Tried to use app, but unable to use it to complete the pick up or return. The staff there was able to take care of everything quickly.
Marion W.Customer Reviews for U-Haul Moving & Storage of Owensboro
Testimonials From Recent Customers
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Staff was very nice & knowledgeable. Vehicle was nice & clean. Rental process was very easy. Great job!
Kristie M.The trailer rental was my second one from this location. The staff is professional and very courteous. I would highly recommend.
Charles S.Employees were professional, helpful, friendly and provided excellent options that fulfilled my every need!!! Thank you James and Sarah (I think) 樂
MARY H. | First ImpressionsI have rented a 9' van from this location on two occasions. Each time, employees went out of their way to help me through the rental process, to help me choose the best vehicle for my needs, to make sure that I felt comfortable, and to find the best deal for my needs. They have always been friendly and professional and ensure that U-HAUL is the first company I turn to when in need.
MELISSA D.There was some damage to the truck on the bottom driver's side door. I took pictures because the lady inside was not very friendly. In the past When renting your trucks employee went out to the truck with me and we examined the truck together. She gave me the key and told me to find it by the nber above the back door
Linda G.Cheyenne was awesome when I picked up the trailer. Explained everything in a relatively short manner, but made it fun and personable. The folks who checked me back in were super friendly and helped tremendously. Great team. Thanks again and I will be sure to use this location again in the future.
Charles S.I can't think of anything.
MATTHEW F.Had no problems so don't see anything I would change about this experience.
JOHN C.GreT job!
Frances W.The truck had a check engine light on and the steering wheel was slightly left of center. The location itself was friendly and had all of the supplies we needed.
Robert P.Stay the same.
Brenda H.The problem; I didn't appreciate was not being able to talk to the location where I rented the vehicle after turning it in. And I didn't get a actual brake done of expenses
Jeff L.Sarah, James, and most of the staff were awesome at being helpful and going out of their way at being accomidating to everybodies needs. I wish my situation had been better to where I could have kept my stuff there. Very safe and secure and always clean.
WILLIAM S. | Overall ExperienceThey told me I had to put a deposit cause I had a prepaid card and it would go back on the same day I returned the uhaul. That was a lie and I was charged another 30 dollars the next day.
Rebecca M.The associate that helped me was wonderful. Super nice guy who did a great job on a holiday weekend.
Wes B.My pickup time and location was changed without notification.
Tim T.I made an online reservation to pick up the equipment in On Riverside drive in Evansville Indiana. I received a text and email with the reservation number. The day before I was to pick it up I received an text telling me I had to go to Owensboro Kentucky, an hour away to pick it up. When I called the number I was routed th Nashville. They told me I did not make the reservation even though I had the reservation number and the trailer is available in Owensboro Kentucky. You don't have too worry about what you can donyo improve as there will NEVER be a next time for me. I will tell everyone I know about the horrible experience I had with Uhaul and how they do not care about the customer.
Kevin S.All moving products not available for rental. Also rented the uhaul 3 weeks in advance and still had to drive an extra 40 miles to pick up. Put a damper on plans made in advance.
SHERRY W.They were understaffed so we had to wait at least thirty minutes for them to check in the equipment. The man that we worked with was very courteous.
Jarrod W.Dealt with them a lot since they opened this location, rental trucks, storage units, they always go above and beyond. Super friendly staff.
RICHARD C. | First ImpressionsThere were pads left in the back of the trailer when I received it. While the trailer was clean, apparently no one had checked it or they would have discovered the pads.
Chris L.Trailer floor was covered in sand had to blow it out before loading it
Dawn P.Servicio amable
Tom Y.Allow a better grace period for late drop off life happens and it shouldn't cost you another day rental for an hour late
Jennifer B.Was welcomed with a smile! Continued to provide assistance even after everything was completed! A+
brian H.Very well organized. The check in was quick. The representative was very personable, professional and efficient.
GARY B.Blower motor for the AC was intermittent and needs to be fixed.
James R.Absolutely great service, customer friendly and super helpful! Thank you for such a smooth check in, check out process! I have used Uhaul for years, but the location on Parrish avenue in Owensboro Ky, was so nice! Clean, and the best experience in more than 25 years for us! Thank you so much!!!!
Sara D.Everything was great. Vehicle was in good condition and the employees were super nice and helpful.
Daniel H.Great experience! Very helpful and friendly!
marcus K.The gal came right out to greet us, she was super helpful in checking it truck back in.
Sondra V.It said to wait for someone to come out, but no one did. I went in and they were very helpful, though.
Carl C.I can't think of anything. The whole process was so easy. The staff was very friendly and helpful. It was great.
Cathy R.Everything for me was great!
jane D.Have rental ready at appointment time. Had to wait 13 minutes.
JOSEPH K.Nothing. The team that assisted us was kind, professional and organized. I appreciate this experience.
Joe C.All of the staff did a fine job for us ( the Meade Family) Thank all of you R T M
RON M.Charged me twice and not even for right amount
Janet P.1 hour late ok return should not invite another full day fee
Chris D.Awesome service
Jason W.Great experience. Have used multiple times with great results.
Jack S.Truck was not ready at the scheduled time. Had to wait for the truck to be cleaned. Multiple unmarked dents and dings that required a more complicated inspection. Mobile check in did not work, and was told to not use it in the future to just come in. It shouldn't be advertised or offered if it is not a feasible and supported process.
Andrea R.Superior courtesy and service; efficient operational procedures. Second time to use this location. First rate staff: Friendly, attentive, and refreshingly professional.
DAVID H.Quick service n Cheyenne was very helpful!!!
Edward D.They went above and beyond to get me what I needed, very thankful for the employees.
Jarred M.Awesome customer service I received on yesterday. Will definitely be referring customers to them when needed
Tiffany D. | First ImpressionsGreat staff! Extremely helpful
william c. | First ImpressionsGreat facility and helpful staff!
kurt o. | Overall ExperienceThe guys that work at the office have been very helpful and very friendly and just all around great people to work with I highly recommend them over sumo any day thanks guys for all the kindness
tonya b. | Overall ExperienceVery friendly and helpful 😊
David F. | First ImpressionsMiranda was AMAZING!! She Definitely was so much help and kind. Very willing to Above and Beyond to help me!! Give that young lady a bonus, gift card or something. She's an assistant to the company. The other staff that day were great as well!! So far I Highly recommend UHAUL Storage
bridgette s. | First ImpressionsI would advise more carts available there was two flat and two mattresses one for a very large place
Joseph S. | Online Move InThe guy at the front counter is rude. I called crying yesterday because stuff was stolen out of my unit not once did I cuss him or yell at him but he kept accusing me of it. I was never notified that the latch on my storage was broken and replaced or I would've went and checked it out. I did file a police Report. When I went to pick up a uhual back in September hat should've been my sign not to leave my stuff here but I did and I regret it. I would like someone from corporate to call me.
marina f. | Overall ExperienceJust wish the unit was bigger
dekota h. | First ImpressionsLove this place! Nice and friendly staff lead by an absolutely amazing Boss (Sara). They went above and beyond my expectations
Taylor Z. | Overall ExperienceThank you for your good service.
Amelia S. | First ImpressionsEverything you could need and much more.
Michael C. | Overall ExperienceBest facility I've ever used and the staff is always so helpful. I'll never go anywhere else. Woul love to have 24hr access though.
DUSTIN B. | Overall ExperienceI wish there was a 24 hour person to answer n unlock at night or let me get in at night
Adrienne C. | First ImpressionsTodos el personal muy amable 😃
ROSA A. | Overall ExperienceLovely facilities. Easy to work with. First month free.
Sarah L. | Overall ExperienceWhen I called asked about 5 x 5 storage units, rhey said, oh yeah no problem we have lots, i went The next week to reserve a 5 x 5 storage unit 3 weeks before I need to rent it to make sure I can have one. When I went into rent One, they said they did not have any for rent. I said wait a minute, I explained that I called and then I went in and the guy made a reservation for one so I need that one. The manager said well the problem with that is our computers will show everything for rent, that they don't say what is actually for rent. Even if I made one reservation online it would still say we have them. When I explained who reserved it for me, The manager and the young lady said oh yeah we know who you're talking about he does that all the time. I said it sounds like you need more training. So the manager said we do not have a 5 x 5 but we have a 5 x 10 but it's $25 more a month. I am retired now so I be careful with my money. But she said rent a 5 x 10 because there's no first months payment and during that time we have a couple auctions on the 5 x 5 so will get you one. So I did but I thought the service was not good whatsoever, they knew who was on the phone and told me that and who reserved it yet ever he's not getting re-trained, he just continually does it. I have rented trucks and vans from U-Haul any where from Fairbanks Alaska down to Casa Grande, Always had first class service and all the facilities have been great and the trucks are great. Just disappointed here.
RAYMAN S. | First ImpressionsThe employees at this location are the best of the best. Everyone I dealt with was kind and very helpful. I feel like they went above and beyond for me. My move was very stressful and they did everything they could to help me have a smooth hand off of the equipment. Their customer service skills are top notch! A+
Heidi K. | First ImpressionsRent units on line that they dont have staff at facility think it's funny that you are stuck with a truck full of stuff and paid movers standing around getting paid for nothing. Then they rent you another unit that is in use by someone else. And there laughing about it while you have wasted all the time and then have to go somewhere else. Oh and the staff only say you had a reservation not a guarentee You didnt pay for it the fact that the 1st month was free means nothing Stay away from them
WILLIAM P. | First ImpressionsYou all rented a shed to me on line that you did not have. Then all she could come up with was that it was a reservation not a guarantee. Then I asked for a 10 x10 and the rude woman finally gave me one and when we pulled around there it was in use by someone else. When we were leaving the 2 women at the desk seemed to find the whole thing very funny. While I am trying to get a shed and people I was paying to move my stuff were just standing around. I would never recommend those people to anyone that i liked.
WILLIAM P. | Overall ExperienceThank you for being so easy to deal with at such a difficult time. The staff was so helpful which made things for me so much easier.
Crystal L. | Overall ExperienceThese facilities are clean, safe & have easy access. The staff go above & beyond to make your experience as good as it can be! I highly recommend UHaul on Parrish! You will not find a better moving/storage in Company in Owensboro! ❤️❤️
cheri m. | Overall ExperienceI thought the staff was great and very helpful. The facility was very clean and well maintained .
ROBERT SR H. | Overall ExperienceTodo perfecto gracias Muy accesibles..
ROSA A. | First ImpressionsI was promised I would not be billed after coming in to sign a paper and not even opening the storage. The next day I was sent a Bill for $200. I want an email statement showing I owe nothing
AMBER A. | Overall ExperienceThe staff was outstanding. The place is great .
buddy h. | First ImpressionsCould be a little clear about entering code twice to get into facility and that you must enter code again when you leave. Also very short on flat bed carts. Both times we have been there it was hard to get a cart. Very clean and I would recommend it to anyone.
Teresa M. | Online Move InI just want to say that you
TERRY C. | First ImpressionsBest storage facility within a fifty mile radius! Thank you so much!
SUSAN G. | Overall ExperienceSuper friendly staff- the lady was so nice and helpful. And the storage section is super secure.
YVONNE B. | First ImpressionsVery nice an friendly great experience
SEAN M. | First ImpressionsYour staff was wonderful. Professional courteous knowledgeable helpful and clearly like their jobs. Extraordinario servicio al cliente
DORIS C. | Overall ExperienceThank ya so much my stuff was safe
terry c. | Overall ExperienceThe only reason the rating is not excellent is that the one employee working had no time to go over details and procedures due to the line of customers backing up. Not her fault, but she sure needed other workers to help with procedure.
kurt o. | First ImpressionsI love it
Micheal M. | First ImpressionsStaff was wonderful friendly and helpful.
DORIS C. | First ImpressionsGreat service and friendly staff
JAMES E. | Overall ExperienceI was happy that they offered me the first month free. It made me choose them over another storage company in Owensboro.
Drew W. | First ImpressionsVery nice facility, well maintained, easy to obtain unit, very helpful and friendly staff.
SHARON R. | Overall ExperienceGracias
mason c. | Overall ExperienceWonderful staff worked with me when I needed help. Returned calls promptly. Would recommend to all.
BETH H. | Overall ExperienceGreat place to store your stuff easy to get to 7 days a week would defendant store my stuff here again
TIM w. | Overall ExperienceEmployees were very friendly and helpful.
Joyce R. | Overall ExperienceGreat Experience!
Michael S. | Overall ExperienceFabulous experience from start to finish!! The staff was consistently helpful and engaged in every aspect of both my truck rental/return and my storage opportunities and the explanation of the facility's use! TOP NOTCH CUSTOMER SERVICE!!
SUSAN G. | First ImpressionsGreat staff
TIM w. | First ImpressionsThanks for having a secure system.
Donna M. | First ImpressionsFelt very safe anytime I went there and the staff was excellent very helpful
Kim L. | Overall Experience