Customer Reviews for U-Haul Moving & Storage of Rochester South

773 comentarios

3265 Commercial Dr SW   Rochester, MN 55902

(507) 216-4234

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(507) 216-4234

3265 Commercial Dr SW
Rochester, MN 55902

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

George H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Milt T.  |  Overall Experience 
Clasificación:
4.0

In person customer service was good.

Melodie S. 
Clasificación:
5.0

El cliente no dejó un comentario.

GURINDER V. 
Clasificación:
3.0

Didn't have the size reserved even after I received a call telling me they did. Made for a very difficult move and a second trip (150+ miles each way)- disappointed

Heather P. 
Clasificación:
5.0

El cliente no dejó un comentario.

John K. 
Clasificación:
5.0

I loved the personality of the employee and how easily he worked with me and answered my questions.

Shane S. 
Clasificación:
5.0

Nada

John E. 
Clasificación:
5.0

I thought I had a reservation, but not on the computer. Gentleman got me all set up & we were on our way. Very cordial

Marilyn E. 
Clasificación:
2.0

Rear right brake and blinker lights non-functional. Charged for two days rental time despite returning it same day within 10 hours.

Joao Pedro F. 
Clasificación:
5.0

El cliente no dejó un comentario.

keith m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW P. 
Clasificación:
4.0

Staff wasn't as friendly as old staff was. They seemed annoyed when asked a question.

scott b.  |  Overall Experience 
Clasificación:
5.0

Everything went better than I could have hoped.

Allison D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Christian R. 
Clasificación:
1.0

For starters, you could make sure your employees show up to work when they are scheduled. We waited outside of your location for almost 50 minutes before someone showed up, and the only reason they was because we called corporate and were connected to the MN scheduling office. When the scheduler was trying to track down an employee, they were unable to even contact the general manager. Come to find out, according to the employee that eventually came to work, the general manager was unable to be tracked down because her son took her phone and drained the battery. This employee told us that she was only able to give us 20% off for our inconvenience and told us that the general manager would contact us the next day to continue to resolve the situation. Not only did no one show up to work, it took about an hour and a half to get the truck and trailer ready. The truck also had the wrong equipment in it , which took time to get sorted out. We never heard from the general manager until we tracked her down 3 days later. She told us that she would contact us, again, the following day but she never did. Again, we had to call her 4 days later. We were unbelievably disappointed by the customer service and we will never use Uhaul again and will discourage friends and family from using this company as well.

Graeme C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason T.  |  Overall Experience 
Clasificación:
5.0

Excellent service with prompt equipment preparation, check-in and out. We also use the storage at this facility which has been excellent.

Stephen T. 
Clasificación:
3.0

Chaotic. Under staffed. Customer service lacking.

Steven B. 
Clasificación:
5.0

El cliente no dejó un comentario.

David S. 
Clasificación:
5.0

El cliente no dejó un comentario.

John C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brian V. 
Clasificación:
5.0

Again, all went well with the check in.

Willy S. 
Clasificación:
2.0

Box was late twice. Clasp was so mangled the driver had to return to break it off so I could open the box.

THOMAS H. 
Clasificación:
3.0

Tire Rims were old and rusty. I felt it was a risk but only trailer supposedly available in that size.

Steve B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Luiza A. 
Clasificación:
4.0

The 24 hour drop off was designed well and was very convenient. The online instructions for dropping off after hours were informative and helpful.

Caymon K. 
Clasificación:
5.0

Felt like only one person running the place as trucks were backed up for turn-in. Probably could add staff, but I know this is an issue everywhere right now. Kudos to fella who was on duty as he did keep things moving.

charlie s.  |  Online Move In 
Clasificación:
1.0

Uhaul completely failed to meet their obligation as per their contract, which promised my U-Box would be shipped with arrival to my location on 6 July. Not only was my U-Box not shipped, they shipped an empty, unlocked container. So far, all I've been able to ascertain since then is my box MAY still be in Rochester, however, no one has been able to articulate when or even if my U-Box will be shipped.

Shannon H. 
Clasificación:
5.0

El cliente no dejó un comentario.

bruce B. 
Clasificación:
5.0

El cliente no dejó un comentario.

LEONARD W. 
Clasificación:
2.0

The facility looks very nice and the features are good. The staff member that helped me was less than helpful. I asked him a few questions and he didn't provide very good answers or would say "I don't know". He then rented me a space that was occupied. So I asked him about it and he switched me to a different spot. That spot too was full. I again asked him and he said "I wasn't sure which of the two were open" so I was moved again and was able to get into a spot.

Mike S.  |  First Impressions 
Clasificación:
4.0

This location seems chronically short staffed. The staff is knowledgeable.

Ellen H. 
Clasificación:
3.0

Rented a trailer and storage unit. The trailer smelled so bad. And when we went in for the trailer the staff acted like they had better things to do then help a customer.

suzanne w.  |  First Impressions 
Clasificación:
5.0

Whomever was working with us on 7/7/2022 at 6:30pm went above and beyond what I would expect from any employee anywhere. He was so kind and so helpful and didn't make me feel foolish for not knowing what time we could come in. He really is awesome and I'm glad we were able to meet him and work with him. He deserves a raise!

Alicia L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Geneveve M. 
Clasificación:
3.0

U-haul left one of my boxes in Minnesota. There is a little more to the story, but the long and short of it is that they failed to send one of my pods to Texas. The difference in price was around $500 difference to send 5 pods vs 4 pods to Texas. I don't know why Uhaul did not send my 5th pod, but they charged my credit card $1877 to send it to Texas. When I complained, they felt it was fair to refund me $846. So it cost me $500 too much to send a pod that they left in Minnesota. I won't be using UHaul ever again.

Thor H. 
Clasificación:
1.0

Unprofessional employees and service. Cracking inside jokes between each other. Very slow. Cared more about talking to each other than the customer.

Myron F. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pete V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Milo P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Trevor P. 
Clasificación:
2.0

High turnover in staff which unfortunately leads to errors and issues. I had one staff member didn't know how to refund my CC for unused boxes. Another staff member at same location missed my reservation for a truck, then I had another on site staff reserve for me and they STILL messed up. The store manager needs to do a better job of preparing their employees.

Heather J.  |  Overall Experience 
Clasificación:
2.0

Made reservation online and they said they couldn't fulfill my order. Staff knows all the details. I moved out my storage bin today after this experience. Would not recommend this location. The one on Civic center drive is amazing amd helpful.

JASON S.  |  Overall Experience 
Clasificación:
2.0

The employee overslept so the store was not open. We had to drive to another uhaul store and they made the reservation for us. Got our rv parking spot but someone had left their camper in it. So we have to return tomorrow after they tow it out hopefully. Very stressed since we have to leave town(husband is an otr truck driver) and we have nowhere else to store our pickup. Also cannot reach store by phone. Wait time message said it would be over an hour wait.

JASON S.  |  First Impressions 
Clasificación:
1.0

Who ever was supposed to open the store didn't show up until a good 30 minutes after the time it was supposed to open. Then when we took the uhaul back, same issue. The person who was supposed to open didn't show up on time. Then, there was no apology for showing up late and making everyone, not only us, wait. Terrible!!! Would definitely not recommend this location!!

james H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jayawant M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Mark L. 
Clasificación:
3.0

Staff is nice. Truck was dead when I picked it up and they had no replacements. Had to wait two hours.

Ethan V. 
Clasificación:
1.0

Didnt check the uhaul in when it was turned in 2 days early but charged for 4 extra days when I finally went in person to have them do it. Absolutely crazy!!

Alan H. 
Clasificación:
2.0

There was only one employee working when I went to drop off the rentals. He said that he would check the unit in without me present and send me an emailed receipt. I then received a receipt in which I was charged extra money for gas. I made absolutely sure the gas tank was exactly where it was when I picked up the unit. I'm very disappointed in the extra charges and will think twice before using uhaul in the future.

Meagan T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sabrina H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph D.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Rich W. 
Clasificación:
5.0

We always feel we can trust U-Haul storage and moving products/services. Thank you for helping us continue trusting your company.

Melissa B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Greg T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dominic A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dominic A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jill S. 
Clasificación:
5.0

Friendly and courteous.

Jill S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric S. 
Clasificación:
4.0

El cliente no dejó un comentario.

David H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony B. 
Clasificación:
5.0

The whole experience was excellent. No damage to anything. I have already recommended UBoxes to a couple other people. Thanks for the service.

Robert S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Eric O. 
Clasificación:
5.0

El cliente no dejó un comentario.

John S. 
Clasificación:
5.0

We had excellent customer service and great equipment. Thank you Uhaul for making a stressful moving day run smoother!

Ann R. 
Clasificación:
5.0

Very helpful staff.

Kevin B. 
Clasificación:
5.0

Both the persons while taking and retuning the trailers were awesome and did their job very well. Friendly and answered all questions.

manjunatha Y. 
Clasificación:
5.0

Eventide I've came to your place of business it's been a good experience. The younger gentlemen and young lady. We're very knowledgeable in all aspect. The location next to Pepsi is A1. Great crew. I will positively point some of my contacts your way. Thanks guys. Brad McFarlin.

Bradley M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kate M. 
Clasificación:
1.0

Manage your reservations/stock better. We made reservations over a month in advance, and we were called to cancel our reservation because our original date was misread. It took over an hour on the phone to let them keep our reservation even though we were one of the oldest reservations. Then when we finally got to pick it up, it didn't even have all of the furniture equipment we requested in the first place. Needs better management overall

Sagan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carol B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Mariah S. 
Clasificación:
2.0

Get better help.

Sharry C. 
Clasificación:
5.0

The lady who helped us was excellent, cord I and knowledgeable. She made our experience so easy.

Diane H. 
Clasificación:
5.0

Overall great service and staff working . Very polite and professional. Always appreciate uhaul trucks , vans and trailers for our transportation needs .

blair L. 
Clasificación:
5.0

I see no need for improvement.

PAUL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric G. 
Clasificación:
5.0

El cliente no dejó un comentario.

jennifer S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica T. 
Clasificación:
1.0

I reserved a 26 foot truck online several days in advance. When I arrived the employee blamed another for "accidentally" giving my reservation away. This is unacceptable.

Christopher J. 
Clasificación:
2.0

I rented a truck Tuesday night to Friday night. I returned the truck Wednesday night. The guy came out looked everything over it was all good to go. I asked him if I would get a email for my grand total. He said yes. I called twice and they said it will take 24hrs before I get an email. I never got an email till they called me and asked when I'm I going to return the truck. This location is lacking on every level.

Joshua H. 
Clasificación:
5.0

thanks for your services, but I return the rented Trailer at 7:10pm 5/16/22 and the team sent me receipt the return time is 6:57 am, 5/17/22. I did sign in on my account from my computer at home not from phone cause the password was save on my computer.

Ali S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Anthony B. 
Clasificación:
5.0

Truck had damage not shown on equipment acceptance photos. I had to take current photos and upload them to the app. Not having cruise control was a big disadvantage for a cross-country move. Otherwise everything went well.

Jay S. 
Clasificación:
5.0

My pickup and delivery went smooth. No suggestions on improvements.

Doreen R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Trent P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Shawn G. 
Clasificación:
5.0

El cliente no dejó un comentario.

David N. 
Clasificación:
1.0

El cliente no dejó un comentario.

Victoria P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Trent P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristen B. 
Clasificación:
2.0

Very short staffed to effectively manage the reservation load.

Don W. 
Clasificación:
5.0

Service was excellent, folks were attentive, pulled in and were quickly on our way. ¡Gracias!

Richard W. 
Clasificación:
2.0

El cliente no dejó un comentario.

BRIAN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kaytlyn A. 
Clasificación:
1.0

U Haul somehow managed to take the stress surrounding moving and magnify it to an impossible scale. I arrived at the location at 0945 having checked in the day prior. I was told the truck and U box would be waiting for me and was disappointed when it took over 30 minutes to retrieve. When the employee handed me the keys, it was only an afterthought that compelled me to try to open it before driving away. Thank goodness for that, because I was given a padlocked ubox. It took another 30 minutes to change out boxes. When I returned with my filled and locked box, a different employee found that the vehicle and ubox that I was assigned to in their system were both different from the ones I actually received and used. The employee then told me he was going to leave my ubox outside that evening because there wasn't a good place for it in the storage unit. When I told him I was uncomfortable with that plan given the wind and thunderstorm advisories, he said the vinyl covering should be sufficient but he'd bring it inside for me anyway (THANKFULLY)! I've received no text confirmation that my ubox was received nor do I have any idea if someone down the line will even know which ubox is mine. This was NOT a confidence inspiring day at uhaul.

Helene W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kristin G. 
Clasificación:
5.0

Nothing. Everyone was kind and helpful.

DEBORAH L. 
Clasificación:
3.0

Haven't unpacked the boxes to be able to answer your question correctly.

CRAIG O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey M. 
Clasificación:
4.0

Just keep doing what you're doing - all went well.

Michael R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Curt G. 
Clasificación:
5.0

El cliente no dejó un comentario.

MaryTeresa G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kent K. 
Clasificación:
3.0

Left turn signal did not work on trailer even though the person who hooked it up said it was working,

Rick S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MUSTAF M. 
Clasificación:
4.0

Even though reserved ahead of time had to wait 45 minutes while someone else taken care of. Need two people at all times.

MaryTeresa G. 
Clasificación:
5.0

Everything was great!

Rhonda S. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM M. 
Clasificación:
5.0

The service was excellent & the staff went above and beyond to help us.

Peggy P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie S. 
Clasificación:
4.0

El cliente no dejó un comentario.

James L. 
Clasificación:
4.0

The trailer door kept opening in transit, even when locked. My belongings were exposed to water. Mentioned to the representative when I returned the trailer but on not convinced anything will be fixed.

Scott M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Scott M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jane G.  |  First Impressions 
Clasificación:
5.0

Tad is awesome

taze q.  |  First Impressions 
Clasificación:
5.0

Very clean and safe!

Chris M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

John M.  |  Online Move In 
Clasificación:
5.0

I had a very difficult situation. U haul employees helped me tremendousely. Thank you Ernesto for helping me. And for being so courteous

Deborah S.  |  First Impressions 
Clasificación:
5.0

Tad did a great job of explaining everything and walked us through the scanning process. He showed us the unit and made sure we were satisfied with everything. This is a nice facility with easy indoor loading zones and good size cargo elevator. You can tell it is well maintained and the employees care about the facility.

Rick S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JOEL P.  |  Overall Experience 
Clasificación:
5.0

Very well taken care of facility! Helpful people and carts to move in!

John D.  |  First Impressions 
Clasificación:
3.0

Pretty Clean facility...winter being what it is...the sprinkler system froze and broke on 1st floor during move in... the staff handled it swiftly but it was a bit unnerving not knowing if there was a fire or other issue going on. Otherwise Staff was good about explaining products and contract to me and tried to help me figure out what happened with app reservation that did not appear on record a bit of snafu with technology aspects, not a staff issue just website on device issue. Also gentleman was knowledgeable on hitch Installations so I could feel confident in requesting an one installed at another time. Thank you all and hope that buggy sprinkler system gets fixed!

Missy S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa M.  |  First Impressions 
Clasificación:
5.0

Very thankful of the service and experience.... thank you

Alfred K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JOEL P.  |  First Impressions 
Clasificación:
3.0

Thanks for your help

Pratibha V.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Francisco S.  |  Online Move In 
Clasificación:
1.0

from the first day I did not receive a swipe card and never was able to when I went in each time as I just being told I didn't need one though I couldn't get in after 8 without one. beginning the first month my billing was messed up because the card I used for eft was never used so I keot being billed and given late fees. you corrected the errors of late free but continued month after month and then when I canceled my account, twice btw, you did bill my card..attempted with another late fee. the storage was clean and would have been more accessible with a swipe car but the continued stupidity of every month having to call and remit further payments after being transferred to second parties and waiting 20 minutes or more..exhausting and inconvenient. you wore me out.

JENNIFER B.  |  Overall Experience 
Clasificación:
5.0

Thanks for the flexibility and great customer service skills! Will recommend

Marissa B.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

Chase B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CANAAN M.  |  Overall Experience 
Clasificación:
5.0

Ira does a great job keeping units and the units very clean. Collen was very Great Manager and her locat ion has always been very helpful. Collen has done a great job after Andy was promoted. Andy has installed trailer hitches on two of my vehicles since I moved to Minnesota in January 2019 for Mayo clinic.

BRUCE P.  |  Overall Experience 
Clasificación:
3.0

The automatic sliding door to the storage was closed and locked. The doors to the indoor unloading bays were closed and not working at all. Cords across the floor made it very difficult to keep things on the carts.

Coleton A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheri O.  |  Online Move In 
Clasificación:
1.0

This is probably the worst experience I've ever had with the company. This is supposed to be the newest facility and a secured unit and even with that someone was still able to break into my storage unit and nobody had informed me about the alarm being triggered and I found out 4 days after my stuff was stolen that the alarm was triggered and no employees had contacted me to alert me. Very dissatisfied on the actions that were taken.

Kelly P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL G.  |  Overall Experience 
Clasificación:
5.0

Friendly staff and knowledgeable

PATRICK O.  |  First Impressions 
Clasificación:
5.0

Excelente

Jason W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven G.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

sandy m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve K.  |  Overall Experience 
Clasificación:
5.0

Staff were incredibly kind and accommodating. Excellent service and impeccable facility!

Jacob P.  |  Overall Experience 
Clasificación:
5.0

The facility itself was clean. One of our storage units had some stuff leftover from the previous person. Cardboard, pictures, random small stuff but thankfully it wasn't anything gross. Other than that, everything was great so we would use again and would recommend too.

Nicole K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

John K.  |  Overall Experience 
Clasificación:
5.0

Great dervice/facility.

Chris M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICK H.  |  Overall Experience 
Clasificación:
3.0

Storage wasn’t a problem but the place smelt pretty bad and wasn’t very clean

Emma M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ivory K.  |  First Impressions 
Clasificación:
5.0

No access after 10

Kirk S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dale S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Megan J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

OLIVIA R.  |  Overall Experience 
Clasificación:
4.0

Overall very clean but there was a fair amount of dust and dirt on the floor on one (out of 2) of my units. Otherwise it would have been 5 stars instead of 4.5. Other than that, it's been great. Even being on the 3rd floor, the available flatbeds and wider elevator make it a lot more bearable and easier.

Nicole K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Amani L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT S.  |  First Impressions 
Clasificación:
5.0

Andy and his crew are terrific. It was a seemless rental and return for us! The location is very convenient. They were able to be flexible with our storage and rental needs. Much appreciated!!!

steven g.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

WALTER W.  |  First Impressions 
Clasificación:
1.0

This was our first experience with renting storage, I paid 100 a month for 11 months.. Several months into our rental we went there to obtain our winter coats. MICE had gotten into everything! When we rented the unit the staff failed to put some rodent poison in our unit. I talked the guy into putting it in the unit when we discovered the mice. When we returned for rest of our items it was HORRIBLE. A live mouse was in our unit. They ate 6 winter jackets, ate into our leather couch and chair. Beautiful towels and home decor ruined. An area rug was filled with a nest and wet urine. Numerous notes are left in our account and staff aware but NO call yet from the general manager after 5 days of waiting, I certainly pray they plan to compensate for all of these damages. I have many pics as well as some of their staff took pics too. Devastating and very stressful. My young son has lost many many belongs at an already stressful covid year.

PAMELA P.  |  Overall Experience 
Clasificación:
5.0

Andy and his team are very knowledgeable and provide excellent customer service. The storage facility is safe, secure, clean and easy for moving in and out. I am very happy that I had a storage unit here.

Kathleen L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Amber G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

James C.  |  First Impressions 
Clasificación:
5.0

Andy and the staff at the SW Uhaul in Rochester are awesome. They always go the extra mile to help me and my clients out. Big thank you and we will see you the next time:-)

James A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL G.  |  First Impressions 
Clasificación:
5.0

Really convenient and secure

Michael M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

steven g.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

John K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tiffany o.  |  Overall Experience 
Clasificación:
4.0

I waited for someone to come into the store where I had waited 15 minutes to close out my unit. No one did show up so I left. Only problem I had there. Guys were very nice and friendly.

Lori E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

carol n.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Emily F.  |  First Impressions 
Clasificación:
5.0

Andy walked with me to demonstrate how to access building and storage area. He spoke clearly and patiently to make sure I understood the process. Nice guy!

Diane P.  |  First Impressions 
Clasificación:
4.0

The employees were helpful and friendly.

Monte P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Yeshwanter R.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Lee D.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

WENDY T.  |  Overall Experience 
Clasificación:
5.0

Very helpful and efficient. Thanks!!

James A.  |  Overall Experience 
Clasificación:
5.0

As always, Andy and his staff at the SW Uhaul office were kind, considerate and very helpful.

James A.  |  First Impressions 
Clasificación:
4.0

It was nice having a covered spot for our RV. Pretty good rate. People were nice, but most of the time there is only one person working, so it's hard to get someone to help you if there is another customer. It would be nice to see more help. Other than that, it was a place that was secure and we felt comfortable having our camper stored there.

Douglas L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Christine H.  |  Overall Experience 
Clasificación:
5.0

i will be coming back very clean place

Louis W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom T.  |  Overall Experience 
Clasificación:
1.0

We used you guys before to move stuff to South Dakota and you never cost as much as you did. Went from like maybe $80 to 250 dollars that not right. Plus the one I reserved at said I could take one cause it was put wrong. Wasn't a great experience and felt like I was priced gouged.

JOSHUA B.  |  Overall Experience 
Clasificación:
5.0

Nice place friendly staff.

Nathan O.  |  First Impressions 
Clasificación:
5.0

You made this move an efficient, professional and friendly experience for our whole family. I don't think we could have accomplished it without you Thank you so much.

Gillian K.  |  First Impressions 
Clasificación:
2.0

I had found rice and pieces of fluff from something all over boxes and furniture I had in the unit when I started moving things back out of the unit. I then realized mice had been in there after I moved a basket of clothes to the house I moved into and found mouse droppings and a nest hidden on the middle of the clothes, as well as napkins, a bag of rice, and furniture chewed on to make a nest. Mouse droppings were also on multiple other items. I ignored it at the moment because I was just trying to get the move done but I really hope this issue gets fixed for the next person who uses these storage units..

Stephanie D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Lori E.  |  First Impressions 
Clasificación:
5.0

I love how I could do everything online. Only took me a few minutes to get everything in and get my locker assignment. The inside folks are very awesome friendly whenever I stop in for supplies.

Matthew W.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashley S.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW P.  |  Online Move In 
Clasificación:
3.0

I was very disappointed that the last month of storage was not prorated. Apart from that, it was a great experience.

Verlyn B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sophie K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nancy F.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Larry I.  |  Overall Experience 
Clasificación:
5.0

Move out process was not very smooth. The online process didn't seem to work at all and it took two calls to get my contract closed out. Other than the move out process, it was a good experience.

heather p.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nancy F.  |  First Impressions 
Clasificación:
5.0

Staff was very friendly and helpful. Willing to listen and assist with my concerns.

Doug T.  |  First Impressions 
Clasificación:
5.0

I will always use Uhaul

Louis W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

HERBERT R.  |  Overall Experience 
Clasificación:
5.0

Staff were courteous and ready to help

Nathan O.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

James P.  |  First Impressions 
Clasificación:
5.0

Very good 👌

Jaime C.  |  Overall Experience 
Clasificación:
5.0

Great customer service! Moving issues were lessened by the help of U-Haul. The only wish I would have had was to have the ability to extend my truck rental.

Lori s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lanny E.  |  Overall Experience 
Clasificación:
5.0

The best storage facility I have ever used (5) and the staff first rate. Cleaner than my house ! Gracias

Mary N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Amber T.  |  Overall Experience 
Clasificación:
4.0

When speaking with someone about processing my move-out request that was placed 12 days prior, the representative I spoke with was very brash. During the call it dropped due to poor cellular connection, and when I called her back, she yelled at me for "hanging up on her" and told me not to do that again. I explained that the call was dropped and I did not hang up on her. She was not apologetic and treated me poorly.

Christopher L.  |  Overall Experience 
Clasificación:
5.0

The humidity seemed less than at our previous storage facility

HERBERT R.  |  First Impressions 
Clasificación:
5.0

Awesome service and practical

Jose P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Erin G.  |  First Impressions 
Clasificación:
5.0

Andy and Zach have been very professional and very helpful. They are knowledgeable, experienced, and responsive. They are also very hard working, good communicators, and very customer focused.

Robert W.  |  First Impressions 
Clasificación:
5.0

Well done on all accounts.

William K.  |  First Impressions 
Clasificación:
4.0

There was a lot of confusion as the RV covering units were not numbered. It would be such an easy fix. Also the unit I had signed up for had another vehicle in it. So, I was given another one after the staff figured out which number that one was. The female staff was very helpful and worked hard appearing to be the only staff member there to assist customers.

Vicki M.  |  First Impressions 
Clasificación:
5.0

I really appreciate the staff at both uhaul places here in Rochester Minnesota. The staff was very helpful in explaining what I would need and helping me get the uhaul and storage that I needed. The customer service is off the charts they really have the friendliest most welcoming staff and I loved that about my visit. No inconvenience. No disrespect. No waiting. Even with the covid-19 going on they remain to maintain excellent business and I salute and thank you guys.

Christopher S.  |  First Impressions 
Clasificación:
4.0

I was not pleased with one of the employees at the time of check out. All others were excellent. It came down to buying back unused boxes. I would like to explain over the phone.

Deniese J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom T.  |  Overall Experience 
Clasificación: