Customer Reviews for U-Haul Moving & Storage of St Albans

3,647 comentarios

6012 MacCorkle Ave SW   Saint Albans, WV 25177
(Rt 60 between South Charleston and Saint Albans)

(304) 766-6971

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(304) 766-6971

6012 MacCorkle Ave SW
Saint Albans, WV 25177
(Rt 60 between South Charleston and Saint Albans)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento para vinos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

Mike J. 
Clasificación:
1.0

I was quoted $850 via your website, I go to pick up the uhaul and was informed it would be $1100, the associate was camping at the counter and made no attempt to correct the cost, very infuriating

roger M. 
Clasificación:
5.0

The young lady that helped with the rental was very knowledgeable and the process went smoothly. Have used this location before.

Thomas N. 
Clasificación:
5.0

Good service , courteous employees , overall a pleasant experience …

Steven B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Wd I. 
Clasificación:
3.0

LOTS of new employees not really knowing what to do, lol. LOTS of CONFUSION!

Phil W. 
Clasificación:
5.0

Great experience, quick and easy. No complaints!

Adam C. 
Clasificación:
5.0

Can't think of anything. Friendly staff. Quick service.

AmyJo R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric Y. 
Clasificación:
4.0

El cliente no dejó un comentario.

PATRICK G. 
Clasificación:
4.0

El cliente no dejó un comentario.

edward r.  |  First Impressions 
Clasificación:
5.0

What i can say is that, the guy who i spoke with. He is the best. Easy to ask question and answers all my queries. I forgot his name actually.

Ronald S. 
Clasificación:
5.0

Great staff at this location.

DAVID B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sheri B.  |  First Impressions 
Clasificación:
5.0

Your current staff at this location on Mccorkle Ave St Albans are very personable, polite and very educated in how to assist your customers best! I had rented from this location before and the staff at that time were lacking in their customer service skills. I can honestly say your current team at this location, even the one girl being trained at the time, were very courteous, helpful and provided an overall great experience! ¡Gracias!

Tammy A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas V. 
Clasificación:
5.0

Can do anything to improve. Store is perfection.

Antonio P. 
Clasificación:
5.0

Great customer service I was in a bind for the size truck I needed and Katelyn helped me out!

ANTONIOKEITH P. 
Clasificación:
5.0

El cliente no dejó un comentario.

CANDACE ANN V.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Jimmy R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ray A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carolyn H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Lee A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roger H. 
Clasificación:
2.0

When I went there to pick up my equipment there were three guys working, I had to wait because they were planning a surprise party. They were on their phone talking together and discoursing (Maui) not having time to talk to customers.

ABRAHAM CYRUS F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth W. 
Clasificación:
5.0

Fucking amazing

Antonio P. 
Clasificación:
5.0

Perfection! Only way this place could get any better is if I walk in and they through me a beer and say dinners ready, then I would just go all in a ditch my wife and kids and put a ring on it.

Antonio P. 
Clasificación:
3.0

I rent trucks from Uhaul often, but the only complaint I have is related to one experience with the storage facility. The elevator wasn't working properly when we were moving out. It stopped working before we got out first load out. The employee, manager on site, and the manager he called a not helpful at all. We were expected to carry heavy and bulky items down 3 flights of stairs. I rented a uhaul truck and was paying people to help move the stuff. The manager who was called by the employee didn't care that I paid for a truck and hired help and wasn't going to be able to move my stuff - I had to eat the cost. To top ot off, I am the one who fixed the elevator. I located a piece of rubber trim that was loose from the door on the inside lower part of the door. It was interfering with the sensor. Once I got the piece to stay in place, the elevator worked fine. After the lack of concern from the manager, I should've billed Uhaul for a service call.

sandy c.  |  Overall Experience 
Clasificación:
5.0

🫶

Antonio P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frances N. 
Clasificación:
5.0

Nice people. They were great. Also, bathroom was spotless. I know that isn't something you hear frequently but it really was. That detail showed the entire operation probably performs well.

James L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jacqualin T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin C. 
Clasificación:
1.0

Made reservation for different location but it did not honor the reservation. I was sent to this location instead which was miles out of my way and did not have the truck size I had reserved. They offered no accommodations for reneging on the reservation and only partially mitigated my loss of time and money after I insisted.

Joseph H. 
Clasificación:
5.0

Outstanding service.

Christopher B. 
Clasificación:
5.0

The storage area of the truck had an abundance of cat urine odor. Employees were all terrific

Iva M. 
Clasificación:
5.0

Easy Pick up / Easy return, change nothing

Matthew B. 
Clasificación:
5.0

New tires & chain… felt very comfortable with main equipment in excellent condition.

Tammy W. 
Clasificación:
5.0

The lady waiting on me during pickup was very rude

melissa B. 
Clasificación:
5.0

Very friendly people. Definitely recommend!

nathaniel m.  |  First Impressions 
Clasificación:
1.0

I rented unit 1172 on the morning of 6/29 but didn't move anything into it. I realized it was too small and reserved unit 1207. I called that day and could not get through to anyone. I called back the next day and they told me they would refund the charge for the smaller unit since i hadn't moved anything in and was moving to a bigger unit. I was still charged for the smaller unit.

Ashley P.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Laura M.  |  Overall Experience 
Clasificación:
3.0

Did not drop off to this location. I had a flat tire 2 times. Fixed it the first time at my expense to get home. It went flat 2nd time and I parked it at a old Uhaul location. Tire was fixed, meanwhile I ended up in the Hospital and communicated this to the store I needed to drop and and to Charleston. They still charged me an additional $100.00. The place I dropped it at was still showing as a Uhaul location on line. Would like to have my $100.00 back. Shawn Huffman 304-619-5548

Shawn H. 
Clasificación:
5.0

No complaints at all. Staff is super friendly and Patrick's beard is outstanding

Antonio P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jim F. 
Clasificación:
5.0

Very safe, clean, secure facility----and the staff was very friendly and helpful!

tonya b.  |  Overall Experience 
Clasificación:
3.0

The two complaints I have is that first of all there are not enough flat carts. There are two. There are four mattress carts. The biggest complaint I have is that this is the first storage unit I have used that you are not pro rated your money back for time not used. We vacated our unit on the 6th but we were paid through the 19th. I don't that is fair. They basically got a half month of free money. Not just storage units but most businesses pro rate your money back.

jennifer m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Betty G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashley P.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul G. 
Clasificación:
5.0

Everyone was so helpful! Servicio al cliente de excelencia. From the uboxs to renting the van, everything went great! Will recommend uhaul to anyone moving or needing storage assistance. A+++++

Nancy C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jon A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Margaret Y. 
Clasificación:
5.0

Very nice employees

Loretta J. 
Clasificación:
5.0

I had trouble with the U-Haul app, attempting to return the cargo van after hours. I had to resubmit photos several times and the app kept stating it lost connection when I had full service bars on my cell.

Sonya V. 
Clasificación:
5.0

Customer service goes above and beyond! I come here twice a week just to rent a uhaul because the staff here makes me feel like I'm appreciated. Then I go home get beat until I fall asleep and only thing that keeps me going is the sweet dreams of Patrick and Tyler.

Antonio P. 
Clasificación:
5.0

The auto carrier trailer i used handled great and pulled very well.... Thank you

CECIL P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chester L. 
Clasificación:
5.0

It was a very easy process of going online to rent, pay, and receive information on how to move in. I'm still a little confused on how to get the big sliding door to open when I come in the evening, but I will eventually figure that one out.

Jason C.  |  Online Move In 
Clasificación:
5.0

you guys are really great!

SABAH A. 
Clasificación:
5.0

El cliente no dejó un comentario.

cynthia B. 
Clasificación:
5.0

Everything went smoothly!

Jason C. 
Clasificación:
3.0

Location is convenient and keeps a large inventory

Leland C. 
Clasificación:
5.0

you guys are good, but please check the window shield wipers next time.

SABAH A. 
Clasificación:
5.0

Great customer service. Truck nice n clean. But while driving at night I noticed only one headlight worked.

latasshia D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Knud P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael E. 
Clasificación:
5.0

El cliente no dejó un comentario.

GORDON R.  |  Overall Experience 
Clasificación:
5.0

Access hours are Good but 7PM gets here pretty quick. My problem, not yours. One suggestion I might make is if you somehow offered a helper service that I could use to move stuff once I get it to your facility I'm sure I would have used it. Perhaps You could have prescreened people locally that might like to make a few bucks and they might even turn into employees.

jim w.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric P. 
Clasificación:
5.0

Picking up and dropping off was simple and fast. No waiting for paperwork or truck prep.

Charles R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jay R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike C. 
Clasificación:
3.0

The only thing that I can say is when you drop the big trailers off at night is to have a dolly available for the person to lift it off the ball hitch the bigger the trailers are the heavier they are to two left especially with one person they put them on with the two wheel dolly so you should have one outside on the chain with the combination that when the person that is renting a trailer and returns at night can open the combination lock and use that dolly it is hard to lift them by yourself as you get older I am glad I took my two hand dolly with me so I can lift it off my truck just a thought in the future to save somebody from breaking their back or straining their back it's just a safety request I know most of y'all don't read this I have never heard nothing back from a survey so I don't think they work anyway but sometimes you never know sometimes it works sometimes it don't sometimes people listen sometimes I don't so I'm trying this to let you know that you should always think of safety for everyone as you go God bless have a good one take care

Robert A. 
Clasificación:
2.0

Reserved truck online truck at one of the Teays Valley WV locations, they don't have equipment. Lady called on the 26th of May to inform me I could pick up truck in St. Albans WV, and asked to return it in Huntington WV, which she said was fine. Picked up truck on June 4th, only to be informed I had to return the truck to their location. Managers attitude was, “ well you can take it or leave it. “ I reserved a appliance dolly, which they didn't have, and six moving blankets, which I never received. I have rented trucks from U-haul for over 20 years, and will never again. Also, the truck I was given had 3-4 inches of play in the steering which an un-experienced truck driver would have had trouble controlling. Moving is hard enough, without U-haul making it harder by not giving the services reserved or promised.

Timothy O. 
Clasificación:
5.0

Always helpful! Always clean well maintained vehicles.

Donna M. 
Clasificación:
4.0

The reason I clicked no for the equipment being clean was because someone had hauled gravel in the truck before I used it, when I checked it back in the the employee kind of acted like I had used it for that but he didn't charge me any extra so it's not a issue. Overall good service this time from both workers I dealt with.

okey R. 
Clasificación:
4.0

Keep the vehicle return lane open/free of equipment not in use.

Tad M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jennifer L. 
Clasificación:
5.0

🫦

Antonio P. 
Clasificación:
5.0

I found the online reservation process quite easy. Personnel were very friendly and helpful both at pick-up and return

John F. 
Clasificación:
3.0

My experience was better this time than the last even tho they messed up my reservation for the day before.

okey R. 
Clasificación:
4.0

The only issue I had was checking the trailer back in after hours. I tried so many times (I have 5 verification codes text messages to show) and it kept saying I didn't have a rental or there was an error. I tried using the bar code on the garage door everything. And nothing worked. The next morning I called and the man was nice and he said he would get it taken care of for me!

Emilie L. 
Clasificación:
5.0

Auto Transport was ready at the designated time of pick up. Less than 10 minutes to hook up and be on my way. Picked up at 4:00 PM on Thursday, 26 Mau 2022.

BRYAN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicole R. 
Clasificación:
5.0

Employees were friendly, courteous, and helpful. Excellent service.

James N. 
Clasificación:
5.0

Girl that waited on me was knowledgeable and polite and actually appeared to have some care and “buy in” for the business. Well done!

Larry W. 
Clasificación:
4.0

Truck needs wheel alignment.

Mark C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anderson W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph G. 
Clasificación:
5.0

It's like a marriage only I love these guys and they don't abuse me.

Antonio P. 
Clasificación:
5.0

This is the third time I've done business with this location and they've done great every single time. I have no complaints at all.

Deanna C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY A. 
Clasificación:
5.0

First choice every time

Theresa D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Margaret B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony A. 
Clasificación:
4.0

Discounts for frequent renters

Christopher W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Margaret M. 
Clasificación:
1.0

Poor customer service had to wait an hour for someone to help me my reservation wasnt even there i had to get something bigger and was charged double and the fees was ridiculous i was lied to $600 for 2 days which couldve been only 1 day but i had to wait the employees wouldn't help me very rude i was late getting to where i needed to be to with the truck so therefore i had to wait til the next day to so what i needed to do n the truck was due back by 3 i called in to vheck on keeping it longer to get done and i was told the truck had to be returned so i went else where to rent one which i reserved when i got there to pick it up my reservation wasnt there they put me in a bigger truck which cost me more when i was told i would get a discount since the truck i reserved was no where to be found i had to make extra trips to get what i needed which cost me more gas n miles what i was picking up wouldnt fit in a box truck i put the gas back in the trucks as i returned them and was still charged for it this was by far the worst experience ive ever had and ive rented uhaul trucks several times in the past the worst customer service ever

Tiffany A. 
Clasificación:
5.0

Very friendly staff

Deborah L. 
Clasificación:
5.0

So glad you had the size we needed. It was much easier than an open trailer and it pulled easily. Everyone we spoke to at Uhaul was extremely nice and accommodating. Will definitely use again.

mark R. 
Clasificación:
2.0

I would recommend but the equipment was junk at 55 miles hour the front it seemed like it was going to fall off the gas gauge in the truck floated like crazy the guy he was checking in the truck was rude as heck and since the gas gauge was just little of we're it needed to be demanded it was going to be 38 dollars for gas to put in the truck I tried to explain to the guy the gas gauge floated like crazy said was nothing could do had to pay the money at this location they need to check and clean trucks a little better and do better mechanic work on them.

MATHEW RYAN P. 
Clasificación:
5.0

Left a lock box in a 10' truck call me please 304 546 8944

Madalayne R. 
Clasificación:
5.0

El cliente no dejó un comentario.

kennith A. 
Clasificación:
5.0

El cliente no dejó un comentario.

matthew G. 
Clasificación:
3.0

There was an additional $16.50 taken out of my bank account two days after returning and fully paying for the U-haul. Then the following day after that there was an additional $69 taken out of my account. Neither one of the charges had my authoization to do so and I had to call several times in order to get my money returned back to me. Now I am still waiting on it to return to me and it has been three days since I was told it would be returned. I was charged a $30 fuel fee when the truck I rented was barely above 1/4 a tank of gas, so I returned it very close to 1/4 and was charged not only for the additional gas to fill it back up, but was also charged a fuel surcharge. It is very ridiculous that all these random charges came and I had to call to get my money returned to me. I am still considering contacting the state general's office about this.

Joshua K. 
Clasificación:
5.0

Unbelievably Honest And Undeniable Lovers ❤️

Andrew T. 
Clasificación:
5.0

El cliente no dejó un comentario.

marvin B. 
Clasificación:
5.0

Everything was great

Jeff A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela Y.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Langley M.  |  First Impressions 
Clasificación:
5.0

The guys that work here are super friendly and very helpful!

Larrinita S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

BARBARA F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lori W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

tonya b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Rebecca F.  |  Overall Experience 
Clasificación:
5.0

Great staff very polite

Martin B.  |  Overall Experience 
Clasificación:
4.0

Some staff members were very helpful! (: I love the 24 hr access option

Brittany G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashlie R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Melinda C.  |  Overall Experience 
Clasificación:
5.0

Loved it was very clean and great staff

lynn a.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Melinda T.  |  First Impressions 
Clasificación:
5.0

So much better than other storage units in cleanliness, security, access and ease of loading and unloading.

KEITH ALAN S.  |  Overall Experience 
Clasificación:
4.0

Everyone was helpful and very nice.

Teresa S.  |  Overall Experience 
Clasificación:
5.0

Very friendly

Talha I.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

KELLY LYNN P.  |  Overall Experience 
Clasificación:
5.0

There was a spot in the unit that looked like tar.

Teresa S.  |  First Impressions 
Clasificación:
5.0

Super facility

Neal D.  |  First Impressions 
Clasificación:
3.0

No mention of a fee to access your storage unit. 10 bucks a day???? I tried to access it after 10 pm. Too crazy to have to pay to get to your stuff. I would recommend uhaul but not the storage. Prices went up and no notification on it.

Connie M.  |  Overall Experience 
Clasificación:
5.0

Our vacating the unit had nothing to do with the facility. We simply no longer needed the extra storage. Overall staff and facilities were fantastic.

Derek S.  |  Overall Experience 
Clasificación:
3.0

Not satisfied with my bill

Lovarsha K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

PAMELA S.  |  Overall Experience 
Clasificación:
4.0

Vehicle needed maintenance work, the right turn signal didn’t work and the brake and steering system needed fluid or some other maintenance done on it.

Quincy J.  |  First Impressions 
Clasificación:
5.0

The only problem we had was with our account on your website. When I would log in to the UHaul website it would say I had no storage unit. We went to the UHaul office and the clerk went into his computer and said it was fixed but we still could not see our rental storage unit when we logged into the website online. So, I will have to give a very poor on the user-friendliness of your website when an account is created BUT an Excellent to the St. Albans Storage facility and its ease of use!

William P.  |  Overall Experience 
Clasificación:
1.0

This storage unit was in a law suit. From where uhaul cut the lock off of my unit and proceeded to let someone who was only an alternate contact. And had no access to my unit. I tried to get my stuff before this bill got so high. But was told by Austin Dorsey. That it was in a law suit and I could not get it. He lied to police over and over again. Stuff went missing and then some returned. But the funny thing is. I live in Colorado. So you tell me how that could have happened. This was my life and personal items. That u haul allowed this to happen. I have police reports and pictures from the incident.. And the sad thing about it . Austin Dorsey covered the crime up. And I have spent so much money renting from u haul. I would never recommend u haul to anyone. I will be posting my comments on u haul website. And I think this should be checked into again. I think everyone needs to know how I was treated. And if you look at my bills that I paid every month until this robbery happened. Which was July. Not HAPPY.

Kim S.  |  Overall Experience 
Clasificación:
5.0

Amazing place and great staff

Brian B.  |  First Impressions 
Clasificación:
5.0

Tyler Lemaster was awesome and extremely helpful. I first spoke with Tyler over the phone. I called to inquire about the climate control units available. He was very informative and knowledgeable. I went to the store about two hours later and he assisted me in store as well. He made the process easy and effortless. He also explained everything well and into detail, he pretty much answered all my questions before I had to ask. He was kind and provided an awesome guest experience. Upon leaving I felt cared for as a guest, and felt pleased and comfortable utilizing the facility. Would recommend this location and Tyler to family and friends. Thanks for the awesome guest experience as well as putting my mind at ease as far as leaving my possessions in this facility. Tyler deserves a raise. Thanks again Tyler for being awesome over the phone and even more so in person. I truly appreciated your assistance.

JERMIKA H.  |  First Impressions 
Clasificación:
5.0

I had gone into facility on November 13, rented a 10x15. And reserved a truck for the 27th. The gentleman that waited on me was excellent. I did not start moving my belongings in until November 26th. My access card would not work. Going to front office they could not find my info plus the unit i had signed up for on the 13th had now been rented to someone else. There were no other 10x15 units available. Here i have people from out of state & a trailer full. The gentleman helped me get into a a 10' & 10 & 5x10 nxt to each other. So the day was saved. He also helped me change my truck reservation from 27 to 26. I believe Patrick was his name. Very helpful. He is a pleasant person to help me that day.

linda s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC D.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Madison W.  |  Online Move In 
Clasificación:
5.0

I felt safe when taking items at all hours. Just had 1 experience of a homeless person camped out near entryway but I reported it. Very good place

William P.  |  First Impressions 
Clasificación:
1.0

Had a very poor experience Had rented a truck (pick up was 11/13) and storage (starting 11/13) During Friday 11/12, I received an email stating that they did not have they truck size I had ordered and that the truck that could be provided had to be picked up 30mi away from where I had reserved it Cancelled my truck, and called the storage location just to be sure everything was ok. Was told that my 10x10 was there and that everything was perfect 11/14 went to the storage location and was told that 10x10 storages didn't exist there!!!!!! Because they had an issue with materials for the construction of the storage location. Again, I had called 2 days previous and was told everything was in order

Felipe M.  |  First Impressions 
Clasificación:
5.0

These guys really helped us out when we're in a bind!

Philip J.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Victor P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Stella F.  |  First Impressions 
Clasificación:
1.0

I terminated my lease to my room 2 years ago and I'm still getting harassing emails and you guys sold my stuff. Unprofessional

Joseph C.  |  Overall Experience 
Clasificación:
5.0

This a relatively new facility that is in excellent condition, is well maintained and equipped with a large freight elevator. I used two 10x15 units for roughly 18 months to store furniture and other belongings. While not cheap, using the facility was a good choice. All things considered, I doubt one can find a better facility in the Charleston area.

Robert H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

leslie p.  |  First Impressions 
Clasificación:
5.0

Very nice n helpful.

FRANKLIN H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

William P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tami S.  |  First Impressions 
Clasificación:
5.0

The staff was extremely helpful each time we encountered them. The storage unit. along with other helpful items, was excellent (variety of carts. Restroom) were excellent and in great condition. I was impressed with how easy the building access system and elevator were to use. It could not have been a better experience. I would not hesitate to use this facility again or recommend it to friends.

Susan D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Victor P.  |  First Impressions 
Clasificación:
1.0

I rented the unit only because it was free with a truck. I was called the following week about the unit and told them to cancel it. Only to be called about it 4 more time and I'm still receiving calls and texts about the unit wanting payment. Your customer service is poor and unorganized. I wouldn't use you or recommend you again.

matthew t.  |  Overall Experience 
Clasificación:
5.0

The facility was super clean and the staff were very accommodating and helpful. I wasn't sure about having a storage unit on an upper level floor, but the way they have it set up is really nice. The only thing I wish they could change is to have more than one vehicle in the "bay" area so that more people can have closer access at a time.

Doshia P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrea E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Vanessa S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Beth Ann K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Renee Y.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Pamela S.  |  Overall Experience 
Clasificación:
5.0

My appointment said the lock was included but they had me pay for one ? Can I get a refund for the lock please.

Isaiah F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B.  |  Overall Experience 
Clasificación:
4.0

The reason I said I would not recommend this business is two reasons. Patrick was very nice. I also had an encounter with another worker. I asked him would it be trouble for me to rent a UHAUL truck on a different day and still get the first month free. He responded with "ya kinda" so I asked Patrick and he told me to get in touch with him and he would help me when I'm ready to rent a truck. My issue is the I have to be out of my other storage unit on the 9th and my apartment on the 30th. He was very understanding. The facility itself was very clean and security measures were impressive. The other thing that bothered me some is that the price of the unit said $129. Then when I went to pay it was $139 PLUS tax. I don't know why it was $139, it was not explained, instead of the $129, and I have never seen tax on a storage unit. It is short term so I just went with it and Patrick was actually really nice and helpful, the other was just kinda ok.

jennifer m.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Misty P.  |  First Impressions 
Clasificación:
2.0

I ordered a dolly and furniture dollies with my truck. Reserved it all a week early so I would have them. I get there to get the truck and they have zero dollies or furniture dollies. This caused me to have to spend 200$ to get some because your incompetence doesn't respect the reservations of your customers. Unacceptable.

matthew t.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas A L.  |  First Impressions 
Clasificación:
4.0

Tyler helped me check in and was very informative and professional. However the double sliding doors were not open during business hours on Sunday and were locked again during business hours when we returned. We had to off load thru the single door that sticks and jams so it took twice as long for today's process.

Jane I.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Elyse P.  |  Overall Experience 
Clasificación:
3.0

Move in did not go as it said it would; it took much longer than expected and there was no lock provided in the unit as it had said.

Leandra G.  |  Online Move In 
Clasificación:
1.0

The overall experience I had with U-Haul on my last truck and storage rental, has essentially made it that I likely won't be doing anymore business with U-Haul, especially since I was charged for an unsafe truck, well I'm sorry they discounted me $14, for a truck with ZERO RIGHT SIDE VISION, and I only used 1 week of storage and they billed me $140, not to mention I used to store for just $90 for same unit, and they refused to honor that price. When I stored for over 2 years in Johnson City, TN. I even brought in pictures, showing. The rate at my previous U-Haul facility. They still refused. So thanks to this facility U-Haul will no longer be receiving any of my business and over the years I have spent over 6k with U-Haul, and U-Haul will no longer receive a penny I'll just spend the extra money with Penske or most likely Budget, since budget is about the same cost as you guys. But I am HIGHLY disappointed with U-Haul and my entire experience. Not to mention I showed up to pick up a truck that was supposed to be ready at 6am, it wasn't I then spent 45 mins with a 5 year old with me to get the truck, because he was looking forward to riding in the truck in his car seat. Well that did not happen, I spent nearly 2 1/2 hours till almost 8;30am trying to get the truck, only to finally figure out there was NO TRUCK FOR ME, the keys wasn't even available for me. And I wasn't able to get a truck till 9:30/9:45, AND THEN THE TRUCK has ZERO RIGHT SIDE VISION, which I found out AT NIGHT, yay, and they refused to get it fixed, I mean they gave me $14 off my rental for a DEFECTIVE TRUCK. DON'T USE U-HAUL AND ESPECIALLY DON'T USE THIS LOCATION, THEY ARE THE WORST PEOPLE I HAVE EVER DEALT WITH INSIDE OF UHAUL.

JaunPierre v.  |  Overall Experience 
Clasificación:
5.0

Excellent staff

BRITTANY L.  |  First Impressions 
Clasificación:
3.0

This is not my first time renting a storage unit, so I know to bring a broom with me - and I'm thankful I did...due to the amount of dirt and bugs in it. That wasn't TOO big of a deal for me...but I definitely will lay something down when putting boxes, large mirrors/decor, etc. on the floor. Granted, I don't expect it to be a sanitized haven by any means, and I appreciated the sticky mouse pad, but I'm terrified of mice and I hope I can call the desk for removal if I were to ever find one because I'll have a panic attack. The only reason I rated this as an average experience is because someone who worked there (thank God it wasn't after hours or I'd be screwed), had to come and jerk the door open after swiping my card. I tried at least 20 times after having to sign in/out, then going to the other key login to open the door. Also, I received a free lock with 10x10 unit and was told it'd be in my unit when I arrived - but it was not... (again, thank God it wasn't after hours). Overall, my space is in a great location and it was overall clean...just maybe needed a quick sweep for new customers.

Courtney S.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard W.  |  Overall Experience 
Clasificación:
5.0

Patrick and his team went above and beyond so many times is was hard to keep track of. They assisted me with my u-boxes, storages and truck rentals with grace all while being an extremely busy location. I highly recommend driving from anywhere in the Charleston area to deal exclusively with Patrick and team he is building at this location.

Nikia M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrea E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathleen C.  |  Overall Experience 
Clasificación:
5.0

Windshield was dirty nasty it had some kind of pop or something on the inside but everything was great and I guy was very helpful and nice

Sarah B.  |  First Impressions 
Clasificación:
5.0

Great staff, service and facility!

Ronald G.  |  Overall Experience 
Clasificación:
5.0

Derick was courteous, knowledgeable and helpful

Charles S.  |  First Impressions 
Clasificación:
4.0

The accommodations were excellent.

Lora B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC D.  |  First Impressions 
Clasificación:
3.0

I would have rated you above average, but I had trouble getting my account straightened out. I was locked out of my unit even after my account was updated. I paid my bill on line and it took a week to get it credited to my account

Patricia M.  |  Overall Experience 
Clasificación:
1.0

This was the worst experience I have ever gone through with any company. $75+ for a glorified closet space. Poor customer service, no follow up, no attempt to help resolve the problems we were faced with, no contact person to deal with problems after hours, endless HOURS wasted sitting on hold trying to resolve issues, not to mention the HORRIBLE MUSIC you are forced to listen to while sitting on hold. No lock provided like stated. The WORST EXPERIENCE OF MY LIFE!!!!

Dawn M.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

samuel g.  |  First Impressions 
Clasificación:
1.0

They tried to lock me out of my storage unit even though I was not late on payment or anything. Patrick Holley needs to take some customer service classes because his customer service sucks!! He talks about old employees and drags their name through the dirt which is completely unacceptable! Every time I was in there no one was wearing a mask and I even over heard Patrick telling another employee how he was in contact with someone with COVID. This is completely unacceptable and appalling. Get better employees who know what they're doing and won't talk bad about employees!

Lisa D.  |  Overall Experience 
Clasificación:
3.0

There was suppose to be a free lock with my unit that i never received so i had to go out and buy a lock on short notice now they are calling me telling me i need a different type of lock and i have tried to call them to get it sorted out and get my free lock but i can never get an answer

Gage H.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Autumn C.  |  Overall Experience 
Clasificación:
5.0

Nice clean and secure storage.

ROBERT S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Cody K.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Barbara C.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Drew C.  |  Overall Experience 
Clasificación:
5.0

Great Staff at St Albans WV uhaul!! Very helpful polite and left nothing unanswered! The property and business was incredibly clean! Great job uhaul!!

Lisa S.  |  First Impressions 
Clasificación:
5.0

My experience with Uhaul storage was excellent all around. The only problem I ever had was getting through when calling. Wait time was always long, and sometimes never transferred. But as for the office and storage facilities - second to none! Very professional and helpful! Highly recommend! Thank you!

Chris k.  |  Overall Experience 
Clasificación:
5.0

If you call Uhaul of saint Albans there is no option to speak to someone!!!!!! There needs to be an option to speak to someone!!!!!!

Russell P.  |  Overall Experience 
Clasificación:
5.0

¡Gracias!

Chris k.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kim P.  |  First Impressions 
Clasificación:
5.0

Rented a unit for 4 years and had no problem but when I rented the uhaul I was very upset at the way they handled it!

jessica t.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Frances Lynn H.  |  Overall Experience 
Clasificación:
5.0

The guys working the evening shift on 02/10/2021 were fantastic and went above and beyond to help me out.

GABRIELLE M.  |  First Impressions 
Clasificación:
5.0

Great staff and speedy service. Thanks!! Wound recommend!!

Richard W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ethan Keith C.  |  Overall Experience 
Clasificación:
5.0

I liked my storage unit being inside and it was easy to access after hours when necessary.

George F.  |  Overall Experience 
Clasificación:
5.0

They were a pleasure to deal with...very helpful and very courteous.

MARK EDWARD M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

jeanette m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicole S.  |  First Impressions 
Clasificación:
4.0

Everything went smooth or the move in.

Michael L.  |  First Impressions 
Clasificación:
5.0

The check in process was as pleasant and easy as could possibly be. A great experience

Eric S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Amanda P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Raymond S.  |  First Impressions 
Clasificación:
5.0

Austin letting us get our things out of our U-HAUL was the first break we had all summer. He was a blessing and can't thank him enough. Only complaint I have is that when signing up a new customer for storage rental the times and upgrades should be gone over and just the whole how to should be explained more thoroughly. Just my opinion tho. The day we moved out of the rental they were very busy and another employee took the time to help my husband and I lift a few heavy items and was very helpful. Thank you to all the St.Albans staff !

Christopher R.  |  Overall Experience 
Clasificación: