Customer Reviews for U-Haul Moving & Storage of Redding

7,467 comentarios

205 E Cypress Av   Redding, CA 96002

(530) 223-0782

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(530) 223-0782

205 E Cypress Av
Redding, CA 96002

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Dylan A. 
Clasificación:
4.0

Access cards don’t work and alarm goes off almost every time you go through door

Bob C.  |  Overall Experience 
Clasificación:
5.0

Your app needs work. It couldn't find my reservation, even with the number. Its easier to just go to the counter. Store staff were great, fast and friendly.

Justin L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gloria Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

philip H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard K. 
Clasificación:
5.0

Top scores. Thanks.

Traci S. 
Clasificación:
5.0

They assisted me to get my vehicle off of the tow dolly and the gentleman that assisted me was cheerful, polite and knowledgeable.

LAURIE G. 
Clasificación:
4.0

El cliente no dejó un comentario.

JEFFREY B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Robert W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tammy L. 
Clasificación:
5.0

I understand that staffing is difficult everywhere. But a "40-90 minute hold time" is unacceptable.

mike B. 
Clasificación:
2.0

Trailer had construction material left in it . Upon return I had to park trailer and unhook it myself and then wait several minutes to complete turn in paperwork. Not the best customer service.

Brent G. 
Clasificación:
1.0

Staff that care, dont cuss, can take stress, make sure the uhaul is there and working and to have working tires. I will be calling

Andrew T. 
Clasificación:
5.0

The staff were friendly both picking up and dropping off. They were full of motivation and energy and answered all my questions. The only items that I feel like could be improved is having more than two people scheduled at opening as the amount of customers at 7 am exceeded 9 and the two gentlemen on the clock did their best but still had a long wait time(45 minutes and I was third in line). The second is not having a direct line to the store and having to wait to talk to a person on the 800number.

Jacob C. 
Clasificación:
5.0

Although it was a busy Saturday with a large line the man that checked us in was attentive and friendly but was also quick and efficient.

Ethan K. 
Clasificación:
5.0

This particular location was clean, organized, and appeared to be well managed. The employee who helped us around 7am that day was very patient and kind despite him being the only employee left to manage the front check in for who knows how long. He had a line of about 5-6 people almost as soon as he opened, not sure if that us normal or just a good day of business.... but my point is two employees capable of managing the front should be working at all times. That is just practical business management. He handled it absolutely well, and I had no problem waiting. He didn't seem stressed out, but at least one other customer was running their mouth and I partially feel like their frustration was justified despite his best efforts. I feel like giving the opening crew additional staff would be extremely helpful to both them and customers. If this is not optional due to cheapness, adjust the website pick up times to be more spread puf for at least the first two hours. This will reduce the amount of customers impatiently waiting. Not only are the customers in a hurry to get their day started, but the employees are also still trying to wake up (I imagine, as a manager and human being myself). I don't know what this man currently makes, but I am betting it sure as he'll isn't enough regardless. Also, update your damn computer system so that all valid drop off locations are listed on both the customers phone AND the business's system. Basic shit guys, come on.

Victor R. 
Clasificación:
5.0

trailer was clean,but it had a bald tire

Rick M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rick J. 
Clasificación:
5.0

Extraordinario servicio al cliente

James R. 
Clasificación:
4.0

They need more staff. I understand hiring is a problem.

Guy W. 
Clasificación:
4.0

El cliente no dejó un comentario.

John T. 
Clasificación:
5.0

The person with whom I dealt was very professional and helpful. Such customer service is rare these days. Thank you U-Haul.

Jim S. 
Clasificación:
3.0

I reserved 2 furniture dollies in the reservation at the web site. The location only had 1 dolly available. They said the dollies were not guaranteed. This was a critical part of my move. This system needs to be addressed.

Michael C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven M. 
Clasificación:
5.0

When I stopped by to make sure my hitch was good to go for my trailer rental, Gage was amazing! Sold me what I needed and helped me know how to put it on. On the day I rented, he and Eric were heroes. Eric would not quit finding the right electrical solution to make everything just right (for my european car). Incredible service and another great experience at your location. ¡Gracias!

Mary M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Neal M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JANET M. 
Clasificación:
4.0

The trailer towed great the the staff were awesome hooking up the trailer and taking it back. No issues at all.Would definitely rent it again.

Tom C. 
Clasificación:
5.0

Latch to back door was a little rusted and made it difficult to close back. Had to use DW 40 and whatever else we could find to lubricate handle. Door would not lock. Caused delay in moving by about 15mins. Other than that good service.

Isaac R. 
Clasificación:
5.0

El cliente no dejó un comentario.

grace R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Halie W. 
Clasificación:
5.0

Eric is very good at his job and the other guy that was there was cool to I will use them again

Derek S. 
Clasificación:
5.0

Good equipment, did the job well. Thanks for your service. :-)

richard J. 
Clasificación:
5.0

These guys have always done a great job for me over the many years I have used this location.

Paul S. 
Clasificación:
5.0

From pick up to drop off both my locations were above and beyond when it comes to customer service, Redlands uhaul to Santa Monica uhaul there in house workers were excellent. I will be returning my business to these locations at every opportunity.

Michael M. 
Clasificación:
5.0

Friendly counter person. The line was a little long, but it's a Saturday. ¡Gracias!

Christopher B. 
Clasificación:
5.0

Thank you for your help with broken equipment.

Quentin B. 
Clasificación:
5.0

Dylan was fantastic. He made everything easy and quick. He was friendly and professional.

hainz p.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda L. 
Clasificación:
5.0

Great customer service. The gentleman who checked me out and the young lady that checked me in were both friendly, courteous and professional. Enjoyed the experience!

Denise J. 
Clasificación:
5.0

The personnel at this location were very kind and they also worked with my time frame a gave a few extra hours on trailer rental in case I needed it.. Which turned out I didn't need, but the peace of mind was very nice!!!

Gregory M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brock G. 
Clasificación:
1.0

Worst experience ever

Nayyab K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Brenda W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Steven M. 
Clasificación:
3.0

We were over charged we only went 11 miles and was charged for 50 miles and only had it for 1 hour so not sure how we could load and unload and bring truck back in an hour if we went 50 miles. So disappointing

Jason H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Rusty C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard L. 
Clasificación:
5.0

It was fairly busy that morning and I had to wait a while for help. The guys were extremely helpful, but I might recommend having another person on shift

Gabriel F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sky P. 
Clasificación:
5.0

5 Star!

Billy J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bob C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Shriley L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Melanie C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve R. 
Clasificación:
4.0

El cliente no dejó un comentario.

THOMAS C. 
Clasificación:
4.0

El cliente no dejó un comentario.

David H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah R. 
Clasificación:
5.0

El cliente no dejó un comentario.

John C. 
Clasificación:
1.0

Had a reservation they rented to someone else they said there boss likes the money and corporate makes the the reservation and they don't know what happens at there locations so they sent us to cottonwood which was closed and we went to red bluff for a smaller trailer to bad the don't care about there customers

Amanda L. 
Clasificación:
4.0

Sometimes understaffed. Large parking lot makes it easy to maneuver.

Erik S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raul N. 
Clasificación:
2.0

El cliente no dejó un comentario.

warren Q. 
Clasificación:
4.0

El cliente no dejó un comentario.

James S. 
Clasificación:
5.0

Another smooth experience at Uhaul!

Jeremy C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Brent G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gary V. 
Clasificación:
2.0

El cliente no dejó un comentario.

Zachary A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer T. 
Clasificación:
5.0

I rent several times a year and the people are always friendly and helpful.

Fred A. 
Clasificación:
5.0

Knowledgeable and helpful to me in loading my low profile car.

Sheri B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marvyn Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marilyn T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gamze C. 
Clasificación:
5.0

Your milage cost is too damn high.

LON D. 
Clasificación:
5.0

Awesome staff, service, assistance, and equipment. Thanks!!!

John N. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICIA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Erich B. 
Clasificación:
5.0

El cliente no dejó un comentario.

John S. 
Clasificación:
5.0

El cliente no dejó un comentario.

steve L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fernando A. 
Clasificación:
5.0

El cliente no dejó un comentario.

David P. 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAEL S. 
Clasificación:
5.0

The gentleman that helped me at the pick up location was excellent. He went above and beyond and was knowledgeable (first time someone was knowledgeable in my experience). He was respectful and competent. There was another gentleman in the store when we first came in (on crutches) who was also helpful and professional. I'm very impressed

Kirsti C. 
Clasificación:
2.0

A/c in the truck did not work.

wesley C. 
Clasificación:
1.0

El cliente no dejó un comentario.

Shaina B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aileen B. 
Clasificación:
5.0

Nothing really

Victor B. 
Clasificación:
5.0

My experience was great. The customer service rep was very knowledgeable, helpful and kind.

Linda S. 
Clasificación:
5.0

The reservation representative were terrible. The call me on the day I was paying movers 85.00 buggy me about where and when I was brings the truck back in 2 days telling me I had to bring it back to there location and it cost me another 35.00 in gas . Then they called me the next day all while I was moving and was rude and said I had to drop off at there location got me so upset my blood pressure went up very high!! All before my truck was even due back. I took it back 1 day early . This was the worse part of moving dealing with them. The last girl was very rude and needs a lesson in customer service!!

DEBRA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

RANDY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve O. 
Clasificación:
4.0

El cliente no dejó un comentario.

cyndi P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Heather S. 
Clasificación:
1.0

2 female senior citizens had to move a 2 bdrm, house without a utility dolly because they never supplied the one i paid for. The truck was sticky and old food on the floor. The sent me to a place that was closed to return the truck. It was unpleasant to say the least.

Geraldine H. 
Clasificación:
5.0

Trump Won 2020 in a landslide Patriot for America. 🙏🏼🙏🏽🇺🇸💞

STEVEN B. 
Clasificación:
5.0

Uhaul allowed me to reserve a self pickup for this exact location and they do not do self pick up. It was very inconsiderate and inconveinent. Get your act together.

Scott S. 
Clasificación:
5.0

very helpful. pleasure to deal with. They took time to get the hook-up correct satisfied me. Over all never expected this good service from a rental firm George

george J. 
Clasificación:
4.0

Ninguno

Charles L. 
Clasificación:
5.0

El cliente no dejó un comentario.

timothy H. 
Clasificación:
5.0

I have given a 5 star rating because of your great staff and rental facilities but honestly don't feel comfortable recommending your storage. It was very uncomfortable moving in because the area is so unsecured and totally open to anyone. I had transients walk through just in the short time I was there unloading and there is garbage and signs of transient use behind my unit. I really think you should consider fencing the area and allow access only to customers. That being said I am grateful to have a place to put my things and for the free month that came with my trailer rental. I hope it stays secure. $1000 insurance could never cover the loss of keepsakes and property. Best wishes, Richard

Richard B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

SUZANNE O.  |  First Impressions 
Clasificación:
5.0

Always helpful and strive to satisfy the customer

Edward B.  |  First Impressions 
Clasificación:
5.0

Easy and friendly

Maree R.  |  First Impressions 
Clasificación:
5.0

Everyone was nice & helpful we stored our things there after the sale of our home for about a year. Easy in and out. Owner is very nice.

Cynthia B.  |  Overall Experience 
Clasificación:
1.0

There was miscommunication somewhere. My order was mysteriously canceled and I had to call to fix it then I was never told it was an indoor storage unit up a flight of stairs and that was NOT what I needed(the redbluff uhaul storage set up was what I expected) And the redding location doesn't honor the free month and they had such limited availability they couldn't even give me the correct size. Ive never had any issues renting trucks and equipment but my experience with the storage aspect really tainted my trust. I hope your employees are clearer in the future.

Emily B.  |  First Impressions 
Clasificación:
5.0

Always been a pleasure doing business with you guys...

jana t.  |  First Impressions 
Clasificación:
1.0

I reserved a storage unit several days before moving but when I got into town I was told by a somewhat robotic and unemotional employee that there were no storage units available and my reservation which was confirmed via credit card and email was not in their system. It's completely unacceptable. The toilet in this facility also constantly has feces all down the back of the toilet bowl. Same exact situation 3 years ago when I rented there, no change.

Leah S.  |  First Impressions 
Clasificación:
5.0

Friendly helpful staff. There was no waiting and anybody not doing something pitched in to speed up my process. Have recommend this place multiple times. Unit was clean and air-conditioned. This is the place to have a storage unit. A+

SEPTEMBER S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert R.  |  First Impressions 
Clasificación:
5.0

Casey very helpful.

Urcel G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Jakara W.  |  First Impressions 
Clasificación:
3.0

Line was very long. Staff was kind and helpful. Kept telling me about the access card swipe doent work and to just ignore if it errors and just go to the unit. Not alot of confidence in the security offered seeing as anyone can ignore the security and just come in. Have a drive up unit, which was sketchy. I'm 50 and can hop th edd fence easily. did purchase insurance, but I did not get the impression that that matters.

Marsha S.  |  First Impressions 
Clasificación:
5.0

The young man who helped me set up my storage unit and rental van was VERY helpful and sweet. Thank you so much !

Jamie R.  |  First Impressions 
Clasificación:
5.0

I love it

Desiree S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa A.  |  Overall Experience 
Clasificación:
3.0

Code to unit did not work. Over 3 months. So I moved put. I was paying for alarm. Antony can get into my or other unit. Plus the door alarm for card was out too. The manager say one time then it never got fix. Plus which staff member like to use customer bath room. Stick it up

Dan F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheila A.  |  Overall Experience 
Clasificación:
5.0

Great place with great people and service.

Edward B.  |  Overall Experience 
Clasificación:
2.0

About half way through my stay, a Uhaul rep called me and stated they would need to cut my lock off to install new security system. I gave them approval as long as they put another one on and left me a key at the front desk. After my wife tried to get the key she was told they would never do that. After about a week of trying they finally came out to remove the lock again (assuming we locked ourselves out) and came to the realization that they had the key in one of their drawers up front. Pretty disappointed at how much of my wife and I's time was wasted. Facilities are incredibly expensive compared to local storage.

Andrew J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronda A.  |  Overall Experience 
Clasificación:
2.0

The local UHaul staff and knowledge is great. The local staff are very helpful and go above and beyond. The phone system and national UHaul experience is horrible. The wait times are excessive. Every call is transferred to at least 3 other "departments" and sometimes you MUST go to the local UHaul to have your question answered or need resolved. Corporate is terrible. Local is amazing! Local phone contact would be even better. Thank you, Cyprus Redding UHaul for all your help!

Susan W.  |  Overall Experience 
Clasificación:
3.0

Staff and facilities were great but they forgot my dolly and the truck smelled of weed so I had to wait over night to load and do my move in less time then I wanted. Meaning my body didn't get rest.

Amy J.  |  First Impressions 
Clasificación:
5.0

Thank you for your personal attention.

Susan W.  |  First Impressions 
Clasificación:
1.0

How do I know when I was going to be having to walk up stairs to get to my storage unit and also their crappy hours of 7:00 to 7:00 I would have definitely went somewhere else. And I will when my month is up

Laura C.  |  First Impressions 
Clasificación:
3.0

My contact said I had the truck till Tuesday and I brought it back on Tuesday and rented it for 1 more day and they charge me for a full day in instead of 19.95 a day he told that the truth was supposed to be back on Monday my contact said on Tuesday

michelina d.  |  First Impressions 
Clasificación:
5.0

Remarkable service, problem solving, and professionalism.

MICHAEL M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Roger P.  |  First Impressions 
Clasificación:
3.0

Access hours should be as advertised . Customer service was great...

Jerry I.  |  First Impressions 
Clasificación:
5.0

I tell you what, the people who work at U-Haul in Redding are the most nicest and helpful business employees I've ever met. I have had multiple transactions with them in the past few months and they have consistently been amazing. I will definitely continue to be a U-Haul customer. Thanks U-Haul on Cypress for helping to make a stressful move less stressful.

Paul F.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael V.  |  Overall Experience 
Clasificación:
5.0

Great team and management. Very happy customer. Would highly recommend.

Traci T.  |  Overall Experience 
Clasificación:
4.0

Actually EVERYTHING was EXCELLENT except that the card reader wasn't working so the alarm went off every time I opened my storage door.

Karen T.  |  Overall Experience 
Clasificación:
3.0

This is the first time using a ubox and I wasn't pleased with how little the box was for $1700.00. I had to ship items ups because we were told our 5x8 storage unit items would all fit. It didnt. So..

Lauren C.  |  Overall Experience 
Clasificación:
5.0

U-Haul has stepped it up a notch with the store in Redding CA. Their customer service skills are too quality. It's well organized, and has all the necessary items needed to move.

ed m.  |  First Impressions 
Clasificación:
5.0

.

fiona w.  |  Overall Experience 
Clasificación:
2.0

told when I called and made reservation that I had 1 month free and would be charged after June 14. Was charged $90. The first online person hung up on me. 2nd girl filed a complaint. No response yet.

Denise O.  |  First Impressions 
Clasificación:
5.0

Every one was nice and answered every question. And the price was great less than I thought. Thanks for your services Norma Martinez

Norma M.  |  First Impressions 
Clasificación:
5.0

Eric Struble helped me with getting my unit He was very nice and helpful. He gave me some great tips help me pick out a good unit. He went above and beyond to answer all m y questions. He was polite

Stephanie O.  |  First Impressions 
Clasificación:
5.0

Everything was exceptional. Staff was Friendly, knowledgeable, helpful. Would have been nice to have employee for just the storage side transactions but overall no complaints. Would recommend them.

Stacey G.  |  Overall Experience 
Clasificación:
1.0

Avoid uhaul like the plague. Uhaul's incompetence took nearly 3 weeks to deliver my ubox. An associate gave us wrong information leading to delays. 3x the scheduled delivery dates were missed.

cham b.  |  Overall Experience 
Clasificación:
5.0

My experience with U-Haul was great all the way around. Easy to make the reservation, to get the equipment, and the storage was a huge help because I hadn't yet found a place to live. Great service!

Karl F.  |  Overall Experience 
Clasificación:
5.0

A very good place to store your things

bryan n.  |  Overall Experience 
Clasificación:
5.0

The staff at this facility were very helpful with our needs and very friendly.

Kathleen S.  |  Overall Experience 
Clasificación:
3.0

Staff overwhelmed, not all were familiar with computer system, only one fully informed person on staff. All worked hard to take care of customers.

Richard H. | Reservación
Clasificación:
2.0

told by 800# to ask for prorating. Told no. Not uhaul policy. Policy is unfair. 3 days is not a month. No more storage with uhaul upon moving. Uhaul, great for trucks. not storage. Disappointing.

Shelly W.  |  Overall Experience 
Clasificación:
5.0

Honest, courteous, and professional.

Leah S.  |  Overall Experience 
Clasificación:
5.0

Good work!

Joshua Logynn A.  |  Overall Experience 
Clasificación:
5.0

I never actually visited but the staff here and in Red Bluff were quite dedicated and helpful on the phone in arranging the move of four Uboxes and delivery to my home.

Jeffrey R.  |  Overall Experience 
Clasificación:
2.0

Returned calls go to the call center. Every time. U Haul is a disorganized mess. Have not received info from UHAUL that my contract has been completed. 1 UBox came with forklift holes. A mess.

margaret r.  |  Overall Experience 
Clasificación:
1.0

I was given the wrong truck and the truck in my name went to someone else. I got charged twice! BF was given wrong truck. Cockroaches at facility. Sirens were on and frequently lights were off.

Hillary R.  |  Overall Experience 
Clasificación:
5.0

great communication and everything was in good condition. had our unit broken into at our apartment and they gave me a lock for free. Great people.

RYAN D.  |  Overall Experience 
Clasificación:
4.0

Cypress facility needs more persons working the front desk. Wait times are long. One or two persons helping customers is not enough

KATHERINE Y.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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