Employee and Manager was there did horrible customer service to me upset jimmy he was nice but others was horrible. They did treat bad. Made me come over three times same place to get the truck I reserved. First they cancel my reservation and my truck to other person. Then he said other truck coming at noon . I ask for that one gave to someone else. Then later came back third time they lost the key of truck. I lost over 2 closed to 3 hours. I pay for uber for 4 times. They me other locations, they said my reservation was never complete it. I had movers waiting for me getting pay per hour. I lost so much money. They could care less with attitude I got from them.MARIO G.
Customer Reviews for U-Haul Moving & Storage of South Los Angeles
Los Angeles, CA 90044
(North of the 105fwy on Vermont)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Hire more people. They had so many customer and only 4 people. There are 2 at the registers and two outside helping hitch.Estela R.
El cliente no dejó un comentario.MICHAEL D.
The staff was on point!!KAREEM D.
El cliente no dejó un comentario.dina R.
More employeesADRIAN S.
Amazing customer service and special shout out to an employee that helped me out on 8/4/22 checking in and out was an excellent experience with his help I can't remember his name but he definitely has amazing customer service skills. He definitely deserves a raise!Cindy W.
When I picked up the truck the whole front end was crashed in and it was a complete mess. It was not clean. When I started driving it I realized the air-conditioning was blowing hot air and it was 105Â° where I was going. The truck ended up having to get a maintenance person out and they said the hose for the Freon was broken. I almost got heat stroke in the desert and I had to drop it off at a different location because I couldn't drive it home. They still charged me the full amount for the truck..Kristen S.
El cliente no dejó un comentario.Daniel P.
The truck that I reserved was not available. I was also charged twice because of this mistake.Jaqueline M.
The person who assisted me made sure I had everything I needed. Very good customer service.ANGELO H.
I was in line for 40min+ with only one employee at the desk. Snuck the insurance in on me. CLEANEST & NICEST restroom I have ever seen in a business ++++F. Eugene D.
El cliente no dejó un comentario.DIANA G.
El cliente no dejó un comentario.California F.
El cliente no dejó un comentario.California F.
El cliente no dejó un comentario.Annise B.
Repair or replace the broken mirrors and A/C . Train employees to speak professionally to customers when they had over the truck and greet them.Stephanie M.
El cliente no dejó un comentario.Shemiaa C.
The manger and the staff worked well together and fast. The line was long and I was like pressed for time. By my surprise the worked the line really well together and got me out of ther supper fast. Thank you staff on Vermont!!Timothy B.
El cliente no dejó un comentario.Anita K.
People here are friendly and they help you out.CARLOS H.
Both of the gentlemen inside and outside the older guy were helpful. Answered all my questions.SHERYL P.
El cliente no dejó un comentario.Stephanie S.
Great workers, positive attitudes, eagered to help customers! Great experience all the way around! I will patronize them again! Thanks for another successful move!Carl T.
I requested a 15ft long and it was confirmed by customer services, and when I got there I got 10ft. Also the truck had not radio and driving 8hrs with out music is bad,also the truck didn't go over 75miles per hr.the truck was dirty.i call couple times to file a complaint.nobody was able to help me.overall was bad.Humberto M.
Luis Serrano, the general manager, was awful. He was dismissive with me, and rude. I explained how concerned I was for my trip across the country, and wasn't too excited about the oldest tow dolly he chose to provide. Originally, his staff had picked out a fairly new model of tow dolly that appeared in excellent shape. That's when Luis budded in, and insisted on another tow dolly that was parked at the very back of the lot, with several newer tow dollies in front of it. The staff had to move several tow dollies out of the way to get the old worn out model that Luis insisted I use. Then after showing me how to hook up the tow dolly, and instructing me to strap up the wheels of the car I was towing, Luis walked off into his office as I was only half done. His own staff (standing there) said to me with a sarcastic tone:" wow...that's some great customer service". I looked at him, and we both shared a look of concern. He explained that he had only been on the job for 2 weeks, and didn't really know what he was doing, and also that LUIS had been that way with other clients/customers too. I went into the office, under a lot of stress with my wife and two toddler boys in the parking lot waiting, and asked him to finish helping me with the hook up of my car to be towed. He said he was busy. I said, "Listen, I can't pull out of here with my wife and kids, towing my wife's car with my truck, across the country, unless I feel fully confident in the equipement I'm renting". Luis said, "I looked at it, and it's all good". I said, "well, at least come and go over things with me, to make sure I'm fully up to speed and hooking things up, and re-checking things along the 9 day trip". Luis responded abruptly with: "I can't help you right now, because I'm busy with a client!". I was totally shocked. Who am I, I thought. I'm a client/customer too, and I'm being treated like garbage, right before a cross country trip with my family and all our personal belongings. Two of his own staff (who witnessed the way he spoke and treated me) both confirmed that he was often like this with other customers, and gave me a pamphlet with a number to call and complain. I was also told that if I had any trouble with the (old worn out) tow dolly provided, that with the insurance I paid extra for, a new tow dolly would be provided and rushed to the location I broke down at. Well, sure enough the crappy tow dolly did break down, and I spent over an hour on the phone trying to get things figured out that evening (after another 9 hour day of driving) which was the last thing anyone wants to do after a long day of driving. I ended up having to pay for an extra night at a hotel, due to all the time it took to get a new tow dolly. I also had to drive further out of my way than our (already) long trip to get the new tow dolly, because it was not brought to my location like I was initially told. I was also told over the phone by a lady named Hayley (from customer service, when dealing with the replacement of the broken tow dolly) that a discount would be provided, due to all the extra trouble and stress that was caused on our trip. I thanked her for her help, but recently I called my credit card company, and no such "discount" had been given.Andre B.
The staff at this location are very courteous and highly professional.😇Herman B.
El cliente no dejó un comentario.Don J.
El cliente no dejó un comentario.Junuen S.
El cliente no dejó un comentario.Patrie B.
El cliente no dejó un comentario.Christiana L.
El cliente no dejó un comentario.Evelin R.
Everyone was great, friendly, helpful! Thank you for everythingJessica B.
My debit card information was stolen and used to send money to a green dot also the truck was loud like a train I think it had an exhaust leak they said all the trucks are raggedy I Try to use this location because it's close but the trucks are roughcharles W.
El cliente no dejó un comentario.Demetria P.
El cliente no dejó un comentario.Kenneth G.
El cliente no dejó un comentario.Bryan C.
El cliente no dejó un comentario.MICHAEL K.
I will be using UHaul again to assist with my moving needs...TYBruce April M.
the customer service was professional and fast. I made a reservation and the U-haul associate processed my reservation excellently. The pick-up truck ran amazingly. They checked on me when I did not return the truck at the time I had indicated in my reservation and they did not make me feel like I was in trouble for not returning it at the time I indicated. Thank you for that. The return was easy as I turned it in the second day after hours. I have not yet checked the charges, so I hope this excellent review will stay this way. Thank you for the easy process. Moving can be very stressful. This process made it less stressful and I appreciate it.cheryl H.
We rented a uhual and when we got home, we opened the back to discover it was full of trash, cigarette buds, clothes, and even a needle. The truck smelled like cigarettes. We had to clean it off and sweep it in order to put our belongings in there.saul A.
This location is very clean, well run and organized! Very friendly staff! Easy pickup and return process. And well stocked with boxes, tape, and other moving materials. Highly recommended!Toni V.
El cliente no dejó un comentario.Melissa M.
El cliente no dejó un comentario.lodie P.
El cliente no dejó un comentario.Christiana L.
Hello My cargo van wasn't clean; however, I received excellent customer service from your staff.Essie K.
El cliente no dejó un comentario.JABBAR S.
El cliente no dejó un comentario.Marco R.
El cliente no dejó un comentario.MITCHELL L. | First Impressions
When I arrived to the location I was told trailer I had reserved Was not available. No one ever called me to inform me. Person over the counter was rude, never offered an apology. Spoke to the â€œscheduling managerâ€ over the phone who was also rude. I ended up spending more money than planned since I ended up renting a van. I had to pay for gas and miles. Before I left, van dashboard was marking low tire. I told an employee and he said it was a sensor. Next morning when I woke up I had a flat tire. Because of the flat tire I was late to where I had to be. While there tire became flat again. I called uhaul to speak to a supervisor, I was told no one was in. That i would be getting a call. The entire situation inconvenienced my business and day. Uhaul needs to train their employees in customer service. Also someone needs to call customers to inform if something isn't available. I wad refunded $50, but that still doesn't cover all the expenses I had to make because an error you guys made. Still waiting on the call from a supervisor.Carmen C.
El cliente no dejó un comentario.Carolyn B.
El cliente no dejó un comentario.Jireh H.
El cliente no dejó un comentario.Marta S.
El cliente no dejó un comentario.mauricio A.
Very good customer service!!Wendell T.
Just keep doing what you do, GREAT CUSTOMER SERVICE, LOVE THE HANDS ON CARE PUT OUT BY YOUR EMPLOYEES....Lawrence B.
El cliente no dejó un comentario.Maicon B.
Customer service was great I would recommend this location to all friends and family.sean B.
El cliente no dejó un comentario.Nathalie L.
The employees that worked that shift need a thorough customer service training. When i entered the store no staff greeted me, I had to say hello when I walked in for a greeting by staff. There were only 1 person working when I first walked in until 15 mins later the 2nd staff came back from break. The processing piece was soo extensive it took way to long to complete. I feel there need to be more staff available because there were a lot of customers coming in after me and only little help for assistance. If I was a secret customer, your store would have failed.Sherie B.
El cliente no dejó un comentario.FELICIANO A.
El cliente no dejó un comentario.LaTarsha I.
U fools allowed someone other then myself access to my personal information / account and rent a 26 foot truck under My Damn Name!!! Seriously considering taking legal actionRoss Y.
It's one employee who needs to work on his customer service skills the younger gentlemanmark R.
You were absolutely fineCurtis N.
Friendly uhaul centerCarolyn B.
El cliente no dejó un comentario.Brandon W.
The workers are very courteous and professional.OF all the locations,this is the best one.charles B.
I got to the storage facility, checked in online, received my unit number and someone else's lock was still on the unit so I didn't have access to it. No one on-site had a key to unlock the unit so I had to book somewhere else.Kayla P. | Online Move In
El cliente no dejó un comentario.VIRIYA B.
The milage on the truck on wrong, the truck was horrible need to come in and make sure I was over charge because of milageROSIE H.
El cliente no dejó un comentario.Walid N.
El cliente no dejó un comentario.KIMBERLY D.
El cliente no dejó un comentario.HENRIETTA D.
El cliente no dejó un comentario.SPENCER F.
Everyone was helpful and displayed great customer service.Ashley W.
My tow dolly,did not have the chains so insafe,I drive big distances, tanks god nothing happens👎🏻Silverio G.
El cliente no dejó un comentario.David M.
El cliente no dejó un comentario.Lanesha J.
We were charged an additional $36 by the movers due to the switching of the location of the box. That was outside of our control. I don't see why we were charged?Londa P.
El cliente no dejó un comentario.Brian R.
Keep up the good workSURELY A.
Everything was wonderful, and Johnie's and Luis's customer service was superb! ¡Gracias!Brandi N.
Love the service keep up the good work!!!!*****Glenda P.
El cliente no dejó un comentario.Erick F.
El cliente no dejó un comentario.richard G.
Wendy and Gail prompt, courteous, and very professional. These 2 women are assets and should be trained for supervision or management A.S.A.P.!JOHN B.
The staff was SOOOO friendly and very helpful! I was very relieved at how kind and attentive they were!!!Aidan M.
All hands must be on deskOBINNA I.
It'll be nice if the vehicle is not handed over on Empty, I think this can be good for the next customer.Nancy M.
Great customer service both men where on top of everything and made me feel welcomeEnrique S.
El cliente no dejó un comentario.DYKE R.
I was very happy with everyone that helped me!!! 3 different people and everyone was nice and helpful!!! Customer service is everything to me.Jawana F.
El cliente no dejó un comentario.Jocelyn I.
El cliente no dejó un comentario.Sean K.
El cliente no dejó un comentario.Timothy M.
Customer service was great, helpful, and friendly! I just drove to the return line and was checked out right then and there with no wait. Very convenient and quick!!!Kim B.
El cliente no dejó un comentario.jesus D.
El cliente no dejó un comentario.Christiana L.
El cliente no dejó un comentario.vernell W.
El cliente no dejó un comentario.Leontine S.
El cliente no dejó un comentario.jasmine D. | Overall Experience
El cliente no dejó un comentario.KIM T. | Overall Experience
good jobJerome M. | Overall Experience
My storage experience was awesome!! Clean facility and very courteous staff. Would highly recommend your facility!Virginia S. | Overall Experience
The initial process of renting the unit was a but stressful as the staff member informed me that myself and another party reserved the same storage unit. Unsure how the system allowed that but they did. Since the other party reserved 30 min before me, they had first option to the unit. This was frustrating for me as my truck was there and ready to unload and they didn't appear to have their storage on site. In the end they opted to get a smaller unit and I was able to keep the unit I reserved but that was still a stressful experience. I also was not aware there were no elevators in the facility. Overall, I give the staff a 4 for trying their best to accommodate me, but the facility gets a 3 for no elevator and the unit not being the cleanest.JAMILA M. | First Impressions
N/CKEITH T. | First Impressions
Staff was very helpful .and where able to answer all my concerns.good staffing.Dennis C. | Overall Experience
The Workers Was On Point and Did A Great Job Processing My Order…Thank YouALBERT A. | First Impressions
El cliente no dejó un comentario.Judy B. | Overall Experience
El cliente no dejó un comentario.Jeff L. | Overall Experience
Thank you so much u-haulSHONDELL J. | Overall Experience
Good jobJerome M. | First Impressions
El cliente no dejó un comentario.YVES V. | Overall Experience
Staff was always helpful. Facility very clean.Cheryl W. | Overall Experience
the manager luis has good customer serviceSergio C. | First Impressions
El cliente no dejó un comentario.Jaime V. | Overall Experience
A 1👍🏾Gregory B. | First Impressions
Son unos ladrones me hicieron pagar mi ultimo mes para Serrar la cuentaluis m. | Overall Experience
El cliente no dejó un comentario.Tonesha W. | First Impressions
El cliente no dejó un comentario.CASSAUNDRA A. | Overall Experience
I am yet to receive my refund even rho i didnt use the unit! Manager hasn't contacted me at all about it. Ive called continuously and no call back. Employees are friendly but cant do muchJanet C. | Overall Experience
El cliente no dejó un comentario.Jaime O. | First Impressions
To clarify my one no answer the facility was secure but my particular unit was unit didn't have any lights. Other than that everything was great, I appreciate the staff being friendly and the facility being clean!PATIA C. | Overall Experience
U-HAUL location is the worst. No Freight elevator to carry heavy objects. So you have to carry everything to her narrow path up the stairs. I do not understand why the large store spaces are on the second floor where people with large items going into those spaces need a freight elevator.Astin D. | Overall Experience
The storage I was given was very small .KEITHAN D. | First Impressions
I was so disappointed in the service.!!!! I would NEVER RECOMMEND ANYONE INTO THAT CAODIC UNORGANIIZED MESS.! The staff there need #1 PANDEMIC, #2 CUSTOMER SERVICE TRAINING ASAP.!! Their business skills suck.!! If there was a minus 10 on the ratings that would sum it up. I made reservations with Fernando th day before I came in. I made it in last Sunday about 4:10pm, Matthew was working inside by hisself with no apparent concern for time until 4:30pm. He said he saw our reservation, but couldn't access it and if he couldn't access it in 10 minutes we'd have to come back tomorrow because he was off at 5pm and had somewhere else to be. We asked for a supervisor and was told there's no supervisor for that store. My son ask who do you report to.? We were told our store manager, but he's off on Sundays. We ask Matthew to call him because this situation warranted higher authority. He called Luis and told him the situation, because our Uhaul truck rental was round trip and was due back to Long Beach Uhaul by 7pm. Luis spoke with my son who explained our situation. Luis told my son he wouldn't be in until 7am Monday. Matthew spoke with Luis and explained the what the situation was on his end. We ask Matthew if he had tech support to help. Matthew said he wasn't trained in that area. Luis said he would call us right back in a few minutes and explain to my son what to do next. Luis called back, but seems from the conversation he and Matthew where not on the same page. Matthew said Luis didn't want to speak to us he told Matthew what to tell us.. We had to keep the Uhaul overnight. Our son, our, his help and my husband had to unload this 20 foot truck, because everything that was going to storage was loaded last blocking our bed, our clothes, everything we needed for home. I called customer service and explained the issue he took a complaint gave me references numbers and forwarded messages to the both stores managers in regards to our issues. I was told I'd would be contacted within 72hours We went back the next day and it was clear that these young men are children with NO APPROPRIATE TRAINING FOR THIS AREA OF BUSINESS. THEY HAVE NO VERRBAL SKILLS .WE ASK A QUESTION AND THEY'D SHAKE THEIR HEAD YES OR NO. THEY WHERE WEARING THEIR FACE MASK UNDER THEIR NOSE LIKE IT WAS AN ACCESSORY TO THEIR OUTFIT. NOT ONCE DID THEY USE THE HAND SANITIZER. AND THEY WHERE TOUCHING THEIR FACE,SCRATCHING THEIR NOSE OR FACE, TOUCHING THE KEYBOARD, THE DOORS, COUNTERS, CHAIRS YOU NAME IT. IT WOULDN'T SURPRISE ME IF THAT ENTIRE STORE CONTRACTED AND UNKNOWINGLY EXPOSED OTHERS TO COVID-19 AND THAT'S THE SAD PART. IT'S BEEN A WEEK I WAS TOLD I'D RECEIVE A FOLLOW UP CALL IN 72 HOURS. DIDN'T HAPPEN. MY SON HAD TO LEAVE WORK EARLY TO GET TO THE UHAUL ON VERMONT AND BACK TO LONG BEACH IN RUSH HOUR TRAFFIC BY 7PM. I WAITED TO COMPLETE THIS SURVEY TO SEE IF I WOULD CALM DOWN AND HAVE A BETTER OUT LOOK ON THE SITUATION. THIS UHAUL STORE MAKE ME SICK AND IF IT WHERE ANYTHING LESS THAN POOR IT WOULD SUM IT UP THE SERVICE WE RECEIVED ON EVERY TIME I'VE COME TO THIS STORE. I THOUGHT ABOUT THE SERVICE I RECEIVED 3 YEARS AGO WAS A ISOLATED INCIDENT, BUT. NO THIS IS HOW YOU OPERATE. UNPROFESSIONAL AND NO SKILLS IN THIS LINE OF BUSINESS IS PUTTING IT MILDLY.!!! I'D RATHER DO BUSINESS WITH THE HOMELESS PEOPLE THAT SLEEP AROUND YOUR BULIDING THEN WITH THE STAFF THERE. THREE YEARS AGO I RENTED A STORAGE UNIT SAME FOOLISHNESS. NO KEY CARDS TO GET IN, HAD TO COME BACK THE NEXT DAY BECAUSE THE SUPERVISOR KNEW WHERE THEY WERE KEPT. THEY FORGOT TO TELL ME I NEEDED A LOCK TO SECURE OUR STORAGE, THEY HAD TO COME BACK UNLOCK SELL ME A PADLOCK. THEY LEFT US STANDING OUTSIDE THE STORAGE, DIDN'T ASK IF WE UNDERSTOOD WHAT WE WERE DOING. THE MORE QUESTIONS I ASKED THE FASTER THEY GOT OUT OF THERE. THE MORE I DO BUSINESS WITH YOU THE MORE I UNDERSTAND HOW YOU OPERATE. THE ATTITUDE OF THE STAFF IS TAKE IT OR LEAVE IT. IT'S YOUR CHOICE. BUSINESS AS USUAL. IF YOU FIND A MOMENT PLEASE REACH OUT TO ME WITH A CALL. I'D LIKE TO HEAR YOUR SIDE.lorraine n. | First Impressions
El cliente no dejó un comentario.Alvin K. | Overall Experience
The staff was very frientdly however there was a very long wait . More staff should be added in during the peak hours. In addition due to the issue with my storage it really increased the wait time for otheraannie m. | First Impressions
It was a cool stay . Just too expensive for a college student moving home ..tynnia t. | Overall Experience
El cliente no dejó un comentario.Curtana F. | Overall Experience
Customer service is horrible... workers are young & immature, never answers the phone & left me waiting on lobby for almost an hour...when I expressed my anger & frustration a female worker threatened to fight me...prices are high & units are not clean , I’m only choosing to tuff it out because it’s a convenient by distance to my home.. I wouldn’t recommend this place to anyone...Valdesha r. | First Impressions
Staff took care of my needs all the way. Thanks!sharekia m. | Overall Experience
El cliente no dejó un comentario.Hidalia F. | First Impressions
El cliente no dejó un comentario.shonte g. | Overall Experience
El cliente no dejó un comentario.johnny r. | Overall Experience
The ladies are wonderful.Linda w. | Overall Experience
In recent years it has been very hard to reach this location by phone directly. That's fine it you are paying for storage.FRANK D. | Overall Experience
The facility was disgustingly dirty, I got half way into moving my stuff in when I notice a cockroach the size of my palm. Then I began to notice dead roaches all through out the facility. I was charged when I wasn't supposed to be for my first month and I had to extend my rental reservation and move all of my belongings out of your storage because it was not properly maintained for users. Beyond disappointing and an incredibly stressful day. Also, the young man didn't know how to do his job. He had to call his manager every five minutes. He was helpful and assured me I should not be charged for my extended reservation and I will be refunded fully for the unit I do not have. But as such a large company you really should have better systems in place for your locations to run smoothly. Today was a serious joke.Taylor P. | First Impressions
Cockroaches infested my stuff. It looked good before I rented but a few months later infested and paint chipped on all of my stuffcorey w. | Overall Experience
El cliente no dejó un comentario.Ann H. | Overall Experience
Luis is the greatest person ever! His staff is very helpful and nice :-)TOM M. | First Impressions
The only reason I would not recommend this place is that your prices are WAY too high. I was only here due to the 30 day free storage after an out of state move.Wendell P. | Overall Experience
GOOD JOBRandy B. | Overall Experience
GOODRandy B. | First Impressions
I don’t think it’s fair to not prorate the fees when moving out ...Melanese N. | Overall Experience
It was a great storage unit ..I Appreciate the customer service and all ..thank up guys once again...continued to be of good service to your customers..have great dayTammy W. | First Impressions
The staff and hours were beyond par excellent. The facility was very clean and well maintained. The storage lockers themselves could have been better. Shoddy wood construction.David P. | Overall Experience
The ladies running the place were so nice, helpful and very pleasant. I was told it "wasn't a good neighborhood" but the neighborhood is clean and the people are nice.David P. | First Impressions
Everything was niceJosephine S. | Overall Experience
Staff was always helpful & facility always cleanjuanard g. | Overall Experience
Great!james w. | Overall Experience
goodMeiko H. | Overall Experience
If this facility had more large walk-in storage it would be awesome. The manager Dee is awesome.Andrea H. | Overall Experience
No commentswesley r. | First Impressions
Manager does not have any reposobilitty with his job.Heongjin Y. | Reservación
Enjoyed my stay.Robert L. | Overall Experience
D and her staff are great! Very accommodating and always friendly! GraciasDeitra L. | Overall Experience
Mice got into my storage. Some damage. Many droppings.rich h. | Overall Experience
It was clean, quiet and there was always a cart and moveable stairs available!La Shay S. | Overall Experience
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
Propane service delivered straight to your door!
¡Tenemos la selección más amplia de la industria!