Customer Reviews for U-Haul Moving & Trailer Hitch Center of Las Vegas

12,234 comentarios

1900 S Decatur Blvd   Las Vegas, NV 89102
(Decatur and Oakey)

(702) 251-9250

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(702) 251-9250

1900 S Decatur Blvd
Las Vegas, NV 89102
(Decatur and Oakey)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Online checkin really saved time!

Donggyoun R. 
Clasificación:
5.0

El cliente no dejó un comentario.

EILEEN M. 
Clasificación:
3.0

El cliente no dejó un comentario.

marcia M. 
Clasificación:
2.0

El cliente no dejó un comentario.

Angelica A. 
Clasificación:
5.0

Ok

Daniel A. 
Clasificación:
5.0

Nothing!

CATHLEEN S. 
Clasificación:
3.0

I paid 390.00 for the rental and damages I only have my nephew word on cost would have been nice to receive with charges

Justin R. 
Clasificación:
3.0

Representative told me that if I went over allotted milage it would cost 40 cents per mile. Turns out this was incorrect, as I was charged $1.00 per mile. This is 1 1/2 times what I was quoted. Not happy about that.

Robert R. 
Clasificación:
3.0

The passenger seat belt was wrapped around the seat took 20 minutes to get it unstuck standing in the hot sun, that should have been noticed before truck was rented!!!!

tracy C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Antonette A. 
Clasificación:
4.0

I've had nothing but problems with U-Haul and if there was somewhere else to rent, I would never use U-Haul again. Absolutely horrible.

Lisa D. 
Clasificación:
2.0

Picked up the trailer and discovered a screw with cause a flat tire. Don't understand why tire can't be switched, instead I had to wait for roadside assistance for 2,5h

Christopher S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Riel B. 
Clasificación:
3.0

Keep up the great work Veronica!!

harlan A. 
Clasificación:
5.0

They are so organized at this location and very helpful. Love the customer service here!!!

Teresa S. 
Clasificación:
2.0

El cliente no dejó un comentario.

Owen L. 
Clasificación:
3.0

El cliente no dejó un comentario.

lionel M. 
Clasificación:
5.0

Gracias

Jesús Antonio P. 
Clasificación:
4.0

We ask for storage before renting the trailer , they said we can get one on our destination but when we arrive they didn't have available for us ,need to have more communication between store locations

Samuel Omar A. 
Clasificación:
3.0

I was, once again given a trailer WITHOUT anyone inspecting the equipment. As a result, I had a blowout immediately upon putting my vehicle on the transport trailer. The complete lack of concern for my safety, and those on the road around me is astounding!! I will be filing a complaint to the appropriate agencies.

E Scott E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angelica A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Harold J. 
Clasificación:
5.0

Servicio al cliente de excelencia.

Dennis J. 
Clasificación:
5.0

A way to avoid phone waits of over 30 minutes.

Gail S. 
Clasificación:
5.0

Hire more people with a "can do" attitude like the girl with multi colored hair :)

Francis C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shannon D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Silinda R. 
Clasificación:
5.0

Check on your computers, we're slow fighting the excellent clerk.

Dennis J. 
Clasificación:
3.0

You only had 1 counter person AND THERE WAS A MASSIVE LINE UP. People were getting frustrated , I felt sorry for the Uhaul employee as she was doing her best

Shane C. 
Clasificación:
5.0

They were fast and super helpful

Kimberly T. 
Clasificación:
4.0

El cliente no dejó un comentario.

andrew J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Claudio P. 
Clasificación:
5.0

It's a easy process but the trucks could have been staged better

Kerry D. 
Clasificación:
1.0

Too chaotic and unorganized! Trucks were backed up and no one around to help us with the return truck procedure. Waited almost 15-20 for help! Staff was unfriendly and clearly unhappy! Area was also very dirty and sketchy!

Lavar C. 
Clasificación:
5.0

Great experience. I usually don't fill out the surveys but everyone at this location is great at their job.

Paul D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Phichai A. 
Clasificación:
5.0

Great job nice employes.

anna B. 
Clasificación:
5.0

Everyone and everything was absolutely AMAZING!! Outstanding Staff who provided phenomenal Service!!

David P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary N. 
Clasificación:
5.0

The rental lady was very good - customer focused. I have to change from enclosed trailer to an open trailer - she took care of everything. Outstanding service

ping L. 
Clasificación:
3.0

I will never use U Haul again. You bounced me around from morning until night with...we have your trucks...we don't have your trucks. Your company made my move off the charts stressful.

Kathy B. 
Clasificación:
5.0

Put the van through a car wash it was very dirty on the outside.

Shanon D. 
Clasificación:
4.0

The QR code for check in is defective and needs to be fixed. Wasn't able to check in vehicle or do maintenance check when receiving the vehicle also

Timothy D. 
Clasificación:
5.0

El cliente no dejó un comentario.

robert S. 
Clasificación:
5.0

My car was stolen 5 hours before I was to pick up trailer, I live in California. I was there to move my granddaughter back home. I called uhaul as soon as they opened and explained my situation, I was able to rent a box truck and able to complete the move thanks uhaul

augustine L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert P. 
Clasificación:
5.0

This is a large location. Staff was courteous and friendly. Staff was very helpful It would be a good idea to work on keeping homeless or street beggers out of their lot

Patricia P. 
Clasificación:
3.0

I decided to go ahead and try and drop off the Truck and Trailer at the North 5th location. They said I could drop the trailer but not the truck. I asked why and I was told because they have someone already reserved for that truck at Decatur. My response was I am dropping it off one day earlier than I needed to. So instead of Uhaul personnel moving their equipment to different locations I am required to drive the 22 miles across town to deliver it to the location they want it at not where I wanted to from the beginning of the rental. I will never deal with Uhaul again very unhappy with the customer service completely unacceptable to me.

Michael B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin B. 
Clasificación:
5.0

Bueno

XAVIER JEROME W. 
Clasificación:
1.0

The front desk lady is so rude it makes no sense The black fat girl was arguing with me

Julia D. 
Clasificación:
5.0

Trailer brakes failed when I need them the most almost got into a wreck.

KEVIN F. 
Clasificación:
4.0

The truck overheated all the time, when the engine is to hot the AC don't work,

JORGE LUIS G. 
Clasificación:
5.0

N/a

Jay F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marsha W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Chauncey H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Micheal O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ray C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerome G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dominic D. 
Clasificación:
5.0

The rep was nice and from oakland! I'll be back again

CHLOE F. 
Clasificación:
5.0

The gas light was on when we received this vehicle. I was a little anxious about getting to the gas station before we were completely out of gas. Thankfully it worked out but my only suggestion would be to make sure there is some gas in the tank. Other than that everything was great.

Angell Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fernando M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Albin K. 
Clasificación:
3.0

Learn unsullied programs…I did self checkin and went through entire process but when I went in to get key, nobody came to help me and when I asked they told me I had to wait I. Line even though the app told me to skip line to get key…very frustrating

Bryan K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Edgar Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

Acie R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Willow O. 
Clasificación:
3.0

El cliente no dejó un comentario.

Luis V. 
Clasificación:
5.0

Laura was more than happy to help me I didn't have a ball for my trailer hitch she said no worries the guys hook me up with it drove out easy Peezy experience I highly recommend them

PAUL ANTHONY S. 
Clasificación:
3.0

The truck I rented was very clean. Constructive Feedback: The items I rented, two flat furniture dollys, were not in the truck when I went to pick up the truck, and I had to go inside and ask for them. The reservation request that I made stated that the rented moving items would be in the truck on arrival, and I could just check in and go. Also, the truck was not in the specified area that the app stated when I went to pick it up. I spent a long time trying to find the correct truck. After returning the truck, the process was seamless.

Robb P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher T. 
Clasificación:
3.0

Need training

Maria K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Lizbeth C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ricky L. 
Clasificación:
5.0

Amazing customer service from the wonderful woman who helped me initially check out my vehicle to the extremely kind man who i returned my truck to. Truly incredible.

Frances S. 
Clasificación:
5.0

El cliente no dejó un comentario.

INDER G. 
Clasificación:
5.0

Continue the excellent service and kudos to Emilee Miller and the return crew.

Lloyd L. 
Clasificación:
5.0

The employees here knew of our situation and did their absolute best to make up for the inconvenience. They went above and beyond to make sure we could make the second half of our trip as safe and secure as possible.

Andrew M. 
Clasificación:
1.0

The worst and most dangerous experience I have ever had with uhual. Absolutely incompetent. I will never use uhual again. Complete waste of my time and money. They put me in danger and left me stranded for hours and I'm pregnant. The vehicle was so poorly maintained that it put me and my unborn child in danger not once but twice. Oversized tires on the vehicle wich cause it's speed to be faster than the speedometer reads. So if I'm using a tow rated for 55mph,which I was, and I'm going 55mph with oversized tires, then I'm going faster than the rating which is dangerous. Didn't know till a speed trap clocked me at 60 when the speedometer said 55. I asked for my money back for putting my life and my babies life in danger they said they would only refund me one day. They also told us that they would pick up the vehicle because I did not feel safe driving it and then proceeded to call me at work and ask me when I was going to bring it back. Terrible communication skills, terrible vehicle maintenance, terrible roadside assistance, terrible company.

Alexis C. 
Clasificación:
1.0

The trailer hitch was hooked up wrong. Drop off location saw it was wrong. Brakes line chain dragged and broke. We were white knuckling it the whole trip, 400 miles

Charmaine R. 
Clasificación:
1.0

If the website says the rental equipment is available at said location, it should be honored. I should not be sent elsewhere. Out of towing supplies. Had to go to auto parts place for hitch equipment. Drop off was great. Forgot the guys name. He was excellent. Will go elsewhere if I. An in the future. Not happy at all. My overall experience was terrible.

Armando L. 
Clasificación:
3.0

Over the years I have done business at this location. I dropped off the truck after normal business hours. It was not apparent where to park. The drop box appeared to be damaged and may present potential safety issues.

Rick E. 
Clasificación:
4.0

El cliente no dejó un comentario.

gizachew Z. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kathryn T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sharon P. 
Clasificación:
1.0

I was charged for a utility dolly that was not on my truck. I contacted customer service that refunded me $7 : I have yet to see that credited to my account. I'm owed $7: Thank you

Lennia F. 
Clasificación:
4.0

Manager did not seem personable/willing to help, other receiving staff were appropriate.

Morgan J. 
Clasificación:
5.0

Maybe more efficiency if it comes early and can be picked up early.

Corinne B. 
Clasificación:
4.0

The phone customer service stunk. I had to ho down to the location to get help

Suzette P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Martin J. 
Clasificación:
5.0

Donald when oboit and beyond helping me with my trailer… he explain me every single step to hook and unhook the trailer… also the front desk was very polite… 5 stars!!!

Leonid G. 
Clasificación:
4.0

Customer service was great and quick.

Lashann S. 
Clasificación:
2.0

Two employees working the front desk. Appeared that the two employees did not get along, therefore affecting the efficiency of assisting customers. For example, due to the lack of communication between the two employees, they lacked communication with the customer. No hello can I help you or how are you doing today, just name and reservation. Felt like I was at the DMV.

Brian R. 
Clasificación:
4.0

All went well

Alfred R. 
Clasificación:
2.0

You know you pay for the people to move your stuff & I end up moving it all. The guy didn't even want to be here. No doubt it was cheaper to have this deusch bring the container than having uhaul

Brent S.  |  Overall Experience 
Clasificación:
5.0

Great service

Rafael C.  |  Overall Experience 
Clasificación:
5.0

Employes we very Professional

sherrie k.  |  Overall Experience 
Clasificación:
5.0

. U-Haul has always been my first choice when it comes to my needs of this kind. The staff overall is outstanding and helpful, by phone & sitewide at all localities! Gracias

KATHRYN M.  |  Overall Experience 
Clasificación:
5.0

The staff was professional, friendly and helpful

DANIEL O.  |  Overall Experience 
Clasificación:
4.0

Overall great experience

john m.  |  Overall Experience 
Clasificación:
1.0

The communication at Uhaul is a the worst ever. I am never using Uhaul again. How many times I've had to call and find that you guys couldn't help me because you didn't know what you need to do

Donald C.  |  Overall Experience 
Clasificación:
4.0

Sabrina the GM and her entire Team are absolutely stellar! Truly exceeded my customer experience considering most of my Uhaul experience comes from South Florida (thats not s compliment).

AARON F.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

  • Icono de ventas de camión
    Camiones a la venta

    ¡Tenemos la selección más amplia de la industria!

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