservación
Clasificación:
5.0

James The Owner was excellent as well as his staff! i would highly recommend using WESTLAKE STORAGE SOLUTIONS,INC. All friendly &Helpful NO Rats or Bugs in my unit very clean&Climate Controlled thanx.

TAMI F.  |  Overall Experience 
Clasificación:
5.0

Very nice staff and easy to move-in and convenient location if unit..

katie c.  |  Overall Experience 
Clasificación:
5.0

Really appreciated the staff putting in the extra effort to help me out

WILLIAM A.  |  Overall Experience 
Clasificación:
5.0

The facility was easy to find and equipment return was a breeze. Storage access was easy and we were able to empty our trailer and truck in under 45 minutes.

Jerilyn M. | Reservación
Clasificación:
5.0

Best storage situation I’ve ever had.

kelly c.  |  Overall Experience 
Clasificación:
1.0

Very disappointed. The storage unit was not free, it leadme to have no unit large enough for the truck.

Brenda B. | Reservación
Clasificación:
1.0

30 minutes away and found out that the facility wasn't honoring the UHAUL reservatuon (1 month free) and was told I would have to purchase 3 mos time. Still working out the issues caused by this .

Brenda B. | Reservación
Clasificación:
5.0

The staff is very friendly and helpful. from storage to trailer drop off, they didnt give us any problem. Thank u0

Benson P. | Reservación
Clasificación:
5.0

The move in to our storage unit went exactly as planned. There were no issues.

Craig H. | Reservación
Clasificación:
5.0

Great!

AC P.  |  Overall Experience 
Clasificación:
4.0

Very nice and helpful. Made a reservation for a unit that was unavailable. Not sure why the system allowed a reservation for a unit that was not available but helpful staff made accommodations.

Privacy R.  |  First Impressions 
Clasificación:
4.0

Clean, accessible. James was very helpful.

Privacy R.  |  First Impressions 
Clasificación:
1.0

Westlake Storage Solutions did not have a space available for me despite the reservation. I reserved space at another facility instead.

Privacy R.  |  First Impressions 
Clasificación:
1.0

I`m really disappointed. They didn`t have the storage I reserved and they didn`t help me, they refused to solve their mistake and now

Privacy R.  |  First Impressions 
Clasificación:
2.0

Arrived to find they didn`t have any of the units the size I requested. Still waiting for one to become available. Manager did say he would work with me- only reason not rating it as poor.

Privacy R.  |  First Impressions 
Clasificación:
5.0

The storage facility was spotless and the staff was extremely helpful. Would highly recommend!

Privacy R.  |  First Impressions 
Clasificación:
5.0

Great customer service!

Privacy R.  |  First Impressions 
Clasificación:
4.0

Strangely enough, the unit size listed on the internet was actually not available however the customer service was excellent and got me a great replacement and were just very helpful

Privacy R.  |  First Impressions 
Clasificación:
3.0

Was informed they do not provide free month of storage so I decided to use another storage company.

Privacy R.  |  First Impressions 
Clasificación:
4.0

Nice facility. Easy to use.

Privacy R.  |  First Impressions 
Clasificación:
3.0

Experienced some issues communicating with the office in order to confirm the reservation for the storage unit.

Privacy R.  |  First Impressions 
Clasificación:
3.0

The hotel I got from my company was too far from this location.

Privacy R.  |  First Impressions 
Clasificación:
3.0

Very polite staff and convenient location

Privacy R.  |  First Impressions 
Clasificación:
5.0

Very helpful service desk.

Privacy R.  |  First Impressions 
Clasificación:
2.0

Very nice people but seemed a bit un-organized

SUSAN J.  |  First Impressions 
Clasificación:
5.0

My storage unit was clean and ready to load.

Privacy R.  |  First Impressions 
Clasificación:
5.0

My storage unit was clean and ready to load. The staff was very helpful.

Privacy R.  |  First Impressions 
Clasificación:
1.0

Reserved a 8X24X9 climate controlled unit,received a 5X10 the staff was less than helpful.Very difficult to access the unit with a winding path to bring furniture up an incline.VERY,VERY DISAPPOINTED

Privacy R.  |  First Impressions 
Clasificación:
1.0

I requested the reservation to be changed to 5/16/14. This obviously did not change????

Privacy R.  |  First Impressions 
Clasificación:
3.0

Wound up not using facility....

Privacy R.  |  First Impressions 
Clasificación:
3.0

the facility did not have drive up storage which is what i needed.

Privacy R.  |  First Impressions 
Clasificación:
5.0

great customer service and great facilities!

Privacy R.  |  First Impressions 
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