Customer Reviews for U-Haul Moving & Storage of Waukee

2,441 comentarios

1100 E Hickman Rd   Waukee, IA 50263

(515) 505-1064

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(515) 505-1064

1100 E Hickman Rd
Waukee, IA 50263

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Rob O. 
Clasificación:
5.0

Rental pick up was quick. No issues with any part of the process.

John B. 
Clasificación:
5.0

El cliente no dejó un comentario.

kelli F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adam W. 
Clasificación:
5.0

None, we got everything we need to moving our child to the college.It was so easy to order truck through online web page, no hidden fees when we got our receipt for renting . That was very good experience. Thanks.

Feras A. 
Clasificación:
5.0

El cliente no dejó un comentario.

RYAN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matt B. 
Clasificación:
4.0

The APP specifically stated the key was in the back of the truck. When it was not true and it was in the lock boxes on the building. The staff seemed surprised when approached about the issue. All was taken care of but I felt how would I have known if they were not there. Not happy about it especially when I rent often before store opens.

Mersudin J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rob R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Derek W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael C. 
Clasificación:
5.0

Very impressed

David G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Chad A. 
Clasificación:
5.0

Easily the most efficient, well equipped, and professional rental location I have ever done business with.

Gary K. 
Clasificación:
4.0

Seemed a little understaffed. I had a significant wait to pick up my truck at scheduled time. Staff was friendly and helpful but seemed distracted and rushed trying to do alot at once. Also extra items were not with the truck (blankets, dolly) so I had to come back to the buding and wait in line again to get the needed items that I had requested and been charged for.

Laura M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jessica B. 
Clasificación:
2.0

Get the poor guy some help - he was running everythimg by himself and as a result a little rude, pushy, and 'unavailable'.

Brock N. 
Clasificación:
5.0

disappointment was the trailer i needed was 120 miles away the supply was no where near what the demand was staff was great but not enough equipment and any size

ERIC L. 
Clasificación:
4.0

The truck we rented had issues with the engine/overheating. If we would've been moving any farther than across town this would have been really problematic. In the future, make sure that the trucks you rent out to customers are in good, working order.

Aaron C. 
Clasificación:
3.0

Check in guy was great. But mobile check in did not work. Issues with not accepting the phone numbers. Truck itself was bad. Run down more than normal and has transmission issues shifting from 3rd to 4th and rough engine braking in the city. Check out was bad. Sign said to wait in the vehicle and someone would assist. Waited 10+ minutes. No one came out. Went in and they said they just needed the key. Need to change the sign or have those guys paying attention. Location itself is super nice and close.

MATTHEW S. 
Clasificación:
4.0

El cliente no dejó un comentario.

THEODORE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rosanna D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian H. 
Clasificación:
3.0

The pickup location was switched on me by U-Haul at 10:30 a.m. on 07/30/22 and was 35 miles away from the original pickup location (despite the fact that I had specifically reserved a U-Haul truck at this location a month in advance on the move date). This forced me to cancel the two movers I hired since I could not get to the new pickup location and back to the moving location in time to use them. The U-Haul representatives were extremely rude and unprofessional. I will never use U-Haul again and will make it a point to give U-Haul negative reviews on every site possible.

ERIK L. 
Clasificación:
5.0

El cliente no dejó un comentario.

TODD G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Cody B. 
Clasificación:
5.0

Very efficient and we were able to drop off with no hassles.

Everett H. 
Clasificación:
3.0

Make it clear on the website when booking a reservation, that it may not be available at the time you need. I booked for an 11am truck at a location near me. The next day I got a call saying the only truck they had that I needed was available at 4pm at a different location. Also, the phone system should be set up better to make it easier to get through to a human.

Margaret D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randell R. 
Clasificación:
1.0

I had an issue with this location from the day I picked my truck up. The truck still had trash and food left in it from the previous person. Then they tried to double charge me for the auto transport that I already had paid for previously. All this put me behind a whole day. The also told me that I would receive a refund for days not used then told customer service that I'm lying. I would never use U-Haul again!

Travonna B. 
Clasificación:
5.0

Among the best rental locations I've ever used.

GARY K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry S. 
Clasificación:
2.0

Had to drive two hours away to get my U-Haul. Instead of driving 5 minutes away. I had it booked for two months in advance. Got charged for mileage when I had to drive the two extra hours. Also sold out of dollys that I had booked. There was no ac in the truck. It shakes if you go over 60 mph. Not this locations fault. But compensation for how dumb getting a uhaul went would be great.

Connor N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kent W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Amy W. 
Clasificación:
5.0

Long line so just left the keys.

brian L. 
Clasificación:
5.0

Location, personnel and great, if I wanted to rent a truck in Newton, I wanted one in Iowa City not Newton.

Doug D. 
Clasificación:
5.0

El cliente no dejó un comentario.

joshua S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Clayton M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dennis D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Miguel R. 
Clasificación:
5.0

Gracias

Nicolas H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Quentin B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Maria W. 
Clasificación:
5.0

Leather recliner was stained with dye from blanket. Service in Waukee was excellent. Especially Dee! National service was a nightmare. I believe I was overcharged by u-Haul for delivery charges in Yuma that should have been removed. Initially u-Haul was going to deliver box; but ultimately Moving Help contractor picked it up, loaded it and returned it to Yuma storage awaiting transport to Waukee. Although the U-Haul delivery charge was to have been removed, it still showed up on my credit card.

Liz K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Matt S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jitendra N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tim A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Travis H. 
Clasificación:
4.0

I dropped off after hours using the online option.

David B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tara C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sin Yong T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew S. 
Clasificación:
5.0

El cliente no dejó un comentario.

harlan R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Allan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yvonne C. 
Clasificación:
5.0

Easy in and out.

MARK L. 
Clasificación:
5.0

Sam was the Rep handling my lease and took the time to show me all access and closure procedures as well as the self help features within the building. He's a credit to your organization. Val K.

VAL K.  |  First Impressions 
Clasificación:
5.0

The young lady that helped me this morning reserve my truck was absolutely amazing!!! She did a great job , more people need to be like her.殺

Robert D. 
Clasificación:
5.0

Great service and just a great experience overall. The only thing I would suggest is a little air conditioning for the people unloading, in the dock.Thank you

Johnny E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Matthew O. 
Clasificación:
5.0

Both the manager and the man that helped us hook up were wonderful

Linda V. 
Clasificación:
2.0

Vehicle drove poorly, felt like tie rod ends and an alignment was needed. Felt like I needed to take photos of the unit because it was beat up as I didn't want to get charged for items that had not been fixed. The brake rotors were also in poor condition as breaking was jerky when you are trying to be careful / slow to a stop light/sign. The documentation said it had a half tank of gas which it did not - I took a photo and returned it with more than a half tank. There was no-one at the the front desk when I went to pick it up, and they didn't seem to have my selections from online and asked the same questions over.

Lance B. 
Clasificación:
3.0

Be more organized.

Randall R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Johnny E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric S. 
Clasificación:
5.0

The lady at the front desk when I checked in this morning was amazing. She went above and beyond what she had to to help me out.

Tim R. 
Clasificación:
2.0

I was very unsatisfied with my interaction over the phone when I needed to reschedule. The woman I spoke to was so deliberately unhelpful. She gave me no information on when my requested equipment was available, and instead just used trial-and-error on the website tool that I could have done myself, and made a point to sigh heavily between each time she asked me for another time to plug in. The staff member I interacted with during pickup was also unprofessional and rude. He kept openly belching during the checkout process, and when I asked about any available smaller trucks, he just rubbed his eyes and ignored my question altogether. The truck I received was unsafe. The passenger side rear outer wheel was completely bald and flat. Receiving the truck in this condition did not instill a lot of confidence in their maintenance in these trucks. I did not feel like my safety was their priority. It seemed like they're much more concerned with a quick turnaround of trucks.

Bradley J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bill G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stacey R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

James B. 
Clasificación:
5.0

Just call the customer and ask if everything is okay. Checking on the customer while using the truck for me is a big deal.

donee B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ralph A. 
Clasificación:
5.0

I was happy to see how easy it is to rent with UHaul. Gracias

Phil H. 
Clasificación:
5.0

Cameron was very professional and efficient.

Kirt L. 
Clasificación:
3.0

El cliente no dejó un comentario.

CAITLYN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward C. 
Clasificación:
2.0

El cliente no dejó un comentario.

Mark B. 
Clasificación:
5.0

The Manager was very quick and professional thank you for the quick check in.

Lisa K. 
Clasificación:
5.0

Great customer service, very friendly and helpful.

Matthew B. 
Clasificación:
2.0

Upon 1st arrival I was supposed to be able to do mobile pickup and the Uhaul mobile system was not functioning properly so I had to go into the building and wait for service. I waited inside for 15-20 minutes as one individual was on the phone and the other individual clearly had no customer service experience and made not only myself wait, but another party as well that was waiting while that individual was dealing with inventory such as boxes and putting stuff away on shelves. After waiting for service, the manager then got off the phone and assisted me with my reservation which just needed put through and a key handed to me. I then was provided details about the truck and where it was located and was told it had a full tank of gas. I took possession of the truck and then did the online check in to make sure the truck was not damaged, but missed the check on the gas. I drove away and then looked down and realized the truck was on 3/4 of a tank of gas, not full as they had advised it was before leaving the lot. I called back and the same individual that was reluctant to assist in the 1st place answered and said just take a picture of the gas guage and then they will just take care of it later. I took a photo and then returned the truck back, but filled it up in good faith to a full tank as it was the right thing to do. I then went into the building and the workers were busy and said that they can't help me to reimburse me for the difference of gas even though I in good faith put 35 dollars worth of gas into the tank for them. They said that they would check in the truck and take care of adjusting the gas to not charge me the full amount on my bill. I left thinking in good faith that they would do what they said they would do. Checked my invoice I received shortly later and it was not adjusted and I was billed the full amount with no discount or care at all. I then called them back and the employee said they have not ran the adjustment yet and it will be taken care of. That was several days ago and I have yet to receive anything and my bank statement still has the original amount and another amount billed as well for like 5 bucks more for mileage. At this point, I have rented from Uhaul on 63rd and Fuller road multiple times with no issues and the 1st time in the Waukee location and I am disappointed, dissatisfied, and will probably never be back even though I need to rent a truck several more times to finish my move. It would be great to be compensated for the screw up, but I won't hold my breath with this location/company as their word is not worth much even when they say they will do something, they don't. Suggestions would train your employees to care about taking care of your customers and to "follow through" with what they say they will do for your customers.

Kyle G. 
Clasificación:
5.0

Well done.

Scott S. 
Clasificación:
2.0

The below average rating is simply given to express my dissatisfaction with my most recent visit. It took me 45 minutes to complete a checkin for a trailer reservation that I already pre checked. One employee was completing “training” on one computer while another employee provided her the answers. I waited patiently for them to finish her “important test” so the she could “keep her job.”. She was literally being provided the answers by another male employee. I attached my own trailer and went back in to remind them that they had to confirm the hookup with an image so that I would be able to electronically return the trailer after hours. On a previous visit the GM checked me in herself as the only employee at the location. I was checked out within 5 minutes without issue. More -actual- training for reliable employees would improve the experience for the employees as well as the customers. The location is clean and has provided for my needs thus far. This latest visit was a terrible experience though.

Lucas L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey Q. 
Clasificación:
4.0

El cliente no dejó un comentario.

Aaron R.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Georgiy A. 
Clasificación:
1.0

El cliente no dejó un comentario.

Derrick M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marion L. 
Clasificación:
5.0

Very efficient location and staff!

Gary J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kern L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Carl H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry B. 
Clasificación:
3.0

Ensure the units are clean before allowing another family to take them.

CAITLYN B. 
Clasificación:
5.0

The young woman who was working said everyone called in and she was the only one working… six people deep in line at 7:00am and she maintained her composure and pleasant demeanor the entire time. All in line were respectful and I heard no complaints. The young woman's shirt said “General Manager.” She exemplified what customer service and leadership should should look like… calm under pressure and sincere. ¡Gracias!

Tim N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Steve S.  |  First Impressions 
Clasificación:
5.0

Fastest in and out of my life. Thank you!

Russell P. 
Clasificación:
2.0

Once we got the truck and filled it, we proceeded to the storage unit. Once we arrived we had no idea what to do and there was no one at the desk at 3pm to help. I tried calling the customer service number and there was a 2HOUR WAIT TIME to speak with a representative. I opted for the call back and tried figuring it out on my own. I figured it out eventually but the lack of assistance available for help is ridiculous especially when your customers are stressed and tired.

Jacqueline A.  |  Online Move In 
Clasificación:
4.0

Only complaint is my unit has an unusually high amount of flies in it. Not sure if those are coming in through another unit, but they were swarming when I moved in. Can this be resolved? Would one of the units next to mine contain something that's attracting all these flies?

Danielle V.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Gloria M. 
Clasificación:
5.0

Truck was very old and was not driving smooth

Sharat B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Anthony L. 
Clasificación:
1.0

The customer service qas absolutely worthless. Charged for 3 days instead of 2, guess they wanted to double charge for the trailer. 2 days and easily verified by cameras. They claimed I had it for 2 days, 23 hours, 56 minutes and 25 seconds. Only way that was possible was if I rented it ay 3am. Thieves. Will come up with any excuse, including changing their story to keep taking. Hope hell treats you deservingly.

donald B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nick H. 
Clasificación:
5.0

I am very impressed with the way U-Haul is setup at this location. Very organized process to pick up and drop off rentals as well.

Dean W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Dale S. 
Clasificación:
2.0

They had a security issue where my account was completely deleted without me knowing it. They set me up again but it took me 2 to 3 days to finally get in touch with mgt to do it.

Larry J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Manikanta G.  |  First Impressions 
Clasificación:
5.0

Great facility and staff

Tavian B.  |  First Impressions 
Clasificación:
4.0

The site was very helpful in meeting my storage needs.

HAROLD L.  |  First Impressions 
Clasificación:
3.0

First unit I was assigned was already rented. The associate said they would call me with a new storage unit number. Upon showing up Sunday night, we realized the second unit assigned didn't have a lock, like was promised by the worker. After moving for 13 hours that hot day, we had to find a lock at 10pm on a Sunday night. Fleet Farm and Hyvee were closed. The gas stations didn't have one. Had to go 35 minutes round-trip to a Walmart to find one. Also, the push bar for the outer door to the loading dock was locked "open" until at least midnight, but we were under the impression it should have been locked at 10.

KASSANDRA C.  |  First Impressions 
Clasificación:
5.0

I would highly recommend these storages. They have everything you need to load and unload your belongings. They even have a spot where if there's something you don't want you can leave it there for someone who can use it they can take it. (No mattresses which is totally understandable). I have had to rent storages and these are by far the best.

LORRAINE C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Aboubakary A.  |  First Impressions 
Clasificación:
5.0

Love it. So we'll maintained. Employees very helpful. They even have moving dollies to use. Very secure and clean place. Never knew they had these storages. I highly recommend them.

LORRAINE C.  |  First Impressions 
Clasificación:
5.0

Great place , Awesome people.

diana r.  |  Overall Experience 
Clasificación:
5.0

Excellent storage facility. Meet my storage needs!

April D N.  |  Overall Experience 
Clasificación:
5.0

Cameron was excellent

Rickey W.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

William C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sean H.  |  Overall Experience 
Clasificación:
5.0

reasonably priced for a secure climate controlled storage. indoor loading area is a huge perk

Bill S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanee C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerald B.  |  First Impressions 
Clasificación:
5.0

No thanks

PATRICK N.  |  Overall Experience 
Clasificación:
5.0

The staff at the Haul facility in Waukee on Hickman Road are outstanding. They talked me through options, showed me around, and were very helpful and friendly. Highly recommend this UHaul facility.

Frank V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

mary s.  |  First Impressions 
Clasificación:
5.0

Everyone was extremely friendly and helpful! We will be using them again.

TRISHA M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Alex c.  |  First Impressions 
Clasificación:
5.0

The young lady that helped me was very well informed and very very helpful I really appreciated her help

Phyllis P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lawrence W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Franchesca Q.  |  Online Move In 
Clasificación:
2.0

The facility is nice and clean, but I was not informed how to enter the building after getting the map from the service desk employee, after going to the units, I tried opening the door and the alarm went off for a good minute or two, tried using speaker phone in storage area, called back to back several times, no one picked up. I have a twisted ankle, and had to go all the way to the front desk to find out what to do. This should have been explained to me before I left the service desk. My biggest complaint is I purchased a 10x10x10 storage unit on line, when I went to the facility, I was given two small units side by side. I think this is very wrong to be misled on my purchase. What could I do once I had everything with me to move. Very unhappy with this turnout. So I'm paying for a unit that is not what I asked for. The employee told me there were no other units available. Then there shouldn't have been the availability on-line.

REBECCA H.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

MONICA S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

shy j.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeannie H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Carl D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

James V.  |  Online Move In 
Clasificación:
1.0

Staff was unknowledgeable about equipment and software. Unable to locate reservations even with confirmation email present. Proceed to check into a unit that was already occupied. Struggled to find correctly sized units. Had to assist her through the process, knowing nothing about it myself. Miserable experience.

Alexander S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

jimmy w.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Barb S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

jeanette f.  |  Overall Experience 
Clasificación:
5.0

Emily and Charlie made it easy to rent at the Waukee UHaul location.

April D N.  |  First Impressions 
Clasificación:
4.0

This is the 2nd time within a month I have been in to this location that the staff was disorganized. I have used this location more than 5 times in the last few years and did not feel the confidence and assurance I had before.

Tiffany D.  |  First Impressions 
Clasificación:
4.0

The four star vs five star would only be because U guys had some issues with the card reader. Also a better check on my 6X12 trailer as it had 1 tire that was nearly bald ( I traveled 1400 miles so a little on edge about that ) Part of that was my fault but we as movers are so scattered sometimes, so a better check on U would have been great!!!

Brian S.  |  Overall Experience 
Clasificación:
4.0

Only concern was the always overflowing drop-off/leave behind (read garbage) bin inside the facility. Other customers obviously decided they needed to get rid of lots of stuff, but it was not properly removed from there. It was always overflowing, and in the travel lanes, to get a cart to storage unit.

Robert W.  |  Overall Experience 
Clasificación:
3.0

I have had difficulty with uhaul for the past week I reserved a ground level unit and the confirmation email said I was on the second floor. I called to upgrade to the available ground floor 10x15 to find out that was not set. I called in to make sure I was a ground floor 10x10x10 when I got there for my reservation it was assigned a 10x10x7 and only one working employee without access or knowledge of the storage units there was no compensation for all of the inconvenience I was put through especially since I was paying movers to help by the hour they were on the clock for half an hour before we even got to start unloading I was also given a unit that had a lockout tag saying the previous tenet no longer had access to due to failure of payment

Devin D.  |  First Impressions 
Clasificación:
5.0

Awesome staff. Thanks!

jerry j.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Cindy N.  |  First Impressions 
Clasificación:
4.0

The key card is needing some attention. My card never worked.

Brian S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Paris K.  |  Overall Experience 
Clasificación:
2.0

young kid left without knowledge of what he was doing.

Kelly G.  |  Overall Experience 
Clasificación:
5.0

Whoever helped me at the front desk was very efficient. She made my move in very easy. She was also able to get me a location nearer the entry which was very helpful and considerate of my age.

David S.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Gabriel S.  |  First Impressions 
Clasificación:
2.0

They never got my bill straight. No one seemed to know what was going on. Every time we entered the garage we found debris on the floor that could puncture tires.

William H.  |  Overall Experience 
Clasificación:
5.0

Justin and the entire staff at U-Haul Moving & Storage of Waukee, provided excellent service beginning to end!

brad b.  |  Overall Experience 
Clasificación:
3.0

For the most part my experience was very good, but when it came time to go into the office or try to talk to someone in the office, there weren't enough people to help. The wait times were horrible. If you could get passed those issues, the staff was very helpful and I would use them again.

Michele R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

cristina m.  |  Overall Experience 
Clasificación:
1.0

Poor on every level.

David h.  |  Overall Experience 
Clasificación:
3.0

Loading and unloading is great. Inside a heated and cooled location makes loading and unloading very comfortable. The price you pay for the space it high. Hopefully U-Haul will be able to adapt to Electrical trucks and still remain affordable

Robert L.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Cynthia B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Donna S.  |  Overall Experience 
Clasificación:
5.0

Great service. New, clean, secure units.

Paula J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Shayne N.  |  First Impressions 
Clasificación:
4.0

It’s kind of expensive, I went back to Green Acres

Jacqueline A.  |  Overall Experience 
Clasificación:
5.0

Facility was very clean. Staff was very helpful and didn't have to spend a lot of time at the counter before being able to access the storage unit.

Patrick S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

travis p.  |  First Impressions 
Clasificación:
5.0

Super easy to get set up with the online move in and the free lock was a plus! Facilities are amazing and clean and it's so nice having the drive in area to unload your stuff!

James R.  |  Online Move In 
Clasificación:
3.0

Exceptionally clean and accessible. The best UHaul as far as location and cleanliness . Thank you for providing carts for customers to use! The older man that works there was ALWAYS, always rude and hateful. He needs a couple of lessons in customer service. After all…we are essentially the ones paying his salary. He doesn't have to be fussy and throwing his hands up at you EVERY TIME!!

jeffrey k.  |  Overall Experience 
Clasificación:
1.0

The worst experience at uhaul I have ever had. They left a newbie up front who didn't know anything, and laughed when I told him my movers were there waiting and getting paid by the hour. The newbie told us the GM must not be onsite, so we couldn't get anyone to help us. I want y'all to refund my movers, train your new hires, and figure out a system for not keeping dozens of customers waiting with no solutions. This facility needs a LOT of work.

HANNAH G.  |  First Impressions 
Clasificación:
5.0

Justin Clifton was very helpful an although the storage unit size we reserved online wasn't available he was very accommodating. He even personally helped us get the 26' Uhaul truck situated into the unloading bay.

brad b.  |  First Impressions 
Clasificación:
5.0

Staff should please be careful driving carts around parking lot. One of our cars was nearly hit by a cart. Otherwise, our experience was great and we would rent again when the need arises. The facility is top notch and very well maintained and staff were great to work with and very friendly and professional.

DAVID H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jana R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

William H.  |  First Impressions 
Clasificación:
4.0

For storage unit size needed only one available was in clear back and it did not have the large size door.

Megan C.  |  Overall Experience 
Clasificación:
5.0

Great experience working with this UHaul center. I had secure storage with them for about 4 months and rented a 20' truck for my out of state move. I believe the best UHaul center in USA. Keep up the great work guys!!!

Neil D.  |  Overall Experience 
Clasificación:
5.0

I worked with Austin at the local facility. He was fabulous with really great customer service skills. He helped me switch from a smaller unit to larger one. Found a perfect fit for what I needed. The day of the move, i also had help from the general manager (recognize from photo on website). He was also very friendly and helpful. This is a stressful time and happy that this part of the process (with their help) went so smoothly.

Debra H.  |  Online Move In 
Clasificación:
2.0

The facility is under staffed. Rent due dates were not properly explained.

SASHANK G.  |  Overall Experience 
Clasificación:
5.0

Even there was only one person working (mgr) he was very helpful

ROSA S.  |  First Impressions 
Clasificación:
5.0

We moved all our stuff out and into our new home recently, and we closed our account on 9-6-21. PLEASE prorate our monthly rental expense and reimburse us fir the days we aren't using the facility. Thank you!!

SANDY R.  |  Overall Experience 
Clasificación:
5.0

Thank you so much for everything! I really do appreciate it more than you will ever know!

Jody P.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Cynthia B.  |  First Impressions 
Clasificación:
5.0

Austin who set me up with the rental and another gentleman, forgot his name, who always helped me when I purchased tons of packing items were just awesome. The facility is very clean!! They are also very good at making things work for you and your convenience. It is a very busy place, so, sometimes you do have to wait just a bit.

Kristin W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Manikanta G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

janice r.  |  Overall Experience 
Clasificación:
5.0

Easy, convenient, and well kept.

Sean G.  |  Overall Experience 
Clasificación:
4.0

Would have given a 5 star but had issues with getting a unit that wasn't already taken. Took 3 tries.

DEREK J.  |  First Impressions 
Clasificación:
5.0

was helpful and polite

Maxwell G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN B.  |  Overall Experience 
Clasificación:
3.0

Didn't know we had to use a certain keypad to sign-in so we kept getting access denied. Was put on a second floor without the elevator working. When we opened our storage it triggered the alarm. We didn't have a lock as stated a free one was to be provided. Went into the retail side and there was no one in there after a few minutes just went a figured it out myself.

Madelyn R.  |  Online Move In 
Clasificación:
2.0

I was charged an extra day rent even though I brought the equipment back on the day of my contract.

Gregg S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

chris b.  |  Overall Experience 
Clasificación:
5.0

Austin has super customer skills. He was able to resolve a lost reservation for a unit I made on 6/29. Very friendly and pleasant.

Steven Y.  |  First Impressions 
Clasificación:
5.0

Super helpful

Lacey & TJ S.  |  First Impressions 
Clasificación:
5.0

Extremely nice to work with very convenient made a hard day less stressful

Jlee M.  |  First Impressions 
Clasificación:
1.0

Here is a copy of the email I sent while waiting to get my storage unit issue handled. The store in Waukee IA is 0 for 2. First I was charged an extra day on my truck rental. I requested a refund but have not received it yet. Then I rented a storage unit and when I went to use it, the unit had a customer lock and a delinquency lock on it. I waited for more than 30 minutes before I was able to get help. It was after hours but that is not my fault. The guy that was helping sighed the entire time. Again, not my fault. I have used uhaul on several occasions but this might be the last. Very disappointed

Jeff R.  |  First Impressions 
Clasificación:
4.0

Need 24hr. access. Need to set up the counter conversations in a private manner. I should not be hearing where people live, phone #'s, etc. while in line. Creates security gaps for people's personal information.

Larry C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony P.  |  First Impressions 
Clasificación:
5.0

Justin is doing a great job in serving his customers. The staff are excellent and very responsive. I have used their storage and trucks several times. And the bathroom in the storage area is the cleanest public bathroom I have ever seen. We are raving fans of Justin and Amber and their team.

GARY R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dakotah B.  |  Overall Experience 
Clasificación:
2.0

Facility is a mess and manager doesn't care to fix the problems. Manager won't respond to urgent faults at the facility such as unable to access unit on move in day. Alarm kept blaring every 15 minutes on move out day which was obnoxious for a 2 hour move out. Inconsistencies with billing leading to late fees when autopay was never set up correctly. Miserable experience.

Vera H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Gloria M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

James S.  |  Overall Experience 
Clasificación:
5.0

I can't say enough just how grateful I am for the employee who checked us in to our storage unit. We had a rough start to our move- the truck rental location in Cedar Rapids didn't have the truck we reserved, so we had to drive to Iowa City for a truck, and then back to Cedar Rapids to load and move, giving us a late start. After we loaded and were on the road, we hit gridlocked traffic due to a wreck. Altogether, we ended up at the storage location twenty minutes after close. An employee was headed toward his car, but saw us walk up to the door and asked if he could help, even though I'm sure he was off and ready to go home already. We told him what happened and he went out of his way to check us into the storage unit we reserved and get us set up. He was amazingly kind and courtesy. It was a rough day, but his act of kindness really made the day better. I can't thank him enough.

Roman G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Anna A.  |  First Impressions 
Clasificación:
4.0

I have been to this uHaul location a couple of times to rent moving trucks. This is the first time I've gone there to rent a storage unit. The staff were really helpful. It took a while to get my unit, but the first person who helped me credited me with one month free for the inconvenience, which I really appreciated. My key card didn't work when I tried it, but someone else helped me change the key card to one that did, and he tested it out before he gave it to me, which was great. Then, when I returned to put things in my unit today, the same person who helped me with my card saw that I was having trouble getting into the loading garage, and he ran over immediately to open the garage door for me. I'm sure it was my own error and I'm grateful for his courtesy going above and beyond to assist me! I would highly recommend this place for their professionalism and service.

Kelly C.  |  First Impressions 
Clasificación:
5.0

Everyone at this location is great, the facility is great etc. There should be sufficient staffing and this location could be one of the best in the state and nationally.

DAngelo J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jodi G.  |  Overall Experience 
Clasificación:
5.0

It was a great facility made moving/storage easier with the climate controlled loading docks. I will definitely use this facility again for future storage needs.

Travis C.  |  Overall Experience 
Clasificación:
5.0

Excellent service.

John K.  |  Overall Experience 
Clasificación:
1.0

The storage unit it self was good, but the workers were not helpful, all we heard was, I can't do that, meaning, management has to do that, Justen if even you would of helped, but you wasn't there half the time, we moved out on the May 28th NOT June 1st, so wrong again, we want our money back, you said you weren't charging us the couple days, after May 19th you wrote that on your business card, and we have it, we had to call our bank and contact the fraud Department and your worker told them what was going on, very poor place and workers, VERY POOR, I hope someone else from corporate calls me, but I am sure it's just going to you and will be seen by anyone else. I am not sure why you treated us so poorly, but I feel sorry for the next person. All we wanted was our money YOU promised us and would not close us out. We have tried calling U Haul lots of times but NO ONE answers, so there was no way to resolve this except go to our bank, WE MOVED OUT MAY 28, 2021 NOT JUNE1ST Diane Cowan

DIANE C.  |  Overall Experience 
Clasificación:
5.0

This facility is beautiful and very well kept, I made a reservation for the smaller storage and needed a bigger one and Justin was super helpful and gave me options! Best storage I've seen in a long time!!

Stephanee C.  |  First Impressions 
Clasificación:
5.0

Justin Glifton (spelling?)was amazing and so professional even though he was literally the only one working on Memorial Day. He is top notch!

Tammy S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Rebecca M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Christina H.  |  First Impressions 
Clasificación:
5.0

I worked with Austin, and thought he was one of most hospitable and respective agents I have been around. Very caring for my needs.

John K.  |  First Impressions 
Clasificación: