Customer Reviews for U-Haul Moving & Storage of Savannah Ogeechee

6,900 comentarios

3802 Ogeechee Rd   Savannah, GA 31405
(1/2 mile W of I-516)

(912) 233-9912

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(912) 233-9912

3802 Ogeechee Rd
Savannah, GA 31405
(1/2 mile W of I-516)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

Provide the vehicle with a full tank, at least on one-way rentals, and return it full or pay a severe penalty. Of course this means U-haul would actually have to use those funds to fill the tanks. DC1540, the truck I was assigned, has severe front-end/steering issues. Keeping it between the lines was a full time death grip on the steering wheel for the entire journey. Please repair DC1540.

Frank H. 
Clasificación:
1.0

Beware!!! The UHaul location on Ogeechee Rd is a mess! The employees aren't the problem, it's their computer system. I rented a pick-up on a Saturday. At pick-up, one employee, slow computer, line 15 people deep. Well over an hour to get a key despite using on-line check-in. The system at the counter never received notice of my check-in. Almost missed the deadline to pickup the furniture I had purchased. In my haste to leave I failed to notice their system erroneously had the fuel level at 3/4 when it was barely over 1/2 full. I only drove 27 miles and returned the truck with more gas than I left with but when I received my bill I was charged $33 for 6 gallons of gas. I contacted UHaul via email but got no response. Went to the location but the employee at the counter refused to issue a refund despite the fact I only drove 27 miles. I will be using a different truck rental company in the future.

Roy T. 
Clasificación:
2.0

The best thing about this location was the employee. The employee was working alone and deserves a raise for everything he did. The store was without air conditioning and customers were in line for 4 hours even with previously reserved Uhaul merchandise

Adrienne V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bruce L. 
Clasificación:
5.0

Great staff and friendly environment

Adrian B. 
Clasificación:
2.0

Make sure your employees have good communication skills. And ask them from time to time if they actually want to be there.

Thomas N. 
Clasificación:
1.0

The customer service that we received was below standard. We had a reservation at noon and waited over an hour to pick up and upon returning the truck we had to wait again to drop off the truck despite standing in line with several others who were waiting to pick up the same truck we were returning. We certainly understand the shortage of workers however the way you treated your customers is extremely important. Our entire UHAUL experience was horrible.

Willie B. 
Clasificación:
5.0

El cliente no dejó un comentario.

stevon B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH S. 
Clasificación:
5.0

great truck, loved cruise control

Edward F. 
Clasificación:
1.0

El cliente no dejó un comentario.

Dereck W. 
Clasificación:
5.0

both employees that I worked with (pick up and return) were very courteous. Also, I noticed the people at the desk were happy and enjoying their day.... and that means a lot in the customer experience

Leslie S. 
Clasificación:
4.0

A/C was blowing hot air.

Leticia M. 
Clasificación:
5.0

Excelente

Omar M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcel C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Pamela A. 
Clasificación:
5.0

The staff was extremely helpful, professional and exceeded my expectations. Inventory is always available at this location. I would recommend this uhaul location for you moving needs.

Leonard S. 
Clasificación:
5.0

El cliente no dejó un comentario.

jeramie R. 
Clasificación:
1.0

El cliente no dejó un comentario.

Christopher M. 
Clasificación:
1.0

Very poor service in the store. Waited over an hour to be served. Not the fault of the employees. 2 people is not enough at the counter. Hire more people. Your no contact system is horrible. Sending a link to self load photos is inefficient. Cell reception is poor in your building and thus takes time. Many customers had reservations but when they came to pick up you had no equipment. Absolutely horrible system. Again, employees were doing there best but there was no manager in sight. I will rent elsewhere next time

James P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Taylor T. 
Clasificación:
4.0

The staff and service where very professional

John S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Virginia R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ron B. 
Clasificación:
2.0

Verify the order is available, send notification of unable to fulfill.

Leron N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aaron C. 
Clasificación:
1.0

The personnel working at the Ogeechee U-Haul location were working as best as they can with what they had. It seems that U-Haul loves to say they have stuff without actually having it. Not pleased at all how this all works. I will never be using U-Haul again because even though I have a reservation my equipment may still not be reserved.

CHARLES K. 
Clasificación:
5.0

The woman working at the counter when I picked up the unit needs to be running that store. She single handedly worked three separate customer counters simultaneously due to short staffing. She did amazing work and needs to be recognized. Please give her a raise. She was excellent and professional at her job.

William J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deyana J. 
Clasificación:
5.0

The associate was by himself, so he had to do everything. The people who were tasked with taking off the trailer were no where to be seen. However, the inside associate was very pleasant and helpful. I would definitely come back to work with him!!

Karene G. 
Clasificación:
5.0

Took me over thirty minutes to get to the register to pick up the truck, would've taken an hour to return the key if the guy hadn't just taken it from me. The mobile site wasn't working. The associates were new and needed way more help and training. Only gave a 5 star because I understand how CSAT feedback is weighted and didn't want to screw anyone over.

Colin D. 
Clasificación:
5.0

It was very busy. The lines were long and the lobby was uncomfortably warm. The staff was doing the absolute best they could. Customers were being rude and confrontational towards the customer service representative. I believe her name is E. Young. She was extremely kind and patient. I felt awful for her. Even though, some customers were being rude she maintained a positive attitude and managed to stop be pleasant and professional.

Tonya F. 
Clasificación:
1.0

The person insisted I check in on my phone which means I was forced to upload a photo of myself

Graeme T. 
Clasificación:
5.0

Great service, excellent representative

Jose V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew S. 
Clasificación:
5.0

A great employee need more like her

Dan W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward G. 
Clasificación:
3.0

Costumers wait time is too long on both ends.

Wilbert D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robbert V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathryn G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie S. 
Clasificación:
2.0

Not enough staff compared vs customer ratio. I also reserved a certain piece of equipment and when I got there, the vehicles I reserved wasn't available! Totally disappointing and I end up using a vehicle to big for the task…..wasted money and gas!!!

Walter C. 
Clasificación:
1.0

El cliente no dejó un comentario.

Jorge C. 
Clasificación:
4.0

Have the truck up front for pickup instead of having to walk the lot while carrying a furniture dolly.

Bruce D. 
Clasificación:
2.0

Uhaul truck was almost on empty, the manager lied to me saying a customer before me had reserved a furniture dolly when in fact he didn't even know what it was and offered it to him right in front of me. Another associate did take the time to find me one bit that was completely unprofessional.

Josue R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melvin H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Laney R. 
Clasificación:
5.0

Received great service today during my visit

James S. 
Clasificación:
1.0

The cargo van I was allowed to lease and leave the local premise had a stolen tag. I was ambushed by GA State Patrol in the Costco Parking lot on Saturday morning. It was a terrifying and embarrassing experience, especially since it was my first day moving into my new neighborhood. And, I've never received a single phone call from U-Haul customer service to establish my comfort, safety, or concerns and future loyalty.

Sam B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hammond B. 
Clasificación:
1.0

They were way understaffed and unprofessional. I rented on July 16th returned on the 17th and got charged saying I returned on the 20th. What makes it so bad I asked the lady, she told me to give the keys to a male employee. He jumped in the truck before my son could get our belongings out. Then I find out I'm being charged 300 and had to call to figure out why.

Manita N. 
Clasificación:
3.0

Customer service leaves something to be desired. The staff was too busy gossiping to even be bothered to look me in the eye. A 10 minute process turned into 30 minutes because the two staff members could not stop talking to each other. The man helping us told us to wait for him to come back with a lock. At about 5 minutes past close, we realized he had forgotten us and had likely left for the day. The staff ignored us when we tried to get their attention about the issue. Thankfully, the storage unit was clean and access was easy. I am looking forward to not having to interact with the staff again for a long time.

Autumn S.  |  First Impressions 
Clasificación:
4.0

Drop off was fast, easy and efficient.

James H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kelli C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Antwarn E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Asli A. 
Clasificación:
1.0

I have been a faithful customer to U-Haul paying my rental on time yesterday I experience the worst customer service they was trying to charge me for August and September and I'm supposed to be paying for July rental I've been accustomed about 8 months now and it seems they could not find my account I am extremely worried that my things could go missing at any time because of employee negative and a lack of knowledge existing customer that's paying for the month of July not for August and September overcharge me twice and in response telling me I have to wait 5 days to get my money back I recommend get your things out of there as soon as possible......

Darold F.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Tara C. 
Clasificación:
1.0

I returned my truck on June 8th. I was charged $1000 3 weeks later. I then received a phone call accusing me of not ever returning the truck. I went in to the store and they would not deal with this problem until I threatened to call the police. Finally, a regional manager named Micheal was there and he figured it out for me by finding the video of me returning the truck. I dont believe that the rest of the staff at that UHaul would have every helped me if it wasnt for Micheal. They were talking to me like it was my fault. I dont think I will ever use UHaul again. This is after I spent $5000 over the course of a month with your company.

Christopher M. 
Clasificación:
5.0

My check in and check out process was flawless. The employees there are courtesy and hard working

terrance G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Norman T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tim W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Albert G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFRIE D. 
Clasificación:
5.0

little understaffed people great and busy

Charles K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher W. 
Clasificación:
5.0

The person who checked me in did a great job, friendly and professional

Ken H. 
Clasificación:
3.0

El cliente no dejó un comentario.

DAVID B. 
Clasificación:
5.0

Everything went well, except your app for tself return will not work.

Rafael D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marc B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fred T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Takayla H. 
Clasificación:
5.0

El cliente no dejó un comentario.

omar O. 
Clasificación:
5.0

Ramon was very competent at his job making rental easy and stress free.

WESLEY C. 
Clasificación:
5.0

Don't remember the names of the two gentlemen who help. The one who help me with my reservation and the gentleman who checked my truck in were both personable, knowledgeable and professional. Thanks for the good service!

JONATHAN S. 
Clasificación:
2.0

El cliente no dejó un comentario.

Amanda Ryann G. 
Clasificación:
5.0

Great service clean truck. All around good experience Was helped by E Young. She was very helpful

Robert K. 
Clasificación:
2.0

Really long lines and very slow customer service

Douglas M. 
Clasificación:
4.0

The eventual equipment I received was clean and well maintained. However, it took 3 tries to find equipment that could be rented.

KENNETH W. 
Clasificación:
5.0

Fast friendly customer service. Easy pickup/drop off.

SARAH H. 
Clasificación:
5.0

Wonderful customer service. I would recommend to my friends.

EUGENIA R. 
Clasificación:
5.0

Always a great experience and very helpful.

Chance C. 
Clasificación:
1.0

My reservation time of 7am was not honored and no attempt to notify me was made. The associate at the front desk was extremely rude.

Whitney W. 
Clasificación:
1.0

Bathroom dirty and out of toilet paper. Rental truck dirty, particularly the glass. Not enough staff- had to wait over an hour to complete my transaction.

David D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia R. 
Clasificación:
2.0

Ck the tires 2 trailers in a row problems.

Charles T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff D. 
Clasificación:
5.0

We paid for our trailer with cash. It's been over a week and we have not received our deposit yet!!

Misty H. 
Clasificación:
5.0

I spent 10 minutes trying to locate the key drop box. The return all shows the box to be a large orange metal box, but yours was a slot in a window. I drove around the building several times trying to locate it. Maybe change the key drop sign to orange, not green.

Leif S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shakila S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Demetrius G. 
Clasificación:
5.0

El cliente no dejó un comentario.

falicia J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mitchell S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ian T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Samantha C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carey W. 
Clasificación:
1.0

Horrible customer service. Rented me a truck in the worst condition possible with all sorts of electrical issues( door dinger going off nonstop, driver speaker not working, failing oil pump)

KYLE W. 
Clasificación:
2.0

An employee gave me misinformation, cancelled my reservation, and didn't call to confirm cancel. The website did not tell me it was cancelled either. When I showed up for pick up, the two staff members tried to be helpful and eventually were able to find me a truck for my move. They were great, but I do not recommend this location due to cancelation.

Julie H. 
Clasificación:
5.0

more staff

Francisco M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Matthew T.  |  Overall Experience 
Clasificación:
1.0

Monica did the best she could and assisted me after a mix up

Tysheah W. 
Clasificación:
3.0

Work on the Custojerr

Dianne B. 
Clasificación:
2.0

El cliente no dejó un comentario.

Betty M. 
Clasificación:
1.0

got to facility to pick up truck and the truck he had was sitting in the lot and he said it was broken and had no others. Employee suggested I go elsewhere. Employee was rude and not helpful at all. Very poor customer service!

Steven T. 
Clasificación:
3.0

No I would not

Kim B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gary M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenny W.  |  Overall Experience 
Clasificación:
1.0

Unit had a lock on it. Gate code didn't work. Had to go to desk. Facility had no elevator. Unit on second floor. Decided to get storage somewhere else. Will be canceling storage with U-Haul today.

Daniel F.  |  Online Move In 
Clasificación:
1.0

I had a reservation for a 10x15 with drive up access and after waiting 40 minutes in line I was told the best they could do was a 10x10 on the 2nd floor. When I have a reservation, I expect you to have what I reserved. You shouldn't have confirmed my reservation if you couldn't deliver what was promised. This put me in a tough spot because now I had a 26 ft uhaul full of all my belongings and no where to put it.

Brandon W.  |  First Impressions 
Clasificación:
3.0

Inex perient personnel

Richmond F.  |  Overall Experience 
Clasificación:
1.0

My reserved & confirmed unit was not available. I had to scramble to find another unit at another non-UHaul facility.

Jerome B.  |  First Impressions 
Clasificación:
1.0

Reserved a storage unit & received confirmation number. When I arrived with my loaded truck the unit was not available. I had to scramble & fortunately find another storage unit at a non-U-Haul location.

Jerome B.  |  Overall Experience 
Clasificación:
2.0

Staff can be very rude. Many times the equipment doesn't work.

stephen l.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Helen B.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

JONATHAN H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Harold W.  |  First Impressions 
Clasificación:
5.0

Thank YOU....Will return to you when I have the need again!

David E.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Laquincy H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Devonte m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jamal D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ericka S.  |  First Impressions 
Clasificación:
1.0

i had over $10 k in damaged items bc rats, roaches and wet and moldy. Removing box huge car size rat came out of bottom box by my foot we screamed bloody murder. disgusting!! place filthy!! literally rats ate through my clothes, books, 5 bibles, shelves, furniture, baskets, etc.

Dee Dee M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jorge M.  |  First Impressions 
Clasificación:
1.0

My storage unit was wet therefore my furniture, clothing, papers , I lost my most valuable memories and items from mold. Rodents where in there also. I'm allergic to mold. Mrs Sheree Devillares tried to help me. I commend her highly. She tried to saved some of my items. Waiting to hear from RepWest Their insurance Company. Hopefully it will be good news. Yo

Janette D.  |  Overall Experience 
Clasificación:
1.0

I've used uhaul for year's off and on this was my first bad experience and some of the staff aren't customer service friendly some off my items was taking out of a storage i lost some thing's that held sentimental value the guy Jeremy isnt to pleasant he got mad cause i wouldn't move my car one time i was up there cause i was trying to figure out where my items were and every time since than when i come in there he wouldn't help me one time he said something smart this last time he wasnt doing nothing and he wouldn't help me he told the other young man to do it when he wasn't busy I think the young man name was jamel he was very respectful and helpful shay was friendly and helpful as well but the one stand out the most is Anthony Howard he took time to really find out what happened and spoke to me with concern him overall is my mvp Sherrie was ok she tried but i still say Mr Howard held my ordeal the best

Gale A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Gerard G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Fay J.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

fatima b.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

John H.  |  Overall Experience 
Clasificación:
4.0

The stone in the yard is so deep it is Very Difficult to to back into the assigned space. Every One at the Hwy 17 unit have been Very Helpful and We wish to thank Everyone there.

Steven W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

NICHOLASN D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

brianna m.  |  Overall Experience 
Clasificación:
4.0

My only issue was that a freeloader kept stuff (or maybe it was just Uhaul stuff) stored in the bay next to mine. That is not a rentable bay according to the maps and I rented the specific bay I did because there was not supposed to be any stuff next to it.

KENNETH W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jackie B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jorge S.  |  First Impressions 
Clasificación:
5.0

Besides some staff being rude everything else was good

Nathaniel B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tonya M.  |  First Impressions 
Clasificación:
2.0

It was impossible to close out my units using the online system. I got auto responses that it was being handled but yet nothing happened. I often could not get through to the local office and corporate office didn't have control over what needed to be done. I was billed late fees both times and it took me several hours to handle closing my accounts. The local staff was pleasant and helpful once I got through but it can be very difficult to call and get someone at the Ogeechee office.

Brook S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Brittine F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Karley C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rosalind W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Martha W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Roylisha S.  |  Overall Experience 
Clasificación:
3.0

Regarding the staff: Da'rian (he works with the trucks) and his trainee, helped us from the moment we walked in, and they were courteous and very willing to work us. They were way more helpful than the clerks whose job is was to handle storage facilities. The two clerks, a young lady and man, were slow and disconnected from us. At one point, I had no idea the young man was speaking to me because he and the young lady were laughing and joking like there was some kind of inside joke we weren't privy to. It was uncomfortable for me as a patron. Finally, he asked me directly to give him a code. I had no idea he wanted this from me because he was just saying "four digit number" without directly addressing me. The two clerks weren't outright rude, but their demeanor and the looks they gave each other made it seem like we were the focus of a joke. Again, it was really uncomfortable for my husband and me and not how customers should be made to feel after spending nearly $200 in their facility. Additionally, when they learned that I had rented a 5x5x7 locker, they immediately tried to upsell me on a larger locker, which is fine, I wanted the next size up, but there were none available. And the only storage locker, besides the one we were renting, was way too big for what we needed. When we asked to see our locker, we're were told again it was small, like a linen closet or a pantry. Again, I realize upselling is a part of the sales process, but they had nothing else to offer me that was suitable for my needs. I asked if there was a waiting list for the larger size, and instead of speaking to me, she told Da'rian, "I don't think they do that." Now, after all the upselling the young lady was trying to do, she wouldn't ask if there was a waiting list for a larger locker. Again, she didn't directly engage me-the customer-and at that point we had been there about 45 minutes, so I didn't have anymore time to waste hunting down that answer. Also, we had purchased 10 boxes, but no one came out to the floor to assist us. My husband had to cut the plastic straps himself, and we literally could've taken as many boxes as we wanted since nobody was paying attention to us or assisting us with this part of our purchase. We just took our 10 boxes and left-we addressed them by thanking them and saying goodbye, but we didn't receive any salutation from the staff.

Matthew T.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

David J.  |  Overall Experience 
Clasificación:
3.0

You need more staff to get to phones. They are trying their best to manage. Amy was so so so nice and helpful.

Brook S.  |  First Impressions 
Clasificación:
1.0

Please correct this mistake because I don't have a storage with you. Thank you so much.

SHELLEY H.  |  First Impressions 
Clasificación:
5.0

The stag was so friendly to work with. Top notch customer service.

Kevin B.  |  Overall Experience 
Clasificación:
3.0

I have 1 month free storage on both units. I rented it on April 13th 2021. Why does it say I'm moving out as of April 23rd 2020? That is only 10 days. I'm suppose to get it until May13th free .thank you Shannon lane. 912-4364188

Shannon L.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

CAROL B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

ingred m.  |  First Impressions 
Clasificación:
1.0

Terrible. Terrible. Terrible. Wasted precious time due to incompetence. I will never use your services again. I will literally sell everything I own in order to not have to move anything requiring a moving truck or storage space.

Roylisha S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

TULSDAY J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

jack c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Norman Z.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Vladimir G.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Adison L.  |  First Impressions 
Clasificación:
5.0

Always busy so the wait time was always long if you needed to do something at the desk. But all workers were helpful.

JULIAN M.  |  Overall Experience 
Clasificación:
2.0

I reserved a climate controlled unit. When I got to The facility they told me they didn't have a climate control unit. I knew my belongings would be in there for months that's why I reserved a climate control. My stuff got damaged

john a.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY B.  |  First Impressions 
Clasificación:
5.0

The ability to show availability and reserve a unit online without the need to telephone was great. The price to rent a unit was fair and less than a nearby competitor.

jack c.  |  First Impressions 
Clasificación:
1.0

Ghetto!!!!

TIFFANY L.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Shemic T.  |  Overall Experience 
Clasificación:
5.0

I Love them Great Customer Service Awsome

Loretta E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Fernando M.  |  Overall Experience 
Clasificación:
3.0

Your staff could be a little more caring/corteous, but everything else was fine. ¡Gracias!

Calvert B.  |  Overall Experience 
Clasificación:
4.0

safety wise need a device to assist with dolly movement up and down stairs.

Angelo W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Quentella H.  |  Overall Experience 
Clasificación:
2.0

I had a reservation for my storage unit as well as drop off location for the truck rental, I called to confirm my order by calling gouhaul.com and was setup with a 1 bedroom unit when I clearly requested a unit for a 2 bedroom home with living room furniture and appliances , I was also told that I couldn't use the location as my drop off location, only for my storage unit.when the location is in fact a drop off spot. The reps online needs to be more knowledgeable of their job.I literally had to call about 4 times,spoke to someone different each time and my orders still was not accurate.

Cheryl R.  |  First Impressions 
Clasificación:
5.0

experienced and patient people The Service was done with class.

Tara s.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Calvert B.  |  First Impressions 
Clasificación:
5.0

very friendly associate

Connie S.  |  Online Move In 
Clasificación:
2.0

It was like an oven coming up to grab anything. I understand I didn't pay for temperature control but it was like walking into an oven and was extremely uncomfortable. I feel like there could have been some air circulation without paying extra money considering the storage unit itself was close to a hundred dollars a month. I won't be using u haul again for storage needs.

Elizabeth W.  |  Overall Experience 
Clasificación:
5.0

Everything was handled smoothly

KEVIN J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

EMILY D.  |  Overall Experience 
Clasificación:
4.0

No issues with storage but was wrongfully charged an extra day for my truck. There was a long line and it was late getting checked in and I let it be known via email and no one replied.

PHILLIP S.  |  Overall Experience 
Clasificación:
5.0

Best !! Don't go anywhere else bc these people and this location is safe, secure and the people will ever impress you with respect! Amy the GM is a lady of her word! God bless everyone! Stay safe!

Dee Dee M.  |  Overall Experience 
Clasificación:
5.0

They are the best! During a time of Covid they were a blessing to me! God is great and they are the next best to God. I'm an ever so grateful! I promised my dad before he died I would donate to the museum is Korean War pictures and his picture with Ava Gardner to the marine museum. I can keep my promise to him ! Thank you from the bottom of my heart!

Dee Dee M.  |  First Impressions 
Clasificación:
5.0

Very Nice Pl., I’ll definitely come here again

Jeremie B.  |  Overall Experience 
Clasificación:
4.0

Storage unit was not clean but the friendly staff quickly resolved the issue. Great customer service!

Wilson S.  |  First Impressions 
Clasificación:
5.0

Staff was very courteous and helpful. I initially rented an outside storage slot for my RV and while there I saw a different unit that was available and was better suited to my needs and requested a change and they were very helpful in makikng that change for me. I will not hesitate to recommend this UHaul location!

Gary K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Demetris K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Daisy J.  |  First Impressions 
Clasificación:
2.0

One of the girls in the front seemed like she was having a bad day. Didn't seem to really want to do anything but stand behind the counter. The other female was just the opposite, friendly.

stephen l.  |  First Impressions 
Clasificación:
5.0

All of the employees were very knowledgeable and helpful. They made Mai moving experience great.

Myisha W.  |  Overall Experience 
Clasificación:
3.0

The facility is well lit but not secured. Some staff very friendly like Christopher and the lady who process our rental truck and another who unfortunately I didn't get to get her name. But your manager was very rude and didn't even know your location address when I called to have someone to come to the unit and inspect. In reality she lacks if customer service skills and needs to be retrained or replaced

Luz del Mar B.  |  Overall Experience 
Clasificación:
5.0

The only problem I had was that they did not offer any help for customers being late during the covid 19 pandemic and they only allow a three day grace period before they apply late fees I think they should allow atlease five like other storage facilities but other than that I will return as a customer

Rose R.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

EDWARD B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Keitra L.  |  Online Move In 
Clasificación:
5.0

The staff was very helpful and friendly at all times

Florida H.  |  Overall Experience 
Clasificación:
5.0

Great place to do business with, I have had my RV parked there for 2 years and I just rented another space

Lehman Y.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Douglas K.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

marc b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Melita S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Janice D.  |  First Impressions 
Clasificación:
2.0

The employees want to do a good job. But, I rented a space that I never was able to use because their was another vehicle parked in that space. I always had to park in a space other than the one I rented. The code to raise the gate seldom worked. Infact most of the time the gate was just left open during business hours because it didn't work. When I went inside to get help there was always a long wait to get any help so I usually just gave up and left. You have a nice facility. You have good employees that want to do a good job. Fix what's broken, the gate and staff your facility so that customer will spend money instead of walking out.

William B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

marc b.  |  First Impressions 
Clasificación:
5.0

Supper fast staff and and very clean facility and equipment! Couldn't be happier.

Kelvin C.  |  Overall Experience 
Clasificación:
4.0

none

John F.  |  First Impressions 
Clasificación:
2.0

I informed everyone that i needed storage for a month, did all my moving through Uhaul and even spoke with someone over the phone However, Uhaul still telling me to pay after I've left. First and last

Raasheema M.  |  Overall Experience 
Clasificación:
1.0

Will never again use U-Haul, disgusted in the people working at this store. Never in my life have I felt so violated. They stole $300 vacuum and jewelry, filed police report. No working cameras at all

Chelsea H.  |  Overall Experience 
Clasificación:
5.0

Staff lovely.

valerie b.  |  Overall Experience 
Clasificación:
5.0

Warm welcome very very nice people that work there

Shemic T.  |  First Impressions 
Clasificación:
5.0

Very customer focused! Willing to help find correct storage unit and waited to help us leave rv area. I can't recall his name ... i think it was Bravton.

Heidi D.  |  First Impressions 
Clasificación:
3.0

Unit leaked. Lighting was poor., staff was great.

Robert G.  |  Overall Experience 
Clasificación:
2.0

I usually use U-Haul when I'm moving, however the truck I had was awful. I rented a 17'' and the vehicle felt like it was dragging with no breaks, but the employee's were friendly and knowledgeable.

Raasheema M.  |  First Impressions 
Clasificación:
5.0

I had a great experience dealing with Faruq. He made a stressful situation a pleasant decision. He took the time to explain all my storage options and gave great advice!

LAMECH M.  |  First Impressions 
Clasificación:
5.0

Staff was friendly and very helpful. They did everything they could to make sure that I was taken care of. Would highly recommend this location.

Katherine T.  |  Overall Experience 
Clasificación:
5.0

The Uhaul administrators were efficient and professional.

JOHNATHAN W.  |  First Impressions 
Clasificación:
1.0

During our 1 1/2 years the gate was broken several times, once for 3!!!!! months Lame excuses and we could only hope that they closed it during the night since it was mainly open for the whole day

EDWIN H.  |  Overall Experience 
Clasificación:
2.0

I'm renting an RV space outside under cover, I am very disappointed in the gravel parking lot, was not installed properly and I need to be in four wheel drive just to drive through. Have complained

Chuck S.  |  First Impressions 
Clasificación: