Customer Reviews for U-Haul Moving & Storage of Oxford

1,840 comentarios

523 Hamric Dr W   Oxford, AL 36203
(Hwy 78 W)

(256) 835-9152

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(256) 835-9152

523 Hamric Dr W
Oxford, AL 36203
(Hwy 78 W)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTIAN N. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTIAN N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael K. 
Clasificación:
2.0

Wrong trailer. Refused to accommodate until I pressed and refused to take what was offered. Shorty disposition of ageant

DAVID C. 
Clasificación:
4.0

El cliente no dejó un comentario.

gale J. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTIAN N. 
Clasificación:
5.0

Employee was helpful, friendly and polite Good experience 😀

frank C. 
Clasificación:
5.0

Had problems using my credit card both online and sometimes in the office, but when using the card machine it would work.

DAVID G.  |  Overall Experience 
Clasificación:
1.0

The location didn't have the furniture dolly or hand truck I ordered. It made my move extremely difficult having to load by hand.

DANA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHARON P. 
Clasificación:
5.0

Just called to ask why my bank wouldn't do the visa trans. Anniston army Depot credit union said wire transaction was fraudulent on U-Haul side. .. ? Others having problems see Facebook What was written " U-Haul wireless monthly transaction is fraudulent".

JOHN B.  |  First Impressions 
Clasificación:
5.0

Great staff. Sarah and Theresa were awesome.very helpful and accommodating.

Teresa S.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

CHRISTIAN N. 
Clasificación:
5.0

Great location - easy process- and great customer service.

KIMBERLEY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

shirley J. 
Clasificación:
4.0

Trailer had a smoke smell but was treated before I departed the location.

John L. 
Clasificación:
5.0

Oh yes they are 150% you could not have asked for a better location they even recommended a company to help load my uhaul excellent in every way!!

Susan H. 
Clasificación:
5.0

nothing , all good

blinda K. 
Clasificación:
5.0

As for me there is nothing else that you guys can do for improvement, the young lady that works the first desk and the manager is awesome they really helped me. Out when I really needed i. Thanks for all that you all done.

Delmarsha D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris B. 
Clasificación:
1.0

your employee that was there when i was returning my trailer was in the process of training a new employee. She was very rude to the new hire and not friendly at all to the man renting a truck while I was waiting to return my trailer. SHe was threatening her job if she didnt do something the way she liked.First of all you dont train a new hire at a busy time of the day.

rick A. 
Clasificación:
5.0

Cannot say enough nice about the staff and facility.

VIVIAN S.  |  First Impressions 
Clasificación:
5.0

The best UHaul experience and customer service I've ever had at a Uhaul station

Barry H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barry H. 
Clasificación:
5.0

They were very accommodating with all of our problems we had with the moving company we hired.

Jenny M. 
Clasificación:
5.0

My original pickup location was at "Fix it Up" garage and the experience was really bad. The Oxford location was able to help me and give me the equipment I needed. Miss Theresa was very friendly and helpful and had us on the road quickly.

Jennifer M. 
Clasificación:
5.0

Amazing service from the young lady from Houma, LA and her boss who she spoke to on the phone. They salvaged my day!

Robert G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bobby w.  |  Overall Experience 
Clasificación:
4.0

I have not been emailed my final charges for today's rental

Daivd W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Monte M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTIAN N. 
Clasificación:
5.0

Excellent experience. I would highly recommend this location.

Rob R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christian N. 
Clasificación:
5.0

The Host at this site was awesome !!!!!!!

Scott M. 
Clasificación:
5.0

Great service. Fast service. Friendly staff.

Brad C. 
Clasificación:
5.0

Great crew! Great service! U-Haul's elite!

Christian N. 
Clasificación:
5.0

El cliente no dejó un comentario.

LINDA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd S. 
Clasificación:
3.0

El cliente no dejó un comentario.

CHANTEL D. 
Clasificación:
5.0

The manger was so incredibly helpful! I would recommend this location to anyone looking to rent a Uhaul or get moving materials!

Benjamin L. 
Clasificación:
5.0

Great service from all associates! Thank you for taking care of business. Ya'll are outstanding!

Robert W. 
Clasificación:
5.0

El cliente no dejó un comentario.

avery B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark T. 
Clasificación:
5.0

CONSISTENT 5 STAR SERVICE. After many years, my Company continues to use U-Haul equipment regularly. I can say without hesitation that TERESA at 523 Hamrick Dr, Oxford, AL, is THE BEST U-Haul associat ever! Robert Weiss, Owner/Operator UNITY MOVING LLC 256-225-0190 unitymoving@gmail.com MCN: 946065 USDOT:1481690

Robert W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Marilyn W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas S. 
Clasificación:
5.0

Honestly it was fantastic. I've used you multiple times and had a fantastic experience on each one. Thank you for being a well run ship.

Trevor R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christian N. 
Clasificación:
5.0

Great service!!

Tonikos V. 
Clasificación:
1.0

I would like to speak to someone at your earliest convenience.My number is (256)626-8274.I had a horrible experience.

Teresa M. 
Clasificación:
5.0

Nothing customer was great.

Harvey R. 
Clasificación:
5.0

El cliente no dejó un comentario.

marjorie J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathleen M. 
Clasificación:
2.0

El cliente no dejó un comentario.

Samiko M. 
Clasificación:
3.0

Told card wouldn't work drove to get cash came back they didn't tell me I needed a deposit and then they told me to use my card and it worked fine

Lane W. 
Clasificación:
1.0

Extremely rude store manager. The requirements for 2 alternate contacts lead her to call my sick granddaughter who I told her was very I'll but she called anyway and then she called my fiancee who was with her father while he was in a chemotherapy treatment for cancer. Can't imagine a colder human being on this planet or a more ridiculous policy. She explained this was in case a stole the trailer!!! Told her I would leave a $10,000 deposit on an open 5x9 trailer in lieu of her disturbing these folks. Insinuating I was a thief and repeated rude remarks is totally unacceptable and should require her immediate termination.

James L. 
Clasificación:
4.0

The lady that helped me was very informative professional friendly and overall has great customer service.

Nichole W. 
Clasificación:
5.0

El cliente no dejó un comentario.

PRISCILLA M. 
Clasificación:
5.0

Great staff! People were very friendly and helpful!! Definitely will use them again.

Barbara H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda W. 
Clasificación:
5.0

I've been an exceptionally satisfied customer at the 523 Hamric Dr, 36303 location since Teresa started working there!

Robert W. 
Clasificación:
5.0

Property Manager was amazing.

DENETRIA M. 
Clasificación:
1.0

El cliente no dejó un comentario.

Juan T. 
Clasificación:
5.0

Our customer service rep was exceptional.. .she made my experience wonderful. Her name Theresa in Oxford AL location

Pam R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jesse L. 
Clasificación:
5.0

No

John N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shanquala C. 
Clasificación:
5.0

Ibalwaysxexperience consistent value & friendly service here.

Robert W. 
Clasificación:
2.0

Just so everyone knows, ask for the longest amount of time you can. Don't shortchange your time. It's better to bring the truck back early than to be charged for a whole other day because you were an hour late. When the girl stated what time to bring the truck back I said "I'm not sure if I'll make that time or not" and she said "no worries". I said it'll definitely be back before you close today and again she said no worries. Not once did she mention they would also charge me a whole other day including all the fees. I don't even remember reading that on the site when I was reserving. So not only did I get charged the whole extra day, but then I got charged a full $.99 for each additional mile. We were told that after the 100 miles we said we would travel, each additional mile would be charged $.49 or something of that sort...but nope we got charged full price for each additional mile. So yes not happy with service at all. If they had told me any of this at time of pickup, I would have extended my time to keep truck and/or been prepared for the extra costs. And had they not told me the charge for each additional mile would be less than I would have just expected what they did actually charge me, but nope they lied. Never will I ever use them again for storage or uhaul rental.

Paula M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amy J. 
Clasificación:
5.0

Quality, quick & friendly service. These folks are amazingly competent, always maintaing professional bearing under pressure. U-Haul has a jewel of a location here!

Robert W. 
Clasificación:
5.0

I wish I would have remembered the girls name who checked us in to our truck and rented us our storage building yesterday !!! She is the best and deserves to be recognized for how helpful she was ! Would definitely recommend anyone to use them for any and all of ur moving and storage needs !!

Ashley M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KATHLEEN B.  |  Overall Experience 
Clasificación:
5.0

Friendly people. Great staff!

Christian N. 
Clasificación:
5.0

Thank you for consistently great service!

Robert W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Molly D. 
Clasificación:
5.0

Great customer service, and that is rare these days!

John P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KEYONA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christian C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christian N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christian N. 
Clasificación:
1.0

They will give out your personal information.

FRANK W. 
Clasificación:
5.0

Excellent personal

Carlos M. 
Clasificación:
2.0

El cliente no dejó un comentario.

Zenobia G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheri H. 
Clasificación:
5.0

Theresa and her team do a GREAT job! Our moving experience was stressful, but she and her team made their part of it very smooth and amazingly helpful. Thank you!!

Nathan P. 
Clasificación:
4.0

The storage unit didn’t have a light inside it was dark and bugs

helen w.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberely D.  |  Overall Experience 
Clasificación:
5.0

It was very convenient. Thank you!

MEHARU N. 
Clasificación:
5.0

The staff could not have been more helpful, understanding, and supportive with my storage situation. Really nice folks.

MICHAEL M.  |  First Impressions 
Clasificación:
5.0

Great service! Great folks! Great experience!

Christian N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey G.  |  Overall Experience 
Clasificación:
3.0

I really couldn't guess at how much gas to put in the small Uhaul and put wayyyyy to much gas in and they would not give me my money back nor deduct it from my charges.

VALARIE S. 
Clasificación:
5.0

Excellent service.

Justin M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa C.  |  First Impressions 
Clasificación:
5.0

Have used this facility several times. I am so thankful for the convenience and care!

jo g.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Toni W. 
Clasificación:
3.0

The woman was sooo nice & helpful. There was a lot if trucks being returned so it took a while & had to leave the truck on the side of the road. The owner should have had more help available.

holly W. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHARON C.  |  Overall Experience 
Clasificación:
5.0

The customer service was great

Nancy A. 
Clasificación:
5.0

Theresa and her staff are fabulous!! I will always recommend this center to anyone moving to or from this area.

francesca m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DUNTREY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wayne C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert S. 
Clasificación:
5.0

El cliente no dejó un comentario.

pat p.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

william M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Seth C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JASON W. 
Clasificación:
5.0

Great lady took care of us!

Shirley B. 
Clasificación:
5.0

Mrs. Theresa was extremely nice & very helpful.... would most definitely use them again!!!

Jerrold B. 
Clasificación:
5.0

The people here were very helpful.

Celest M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERNEST H. 
Clasificación:
5.0

She is friendly and a good communicator. Ready to answer any questions and assist on a grey area.

Abiodun A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Angela A.  |  First Impressions 
Clasificación:
5.0

Excellent business and the staff were very friendly and helpful.

jobeth g.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

steven s.  |  Overall Experience 
Clasificación:
5.0

Thank you for helping me during a tough time I appreciate it ..

BROOKLYNNE G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

charles p.  |  First Impressions 
Clasificación:
4.0

Service and the area are great but it would be nice to have later access hours without having to pay extra

rodney n.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jenna G.  |  Overall Experience 
Clasificación:
4.0

The layout of the facility is difficult to maneuver through with narrow corridors and small areas to pull out of each row. Also difficult and tight areas at the access and outlet gate

Eugene H.  |  Overall Experience 
Clasificación:
5.0

It's slightly more expensive but honestly, I'll pay for convenience in an industry where it seems you almost have to have a connection to get a unit. I have no complaints. The ladies in the office are always super nice and helpful.

andrew w.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

BROOKLYNNE G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Hugh t.  |  Overall Experience 
Clasificación:
3.0

The check in process was horrible due to company computer issues. However, Theresa was great and was working hard to get us checked in. In the future if the company is going to do computer updates or maintenance, this needs to be done outside of normal business hours.

kismet h.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Herbert B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

buddy n.  |  Overall Experience 
Clasificación:
5.0

Mrs Theresa and Cindy ( I think that is her namename), were very helpful and accommodating. Thanks to both of them

Shirley M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

jobeth g.  |  First Impressions 
Clasificación:
5.0

I have to say, moving from state to state is a nightmare in itself. However, the staff at the location in Oxford, AL on Hamric Drive is the best of your stores out of 4 we had the pleasure of working with. Mrs Theresa in Oxford is an absolute Rockstar! We always noticed her diligence tending to customers and always with a cheerful disposition. She is always buzzing around that lot cleaning, fixing, and helping folks loading or dropping off equipment. I hope your company knows how lucky you are to have employees like her! That's one of the kindest, hard-working reps we've encountered in a long while. She 1000% made our transaction at that location seamless and stress free. Thank you for the outstanding service UHAUL! You rock!!!!!!!!!

Amanda C.  |  Overall Experience 
Clasificación:
5.0

I can’t remember the ladies name that helped me but you was extremely friendly and very helpful

Crystal H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

amy b.  |  First Impressions 
Clasificación:
5.0

Very wonderful people working there very helpful

willie g.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JUSTIN E.  |  First Impressions 
Clasificación:
5.0

New owner is very nice.

Monica C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Misty W.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Arnold S.  |  Overall Experience 
Clasificación:
5.0

Theresa was absolutely the best. Very friendly and courteous. Always helpful. ✔️

Etta C.  |  Overall Experience 
Clasificación:
5.0

Very clean and well-maintained facility; simplified move in process. highly recommend

Jayme H.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Diane H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony R.  |  Overall Experience 
Clasificación:
5.0

Uhaul is great but I was inconvenienced because the storage unit I reserved was not able, so I had to put my things in two different storage unit at different locations.

Shelia A.  |  First Impressions 
Clasificación:
5.0

Very helpful

theresa m.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Tracey M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

tommy c.  |  First Impressions 
Clasificación:
5.0

The manager/ownerTheresa Stoneberger went above and beyond helping us every time we were in there. Place was always clean and always busy. Oxford Alabama needs a mega uhaul place forsure!! Thank u Theresa so much!! Highly highly recommend!

Douglas S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Eugene H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

bob w.  |  First Impressions 
Clasificación:
5.0

The customer service was perfect, thx!

derrick s.  |  First Impressions 
Clasificación:
5.0

Extremely friendly and very helpful CSR, or Manager. She made this very easy and quick. Wouldn't change a single thing. 100% satisfied customer.

Victoria H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas M.  |  Overall Experience 
Clasificación:
5.0

Great job nice people

DAVID M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Pam n.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas M.  |  First Impressions 
Clasificación:
5.0

The manager is awesome and very professional and she was a tremendous blessing to me.

Patricia T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

tequila m.  |  First Impressions 
Clasificación:
4.0

Theresa is very friendly and helpful, she's always willing to answer and help with your needs. Thank you Theresa!

sandra j.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa P.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyler B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nam L.  |  Overall Experience 
Clasificación:
4.0

The light in my storage unit had no bulb was dark at night.

Glen J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SKOT R.  |  Overall Experience 
Clasificación:
5.0

We had multiple units at this facility for two years while building a home. There were no incidents the entire time and the staff was phenomenal. Everything was secure and nothing was ruined. Teresa was very helpful and accommodating when we needed anything. I would definitely recommend this facility to anyone in need of storage.

staci f.  |  Overall Experience 
Clasificación:
5.0

Ive been in several times for packing materials and rented a unit 2 days ago. The staff is always friendly, knowledgeable, very well trained (never ever had one that wasnt which is sooo nice- thank you for that!) and just super easy to get things done! I cannot say enough good things about the staff they are all amazing! The grounds are neat and very well kept! I will be renting a truck in 2 weeks and expect no less than a positive experience!

Shannon S.  |  First Impressions 
Clasificación:
5.0

Excellent service

Tamara M.  |  Overall Experience 
Clasificación:
1.0

Worst storage unit i have ever rented. Definitely get rid of Teressa. I don't know how anyone could have her running their business

jordan f.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

candria t.  |  Overall Experience 
Clasificación:
5.0

Thank you much, I felt like my property was safe

Misty C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tasha G.  |  First Impressions 
Clasificación:
5.0

The storage place and people were great 👍 👌 ☺

Larry B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

steven s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

taquita g.  |  First Impressions 
Clasificación:
5.0

The manager at this location was great helped with all our needs thank you

Larry B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheila L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

sally a.  |  Overall Experience 
Clasificación:
5.0

Me. Theresa is awesome Great customer service

ROBYN P.  |  Overall Experience 
Clasificación:
5.0

Ms. Shonebarger gave very clear details. She was nice, polite, friendly as well as professional. She answered any question I had and above all, she practiced social distancing while wearing her mask!

andrea f.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tamara M.  |  First Impressions 
Clasificación:
5.0

The Manager Theresa at Oxford,AL was such a great help with my storage facility. She went out of her way to give me complete customer satisfaction and standing in the gap to see to my need and resolved my dispute.

Lengy N.  |  First Impressions 
Clasificación:
5.0

The staff were very friendly and professional. The manager went above and beyond to assist us during this season of difficulties. I thank God for the support and cooperation and a sentative heart toward others.

Patricia T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Clinton W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ebony z.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

tracie j.  |  First Impressions 
Clasificación:
5.0

Theresa was great and very nice. She called me to let me know about anything going on with my unit.

Stacey H.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

THERESA L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

deb h.  |  Overall Experience 
Clasificación:
3.0

Overall nice experience, 1 person was rude

dorinda o.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

jenn b.  |  First Impressions 
Clasificación:
4.0

The manager she was very professional and very helpful she was an amazing person she's full of smiles she was uplifting and just made you feel like you was welcomed. it was a good experience I am grateful and I really enjoyed my visit and my stay and the way that I was taking care of thank you

Rhonda B.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

julie w.  |  Overall Experience 
Clasificación:
5.0

Teresa, the manager, has fantastic customer service AND work ethic. She is out hustling around all the time to make this a great location.

Robin S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

MOHAMMED I.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa L.  |  First Impressions 
Clasificación:
1.0

As I moved all of my items out of storage, I was also very sick in the process. I called and spoke with customer service about closing my account and they told me I would need to go and remove the lock from my storage or that someone would be able to cut it open. The representative was aware that I needed to close my storage account but that I could not make it within that week to close it. She stopped automatic payments so that I would not be charged for the month or any months following and I explained I would be able to provide the keys once I was well. I let the local building know about my conversation with customer service explaining that I could not come and provide keys. Soon after, a global pandemic arises and I am still not well at the time that charges are being threatened to the account. I would have paid had I not spoke with customer service so that I would not be charged. This location was well aware as I had also spoken with someone at the location the day I removed all of my belongings. Moving on my own, having a disease and working full time, I did not have time that day to close the account, hence my reason for calling customer service. Not only was the end of my experience terrible, but also the beginning. I have had problems with the truck I first used to move not being ready when it came time for me to move, so I had to postpone the start of my move due to negligence by U-Haul. I have paid for equipment and not received it, I have also paid for having a truck longer than scheduled when I only had it for the scheduled amount of time. I have paid for gas that I did not need to pay for because a meter is damaged on one of the trucks. The list goes on, and I am also still receiving a $200+ bill for an empty storage space. This location has been terrible from the start and I refuse to recommend or use them ever again. I will eventually call customer service to try and resolve the payment issue, but I truly do not deserve what I have been through with U-Haul. Added stress during my move and sickness, and charging me 3x what I would pay for the storage that is empty is not worth coming back to any business. They made my moving experience terrible and I am so disappointed.

Olisha E.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Stephanie H.  |  Overall Experience 
Clasificación:
4.0

Thanks for making my experience relaxing during an uncertain time of uncertainty. May God bless you all!

Raquel J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Angelina T.  |  Overall Experience 
Clasificación:
1.0

The staff were always friendly, although at times it was hard to get someone on the phone. The rats there, though? Y'all need to tell people about them. I had quite a bit of things destroyed, that had to be thrown away, either because it had been chewed through or because it was covered in rat feces. I would never use this facility again, and would never suggest you to a friend or family member, for that very reason. Also - the two late fees policy is terrible. The staff at the facility was great, and they are your saving grace.

regina b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyler B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

melissa W.  |  Overall Experience 
Clasificación:
5.0

Bueno

sharves b.  |  Overall Experience 
Clasificación:
5.0

Very pleased with the service received at this facility

wanda r.  |  Overall Experience 
Clasificación:
5.0

Awesome

Aneshia T.  |  First Impressions 
Clasificación:
5.0

The sign in process was easy. My only complaint is that the truck was not the truck that I ordered and the calculations are off on how much gas is needed to refill (on the receipt- so watch out)

Jane M.  |  First Impressions 
Clasificación:
3.0

Price was raised...Too expensive

Theresa B.  |  Overall Experience 
Clasificación:
5.0

Everything was smooth from the customer service to moving things into my unit.

katrina m.  |  First Impressions 
Clasificación:
5.0

Tammy, Kelly, and John were especially helpful

Bruce C.  |  Overall Experience 
Clasificación:
5.0

Very great! Definitely will use them again !

Quinesha J.  |  First Impressions 
Clasificación:
1.0

The facility was not that bad in the woman that helped me seem to be genuinely sorry for my inconvenience but overall I was very disappointed with U-Haul when are customer service and reservations

Ronnie S.  |  Overall Experience 
Clasificación:
5.0

Secure, very clean and easy to access.

Douglas N.  |  Overall Experience 
Clasificación:
4.0

You simply became too expensive an alternative. We also have a 10x10 climate controlled unit for $100 per month. Their rate has not changed in 3 years while yours increased multiple times.

Matthew E.  |  Overall Experience 
Clasificación:
5.0

Awesome place with really helpful people in charge.

Jerry P.  |  Overall Experience 
Clasificación:
5.0

Even though they are a little distance it was worth the trip.

CRYSTAL T.  |  Overall Experience 
Clasificación:
5.0

Great U-Haul Facility

DEVON B.  |  Overall Experience 
Clasificación:
4.0

The only complaint I have is that a mouse/rat got into a couple of my boxes. Other than that, everything was fine.

Joanna K.  |  Overall Experience 
Clasificación: