While the staff was nice and pointed out that the pickup I rented had damage to the tailgate, they failed to tell me or were unaware that the tailgate did not lower. As I rented the pickup to move items including furniture out of storage, having to lift all items over the side of the truck bed all week was less than convenient. Upon returning the truck, I explained the situation to the staff and was told a manager would follow up with some sort of compensation for the inconvenience. That was three weeks ago and I've yet to hear anything. Obviously, I'm disappointed, thanks, KevinKEVIN W.
Customer Reviews for U-Haul Moving & Storage of Watertown
Watertown, NY 13601
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
- Almacenamiento de bote
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Only issue was after flying from NY to Texas to pick up my reserved truck, it wasn't there. I had to drive 90 miles to get a truck which delayed the rest of the trip. The dealers were great but the underlying delays made the move very difficult.Pettis P.
El cliente no dejó un comentario.Donald N.
El cliente no dejó un comentario.Veronica J.
El cliente no dejó un comentario.Chukita B.
We drove the truck a total of 50 miles. We took it to a car wash to make sure it was clean. When we got the final bill, we were charged $150 for mirror housing damage. My daughter went back and saw how the clips had come undone and were caught in the housing. She freed them and clipped them back in place. She was then told there was a bit of a gap and the manager would do nothing for us. We were told to take it up with corporate which we will be doing. We will never use this uhaul again.Sandra P.
El cliente no dejó un comentario.Bruce H.
El cliente no dejó un comentario.Heather A.
None of this is convenient. My wife had a reservation for a truck to move my family to Ohio from New York. We ended up having to rent a tiny space to store our belongings, of which only half fit- the other half of our stuff is at a neighbors garage. Now, we must press on to Ohio with only what we can carry in our two SUV's, including our 2 small children with carseats. This has cost us so much. So much money. So much stress. So much time to struggle and try to find a solution. We simply cannot afford $2,500 for a Penske truck. This is just poor etiquette. Don't tell someone you have a truck for them to move in if you indeed do not have a truck. Appearantly, this has happened to other people quite often. Fix it.kyle h. | First Impressions
You changed the locks without any notice so we tried our key it wouldn't work. We had driven 3 hrs to empty the locker asked staff to help us thought it was the lock it wasn't. After waiting over an hour finally an outside person cut the lock off. This unit has no seals or caulk on the end and all the cattail fluff ended up inside along with many spiders dead and live. Lots of things we would have taken were garbage. Not good customer service.Susan C. | Overall Experience
Drop off location was superb. U-Haul should be proud - one of the nicest locations representing U-Haul.Wendy D.
El cliente no dejó un comentario.luis R.
El cliente no dejó un comentario.Thomas C.
The pickup location was very helpful. The drop off location - i will never do business with nor recommend to anyone. I paid to have my U-Boxes delivered on a certain day. Being that my boxes arrived 3 days earlier than anticipated, I didnt think having them delivered on time. When I called to confirm my divert date and time, I was told my boxes would not be delivered on time because they had no available trucks. Not a big deal, just pushed delivery by one day. We paid to have movers help / offload the containers. I confirmed change of dates and times with the movers and on the day of the delivery, they never showed up! When I contacted them, they told me they forgot about me and they would have to reschedule. They arrived the next day. I paid and received a confirmation that my boxes would be picked up two (2) days after delivery. Uhaul never showed up. When I called to inquire about it, they said the driver was on their way and that's all they could tell me. After another two days had gone by, we received another confirmation that the containers would be picked up. Again, Uhaul never showed up. I called the following day, explained that I needed the boxes picked up because if not, I wpuld be charged another $600 for keeping the boxes past the deadline to return them. Finally, Uhaul arrived the next day to pick up the containers. When we called to confirm that morning, we were told we were scheduled for the last stop of the day. I definitely do not recommend and will absolutely never do business with Uhaul again.Richard B.
Everything is fine.rose m. | First Impressions
Matt Filkins is the best U-Haul worker I have ever encountered. Always ready and willing to service customers upon arrival and accomodate every need. He is a rock star.Andrew G.
El cliente no dejó un comentario.bruce M.
Great team.Nigel S.
Drop off was easy and trouble free.Steven L.
Drop off process was a delight, nothing to change.Douglas N.
El cliente no dejó un comentario.Jaclyn W.
El cliente no dejó un comentario.CHERYL L.
El cliente no dejó un comentario.CHRISTOPHER N.
The associate was very helpful. He noticed the safety chain was warn, so he replaced it right away. He helped me get my trailer hooked up and on my way in no time!Marjory B.
El cliente no dejó un comentario.Lori S.
El cliente no dejó un comentario.Tim T.
very pleased with the whole process. we rented a Uhaul trailer in one state, traveled to another and unpacked it into a Uhaul self storage unit and then returned the trailer at the same facility. process was quick and easy. no trouble at all.Steven L. | First Impressions
El cliente no dejó un comentario.Kristi J. | First Impressions
El cliente no dejó un comentario.Matthew S.
El cliente no dejó un comentario.Gary M.
El cliente no dejó un comentario.Haydee B. | Overall Experience
El cliente no dejó un comentario.Frederick M. | First Impressions
Truck drove very smoothly so that was a big plus. The people at the counter were very friendly but also very helpful. Highly reccomended.Chris D.
El cliente no dejó un comentario.Nancy H.
El cliente no dejó un comentario.LARRYJ O. | First Impressions
El cliente no dejó un comentario.Dale J.
El cliente no dejó un comentario.Marlon W.
El cliente no dejó un comentario.stephen J.
El cliente no dejó un comentario.Michael R.
El cliente no dejó un comentario.Kelly K.
El cliente no dejó un comentario.Victor P. | First Impressions
El cliente no dejó un comentario.brandon E. | Overall Experience
El cliente no dejó un comentario.Erick T.
Mike and the whole team were gréât! Highly recommend!James E. | Overall Experience
Customer service was poor.Greg J.
El cliente no dejó un comentario.Donald N.
Yes! Everyone was great!Jason W.
I returned my rental here and I get a call saying they don't know where it is after I got an email 5 hours prior saying thank you for returning your rental to the Watertown location. Other than that everything was good.Jennifer G.
everything went smoothlyTerri P.
Very courteous and prompt. This was my second time using this location. GraciasDiane M.
El cliente no dejó un comentario.DONALD M.
El cliente no dejó un comentario.Kathy F.
El cliente no dejó un comentario.MARLONTERELL W.
Matt helped me out and service was excellent. Thank you Matt!Ricardo C.
El cliente no dejó un comentario.Cheryl R.
El cliente no dejó un comentario.Charles M.
Communication. The contract and communication within the company was a little sparse and some issues arose due to this.tiffany L.
Cruise control was not working. Mike at the desk was awesome. I haven't had the best experience at this site before, but he was great.William S.
El cliente no dejó un comentario.Jennifer S.
El cliente no dejó un comentario.Robert K.
I rented a small storage unit it would be nice to see a ramp to the 2nd floor so as not to climb ten steps specially when you have heavy or bulky items or that it's just not easy on the body to make several tripsKAREN S.
Excellent experience, I wouldn't recommend any changes. Chase L. Is a major asset to the organization.Richard M.
El cliente no dejó un comentario.Jimmy J.
El cliente no dejó un comentario.Christopher B.
El cliente no dejó un comentario.Tina B.
El cliente no dejó un comentario.Deborah H.
El cliente no dejó un comentario.Tabitha S.
The representative has no mannersVennsa C.
El cliente no dejó un comentario.Duncan F.
All good but the store clerk was very slow at signing equipment out 30-45 minutesSTEVEN L.
El cliente no dejó un comentario.ROCHELLE D.
Pickup truck worked great for what I neededTimothy H.
El cliente no dejó un comentario.rfranz P.
I wasn't greeted with a friendly greeting. Just told I didn't need to be in the store to drop off. Don't worried I won't ever again and I will tell all my family and friends. I thought of going to social media but I won't bother wasting my time. Because I am just as important as your staff at the US Route 11, Watertown NY 13601Warren B.
The truck had no ramp! We were never told it would not have one. Makes it hard to load large items. Mitch was super nice. Just mad about not having a ramp!!!!Shay S.
Check engine light was on, but mechanic checked and it was only an O2 sensor. I would have prefer d another vehicle, but this was the only one available, so I took it anyway.Ronald S.
El cliente no dejó un comentario.Bethany B.
El cliente no dejó un comentario.Scott P.
Truck smelled like smoke. U-Haul representative connected trailer improperly leading to it disconnecting in a dangerous manner during loading. Upon return, representative was unfazed when I reported my concern. Totally unacceptable.Robert T.
Helpful staff. Polite and cheerful.Joseph S.
Nothing. Everything was smooth an professionalJOHN ALAN B.
El cliente no dejó un comentario.Christopher P.
El cliente no dejó un comentario.Chad K.
El cliente no dejó un comentario.Lorri F.
El cliente no dejó un comentario.TROYD B.
El cliente no dejó un comentario.Sylvia A.
The drop-off location in Watertown is always good.David F.
El cliente no dejó un comentario.Ernest Z.
El cliente no dejó un comentario.John A.
El cliente no dejó un comentario.Alexander B.
The location was perfect bc it was near our house. It took close to an hour to recieve our truck with no other customers in the store because the representative kept trying to get us to bring back the truck we were using the next day at 11 and get a new truck to "help someone out", even though we had rented it for 2 days. The sales representative Mike then made a comment that it sounded like we weren't even packed yet.Richard W.
The service was terrific. I had a complicated trip scheduled, and I wasn't sure what truck would work best. The manager, Michael Duffy, clearly explained my options and put me in the right rental. The truck was clean, ran well, and was exactly what I needed. ¡Gracias!James C.
El cliente no dejó un comentario.jasmine b. | First Impressions
Outstanding customer service (as usual) and super easy to rent and return. Thank you for all you do. UHaul is known for moving services, but you have always come through for me whenever I'm doing some spring cleaning and need to haul items to the transfer station. You are all the best!Sarah N.
El cliente no dejó un comentario.starr G.
Michael made it a seamless transacition . Also very helpful.Penny W. | First Impressions
Always a great experience here.MARLONTERELL W.
Always great service here.MARLONTERELL W.
El cliente no dejó un comentario.joel F.
El cliente no dejó un comentario.robert B.
El cliente no dejó un comentario.MaryAnn D.
El cliente no dejó un comentario.Christopher S.
Reservation #95139951: van lights activated bright and dim capriciously and independently of command during heavy rain and fog, creating a hazard both for my passenger and I and also oncoming traffic.paul A.
El cliente no dejó un comentario.Brage B.
Key drop boxJACOBJOSEPH P.
El cliente no dejó un comentario.kent t. | Overall Experience
El cliente no dejó un comentario.Leighanne F.
Customer service staff was excellent,informative and a pleasure.Casey F.
El cliente no dejó un comentario.Nancy G.
They were awesome and very understanding to my needsdevere y. | First Impressions
El cliente no dejó un comentario.DEVERENATASHA Y. | First Impressions
check in was fast and easy. people were friendly and facility was clean and spacious!WILLIAM E.
El cliente no dejó un comentario.Todd H.
El cliente no dejó un comentario.LeKeyta W. | Overall Experience
Bed of the truck was covered in a layer of ice. Transmission on the vehicle was poor and not well maintained.Abram H.
I believe the Customer Service rep was Mike D He was professional accommodating and thorough Excellent experienceMARKJ W.
El cliente no dejó un comentario.jamera l. | Overall Experience
El cliente no dejó un comentario.MATEO J. | Overall Experience
I haven't got my refund for faulty equipment yet made me pay for it before inspectionEMMANUAL M. | First Impressions
El cliente no dejó un comentario.Hilary B. | Overall Experience
The owners are amazing!! Accommodated my situation at the last minute and made sure I was well taken care of. Would highly recommend this facility!Jenna W. | Overall Experience
The owner was amazing and such a huge help! I had to put my entire house into storage at the last minute and the accommodated me accordingly and explained in detail what I should put into heated storage. Super nice, friendly, informative, helpful and accommodating. Would highly recommend!Jenna W. | First Impressions
El cliente no dejó un comentario.Malcolm F. | Overall Experience
El cliente no dejó un comentario.Leanne E. | Online Move In
El cliente no dejó un comentario.Cynthia H. | Overall Experience
El cliente no dejó un comentario.Ron D. | First Impressions
El cliente no dejó un comentario.Aimee W. | Overall Experience
El cliente no dejó un comentario.Barbara W. | Overall Experience
El cliente no dejó un comentario.Harold H. | Overall Experience
El cliente no dejó un comentario.Richard P. | First Impressions
El cliente no dejó un comentario.Tim N. | Overall Experience
The lock on one of our units was accidentally cut by another customer. That customer notified the staff at uhaul. We were never notified, our unit was left without a lock for months before we returned several months later to find our lock missing and the shavings of where it was cut on the floor. Because this was one of several units at this facility, we are not aware at this time if anything was taken. I do believe uhaul had a responsibility to contact us. We purchased all four locks on our units from them. They really should have replaced the cut one. Overall our experience with this uhaul was very good and we would rent equipment and storage from them again 5182312662Linda C. | Overall Experience
wound up cancelling rental that day, climate controlled unit clearly had rodent issuesDominic M. | Overall Experience
El cliente no dejó un comentario.Julie K. | First Impressions
El cliente no dejó un comentario.Roy C. | First Impressions
El cliente no dejó un comentario.anthony c. | Overall Experience
Everything was great and clean and staff were very satisfyingIona W. | Overall Experience
El cliente no dejó un comentario.jamera l. | First Impressions
El cliente no dejó un comentario.Horane S. | First Impressions
El cliente no dejó un comentario.Travis N. | First Impressions
El cliente no dejó un comentario.Zachary S. | First Impressions
El cliente no dejó un comentario.Joel R. | Overall Experience
They had reserved me an upstairs unit but it is difficult for me to climb stairs and after a 2 day trip I declined and was given a unit on ground level. GraciasJones B. | First Impressions
El cliente no dejó un comentario.eric b. | First Impressions
Absolutely horrible I want a refund already moved out after a dayMakayla B. | Online Move In
El cliente no dejó un comentario.kent t. | First Impressions
El cliente no dejó un comentario.Michael K. | Overall Experience
El cliente no dejó un comentario.Jason R. | Overall Experience
There was always a smell of cat urine in the hallwayThomas R. | Overall Experience
The wait time is too long when you call this facility. I called from outside and was told to wait for 20 minute , when I walked in the 3 reps were doing nothing but sitting.zaheer b. | Overall Experience
I moved out of my facility on 11/30 and am still receiving late rent due bills for said storage unit, even after being told I’m all set.Patrick V. | Overall Experience
El cliente no dejó un comentario.DONNA C. | Overall Experience
Staff was very accommodating and friendlyJohn F. | Overall Experience
The guys and gals over at Watertown Uhaul were great! Super helpful and friendly. The manager Matt was hands down one of the best managers I've dealt with! Understanding, curtious, and always available to help with whatever issues or needs you may have. Fantastic experience with this store and will definitely use them again!Robert C. | Overall Experience
El cliente no dejó un comentario.Matthew G. | First Impressions
Problems with access card and access code. Shouldn't have to go to the office to get entry.James M. | Overall Experience
El cliente no dejó un comentario.Stefan A. | First Impressions
Staff was very helpful. Reservations, billing, and close out all went smoothly.Carter M. | Overall Experience
I rented the unit for almost 16 years. My experience could not have been better.DANIEL V. | Overall Experience
El cliente no dejó un comentario.KRIS E. | Overall Experience
El cliente no dejó un comentario.James M. | First Impressions
My problem is we are supposed to have one month free and didn't get itcandida h. | First Impressions
Brook was awesome. Professional and friendly.greg g. | First Impressions
Not impressedKristie S. | Overall Experience
No further remarksjosiah e. | Overall Experience
The staff was great and Matt was super helpful during my moving experience.taylor p. | Overall Experience
Overall good. Units are dark, some lighting would be nice.KATIE S. | Overall Experience
My only complaint is the amount of time the clerk needed to complete all the fields on the computer screens even though I had made a reservation on line and had stopped into the ofc the morning beforeWilliam C. | First Impressions
Thank you for helping me move the stuff from the van into the unit 👍👍Sarah L. | Overall Experience
Very professional and helpful. Great service! I would highly recommend them!!Janice J. | First Impressions
Super helpful and kind staff!taylor p. | First Impressions
The general manager always does a great jobGary H. | Overall Experience
We were very pleased with the U-haul storage and convenience of the storage unit. We were able to take our time and move into our new home.Andrew H. | Overall Experience
Wonderful people! Very helpful and tended to my needs above and beyond. I hope I may never have to move again, but if so, I'm heading back there! Thank you so much!Melissa G. | Overall Experience
pppppgary m. | Overall Experience
Well run, great place to do business with.MIKE D. | First Impressions
Customer service is excellent! Staff is so helpful and pleasantPHYIILS C. | Overall Experience
It was great being a customer at u haul the staff was great and are stuff was well maintained thank youMichelle S. | Overall Experience
Staff pleasant and knowledgeable. Site clean and well organized. Easy access. Happy to recommend the services to others.Brenda M. | Overall Experience
The staff was great. Very accommodating and made recommendations to save me money.Vickie D. | Overall Experience
Thsnk you for your assistance..JARIAN D. | Overall Experience
Even though the key card didn't work and denied me access to the storage inside unit, I called Matt, he answered immediately and gave me a code to get in. We unloaded our truck filled it with gasCalvin F. | First Impressions
I had many issues from start to end. The Watertown staff consistently lied from how/ where they would place UBoxes to pick-up (even though I have copies of phone calls and email). Disappointingjanice g. | Overall Experience
Excellent staff and excellent experience.Mustapha K. | Overall Experience
Could not have been more helpful, convenient and economical. Our experience was a good one! Start to finish.harry d. | Overall Experience
Staffs are helpful and places are well maintainedClement W. | Overall Experience
Service was good at first, by the end I was unhappy. Employees Adam W & Sara R were helpful and friendly. Matt the new gen manager was very unprofessional & the store went downhill when he took over.heather e. | Overall Experience
When checking in they never told me they do not prorate. I never received paperwork at check in with the fine print showing they don't prorate storage. at checkout they never took me off of autopay.TINA D. | Overall Experience
At first I was upset. Scheduled a shed and came in, no reservation, no shed on first floor and a complete mess. But after this was done and said, all fell into place and things were fine,elizabeth d. | Overall Experience
The staff was incompetent. One gentleman said he was going to put a claim in for my storage unit and he nevr did, so many other things but their isnt enough room.!!! Terrible service! Terrible units!!Santina L. | Overall Experience
Storage was clean and dry. A cart was always available for heavy items.ANNA C. | Overall Experience
Experience was alright. Management was ineffective. Tried several times to close account and received no correspondence except "Late payment" notices. Very irritating, non-management helped immensely.Jamison P. | Overall Experience
A bit pricey, but secure.Cheryl E. | Overall Experience
Uhaul services were great. I wouldn't recommend the storage as there was water pooled in front of several units the whole week I had one.Michele M. | Overall Experience
Great, very helpfulalyssia H. | Overall Experience
Staff was incredibly slow over several visits to allow me access to my Ubox. Ubox arrived late and was never notified of arrival by store until I contacted them. I have still not been refunded.marc s. | Overall Experience
I had to cancel my reservation,they were polite and pleasantjoseph v. | Reservación
Everything was goodRussell B. | Overall Experience
Thank You, I used your facility for 13 months and I just wanted to send you a Thank You.Cheryll M. | Overall Experience
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
Propane service delivered straight to your door!
¡Tenemos la selección más amplia de la industria!