Customer Reviews for U-Haul Moving & Storage of Takoma Park

14,631 comentarios

6889 New Hampshire Ave   Takoma Park, MD 20912
(On the corner of New Hampshire Ave and East West HWY)

(301) 270-6400

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(301) 270-6400

6889 New Hampshire Ave
Takoma Park, MD 20912
(On the corner of New Hampshire Ave and East West HWY)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Joseph S. 
Clasificación:
2.0

Didn't have the furniture equipment i requested days ago in stock (furniture dolly)…. Causing me to have to purchase one that i won't use again… the store should buy the one i bought off me. The manager explained it was a first come first serve rental… i didn't see it on the website (i could be wrong). One of the associates was nice enough to extend my hours for use. The truck needed air in one of the tires…. And it might need new struts too. I have no issues with the employees but it was unfortunate i had to spend more money on equipment with another businessman than the rental and use of the truck. I would have used another rental company if i knew my request wouldn't be fulfilled.

Sean W. 
Clasificación:
4.0

If I remember correctly, I gave an approximate pick up time. So I am assuming everyone else that made reservations did the same thing. When I arrived at 9:00 AM, there was a line of 12 to 15 in queue and only 2 and sometimes 1 person checking us in. I personally stood in line for more than 45 minutes to check in and the line was longer when I left. If check-in times are defined, then there should be a good idea of how many customers are going to b showing up at a specific time of day, and then staff appropriately.

Van F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph R. 
Clasificación:
3.0

The line indoors was very very long. But I was lucky that, amidst my signing up, I did mobile pick up. Otherwise my reservation number/ pick up time wouldve been hours later. Might be better to hire another 2 people to consult with customers ij line, prior to the main consultation, possibly to get them fully prepared just to collect the car. Otherwise, there's a build up

Dorcas O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Theodore L. 
Clasificación:
5.0

Excellent customer service

ERMIAS C. 
Clasificación:
3.0

El cliente no dejó un comentario.

lanette S. 
Clasificación:
5.0

continue providing excellent service.

Arthur N. 
Clasificación:
1.0

I couldn't even get out of my Uber before a sea of men swarmed the car offering their day labor services. Then once out the car, they incessantly followed me around offering "help" despite my insistence that I did not need it. I also had an extremely hard time getting the key to turn in the ignition several times. I know have a welt on my finger from having to twist and turn the key sufficiently to get the truck to turn on. This was beyond acceptable. What if I did not have such strong motor skills to do so? Also, to receive an attitude from a store associate when I expressed needing help with the key was unacceptable.

Qubilah H. 
Clasificación:
1.0

El cliente no dejó un comentario.

Tamara F. 
Clasificación:
4.0

The driver door did not close well and had to be slammed. It needs attention. Otherwise, the truck functioned well,

Lowell David G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bret B. 
Clasificación:
2.0

There is an older Black woman who works at this location who is a complete and total BITCH! The rest of the staff, I encountered, was terrific! She gave me a hard time after I dropped off the trailer. I had pulled into a parking space to get my bearings before I left and she harassed me then. When I pulled back in to the lot, later in the day, and was motioning to my son about where to pull in the 10' truck, she was all over me again. This BITCH should not be anywhere near customer service!!! Call me if you want the details! The gentleman who served me both times, who actually did the work, was PHENOMENAL, polite, efficient, etc. She is UNNECESSARILY CONFRONTATIONAL and should find employment that better suits her sensibilities. She should be a security guard somewhere. That way, she could use her talents to their fullest… keeping unwanted people away!! I hope to hear from the location manager! Amber Brown (202) 288-1871

AMBER B. 
Clasificación:
5.0

El cliente no dejó un comentario.

John M. 
Clasificación:
3.0

There was only one employee available to serve everyone.

JOYTRESEINEZ G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Josephine O. 
Clasificación:
3.0

The place is okay but a bit crazy but it was a very busy weekend.

Kent P. 
Clasificación:
5.0

Improve the quality of your utility dolly and appliance dolly. The utility dolly was so light weight it could not be used.

BARBARA H. 
Clasificación:
5.0

Left flasher signal not working. Electric door locks not working

Wayne T. 
Clasificación:
1.0

Our rental had some type of exhaust leak. I called and was told my hold time was over an hour. So I went online and spoke with a customer service rep named Megan via Chat to inform her of the issue. She stated someone from roadside would call me and I have not heard back from ANYONE. We dropped the vehicle off but still nothing from UHAUL.

Arthur B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael G. 
Clasificación:
4.0

The dolly I had reserved online was not available. Other than that everything else worked perfectly. I'm aware that the issues arise from the reservations side and not the location itself.

Silvana F. 
Clasificación:
4.0

The a/c fan was stuck on high and could not be adjusted or turned off.

Lowell David G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Andrena W. 
Clasificación:
1.0

El cliente no dejó un comentario.

Lawanda W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert Z. 
Clasificación:
3.0

El cliente no dejó un comentario.

Emily B. 
Clasificación:
5.0

More people inside at the computers- the line was long and not moving. Luckily it was a return, so I didn't have to wait in line.

Mary S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dana C. 
Clasificación:
3.0

Left turn indicator not working. I should not have to pay $20 because you don't have enough staff on a busy month end/month beginning weekend. I'm too good of a repeat customer.

William M. 
Clasificación:
3.0

There was a very nice and helpful gentleman, his name is Rigo, he was very friendly, very helpful and very professional. The rest of the people there were not very helpful

MIGUEL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

walter D. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGELA M. 
Clasificación:
5.0

It was a great experience. This was first time doing everything over the phone and it went smooth as can be. The instructions are excellent. I definitely will use this location in the future.

Jason J. 
Clasificación:
5.0

El cliente no dejó un comentario.

James D. 
Clasificación:
5.0

Bueno

Rafael R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julian M. 
Clasificación:
3.0

The initial wait on line was really long but the person who helped me was great and made the whole experience better!

Bianca M. 
Clasificación:
5.0

My experience was good when I checked-in the trailer after using it. Check-in was quick and easy.

Derek G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leonel V. 
Clasificación:
1.0

You never have hand truck dollies available. It's so absurd. We can't move without them. And you never have them available. Also, I've moved 3 times in the past 6 years, including yesterday, and you always give the option for mobile pickup. IT NEVER WORKS and we always end up waiting an hour in line for in-person pickup. It's AWFUL. Get a software that works and stop over promising.

Merrill C. 
Clasificación:
3.0

I made an online reservation for a 20ft truck, but was given a 16ft.

Ramon D. 
Clasificación:
3.0

I had a reservation for the truck, 2 dollys, and 2 furniture dollys; I only got the truck because they were out of dollys. Made my move complete hell and take over 9hrs moving boxes one by one.

Mike M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Oriel A. 
Clasificación:
1.0

I was double-charged and have been unable to get in contact with customer service. Double check your math next time, please.

Jeffrey D. 
Clasificación:
5.0

The Store employees were friendly and respectful and very professional. Thanks Michael DaCosta Esq Washington DC

micheal D. 
Clasificación:
1.0

I reserved a van in Falls Church, VA, but was told it was only available in Takoma, MD. I had to spend two hours on public transportation to get from my house to the new rental location. I had to drive from one side of Washington, DC to the other, paying for gas and using allotted miles. This is a horrible business practice.

Matthew J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael D. 
Clasificación:
3.0

Internet access, accuracy in the odometer and gas gauge when providing paperwork for rentals, and the vehicle was in poor shape the breaks didn't work well, rye

Jessica J. 
Clasificación:
5.0

It was my first time renting a uhaul and the process was very simple and quick.

Edilawit R. 
Clasificación:
2.0

Main complaint was that the facility was extremely understaffed. there was one person - who valiantly tried to check everyone in - and two guys that checked in returning vehicles, whose job was not to assist the woman checking in the vehicles. Strangely, when I went to return the vehicle (and it was less crowded) the two men could not help me, but the woman at check in was able to help. She deserves five stars. The rest of the experience one - I did rent a vehicle and it worked. But the management needs to look at the staffing issue and the attitude of some of the staff (not the woman at the counter, who was a real customer service star).

Elizabeth M. 
Clasificación:
4.0

I got a paper receipt but I had to wait in line until someone finally just got it for me. The personnel were courteous and efficient. The longest part of the process was waiting for the receipt

Benjamin L. 
Clasificación:
5.0

I will recommend in the future.

Neil S. 
Clasificación:
5.0

Servicio amable

Charles S. 
Clasificación:
5.0

Excellent service and place kip it up🙏🙏🙏

Abeba G. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Charlene H. 
Clasificación:
5.0

Good job

Clovis M. 
Clasificación:
5.0

El cliente no dejó un comentario.

meklit B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fred O. 
Clasificación:
3.0

The lines should move quicker with check ins and check outs. And the App should be explained better.

Vanessa R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel L. 
Clasificación:
3.0

El cliente no dejó un comentario.

FAUJIA I. 
Clasificación:
4.0

El cliente no dejó un comentario.

Patrick K. 
Clasificación:
1.0

From the first interaction I wanted to cancel my reservation and go elsewhere but decided against it. The lady at the front desk and the manager who sat beside her could use some custom service training. The way she spoke wasn't pleasant and for a manager to allow this was appalling. Then as we open up the moving van we see a couple of roaches. I would not recommend this facility and will tell everyone I know that's moving soon to go elsewhere. I'm glad I no longer live near this place and have to utilize this service.

Crystal D. 
Clasificación:
1.0

The Manager/owner appeared annoyed and irritated, spoke rudely to his staff and did not explain return policy to us. When returning the vehicle the mechanics were rude and disrespectful of black people but were quick to take care of the white people and very polite to them. If this owner and his family of misfits does not like the black community I'm here to let our community know NOT to take our business needs there!!! The level of disrespect was unimaginable and I will NOT give them my business ever again.

Luiwen G. 
Clasificación:
4.0

The deck in the cargo area had a 14" x 14" panel that had been riveted in place and the rivets had pooped loose.

Michael G. 
Clasificación:
4.0

Have more dolly's in stock!

Hitesh R. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL T. 
Clasificación:
5.0

Great location here and Shemar Wright was very courteous and helpful in the return process! Appreciated his insight in to places to eat as I was from out of town as well...Great help!

Wayne E. 
Clasificación:
1.0

Workers were very rude and not helpful. This was a very bad experience. I would never recommend or use this location again.

Michelle F. 
Clasificación:
1.0

The staff is holding the owner hostage it's a so obvious no one wanted to work there…except the owner and the what look like the mechanic who was a older gentleman fixing a pick up trucks plate light…staff really needs to be terminated

KARIM S. 
Clasificación:
4.0

Other than the hasslers outside asking do I need movers my experience was fine.

Sadiyqah N. 
Clasificación:
5.0

Rien à signer le service est propre le truck parfait

Giresse T. 
Clasificación:
4.0

Please make sure that vehicles get routine alignment. The truck that I had needed an alignment and often was difficult keeping it within the lane of traffic.

VERONICA F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Karmin K. 
Clasificación:
5.0

El cliente no dejó un comentario.

John B. 
Clasificación:
3.0

Overall, I had an okay experience with renting a truck and picking it up and dropping it off at this location. A couple of things made me give it a rate of 3/5 stars, however. 1) I had reserved online an utility dolly, but when I came to pick it up they didn't have it available and only had the appliance dolly which was more expensive and I didn't need it. 2) I had a really hard time starting the truck every time. I even had my friend help me and there didn't seem to be a consistent way the truck would start by turning the wheel and doing the things you are supposed to do (pressing the break and parking break together, etc.). It took me 2-3 minutes to start the truck every time.

Victor H. 
Clasificación:
5.0

Good customer service

ERMIAS C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cecil B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian T. 
Clasificación:
5.0

El cliente no dejó un comentario.

John K. 
Clasificación:
5.0

it was in excellent service

Marco V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin H. 
Clasificación:
1.0

El cliente no dejó un comentario.

Francisco O. 
Clasificación:
5.0

Best uhaul experience ever. The place is super clean, but most important the people that work there are very smart and professional and efficient courteous

John R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Cynthia F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joyce B. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew T. 
Clasificación:
5.0

Continue the positive attitude that your staff displayed.

MILLICENT L. 
Clasificación:
4.0

Self check out was difficult as truck was in incorrect location and pictures took very long to upload

Allen L. 
Clasificación:
4.0

Chain and strap on one tire on car which was on tow dolly came off during trip. I had to put them back on. Drivers side head light goes of and on with every bump you hit. Service and people were great.

Joseph H. 
Clasificación:
5.0

Solo deverían estar bien seguros de cuanto combustible tiene y explicar un poco más por que sino el cliente podría pagar algo que no uso

Jacinto C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Vincent S. 
Clasificación:
5.0

El cliente no dejó un comentario.

John D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Chaffra A. 
Clasificación:
5.0

They were all so helpful. Very busy atmosphere but excellent customer service. I will definitely recommend this facility.

Demeisha H.  |  Overall Experience 
Clasificación:
5.0

Good stuff

Brooke F.  |  Overall Experience 
Clasificación:
5.0

Maurice was great

Cameron P.  |  Overall Experience 
Clasificación:
3.0

My Ubox arrived on time. The people working there did not know whether I needed a permit. You should be able to answer those questions in the future.

Chris G.  |  Overall Experience 
Clasificación:
1.0

They called to deliver the unit on a different day than scheduled. They were supposed to deliver between 9:30a-11:30a. They didn't arrive until 12:30 & Unit wasn't delivered until 5p. Pickup was late.

Kymberly J.  |  Overall Experience 
Clasificación:
2.0

My experience is in regards to my overall uBox experience versus just the Takoma Park location. UHaul told me and my moving help that the uBox would be delivered to the Chillum Rd location. Incorrect

DuBois F.  |  Overall Experience 
Clasificación:
5.0

I actually had my pod delivered here from California and they were very communicative and on-time. Would recommend the pod moving service.

Katharine D.  |  Overall Experience 
Clasificación:
1.0

They charged me and put my card on auto pay for a storage unit I’m not renting

Andrea L.  |  Overall Experience 
Clasificación:
5.0

Delivery guys were awesome. Everything went well

joseph g.  |  Overall Experience 
Clasificación:
5.0

Janal and the team were super helpful and fun to work with!

Barbara H.  |  Overall Experience 
Clasificación:
3.0

My storage units door was ajar, and a few of my tubs were missing.

David J.  |  Overall Experience 
Clasificación:
5.0

I have been so pleased with Uhaul over the past several months for a variety of services. Consistent, strong customer service from California to Maryland. Gracias

Thomas R.  |  Overall Experience 
Clasificación:
5.0

I rented a U-box that was delivered to my house. Janelle was polite and professional, followed up promptly with helpful phone calls and emails. An excellent overall experience. ¡Gracias!

Mary C.  |  Overall Experience 
Clasificación:
3.0

I had an appointment for my three U-boxes to be ready for access at 8:00 a.m. Didn't happen til 9:15 a.m. I had to pay movers an hourly rate so I lost some money on this move.

Teri C.  |  Overall Experience 
Clasificación:
3.0

Did not use or see storage facility. Don't know why I'm being asked to rate it.

Benjamin B.  |  Overall Experience 
Clasificación:
5.0

Maurice was absolutely wonderful to work with! He helped us drop off and pick up three Uboxes and was extremely helpful. Thanks again Maurice!

Alison C.  |  Overall Experience 
Clasificación:
4.0

My unit was placed at my home not at a U Haul facilty.

monica l.  |  Overall Experience 
Clasificación:
5.0

Janal was amazing! Thank you for making our experience seamless!

Tina B.  |  Overall Experience 
Clasificación:
5.0

Great service!

William M.  |  Overall Experience 
Clasificación:
4.0

Driver, Maurice, was awesome and very polite. One suggestion - you should get trailer hitch locks. Easy to potentially have someone come and hook up the trailer and tow away the entire box!

Joshua S.  |  Overall Experience 
Clasificación:
1.0

I rented two uboxes that were stored at my home for two months. Delivery and pick up was great, thanks to Janal. The office staff communication was the worst i have ever encountered!!!

Tom C.  |  Overall Experience 
Clasificación:
1.0

Ubox not delivered to the facility listed in arrival confirmation email, were told it might be lost. Delivery scheduled for 12pm - delivered at 9pm after many calls. Mouse droppings were found.

JOHANNA C.  |  Overall Experience 
Clasificación:
1.0

Terrible Service!!! I was never at the facility because both of my UHaul boxes were delivered to me. After 3 days of me sitting on hold being transferred at least 5x's a call 45min each call

TUESDAY N.  |  Overall Experience 
Clasificación:
4.0

Bueno

Dan Y.  |  Overall Experience 
Clasificación:
2.0

Ubox not ready on date of request. Was told the door was broke to the warehouse. The next day I arrived when I was told the box would be ready and waited 2.5 hours for them to get me the box.

Stephen B.  |  Overall Experience 
Clasificación:
5.0

I had to comment about the "office" or "facility" but I didn't go there! The delivery was to happen on the 21st, but they called me AFTER they delivered on the 20th! Good service anyway!

BOYD P.  |  Overall Experience 
Clasificación:
5.0

Would highly recommend U-Haul!

Andrew M.  |  Overall Experience 
Clasificación:
4.0

The delivery of our Uboxes went quite well and the driver Janelle did an outstanding and professional job maneuvering the truck and forklift in and out of the very narrow streets around our new home.

JEFFReY W.  |  Overall Experience 
Clasificación:
5.0

The UHAUL of TAKOMA PARK at 6889 New Hampshire Ave. is the BEST/ TOP store I have ever visited. Their workers are professional, polite and very helpful. They made my relocation move more pleasant.

jan s.  |  Overall Experience 
Clasificación:
5.0

Great experience - quick and efficient, which is what we all want and which a lot of U-Haul locations don't provide.

Haris H.  |  Overall Experience 
Clasificación:
4.0

Janelle with UBox was very professional in handling business and keeping me updated with any changes regarding my shipment. She had excellent customer service.

Jade S.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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