Make sure the U Haul on Clarity St in Verona, WI is open and available during their posted hours. I give them no stars for their failure to be open during their posted hours, which resulted in my reservation not being honored and my renting from the Platte Drive location at the last minute. My thanks to Platte Drive--these guys have it together!DIANE R.
Customer Reviews for U-Haul Moving & Storage of W Towne
Madison, WI 53719
(Off Gammon Rd)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Barb G.
Everyone I dealt with was awesome. I even changed my pickup time and it went flawlessly.Matthew B.
I was double charged. I was quoted for $56 and ended up getting charged $112 with no explanation.Jordan O.
El cliente no dejó un comentario.Adam R.
Dustin was incredibly helpful in helping me out with a question about the truck and signing out of my storage unit.Melissa W.
El cliente no dejó un comentario.Royce M.
El cliente no dejó un comentario.Christopher N.
I rented a cargo van from Uhaul recently for my moving. The rental starts at 6 am on July 31st, 2022. I chose the mobile pickup option because I needed to vacate my unit before 12 pm that day so I could not wait until the Uhaul store opens. I arrived at the pickup location before 7 am on 31st, but was surprised to notice that I could not find the "pick up my truck" button in my application, which was shown in the step-by-step tutorial displayed on the Uhaul website. I tried both the website and the application, but could not find where to start the pickup process. The customer service line was also extremely busy and I could not get a callback within 30 minutes (it was even funnier that when I got the callback 30 minutes later, no human representative was on the line - only an artificial system that kept telling me it could not get anyone to help me). I had no choice but to go back to my apartment and to continue to clean my unit. My trip to the pickup location wasted me more than 30 minutes. Can you imagine the feeling that you are right in front of your van but have no way to pick it up? I had to go back to the pickup location at 10 am that day, when I finally got a callback from a representative. It was only after she reset the pickup time that I could finally see the "start the pickup" button in the application. I chose the mobile pickup option to save time, but all it did was to waste my precious time on the moving-out day. The advertisement on the website features the quickness of the mobile pickup, which was hilarious because it did totally the opposite on me. Because of this issue, I could not empty the unit on time so I had to return the keys late. I am very upset about this and therefore would not recommend Uhaul to anyone around me.Jiaoyang L.
After returning home, my daughter thought she had forgotten a book in the truck (it turns out she had not). I tried to phone the agency but it was close to impossible to reach anyone. Just menus, after menus. Why can't there be a direct line to the agency?Arganthael B.
Got charged for fuel when I returned the vehicle with more gas than it left withStephen F.
Was told that gas had to be between 1/4 and 1/2 tank at drop off, they then charged us for it. Didn't do a walk around with me either so couldn't discuss this, just got an email and my CC charged. Annoyed.Lindsey L.
I gave them all my information the day before so the person picking up the Uhaul wouldn't have to pay out of pocket. When he got there the next day, they said they didn't have any of my information on file and made him redo it all + pay with his own money.Kali H.
El cliente no dejó un comentario.Kendra L.
El cliente no dejó un comentario.Paul L.
My reservation to pick up the van was changed without notifying me until I got to the service desk at the location on my reservation. I had to drive extra time to find the new place . When I got there the Manager that checked me in was extremely rude!!! I won't be using this location in the future.Teri F.
It was easy to get a truck and return it. The best part was the UHaul employees! They were courteous and kind and made it a painless experience. The gentleman who checked us out was even willing to take our photo when we asked even though he was busy and working alone. Another plus of this location is all the moving supplies! They have everything for moving! ¡Gracias!Kathleen P.
Check-in and check-out were quick and friendly, all charges were explained.CHRISTOPHER B.
El cliente no dejó un comentario.Jeffry G.
El cliente no dejó un comentario.Mamie T.
Having U-haul keep its original commitments for time and location of rentalsBenjamin R.
The employees were fairly abrupt with us and the signage to know where to park was hard to see. Updated signage would be helpful!Margaret Z.
El cliente no dejó un comentario.Justin M.
Very easy and truck worked as expected!William I.
El cliente no dejó un comentario.OSCAR P.
El cliente no dejó un comentario.laporsha W.
The staff was very knowledgeable and helpfulVICTOR G.
El cliente no dejó un comentario.Nicholas D.
El cliente no dejó un comentario.Michael W.
As always, clean and efficient facility!GREGORY M.
El cliente no dejó un comentario.Tim A.
El cliente no dejó un comentario.Monique O.
There was only one guy working there but he did a great job and was a pleasure to work with, definitely deserves a raise.Dmitri S.
Great service and explanations about accessCHRISTOPHER B. | First Impressions
El cliente no dejó un comentario.Jeff S.
The general manager assisted me. Did not get his name. I know this is busy and stressful time for your business. But he was abrupt and not real friendly. Smile, man!Laurie S.
El cliente no dejó un comentario.Dennis A.
El cliente no dejó un comentario.Jennifer B.
El cliente no dejó un comentario.Alex S. | Overall Experience
El cliente no dejó un comentario.Gary K.
El cliente no dejó un comentario.Dennis M.
El cliente no dejó un comentario.Brian E.
El cliente no dejó un comentario.Steven J.
Guy behind the counter was pretty rude to where I wish we would've went to a different location.Chandan G.
Make sure the gas tank is all the way full. I had to put in way too much gas as it was below the line I had to keep it above when I picked it up. Had to spend $33 on gas.Brenna C.
El cliente no dejó un comentario.Darin B.
When someone reserves a trailer 2 months in advance you should have that trailer available. When I reserved mine you told me it would not be available. But when I went to get the one you gave me there was 2 of the ones I wanted there. When I returned 9 days later they were still there. Not available my ass you just wanted the extra $40 that I was charged.Tony C.
This location will nickel and dime you. I returned a clean truck with the same gas I had at pickup and they charged me 30 bucks for gas and cleaning. What hacksDylan F.
I dropped off the truck and the manager checked it in (moved the truck, checked in the back), and told me I was good to leave. After the fact, I received a bill for 2 gallons of gas and a cleaning fee. I cleaned the truck, and left the needle at exactly where I had picked it up.Dylan F.
Great customer service! Thank you!krystyna K.
Customer Service was outstandingJeff W.
The man who helped me was super nice and made every step of the process clear. Excellent service.Katherine M.
El cliente no dejó un comentario.Debra O.
El cliente no dejó un comentario.Michael V.
Easy in and out. Great service:))Michael T.
El cliente no dejó un comentario.ABEEN X. | Overall Experience
El cliente no dejó un comentario.Darin B.
El cliente no dejó un comentario.Tim A.
The young person that helped me at this location on Sunday was remarkable. Very patient and kind. Went above and beyond customer service. Even continued to wait on me after closing time. Javier is an amazing employee and I truly appreciate all he did for me on Sunday!Cheryl E.
General manager was apathetic to the point of outright rudeness. Very abrasive and dismissive. Have used this location several times, always with excellent interactions with other staff but this was very different. Without apology, I was told that there were was not a dolly left for me to use, even though I had reserved it days earlier. Okay he. I asked how I was supposed to move without one, the general manager sarcastically replied â€œlots of people move without one.â€ When I asked if there was another relocation that had a dolly I could use, he was dismissive and unhelpful. I had to ultimately stop at Home Depot to purchase a dolly on my own. Then upon return, the same general manager was present. During drop off, he looked in the cab and in the back of the truck, without comment. I asked if there was anything I needed to sign, and he replied no. I was then surprised later that day when I had a $150 â€œcleaning feeâ€ added to my bill. The manager did not tell me that prior, nor did he comment on the condition of the truck (which was spotless). In fact, when my fiancÃ© was picking a few loose leaves out of the cab if the truck, the manager told her â€œdon't worry about itâ€. Which were basically the only words he said the entire interaction. I will be disputing these additional charges. I cannot express how disappointed I am in this experience, especially since this location was my go-to rental location. I will not be returning to this location due to this terrible customer experience.Zachary W.
El cliente no dejó un comentario.Jeanne C.
El cliente no dejó un comentario.Chavonne K.
Fantastic customer service by the people at this location.Matt F.
El cliente no dejó un comentario.ana d. | First Impressions
Everyone was nice, helpful, and respectful. The price was good for the storages size, but I think that due to the COVID situation UHAUL should offer a big discount to homeless people for at least three months. Gracias MONICA H. | Overall Experience
El cliente no dejó un comentario.SAMUEL H. | First Impressions
El cliente no dejó un comentario.Tanya D. | Overall Experience
Took terribly long to pick up and no explanation on which vehicle was the one being rented. On top of that they forgot mattress bags after stating it twice.Blaise A.
Fast friendly and efficient service.ELLEN F.
El cliente no dejó un comentario.Mark Y.
El cliente no dejó un comentario.Nicole H.
Worst experience we have ever had . And I have Used this service for every move. Ensure your employees are communicating with one another and not misinforming customers to where they are losing over a hundred dollars in service when they return a U-Haul two days earlyDevin L.
Beardy guy was a delightJennifer O.
U-HAUL agent was fast, efficient and seemed to have my best interests in mind. He treated me as a repeat customer who had done this before, which speeded up the rental. Drop-off afterward was amazingly fast and uncomplicated. Kudos to that agent!Gary L.
The general manager of the W Platte Dr location in Madison, WI was rude and dismissive. Upon dropping off the rental truck, he was overtly condescending when he stated, "You can go." In my past experience with the Atlas Ct in Madison, WI, I found the employees to be helpful and amicable. I will not be recommending the W Platte Dr location to anyone.Jamie C.
El cliente no dejó un comentario.George S.
El cliente no dejó un comentario.Chris W.
El cliente no dejó un comentario.Joshua D.
El cliente no dejó un comentario.Hayley D. | Overall Experience
El cliente no dejó un comentario.Thomas D.
Service was terrible. Storage size arent worth itShirley J. | First Impressions
Equipment could have been cleaner; especially the windshield. The driver door was damaged / needed to be constantly slammed to close properly and drive without dash warnings, but the engine, transmission, a/c all worked flawlessly. Attendant was helpful and courteous. Got the job done!Jim N.
Arrived to find a lone employee smoking cigarettes out in front of the building. Said that they were closed, wouldn't check me in. I asked about the fees to just leave it and he said, "probably not". The next morning I got hit with a fuel charge that was incorrect. Tried to contact the GM at that location to get that fixed and haven't heard back. Seems pretty egregious to charge me when I brought everything back early in equal condition and with considerably more gas (when I picked it up it was on E). These people are nothing but a bunch of no good fucking crooks. May the bites of a million pubic lice infest them from now until time eternal.Nathan P.
Arrived to find a lone employee smoking cigarettes out in front of the building. Said that they were closed, wouldn't check me in. I asked about the fees to just leave it and he said, "probably not". The next morning I got hit with a fuel charge that was incorrect. Tried to contact the GM at that location to get that fixed and haven't heard back. Seems pretty egregious to charge me when I brought everything back early in equal condition and with considerably more gas. These people are nothing but a bunch of no good fucking crooks.Nathan P.
Everything perfectKarina G.
Truck not clean. Took to long to check out/in. Charged $20 for for after hours return even though truck was returned at 4:00 and store was open.James R.
Poor service. 1. When I returned the vehicle, the service person was playing his smart phone, and did not even raise his head when I asked him questions. 2. I was charged an after hour service fee, but I did return the vehicle by close of business. I had to call the service to get refund.Suhui L.
My rental was not ready for pickup when I arrived. The truck I finally was given was parked in by multiple other trucks. Took over an hour to leave from my scheduled pick up time. There was no dolly that I ordered in the truck. There was an open water bottle left inside the truck.Sean R.
Great customer service for our last minute request!Kenneth H.
I dropped it off myself and did self check in how can i review the place? It was crowded with trucks and hard to find a place to park as the whole drop off 2 lanes were already full! I also had to scan and take a bunch of pictures to check myself out, I guess this location has no employees who uhaul would pay to do that work? So i would down grade them for thatâ€¦ if i worked for uhaul k guess i would have liked a discount since i did the whole mileage, gas and photo evidence for them!MEGHANN K.
How would i know anything about the location? I had to drop off and take picture and check myself in. If i was going to work for uhaul you think i could get an employee discount! Not even an option to drop keys and go! Your staff can't check gas, mileage and cleanliness of trucks!?! I have to do it and document with photos? I won't be doing that again!Kevin K.
Had to go to a different location to pick up vehicle.Douglas B.
The associates were very helpful and were able to fix a small wiring issue in good time.Scott D.
El cliente no dejó un comentario.Ryan P.
It would have been nice if the After Hours Service Fee was waived since there was no way to complete the process. See the article here: https://www.channel3000.com/cut-fiber-cable-causing-verizon-wireless-outage-in-parts-of-wisconsin/ Without phone service/Internet access, it is impossible to do a self check out.Paul B.
El cliente no dejó un comentario.Jun Z.
El cliente no dejó un comentario.Zachary S.
We had an excellent experience. The only inconvenience was that our storage unit didn't have a light.lee d. | Overall Experience
The folks at this location are pros!Kyle Z.
Way Understaffed on more than one occasion ..I tried to close my my rented space and the kid told me he didn't know how to do it so I'd have to come back the next day. Another occasion they closed mid day because someone didn't show up for work so the other person just left. I had major issues with renting a unit there .I was offered a unit for a month free but the unit was on the second floor which I absolutely didn't want especially since there is no elevator . If I wanted a free unit that was it or I'd pay an inflated price for first floor . It's way over priced for a small unit ,dimly lit,no light inside the unit ,no numbers marking the hidden unit I roamed around for an annoyingly 20 minutes looking for my space which was behind a closed door that was not marked in anyway whatsoever .Had to go find someone to help me find an unmarked door ! After an exhausting week of moving across country that was the final straw for me dealing with such a poor overpriced set up The kid told me he agreed that was a problem Such a simple detail to fix . FYI Across the street is a hobby lobby .They sell stick on numbers . He warned me The entry door was really difficult to open I was surprised it was fixed the next time I went .The wind was strong and there was no way to hold door open Then the rent went up for an already way over priced space seriously ??? This is the most difficult storage situation I've ever come across The Van I rented was very rickety and unsteady to drive .jeann A.
When u used the brakes it sounded like I had my foot on the gas alsokristy J.
El cliente no dejó un comentario.Jeff W.
Give free rentals to everyone whom you consume their life with your BS.Jeffery D.
Was told by customer service that they would give me a credit for the radio/blue-tooth not working and no cruise control on the vehicle rented, the customer service person told me "Not his PROBLEM" and he will not be crediting my account. He then turned and walked away. I have rented exclusively from U-haul over the years and will not be using them in the future if I don't have too!!MARK S.
El cliente no dejó un comentario.Dave K.
El cliente no dejó un comentario.Craig T.
No appliance dolly available when it was reserved a month ago but did take care of it financially. Satisfied with that.Joey L.
El cliente no dejó un comentario.GEORGE K.
The "Truck Share 24/7" online checkout did not work at all. The website froze, and the key was not in the van I checked out. This wasn't horrible, because I was able to quickly check out the van inside with the representative, but definitely lengthened the time necessary to get through the process. The electronic checkout needs to be revised and error-checked, as after I submitted my drivers license picture, the app simply froze...Robert S.
El cliente no dejó un comentario.blair o. | Overall Experience
El cliente no dejó un comentario.kristen m. | Overall Experience
El cliente no dejó un comentario.christine k. | Overall Experience
El cliente no dejó un comentario.Douglas F. | Online Move In
El cliente no dejó un comentario.Miranda K. | Online Move In
The storage facility is connected to the office by a security door that was opened so I went through but Uhaul person said we can't go through that door and you must walk around the building to come to office. Terrible customer service.Jerry E. | Overall Experience
El cliente no dejó un comentario.comfort w. | First Impressions
El cliente no dejó un comentario.OTSUKA A. | Overall Experience
El cliente no dejó un comentario.Peter W. | Overall Experience
El cliente no dejó un comentario.don w. | First Impressions
El cliente no dejó un comentario.SADIE Z. | Overall Experience
I ran into some difficulties with one of the rental trucks I lost the key. They were Kind and understanding about the situation and work with me. Thank you Uhaul. It is a pleasure doing business with you.CAROLYN D. | Overall Experience
Had no small storage units on first floor. Had no elevator (isn't this a violation of the ADA?) Had no roll-up doors. Site seemed somewhat run down.SUSAN D. | First Impressions
El cliente no dejó un comentario.Christa M. | First Impressions
El cliente no dejó un comentario.Hridyesh Raj T. | Overall Experience
El cliente no dejó un comentario.Douglas F. | Overall Experience
The storage unit that I had reserved at a different UHaul location was unfortunately not available when I arrived, but the representative talked to the W Towne location and Morgan was able to get me 2 units. Morgan was extremely professional and accommodating to my situation.Mark H. | Overall Experience
El cliente no dejó un comentario.Shameco H. | Overall Experience
El cliente no dejó un comentario.Douglas F. | First Impressions
El cliente no dejó un comentario.brian s. | Overall Experience
El cliente no dejó un comentario.Payton C. | First Impressions
El cliente no dejó un comentario.Shameco H. | First Impressions
Very smooth operation! Thank you.Chris D. | Overall Experience
El cliente no dejó un comentario.Diona D. | Overall Experience
El cliente no dejó un comentario.Karen C. | Overall Experience
The staff were professional and helpful.sherry s. | Overall Experience
El cliente no dejó un comentario.Randall A. | First Impressions
I made a reservation online for a storage unit. Before we left St. Louis to drive the U-Haul truck to Madison Wisconsin to put things in storage for a couple of months for my daughter I confirmed that the reservation was there online and all set. When we actually got to the U-Haul location, we were told that there was no unit available in the size that I had reserved. We were told that the reservation was not really a reservation. Fortunately we were able to divideThings between a smaller unit and we were able to find someone we knew in Madison to let us put things in their house. If it is not really a reservation it should not be advertised as such. Or they should have an option to pay money upfront to actually reserve the unit.Barbara C. | First Impressions
Everything was great until I moved out and process was done. Then you filled out my information wrong for my unit that I have left in March and had a lien on me for not paying for April and May. I was gone at that point, pick up the phone and figure it out don't screw me over after I paid on time every month with out issue and left my unit clean.Garrett C. | Overall Experience
El cliente no dejó un comentario.Kristina N. | Overall Experience
El cliente no dejó un comentario.charles r. | Overall Experience
The only negative was that the price kept going up every year, so I took off a star. And they did not pro-rate the rent when I moved out before the end of the monthly rental period.margot m. | Overall Experience
El cliente no dejó un comentario.DENISE C. | Overall Experience
Store manager, Morgan was very helpful and ensured I had what I needed.Hugh M. | Overall Experience
The only problem of late has been auto billing, and change of address, etc. that apparently did not get saved/recorded in the system.Gary G. | First Impressions
For the first number of months there was just one garbage receptacle outside and it was always overflowing with trash. The last two times I was there I notice a larger dumpster that held more garbage. That's the only reason I didn't give an Excellent rating, took a long time to fix the problem.Christine F. | Overall Experience
El cliente no dejó un comentario.marian s. | Overall Experience
El cliente no dejó un comentario.Larry S. | Overall Experience
El cliente no dejó un comentario.Troy P. | Overall Experience
Counter person came into work hour late to open Other counter person was excellent on Sunday 10/4 Facility was rough in terms of cleanliness but good on another dayAllen R. | Overall Experience
Staff is very helpful, nice and knowledgeable. Great place for storing and supplies.James V. | Overall Experience
El cliente no dejó un comentario.ryan r. | Overall Experience
El cliente no dejó un comentario.ted R. | Overall Experience
El cliente no dejó un comentario.Natalie S. | Overall Experience
El cliente no dejó un comentario.Natalie M. | Overall Experience
El cliente no dejó un comentario.Camille R. | Overall Experience
El cliente no dejó un comentario.eric c. | Overall Experience
El cliente no dejó un comentario.Mary W. | Overall Experience
Thank UHAUL and Gen. Mgr. Morgan Smith for all his assistance & help. Customer, George Heinegeorge h. | Overall Experience
Staff was helpful. Check in was well organized, professional, and safe.sherry s. | First Impressions
Morgan at the facility was extremely helpful and pleasant to work with.Hugh M. | First Impressions
El cliente no dejó un comentario.William A. | Online Move In
Way too expensive! Shop around! The online payment app doesn't always work and they get NASTY if it causes you to miss the payment, even if you send them a screenshot showing them it was their fault.Mary T. | Overall Experience
I really liked everythingAisha D. | Overall Experience
Billing department is incredibly incompetent. Check in personnel very good. But seriously, office needs to be revamped.michael l. | Overall Experience
Clean, accessible and easy to get in and out. Storage was clean and so were the hallways. Use of carts to handle loading and unloading easy.Jason C. | Overall Experience
Morgan was confident friendly helpful and flexible! He's a true asset to your companyJohn A. | First Impressions
Good experience. Sometimes the security locked door was sticky to open, but once I figured out the knack, everything was easy to access.debra m. | Overall Experience
Clean facility, friendly helpful staffTony P. | Overall Experience
Was told our reservation didn't really reserve anything, and they didn't have my requested unit. Attendant couldn't use your software. We canceled and moved on.Colin C. | First Impressions
Treated me very professional. Highly informative and took care of my needs with no issues.Jason C. | First Impressions
long time tenant------no problemsBERNETTA P. | Overall Experience
Service was great! A little stumble when the initial storage unit wasn’t actually available, but it was quickly sorted out and one that was available was found.Joshua R. | First Impressions
I always have a positive experience at this location.Michael H. | First Impressions
Associate was rude, all information was not given at rental pick up unnecessary charges were placed due to company negligence and I am very displeased as a loyal customer of your company I am unhappy!JESSICA S. | First Impressions
friendly and helpful staff!!Mark K. | Overall Experience
Felt secure with our unit!ANNE T. | Overall Experience
Morgan was quick and efficient. Easy to work with.Gigi W. | Overall Experience
Thanks.Carl S. | Overall Experience
I I initially moved my stuff into storage due to the fmonth rent-free offered to those affected by the late August flooding. That offer was one of the few blessings from that difficult time. Gratitud.glenn c. | Overall Experience
A huge THANKS to U-Haul for letting me have free storage for a month to store household items after our horrific 4 foot flooding in August!!!!!!Karen C. | Overall Experience
The manager and staff are FANTASTIC!DAVID M. | Overall Experience
Easy move in and outSarah L. | Overall Experience
The location is great the storage unit was bigger enough for my things the staff are great never had anyone rude or not helpful the only thing is no light inside of unitREGINA B. | Overall Experience
Thanks guys!!Hannah L. | Overall Experience
NadaNicole C. | Reservación
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