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Alec A.Customer Reviews for U-Haul Moving & Storage of Palm Harbor
Testimonials From Recent Customers
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I have used U-Haul many, many times in my life and this was by far the best facility I have rented from. Friendly, polite, HELPFUL staff members and clean, well operating equipment.
Jennifer C.U-haul trucks seem to be getting back to their old reputation of not being very well maintained. The last 2 trucks I have rented from this location have had severe vibrations in the front end, and this rental also had a check engine light come on shortly into the rental as well as a seatbelt warning that came on after hitting a bump in the road and continued dinging for about half an hour after. The bracket holding the hand truck in place in the rear was also bent, which allowed the hand truck to come loose at some point, rolling around in the back of the truck.
john G.Very well run and clean.
Robert B.I had to purchase a lock for the truck we rented. I now have a lock that I will have no use for in the future. IT was an expensive rental to bring artwork to a gallery in St. Petersburg and to add money to something I will never need again was a little upsetting.
William N.This is the only place we go to for our U-Haul needs. We have had problems at 4 other stores.
Jeannine S.This was supposed to be a 24/7 pickup and I was required to go through counter check in. Then wait for my equipment.
James H.Customer service was great whenever we needed anything. Clean storage.
tamara M. | Overall ExperienceNo need to improve!
SANDY B.Quick, friendly, and helpful
Valerie N.I prefer to rent from this Uhaul facility because the equipment is good, clean and well maintained. Good service, too.
joyce C.great service
Julian N.All Good
Lonny J.Thank for everything
Louis J.Other than the fact that the billing was slightly incorrect. The vehicle was in perfect shape and performed as desired. The front desk was friendly and helpful. There was a duplicate charge for blanket rental and a dolly that was not asked for or used
Stephen A.Always go here. The best in the area !!!
Craig C.All staff were very knowledgeable about products and checked us in and out within minutes!!! The store is neat and clean and,easy to find.
JoAnn T.Rental was smooth start to finish
Michael B.Feast service and great customer service which helped tremendously with our move and scheduling our move with closing dates. Really appreciate everything they did to help.
Joseph S.What an Professional easy experience Your website is dooo easy and then at pick up to walk into a absolutely spotless clean show room staff with professional people and take great care of you get you in and out in 1015 minutes flat This location and staff should be the poster child of U-Haul and how to do things completely correct👍👍👍👍👍👍👍💕
Mark C.Great service on return - crazy thunder storm and guys still ran out and helped us with return.
Leroy H.I made two trips to this location, one to drop off the car carrier and one more the next day to drop off the truck. With both visits the staff was quickly present, processing the drop off efficiently. Virtually no wait time. Staff knew what they were doing and they did it with no delay. Gracias.
Robert W.Employees did their best to resolve the issues we were dealing with from the pickup location
Emily M.Lenny was awesome. the truck was a little old and made all kinds of sounds but it worked!
Crystal D.N/C
Scott S.Rachel the owner runs a top-notch second to none facility!! no games or BS totally professional, employees are prepared for any questions or situations and being a professional mover she knows the industry and trucks as well as the best of us. Always a pleasure to work with that Facility!!
MICHAEL E.Great Service
JORGE G.Very unhappy with your fuel gauge. When i filled the tank, i kept stopping to turn the engine over to see the fuel level itdidnt shoe the REAL LEVEL so i kept adding more fuel. As soon as i got a half a block away the fuel read properly. I put $30 more in then i needed to. I cant believe this is the 1st time this happened. I feel like i just lit $30 on fire. I want my $30 back. This feels close to fraud. Please dont just ignore me
kevin T.It was a very easy process and I would recommend it to anyone.
Tracey P.Everything went well. No problems.
micheal N.The Customer service executive at the location was very accommodating and helped us with our booking and while returning the equipment the person who checked the vehicle was quick to help and free after the vehicle check-in. Thank You U Haul team.
Chirag P.NA, Rachel took great care of us.
Dean S.Reservation #: 24247424 truck was not available at 4:30pm pickup. Should have called last renter as soon as they missed thier drop off time. Had to wait additional 15-20 minutes for truck to arrive. While driving u Haul truck in heavy rain, discovered steady stream of water entering passenger side seat... steady dripping on passenger.
Eric S.It was easy to rent from this location and the gentleman who took care of me was very helpful and extremely kind! Thanks for the wonderful customer service!
BARBARA H.Everything went well , no complaints.
Karyl B.Rachael and staff at Palm Harbor moving and storage are the greatest to deal with and I would recommend them to anyone
Virginia W.The staff are all friendly and pleasant. It is very easy and convenient to rent anything you need.
Timothy S.The entire Uhaul rental process is easy to use! The staff at this location were prompt, courteous and helpful. Clean facility and organized. No question left unanswered.
Jaimie T.Location staff and facilities are great. Wad disappointed when I arrived @4:20am to pick up the 9' cargo van using 24/7 online service and vehicle was.not available. I called the number and Tori ensured I had a vehicle (10' truck) and walked me thru the entire process...she adjusted the reservation and in about 15 minutes I was on my way! Great job!
George P.Good phone charger
joseph F.Quick and efficient! Will definitely use this company for future moves as well as recommending to friends/family.
Rachel S.Woman was a bit abrupt but efficient.
Nick S.The manager Rachel is very dedicated to keeping the business operations running smoothly. Her willingness to work with me when I needed it was most helpful. I would recommend her facility to anyone.
Dawn Marie J. | Overall ExperienceQuick check in n check out!
Deena G.Quick and Easy!
Ann S. | Overall ExperienceTruck was in poor mechanical condition. Steering was loose. Engine sounded like it was about to fly apart. The starter worked intermittently.
Sharon P.The service was great. The lady at the register was professional and pleasant. The two men from the service area were also professional and helpful.
Michaeel C.Nothing.
Orlando M.Employees were extremely professional and courteous.
jerry d. | Overall ExperienceEveryone that helped us went above and beyond to make our move easy as possible.
James S. | First ImpressionsGreat place & people.
Marie B. | Overall ExperienceMoved out 4 days before rebilling walked into the office in person to let them know I'm vacating and also called as the moving truck was leaving to confirm this and the lady at the front confirmed the account was closed. Well today they tried to bill me because the account wasn't closed at all. I feel like she didn't listen or do anything at all. Literally had one job and failed it with flying colors
jully b. | Overall ExperienceIt was not clear where to swipe my card to get access to the gate. If someone is new to a facility all necessary information should be given. It also would have been helpful to let me know which floor my storage unit would be on. During the online reservation process it would be nice to know how the lockers are because disable people may not have access to a top locker.
Sherry C. | Online Move InI had a variety of sizes of climate controlled storage units over the 19 years that I used Palm Harbor U-Haul storage. Rachel Pospisil, the manager, was always accommodating and helped me find the right size storage for my needs at the time. They were all easily accessible and the facility is laid out nicely for parking near your unit.
ANNA I. | Overall ExperienceI have done business with other local competitors of UHaul and lost everything in their storages. UHaul is the only one who has been willing to work with me to catch up on my account when things became difficult. I have worked with Rachel most of the time...and she has been awesome. Lori has also been wonderful. And, all of the other people who work at this Palm Harbor location have been cordial and helpful. For those reasons, you have my loyalty...and I thank you.
Carol T. | First ImpressionsAll Good
STEPHEN T. | Overall Experience$$$$$$$$$$$$
Demetrio S. | Overall ExperienceGood people
don l. | First ImpressionsThank you for everything
Faye T. | Overall ExperienceLori was great!
Litsa F. | Overall ExperienceWe were very happy
RUTH L. | Overall ExperienceGreat experience
Carlos C. | Overall ExperienceThe whole U-Haul team and experience were great! So helpful, thanks!
Scott G. | Overall ExperienceRachel Pospisil was great to deal with.....
William G. | First ImpressionsMade a reservation for a storage unit. They were aware my u boxes were being delivered. We arrived to unload them to the unit and were told we had no reservation. Extremely frustrating We were given a smaller unit which was not enough. We were told when we reserved the unit that this was the only one that size and it's a good thing we reserved it. Obviously this was a lie. The manager advised us that someone must have reserved it on line. We confirmed our reservation the day we reserved. Very poor customer service by the manager and no apology from her. She made up a story and obviously gave our unit to someone else. What is the point of a reservation? They took my credit card to hold the reservation for what purpose!
Sheri F. | First ImpressionsThe only thing I did have a problem with was about halfway through my storage time there I think I was there for six months using a storage unit. they increase the monthly price without letting me know ahead of time.
Luis A. | Overall ExperienceExperience was great! Will be a return customer when I am in need of a Storage Facility.
Katherine C. | Overall ExperienceIt just got too expensive for me to afford.
JOHN H. | Overall ExperienceI had a storage unit for 14 months, small 5x10 temperature controlled. However, my monthly price went from $104.99 to $139.99 by the time I checked out. An increase of over 30%.
Chad M. | Overall ExperiencePlease follow up with Largo to confirm order # 28000070 has been closed out. 3 U-Boxes were delivered to Palm Harbor and emptied on 8/26/21 and I don't want to be billed for another month rental on 8/28/21
Brian S. | First ImpressionsLong time customer with no complaints or problems. Very helpful staff - all long term employees at this location.
Barbara S. | Overall ExperienceAll the staff was helpful except the supervisor, who I believe name is Rachel. I had my stuff in the unit for over a year. Told her on July 30th I would be moving my stuff out. She said have to be out by August 7th. I asked her multiple times if there was anything else I needed to do. She said no she was putting a note in that I would be moving & the 7th is the last day. I moved all my stuff by the 7th.I got a email for a late fee and rent for next month. Had to call she did not put a note in. She also on another date blocked my car in & when I asked if she could back the truck up. She said yes. But proceeded to continue unloading frieght for another 5 minutes. After, that she has given me dirty looks. She has a terrible attitude and should not be serving people.
brianna r. | Overall ExperienceIt was a pleasure to have such a well maintained and secure facility to temporarily store my items, your commitment to your customers is refreshing and you made it easy to service my account through auto pay and email communication. I will definitely keep you in mind for future storage needs. Thank you, Joe
Joe G. | Overall ExperienceI arrived and they helped me park the truck and arranged to let me leave it there overnight. Very impressed the customer service.
Susan A. | First ImpressionsThe high prices, inaccurate sizing of units (my 10x10 was 10x8'.75"), taxes on top of unit rent (never in Cali or Nevada did I ever pay that, I have rented dozens of units in my life), forcing insurance on units, never in my 67 yrs did I ever pay that. Total heavy handedness and unethical corporate junk fees.
john b. | Overall ExperienceServicio al cliente de excelencia. Convenient carts and plenty of them to help with your move to include carts to move mattresses.
julie h. | Overall ExperienceThe monthly cost went up making in unaffordable for me.
Tracey G. | Overall ExperienceThe palm. Harbor store was great. The pickup location in newington Virginia was not The staff were overworked abs grumpy. They needed help
joihn c. | First ImpressionsNot having 24 hour access to the storage facility was hindering
Robert D. | Overall ExperienceVery unhappy with the fact that I paid $157.00 for 10 days. I used your service to move to Florida & storage facility for 3 months, then rented another trailer to move out of storage. Overall spent around or over $1000.00 & you people charged me a full months price for 10 days. That's the only thing I'm unsatisfied with.
Deborah K. | Overall ExperienceTo Austin from Florida one way in 2019 and one way back to Florida in 2020, and one way to Tallahassee. Great vehicles and great service!
Allie H. | Overall ExperienceYes I would Recommend someone to U-Haul but the rates for the units are too high Specially while going through this pandemic.
LaSondra W. | Overall ExperienceI was having a very bad day. As a result I LOST/LEFT two items in the Uhaul Truck I rented. A pair of keys and my dolly. I recognized I left the dolly once I returned the truck. I scurried back to the Uhaul center where my dolly was waiting on me. The next day, I noticed I was Missing my keys. I back tracked where I could lost them...to my pleasure the Uhaul staff kept them safe for me also. Super people...and PLEASE tell them I said they are great.
leonard c. | First ImpressionsClimate controlled, secure, well-kept - wouldn't go anywhere else.
Meaghan K. | Overall ExperienceThe young man who helped me was very helpful, friendly, and very knowledgeable. I greatly appreciated how helpful he was. He answered every question that I had and was very friendly about it. I felt that he was a great asset to the company and wished that other companies hired such friendly and helpful employees. He had a great attitude. I am writing this as a real customer and not being paid to leave a survey.
JUDY P. | First ImpressionsU-Haul storage worked just fine for me.
Curtis E. | Overall ExperienceJust some confusion as to where to enter it is was resolved quickly.
Stavroula P. | Online Move InPicture of the space was deceiving compared to actual space. My stuff came from a 2 bedroom condo. My movers had to force everything into the storage space. Had I known that earlier on, I would've gotten a bigger space.
ELPIDIO L. | Online Move InStorage unit was fine. I visited the service counter a couple times and the staff is not friendly or helpful. Once I had a billing issue and I called manager Rachel several times and she never returned my call.
paula u. | Overall ExperienceVery well organized, very helpful, very efficient. Nicely done!
JAMES KEVIN C. | Overall ExperienceGreat experience
JEFF R. | Overall ExperienceThe experience and facility was overall very good. My only complaint is my on file Credit Card expired and I forgot to update the Web Site with my new one. U Haul did not notify me that I missed the payment because of the expired CC. They instead, charged me a late fee and sent a letter to my second point of contact. Very upsetting to get a call that I was late on a payment by my on file point of contact. Uhaul had all my correct information. But failed to contact me properly.
Richard H. | Overall ExperienceRachel , And Staff Were Great !
William S. | Overall ExperienceRob Brown
Karen M. | First ImpressionsThe staff here are consistently excellent.
Frank Q. | First ImpressionsI had this storage unit for 10 years and it was a great experience. The online bill pay was very convenient. I would definitely use this facility again.
ELIZABETH S. | Overall ExperienceA very well-maintained facility with excellent services and products to fit moving needs. The only thing I found that needed to be improved on was the time it took to check-in at the counter. I think that needs to improve since time means everything when a customer is trying load and unload their personal belonging. As for the facility and personnel it could not be better. Thanks for taking such good care of the facility and your equipment.
WILLIAM C. | First ImpressionsA very good experience. We retired and moved to the area last June. The storage was extremely helpful as we transitioned. We started with a larger unit and moved to a smaller one as we were able to assimilate our belongings. Birth units were good. The equipment provided was very helpful. Everything was clean and accessible. Thank You.
Gerald S. | Overall ExperienceAlways great service from Uhaul! Thanks
Lisa V. | First ImpressionsRachel was very helpful in explaining everything and setting up my unit.
john g. | First ImpressionsLeon was great!!
Dana E. | First ImpressionsGot water damage from a leak. Staff helpful with insurance claim. Would not take a unit on top floor re: possible water leaks. Manager was always helpful and professional.
KERRY K. | Overall ExperienceLiz was so extremely helpful. Rented my storage spot and when we got to our assigned storage spot we quickly realized it was going to be way too small. My companion went back to the office and Liz quickly redid my rental agreement and even added my militray veteran discount that I forgot to ask for. We got a unit in the same area we were already parked at. GREAT JOB Liz!!!! Thank you. Our faciliry is in Palm Harbor, Florida.
Val K. | First ImpressionsAwesome Professional Employees, Do Not Change Anything. Thank You Kindly.
cheryl h. | Overall ExperienceMade my day!!!!! Professional & very knowledgeable
denisa g. | First Impressions