Customer Reviews for U-Haul Moving & Storage of Uptown Charlotte

7,099 comentarios

1224 N Tryon St   Charlotte, NC 28206
(@ 16th St)

(704) 379-1414

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(704) 379-1414

1224 N Tryon St
Charlotte, NC 28206
(@ 16th St)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
4.0

A little backed up AND some equipment that was reserved wasn't available unfortunately, but overall it was nice

Darrin A. 
Clasificación:
2.0

I have been a loyal member for over two years with unit 813, and I never received any written notice that the facility was going to be demolished. I called about an inquiry for my bill, and then after dozens of attempts to reach out to them and never got a response, I then find out that I had two weeks to clear my unit. I no longer live in Charlotte so I had to spend over $600 to book a flight and a U-Haul to get all of my belongings when all of this could've been avoided if I had more of a notice. I will never use U-Haul again after this experience.

John G.  |  Overall Experience 
Clasificación:
5.0

Although I never got a certified letter I still appreciate George for working with me to clean out my storage unit. Thanks again.. Mary Graham..

mary g.  |  Overall Experience 
Clasificación:
1.0

They gave me a truck on E and tried to charge me for mileage I have proof it was on e nobody answers the phone when you try to contact them

Mona S. 
Clasificación:
2.0

El cliente no dejó un comentario.

Will B. 
Clasificación:
5.0

Customer service rep on duty was very courteous, as was his helper. Information was explained and over all the transaction went as expected no overcharges or miss charges

Victoria B. 
Clasificación:
5.0

Well, there was no dolly in the fan that we paid for and is on our invoice. The van was 9 miles from empty when we picked it up, so we had to fuel immediatley and I spent $92 filling it up and turned it in with between half and 3/4 tank of fuel. I think Uhaul got the better end of that deal!!

Shannon E. 
Clasificación:
2.0

El cliente no dejó un comentario.

Jonathan S. 
Clasificación:
4.0

Out of hand trucks which was reserved which was a big deal with the move but the woman that works there was very apologetic and professional.

charlie B. 
Clasificación:
2.0

Have items available if allowing to rent online and communicate with customers before they come to pick up. Vehicle was also parked in a different location than described during mobile pick up and was not ready to be driven

Trevor R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carol G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC D. 
Clasificación:
4.0

El cliente no dejó un comentario.

STEPHANIE S. 
Clasificación:
5.0

Xoxoxo

chelton m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

EDILIO T. 
Clasificación:
2.0

Charged hidden fees. Would not recommend.

Paul P. 
Clasificación:
3.0

Worker at facility was not helpful and didn't want to be there

Michael A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Naquan A. 
Clasificación:
5.0

El cliente no dejó un comentario.

pavani B. 
Clasificación:
5.0

Your online check in system is a total mess. I put in my driver's license three times, three different times, and it was not intuitive where to find mobile check in. Still had to spend 15 minutes at the counter and it wasn't this locations fault. Extraordinario servicio al cliente

Ian J. 
Clasificación:
3.0

Still awaiting a call back from this location regarding charges, I was told charges would be waived by Sarah (Roadside Assistance Supervisor) after being broken-down and had to sit on the side of the highway for more than 17 hours. I was charges for an extra day because UHaul could not recover the vehicle until 17-hours later. I would love to discuss. Sarah is the MVP for her assistance!!!!!

Derwin E. 
Clasificación:
3.0

I am still awaiting a callback from this location regarding my charges after being stranded on the side of the highway over 17-hours because the vehicle had a tire blow-out. I had two UHauls and I could not leave one without the other one. I would love to discuss the charges I was told would be waived by Sarah (Roadside Assistance Supervisor)

Derwin E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lisa L.  |  Overall Experience 
Clasificación:
5.0

great staff. made the whole process stress-free and easy.

Howard G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Abderhakim M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAKELA T.  |  Overall Experience 
Clasificación:
4.0

Keep up the good work!!

Cedric E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeremy C. 
Clasificación:
1.0

Benito have more comunicaion with the customer gate.io sprain anything truck wheel bearing de tráiler lights don't work properly looks like The people I work there Don't Wanna do anything.

Alejandro R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Matthew J. 
Clasificación:
5.0

Did the job. Recommend asking staff about what drains battery- such as leaving a door open, leaving light on in trailer. Our battery died during move but luckily we had some jumper cables.

Trent V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathy M. 
Clasificación:
3.0

Location was conveniently located just 5 minutes down the road from the apartment I was moving out of, but aside from that, there wasn't much else that I would praise. I chose to do mobile check-in during the rental process so that I can just grab and go, but you might as well just do regular check in. It was basically just the same process and you still had to go inside the store to get the keys and the other items you rented (i.e. dolly, furniture pads). It was my fault for not ensuring I had everything before I left Uhaul, but I mistakenly assumed my dolly and furniture pads would be inside the truck since I chose the mobile/no contact check in, but I was wrong, as I realized when I got back to my apartment I didn't have the dolly or furniture pads and the person working at the front desk who had to check my order and give me my keys failed to mention that you had to pick those up in a separate location. This separate location was gated and locked up and requires you to get a worker to access it...which once again, I chose mobile check-in because I wanted to avoid all that. It's not like I rent from Uhaul on a regular basis, I depend on the workers and/or the website to indicate these nuances. The truck we rented didn't have a ramp. I don't even know what the point of having a Uhaul is if you don't have a ramp. It was quite an unfortunate and unexpected hiccup that made moving extremely difficult. I was given an outline of my charges prior to renting the uhaul + other items, and it stated that my total would be the cost of my rentals plus $0.79 per mile. The wording and invoice outline very clearly indicated that the price per mile was the only charge being added on after drop-off. I did not see any indication of any additional charges that would be added on post drop-off. Upon drop off, I was charged an additional amount for gas. I was a little annoyed that this wasn't included in the up front verbiage or invoice. It would have been nice to see a more accurate total reflected. If you think you are going to spend any less than $100 at uhaul, you are mistaken, and I didn't even rent a large truck, I just had a 10'.

Morgan A. 
Clasificación:
4.0

El cliente no dejó un comentario.

LangE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

George S. 
Clasificación:
1.0

This facility gave me a lien notice on a unit I moved out from even after giving notice a month prior. I submitted my move out request online which I have confirmation of. On site during my move out I explained I was moving out, met with the on-site manager, and even had the movers be introduced. I am unsure what more I needed to do and if there was a missing piece it should have been comminuted by a manager. I do have an email that management switched over which caused the issues but that should not be my issue. You are charging me for a fully vacant unit which is completely unfair and could have been easily mitigated.

Alex B.  |  Overall Experience 
Clasificación:
1.0

This is absolutely the worst U-haul experience ever. Terrible customer service. The owner is extremely rude and disrespectful.

Lori P. 
Clasificación:
2.0

They never had a full staff working always one person dealing with customers it sad it always excuses wit short staff and they often put they lock on storages when it paid then they act like they did not. It not good when customers come after the place close to get in they unit and they have they lock on it that needs a major work on

Anthony k.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Burke W. 
Clasificación:
5.0

Big issue - we were scheduled to pick up our truck at the local uhaul place. We then received a text meeting that we had to drive across town to get our truck which increased our cost and added an hour to our move.

gregg S. 
Clasificación:
5.0

I loved that there was a drive through drop-off. The entire experience was very quick and easy and staff were very helpful. Best location I've visited.

Delaney W. 
Clasificación:
4.0

It was not clean at all. It had dried up sticky spills and trash left in it. I couldn't go back n because I was on a tight schedule. The staff was very friendly and nice however.

DONNA C. 
Clasificación:
3.0

I have a lot of very important stuff store and I love that it's air conditioning inside the storage bin

Eugene L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Amirhossein S. 
Clasificación:
4.0

The website was not working and the return process was not good! I ended up just leaving keys and having to call the next day! It was not a great experience

Taylor G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gretchen C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
5.0

Keep up the good work!

ROGER M. 
Clasificación:
5.0

This was a 6 minutes drop off!

Randy D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Julie denis D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Alan H. 
Clasificación:
4.0

El cliente no dejó un comentario.

ANTHONY S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Wilfredo R. 
Clasificación:
5.0

Super helpful staff.

Dawn S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Amelia W. 
Clasificación:
2.0

The employee attempting to log in my rental return was clearly undertrained, and had to ask another employee to come out and help him. This resulted in my return taking 15-20 minutes longer than it should have.

David C. 
Clasificación:
1.0

Keep promise of a one hour hold for rentals, got at the Uhaul location in South Blvd Charlotte NC and the truck was given away and could not get real time assistance in finding another replacement. Waited a whole hour with no progress. I had to re load Uhauls webpage constantly to look for a replacement soon as a truck was available. No message was sent out to verify arrival or some sort of courtesy to be considerate of my reservation.

Ricardo M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Randy R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ernie C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Artanzia R. 
Clasificación:
4.0

El cliente no dejó un comentario.

VINCENT H.  |  Overall Experience 
Clasificación:
5.0

Everything was good till the end they didn't notify me that they was moving other than that everything was great

BETTY A.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Ryan L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Allen J.  |  Overall Experience 
Clasificación:
1.0

Customer service needs to communicate effectively to customers about everything. No one told me about having to clean the truck before returning it. Also there was no broom or cleaning equipment in the truck.

geoffrey L. 
Clasificación:
2.0

El cliente no dejó un comentario.

Iris B.  |  Overall Experience 
Clasificación:
5.0

Although I lost my belongings, the the staff was very friendly and understanding. To them I will forever be grateful. Tonya Shropshire Smith

Tonya S.  |  Overall Experience 
Clasificación:
5.0

Keep up the good work!!!

Tyrone W.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

James w.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Carter L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas F. 
Clasificación:
5.0

I thank you so much for your kind and courteous service especially in these times. All of your staff is very courteous and kind. Thank you Sheila Mainor

Sheila M. 
Clasificación:
4.0

El cliente no dejó un comentario.

David D. 
Clasificación:
1.0

I was given a faulty truck (the breaks gave out while approaching an intersection, and was almost hit by a semi truck. Called customer service and they sent a towe truck. Got the receipt and saw they tacked on about 350 miles and charged me $380. I've called twice requesting a refund and explanation for the absurd amount of mileage added (we only drove within a 7 mile radius) and still have not received a refund.

allison P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Quan N. 
Clasificación:
4.0

drop off was easy and friendly. appreciate the quick service

EDWARD R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Tmothy W. 
Clasificación:
3.0

El cliente no dejó un comentario.

KATRINA W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gerald C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Donald p.  |  Overall Experience 
Clasificación:
3.0

I got the truck on empty. I returned it with the same amount of gas (still very close to empty because that is how I received it). Got charged TONS extra. Never using again.

Emily P. 
Clasificación:
2.0

El cliente no dejó un comentario.

TIMOTHY H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jassmine H. 
Clasificación:
5.0

My only frustration with uhaul was trying to call and get help. The website would not let me cancel the moving supplies I ordered and I still am owed a credit. I talked to someone and they said it was cancelled but the charge is still on my card, Calling uhaul is a pain and not helpful.

Roy Jack H. 
Clasificación:
5.0

Super easy! Pulled up, and was able to leave the truck and go.

neal H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dawn S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Austin C. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH G. 
Clasificación:
2.0

1. The lady at the counter simply walked away during the middle my check-in/transaction with no explanation, went to the restroom, then returned several minutes later. At that point I reminded her that the transaction had not been completed. She also did not explain how to get shipping blankets I reserved. 2. This same lady completed a transaction for a person that was in line in front of me. After the transaction, the customer asked how to get the bins she had just paid for, and the lady at the counter said "sorry we do not have any". The entire check-in process was very unorganized and unprofessional. 3. My truck broke down between my loading and unloading locations. I was stuck on the side of the interstate for several hours waiting for roadside assistance. The call-in process for roadside assistance is very poor, and the automated system actually says "for faster service, submit a request online". Like I have a computer and internet in the cab of the truck with me?! After that huge delay, I did not receive any discount or compensation for the time I lost due to equipment malfunction. It seems like the rental should have been free after this issue. 4. I have rented Uhaul many times, including moves across the country 4 times. This location has been the worst experience of all.

Brandon S. 
Clasificación:
2.0

I was promised a 20' truck on my reservation, but I was told there's non available when I went to pickup the truck. Had to rent a 15' truck instead, which was not big enough for my move.

Mike Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

TRACY H. 
Clasificación:
2.0

Very understaffed. Waited over 30 mins in line just to pick up a previously booked reservation.

Brett B. 
Clasificación:
5.0

George the manager and the beautiful lady working with him were above and beyond I must say, if words could describe their performance I would keep them short And simple with just two words... Thee BesttT!!!

Tahir W. 
Clasificación:
1.0

Close this location. This way undoubtedly the worst customer service experience of my entire life.

Gary C. 
Clasificación:
4.0

My drop off location was switched at the last moment. I called U-Haul reservations to make this change but they were not accommodating. I even received confirmation from the location itself, and informed reservation but still they refused. Unsure why I received so much attitude, when I only wanted a location near by to me.

Usman R. 
Clasificación:
5.0

Everyone was friendly and make the experience perfect! Thank you for all you do

ceddaja M. 
Clasificación:
2.0

Narrow sides of building were blocked for 45 minutes with other trucks. Need better flow of traffic and people picking up need to get out of the way. Ended up taking an extra hour just to get out of the parking lot.

Nevin H. 
Clasificación:
1.0

El cliente no dejó un comentario.

gerald M. 
Clasificación:
5.0

Fast and convenient.

Neil D. 
Clasificación:
1.0

I chose a specific location for my moving, upon arrival I was told they didn't have any trucks and I was sent elsewhere, I was never notified of the change until it was time to pick it up. Very inconvenient and costs me more money in miles and gas. The new location didn't have the equipment I reserved which made moving very difficult. I was given keys to the truck but was not given keys to unlock the back gate so I had to go back and get them. Was offered a $24 gas credit if I brought truck back with 1/4 tank when it was on 1/8th. Which cost more than $24 to get to that point. Very bad experience with customer service. Truck was fine.

Eric F. 
Clasificación:
1.0

Provide what the customer orders.

Daniel W. 
Clasificación:
2.0

The contract agreement was never adjusted based on Miles used and days used, which were less than the estimated. They had no problem charging me for 9 gallons of gas and that needless charge. All and all a disappointing ending which will have me thinking twice about booking Uhaul again.

James D. 
Clasificación:
3.0

Great people. Location about to be upgraded. Radio didn't work.

Marc M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hunter B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert S. 
Clasificación:
2.0

Truck bed was freshly painted not only did is smells it was still tacky and boxes were sticking.

Rachel M. 
Clasificación:
5.0

El cliente no dejó un comentario.

shelton B. 
Clasificación:
5.0

Even while in the process of closing, N Tryon branch came through again.

KEVIN P. 
Clasificación:
5.0

I was here twice over the weekend. My first experience on Friday morning, May 20th was amazing. The 2 women that helped me were kind, efficient and informational. The way customer service should be. They actually made my day. And I let them know that. However when I went back on Monday morning (May 23rd) the woman at the front was rude, unpleasant and even confrontational. It was night and day in comparison and quite a shame given how wonderful my Friday experience was. She gave me the worst customer experience I've had in a long time. I wrote that this place is excellent because of how great the first experience was. But this woman on Monday should not be responsible for customer satisfaction. She was horrible! Given that uhaul is the #1 truck rental for self moving they should make sure that all their employees take care with how they treat customers. Moving yourself is already stressful and having a surly representative makes that all the more stressful. Thank you again to the 2 women on Friday (wish I had caught their names) and shame on the woman from Monday.

CHRISTA C. 
Clasificación:
5.0

Again, both locations weren't bad, but my experience with U-Haul, and specifically their “help hotline” was a joke.

Abigail D. 
Clasificación:
5.0

This office and the nice lady working there were great. U-Haul overall sucked and this nice woman was the only good thing about my experience.

Abigail D. 
Clasificación:
4.0

No workers outside to give guidance.

Josh R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Nicholas H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Klaudia W. 
Clasificación:
5.0

El cliente no dejó un comentario.

david J. 
Clasificación:
1.0

Staff was very disrespectful and unwilling to do there job except the guy who hooked it up he was very professional. Women at desk need new jobs

IVAN N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anil S. 
Clasificación:
5.0

The staff at the front were so amazing. Made the experience very pleasant! Best customer service experience I've had in a long time!

CHRISTA C. 
Clasificación:
4.0

I did not receive a final invoice to see if I was charged a cleaning fee. I returned it cleaner than when I picked it up as I had to blow some dirt out before we put our bedroom set in it. Thanks.

Gary B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith S.  |  First Impressions 
Clasificación:
5.0

The online service was amazing the only thing that might need to change is if it is a locker that online its explained if its an upper or lower locker. This was not explained to me and when I went to get my keys the lady was nice enough to help me get a lower locker since it wasn't explained. Other than that it was simple and convenient.

Kimberly M.  |  Online Move In 
Clasificación:
3.0

El cliente no dejó un comentario.

Thomas B.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

William C.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

GLENDA B.  |  First Impressions 
Clasificación:
1.0

Absolutely terrible experience all around.

Jenna B.  |  Overall Experience 
Clasificación:
4.0

I had a nice experience with the uhaul storage facility but a nightmare with renting the truck in Georgia to which I reserved a month prior to my move and had lots of issues when it came to the day of rental. I would really like to speak to someone with regards to that. If possible or let me know who I can call please. Gracias.

jessica m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Takeim C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

M W C.  |  First Impressions 
Clasificación:
2.0

Staff was nice but I was giving units that belonged to other people three times, and have extra charges on my account

TORIAN K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lakisha W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Deshannon D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Cedric A.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

TYERRA MONIQUE B.  |  First Impressions 
Clasificación:
3.0

The service here was awesome til i fell into hardship. And you actioned my stuff off for less then $300 after i was a customer for 3 years .... Thank you for taking what was left of my father... Have a Blessed day

Barbara M.  |  Overall Experience 
Clasificación:
5.0

Great people to work with you and any problem you have while you are there at the site.

Linda j.  |  Overall Experience 
Clasificación:
3.0

Staff was great but my uhaul had spiders and hornets all over in the inside.

Isaiah H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

EDDIE M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MAURICE F.  |  First Impressions 
Clasificación:
1.0

I will never use Uhaul again, the storage unit staff was awful and very unhelpful, I wish it would’ve been more clear about the size, why would I want a storage closet

Paige L.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

FREDDIE V.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

CHAREE P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Kalyn A.  |  Overall Experience 
Clasificación:
5.0

The staff was very helpful especially a black young female

barbara G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kerria B.  |  First Impressions 
Clasificación:
3.0

This location had a problem with the location itself - can't get in and out because of returning u-haul trucks blocking access to storage unit. Staff was not concerned and did nothing to try to eliminate this major problem considering parking was an issue too.

Brenda L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM N.  |  Overall Experience 
Clasificación:
4.0

Place was secure but no lights in my unit at all very dark. But my stuff was safe the entire time

John S.  |  Overall Experience 
Clasificación:
2.0

When we got there we set out on the outside while the camera was viewing us trying to get in we could not get in and then had to go back to the office and wait about 15 minutes and for someone to come to take a lock that was on the unit it was hot

Tongla B.  |  First Impressions 
Clasificación:
5.0

Was able to get in and out quickly. I had wonderful service and the lady was friendly and very helpful! Will definitely be coming here again.

Kalyn A.  |  First Impressions 
Clasificación:
5.0

The manager at this facility was extremely helpful and very accommodating. I can tell his facility is popular because of all the activity going on. His staff acted as a well-oiled machine working together to get trucks turned in. I also appreciated the manager enforced masks in the main lobby of the facility.

KAREN L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

yvonne w.  |  Overall Experience 
Clasificación:
5.0

The trucks gas level did not match the documentation. Harrison, one of the employees there, was very attentive and assisted with moving the truck.

rudy l.  |  Overall Experience 
Clasificación:
5.0

Staff was very helpful and courteous!

Lakisha W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jackie W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

rudy l.  |  First Impressions 
Clasificación:
4.0

All U-HAUL Representatives, who provided assistance to and me and my Aunt, provided excellent Customer Service. Thank you all very much.

William B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd D.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

LUCILLE P.  |  Overall Experience 
Clasificación:
1.0

The facility was overall dirty and not safe. Surrounding streets were full of homeless. Storage rooms were poorly constructed and hard to access with anything bigger than a moving box. The inside staff was helpful. Outside staff was very unhelpful and looked to be high. Wouldn't recommend.

Krystoff H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Maurice S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Taylor B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Spenser J.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Sarah P.  |  Overall Experience 
Clasificación:
3.0

The staff was great, very accommodating in helping me get a larger unit than my initial reservation called for. This facility was maintained fine but it is located too close to a homeless encampment and I'm worried about the security of my belongings. Once again not the staffs fault, more of a fault of the city allowing this to happen. I will be moving storage facilities soon as a result of this issue

Branden S.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

william R.  |  Overall Experience 
Clasificación:
4.0

This is a great facility with kind, helpful staff. You just need to be aware that the immediate neighborhood is rather challenged by poverty.

Ellen I.  |  Overall Experience 
Clasificación:
5.0

The manager Taheem was very Pleasant and helpful

michael w.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah P.  |  First Impressions 
Clasificación:
1.0

There were dead bugs, no ramp to unload on, the staff was unprofessional and rude, and the walls of the storage unit looked like a murder had taken place. I would never store anything here and canceled immediately after seeing the storage space.

Jamison F.  |  Overall Experience 
Clasificación:
5.0

The staff was very professional and helpful. I would recommend this place for all storage and moving needs. I would give UHAUL A 5 STAR RATING.

darrin a.  |  Overall Experience 
Clasificación:
5.0

Taheem, Taheem!!! and his staff were amazingggg. This manager knows what he is doing...he really cares about the place and takes care of customers like they should be. He made a stressful move much better. This is the best service I have witnessed in years. Thank you Taheem!! I would choose your facility over any other.

TASHEENA L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

James w.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Bruce H.  |  Overall Experience 
Clasificación:
5.0

Facility did not seem to be in a safe area, but the customer service and experience was excellent.

Kate C.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Sheylea B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

James B.  |  Overall Experience 
Clasificación:
5.0

Thank you!!

Summer B.  |  Overall Experience 
Clasificación:
4.0

Great owner/ staff! Very helpful. Lots of trucks.Would not access facility at night- the property has a lot of foot traffic since it is not gated- but has key card access to inside storage.

ELIZABETH G.  |  Overall Experience 
Clasificación:
5.0

Congratulations; as the facility is a facility in the minutes of Post 9/11 Recovery Initiative(s) & 3rd Industrial Revolution. Adonai Elohim! .amen.

Kwame B.  |  Overall Experience 
Clasificación:
2.0

The place isn't 24-hour. But that wasn't specified on the website, so when we got there I had 1 hr to unload a massive trailer. I get the girls wanted to go home and thanks 4 stayn. But we didn't know

carson w.  |  First Impressions 
Clasificación:
2.0

They were terrible. Some stuff was damage and missing.

jean f.  |  Overall Experience 
Clasificación:
5.0

I really enjoy renting from u - Haul the general manager is awesome person

aric w.  |  Overall Experience 
Clasificación:
4.0

My services received at this U-Haul storage location was above average. When I wasn't satisfied with my previous unit they over and beyond to provide me with the space I needed. Thanks U-Haul Team

Melissa W.  |  First Impressions 
Clasificación:
2.0

the unit i reserved was not available. had to find another storage facility...extremely frustrated.

charles p.  |  First Impressions 
Clasificación:
2.0

Apparently reserving a storage bin of a specific size, doesn't mean that you get that size. Was told it's a "first come, first served". Extremely frustrated, had to find another storage company.

charles p.  |  Overall Experience 
Clasificación:
5.0

Stacey was an enormous help w selecting our units & getting us in even though it was close to closing. We appreciate her going the extra mile.

Ellen I.  |  First Impressions 
Clasificación:
2.0

The building was not clean, nor was the unit itself. Smelled like old urine. There were a lot of dead roaches. I removed my personal items in less than 30 days as a result.

John A.  |  Overall Experience 
Clasificación:
2.0

UHAUL did not have my rental available to pick up upon the scheduled date, which was ridiculous. That alone is why this will be my last time using UHAUL for anything.

JORDAN M.  |  Overall Experience 
Clasificación:
1.0

Staff was rude, I was charged a rate higher than advertised. They didn't have the unit that I reserved. Overall terrible experience, which seems to be typical of Uhaul.

Michael H.  |  Overall Experience 
Clasificación:
4.0

I was pleased with the service..

Leroy H.  |  Overall Experience 
Clasificación:
4.0

Disrespect by staff more the 1 time

Keith N.  |  Overall Experience 
Clasificación:
1.0

Storage unit was advertised as 5x10x10 and was actually 5x10x8.5. Reservation was canceled (I did not cancel it). I was charged more than advertised price. Assistant manager was extremely rude.

Michael H.  |  First Impressions 
Clasificación:
5.0

Manager on duty at the time was super professional

Marcus E.  |  First Impressions 
Clasificación:
5.0

Nice job guys!On North Tryon...

Barbara A.  |  Overall Experience 
Clasificación:
2.0

none

Billy C.  |  First Impressions 
Clasificación:
5.0

No problems whatsoever!!!

Franke M.  |  First Impressions 
Clasificación:
5.0

Staff was customer oriented and a pleasure to work with.

Andrea P.  |  Overall Experience 
Clasificación:
4.0

Facility isn't in the best part of town, but I had no problems on several trips here. Staff was helpful.

Donna H.  |  Overall Experience 
Clasificación:
4.0

Thanks Again Vincent for Your Patience and "God" Bless!!

LONNELL B.  |  Overall Experience 
Clasificación:
4.0

I arrived at the store around 5:30 pm on Nov. 26 and there appeared to be only person assisting customers at the front desk. There were 5 customers in front of me so I had to leave and come back.

Ashley R. | Reservación
Clasificación:
2.0

On multiple occasions while visiting the unit homeless people would come up and hassle me. One time there was one drinking. On another occasion one tried to fight me.

Jonathan S.  |  Overall Experience 
Clasificación:
5.0

The manager, Vincent, and his team were great. Very knowledgeable and friendly.

Jan W.  |  Overall Experience 
Clasificación:
5.0

Very helpful!!

Tara O. | Reservación
Clasificación:
2.0

Unfortunately this facility was always under staffed. Long waits in line. A u haul was always parked in front of our unit making it difficult to get to. We consistently had to ask and wait

Angela S.  |  Overall Experience 
Clasificación:
3.0

I did not use storage for full month I moved out early and there was no refund for the time I did not use will never use again

Ashley H.  |  Overall Experience 
Clasificación:
3.0

Only one rental agent available at the time, on a busy Saturday seems a bit understaffed - long wait times.

Christopher T.  |  Overall Experience 
Clasificación:
3.0

Staff did not go out of their way EVER. Clean, but not friendly.

Rebekah L.  |  Overall Experience 
Clasificación:
3.0

There were homeless people hanging out on the premises and we had an altercation with one and had to call the police, apparently they get units and live there.

Denise N.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

Volver
arriba