Customer Reviews for U-Haul Moving & Storage of Northland

1,844 comentarios

4900 Sinclair Rd   Columbus, OH 43229

(614) 433-7335

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(614) 433-7335

4900 Sinclair Rd
Columbus, OH 43229

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

AVERY B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Arianna B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rob C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Molly M. 
Clasificación:
4.0

Juan was super helpful!

Corby K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Iris W. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARVIN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALLEN O. 
Clasificación:
5.0

El cliente no dejó un comentario.

bradley N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julie S. 
Clasificación:
2.0

Upon arrival at the location the appliance dolly was not in the truck, I added tv boxes to the order and no one offered to help me get them in the truck. As a woman I expect one of the two men who were in the building to offer to lift the dolly. When I got in the truck it was dirty on the inside the cup holder had sticky stuff in it which is a clear sign that it was not cleaned in between uses. The truck needed serviced, it barely wanted to get to 35 mph, and it did not want to stray the maintenance brake light was on. Upon delivery I advise the rep that before the truck was rented again it needed service he asked why I told him and the truck didn't want to start for him. I will never rent again

Tiffany S. 
Clasificación:
5.0

Air conditioning on vehicle did not work. I requested a credit but manager wasn't there. I haven't heard back yet.

RICHARD A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jahmesa M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Diane S. 
Clasificación:
5.0

Cigarette smell in the back of the truck

Daniel C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Betsy M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kelsey D.  |  Overall Experience 
Clasificación:
3.0

Staff is very kind and professional. Storage units are clean but there were a few bugs crawling in my unit that had to be killed during my move in.

David G. 
Clasificación:
4.0

Biggest issue we had is the elevators are so small . We reserved an 8 x 10 unit in climate control which is on the 5th floor. We didn't have a huge couch but it would not fit in the elevator and stairwell was too tight to even carry it up the stairs. Ended up having to take it to a dumpster because we had no way to get it to the storage unit we reserved. Unit was clean and everything else went well but FYI - if you have big items they will NOT fit in the elevator- not even sure anything larger than a twin mattress would fit.

Rebecca D.  |  First Impressions 
Clasificación:
5.0

Juan is top notch. Absolutely amazing. Very patient and knowledgeable. Kylie was also fantastic with us. We moved from Tennessee and had quite a few complications throughout with our prior U-HAUL location for truck pick up. To meet individuals like this after the rough start was very appreciated. The locations that we had to go to pick up our truck need training from Kylie and Juan.

Kelley K.  |  First Impressions 
Clasificación:
4.0

Some of the tie slats were not secured to the wall of the box at certain points. Some of the anchors were broken. Inside the cab was not completely clean. ¡Gracias!

Kwame R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jennifer B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Deryck B. 
Clasificación:
4.0

they are very understaffed, par for the course everywhere right now. The staff was very kind.

Amanda M. 
Clasificación:
5.0

I was TRULY impressed with the facility and the staff. The staff is very friendly and helpful. The facility was immaculate as was the restroom I used. I would definitely recommend this to others

nancy p.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Max N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Maxwell N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nancy S. 
Clasificación:
2.0

El cliente no dejó un comentario.

CHRISTOPHER H. 
Clasificación:
5.0

Super easy rental, quick in and out for both pickup and return of the trailer.

Matthew P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carol K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shari D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Virginia M.  |  First Impressions 
Clasificación:
4.0

Only concern was elevator size and wish was informed of the dimensions more thoroughly as items like certain size couches or bedframes may not fit. Gracias

BRYAN A.  |  First Impressions 
Clasificación:
1.0

I rented out a vehicle online and when I was on my way to pick it up, I was told it was not available anymore and I had to get another.

Benjamin P. 
Clasificación:
3.0

they didn't have the 5x8x8 unit i reserved on the first floor, had to do 5th floor. I barely got there before it closed but that's my fault for not checking office hours vs access hours. the alarm kept going off while we were loading things in even though i had swiped in, i also had to swipe in over and over again which was tedious. and the elevators were very small for furniture and it was difficult. other than that it was fine , the employees were very nice and helpful.

Sophie G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Don P. 
Clasificación:
5.0

Every one was very nice and helpful.

Dan L. 
Clasificación:
4.0

El cliente no dejó un comentario.

abayomi a.  |  First Impressions 
Clasificación:
5.0

All worked very well

Deidre l.  |  First Impressions 
Clasificación:
2.0

Made my reservation for 845am was running late to pickup the truck, just to find out that it had too be back at 12:45pm. I arrived at almost 10:00am. Was informed that my reservation was at 8:45am and that's when it starts not from when you get there.

Arleta S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mehrak K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darrell B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Seth M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
2.0

It’s really not a good place Holes in the walls Old dirty bug furniture sitting out in entrance Elevators were so dirty I took my stuff out and put it in. a cleaner storage Homeless people washing up in bathrooms

Robin J.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark H. 
Clasificación:
5.0

Thank you all for being so polite and professional! This was a last minute rental and everything went smoothly!!!! No improvements needed! Everything was great!

Monica R. 
Clasificación:
5.0

Staff was very helpful and accommodating. Phone app was smooth and easy.

ZITA B.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Joseph S.  |  First Impressions 
Clasificación:
5.0

Nothing the man that took care of me was very good at his job and friendly I will be back next Monday for a truck again

Larry C. 
Clasificación:
5.0

Great experience. These people really know how to give good customer service! My questions were answered thoroughly, both guys (picking up & returning) were very helpful and they both seemed to like helping people. Thanks Uhaul!!

Rebecca W. 
Clasificación:
5.0

On the grounds of a former hotel, there is ample room to park a large truck, for some of us needing that. Customer service was friendly and prompt, and vehicle is in great working condition. I would recommend this location to everyone !

EDWARD P. 
Clasificación:
5.0

After having difficulty with Budget. I was quickly helped by this location. I am grateful that they could quickly fill the need for a one way.

russell B. 
Clasificación:
1.0

I had reserved a 13' x 11' storage unit for $146.00 a month. When I got to check-in, I was told there were no more 13' x 11' storage units left and was told the only option was two 8' x 10' units next to each other. That's more space I get that but I was also told I needed to pay for both of those separately and after tax it would be $202.36. So they didn't have the unit I reserved and instead of fixing their mistake, their burden falls on my wallet. They gave me a month free of storage, great but that doesn't help the budget I have because I plan to store my stuff for a few months. I was told the GM would call me and "sort all of the out." Sure. The cherry on top is that I was told they did not have any more disk locks that come free with each unit so I was told I had to buy two locks and they required them to be uhaul locks. So, at the end of the day I was planning on paying $146/month for a 13' x 11' unit and ended up being required to pay $202.36/month for two 8' x 10' units and $21.56 for locks. Public storage is next door; drive the extra 100 feet.

Chandler C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Gaurang D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lee H. 
Clasificación:
3.0

Everything was good except one inconvenience. I ordered an appliance dolly with the truck. The store with the truck didn't have a dolly, so I got one at a different location. I also had to return the truck and dolly to their locations, causing another inconvenient trip to the second location. The employee that gave us the dolly was not customer friendly.

ROCKY P. 
Clasificación:
5.0

Excelente

Jeff H. 
Clasificación:
5.0

I really like the whole experience

Jian L.  |  First Impressions 
Clasificación:
5.0

The gentleman who waited on me was fantastic! He was fun to talk to and he was fast and efficient. I love when I am provide with excellent customer service.

RichardScott H. 
Clasificación:
5.0

This location had a great location easily accessible to the interstate system and main roads in Columbus, OH. The staff was friendly and helpfull.

David S. 
Clasificación:
5.0

Caleb was very helpful!

Nisha B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEREMY H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Maria K. 
Clasificación:
1.0

?????

AGAME L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melva M. 
Clasificación:
5.0

Be more accurate on rental availability

John M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Darnell H.  |  First Impressions 
Clasificación:
5.0

Everyone was awsome. Very Friendly and helpful.

Mark O. 
Clasificación:
5.0

5 stars, might be the best visit I had yet. I was in and out within 2 minutes

darnell F. 
Clasificación:
5.0

Seth is absolutely amazing. A fantastic CSR.

Seth B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

David M. 
Clasificación:
5.0

Helpful staff

Zita B. 
Clasificación:
1.0

I reserved a unit two weeks ago 10X10 and when I went to move my belongings into storage my unit wasn’t available.

Alexis L.  |  First Impressions 
Clasificación:
4.0

It would have been perfect if it weren't for the trailer rental. I did everything the online site said and still they didn't secure the reservation. I was sent to 2 other locations before I could get the trailer. Only 20 extra miles of driving. And they still didn't have my storage reservation. The gentleman in the office quickly and efficiently resolved that problem

Kevin L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher H. 
Clasificación:
5.0

Great guys. Very helpful.

Michael T. 
Clasificación:
5.0

Really great experience, very clean truck and very accommodating employees. Will be back to only that location!

Kris L. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fredrick G. 
Clasificación:
5.0

El cliente no dejó un comentario.

James M. 
Clasificación:
5.0

CJ was particularly helpful and cordial.

SCOTT E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mntambo F. 
Clasificación:
4.0

Key card did not work 1st time

Lisa V.  |  First Impressions 
Clasificación:
5.0

people were excellent to work with

Richard M. 
Clasificación:
5.0

The truck I rented did NOT have working air conditioning. The blower ran but nothing came out of the dash vents. Time for the mechanic to pull apart the dashboard and fix the controls

CRISTOPHER L. 
Clasificación:
5.0

The entire crew was very friendly and prompt. Quick friendly check out and great check in service. Whole crew does great.

Paul T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Arthur R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jean J. 
Clasificación:
5.0

Ask renters if they need accessories like boxes, dollies, etc. AKA: You want fries with that? It may help your profits.

William B. 
Clasificación:
5.0

Nothing at this time

Christopher T. 
Clasificación:
5.0

Nothing to complain, everything is great.

HUSHENG W. 
Clasificación:
5.0

The team onsite were so friendly and quickly to get me in/out. Wish I would have went with this location for an earlier rental.

Sulaiman A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gene W. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEITH W. 
Clasificación:
4.0

El cliente no dejó un comentario.

CYNTHIA W. 
Clasificación:
5.0

No improvement necessary. CJ was the person I worked with on pick up and drop off. She was very helpful and professional, truly a great experience. Next time I need a U-Haul, this is the place I will go back to. 5 ⭐⭐⭐⭐⭐

Mona H. 
Clasificación:
5.0

All 3 helpers were very friendly and prompt and professional. Taylor(I believe was her name) was very friendly and resourceful if helping me clear my e alert and get me into a rental within minutes. Definitely would reccomend.

Paul T. 
Clasificación:
5.0

Everything was a good experience, we used the after hours check in when we returned the trailer.

Shane W. 
Clasificación:
5.0

Agent was really friendly & quick. It could not have been easier to pick up my truck.

Nicholas B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Paul S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cody F. 
Clasificación:
5.0

The guys were efficient and wonderful!! I have visited this location several times in the last six months have found the staff to be courteous, efficient, helpful and knowledgeable. The Mgr. needs to be more pleasant over the phone and in person and smile more.

Ann F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason B.  |  Overall Experience 
Clasificación:
5.0

Your Northland employees are so kind, gracious, and welcoming. I always enjoy the process of renting U-Haul equipment and I intend to rent from the Northland store for many years to come!

David T. 
Clasificación:
5.0

I can't think of anything you could do better. The staff were cheerful and friendly, and very efficient.

DEAN A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrea L. 
Clasificación:
5.0

Staff was very helpful and accommodating

ZITA B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa S.  |  First Impressions 
Clasificación:
4.0

Staff was prompt and friendly Thank you

Edward C. 
Clasificación:
5.0

Your experience nothing was ever wrong worked out great

Timothy P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ted B. 
Clasificación:
3.0

El cliente no dejó un comentario.

James P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anna T.  |  First Impressions 
Clasificación:
4.0

Not the locations fault but the self check in through the web was so slow I thought it wasn't working it took so long between steps that is really my only complaint. But my truck was sitting up front waiting for me and the employee who gave me the key was friendly.

Heather D. 
Clasificación:
5.0

El cliente no dejó un comentario.

guilherme G. 
Clasificación:
2.0

El cliente no dejó un comentario.

Ed M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Peter S. 
Clasificación:
5.0

Truck had no air, was not working and I got it with only 1/4 tank gas

todd B. 
Clasificación:
5.0

El cliente no dejó un comentario.

susan H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jodie C. 
Clasificación:
5.0

U-Haul came through for me when I needed it the most. I can't praise the customer service enough. Everything from the first contact and walking me through the process to the end where my boxes got picked up couldn't have gone smoother or more efficiently. ¡Gracias!

Kamran B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Denise B. 
Clasificación:
5.0

The front desk help at sign in was great. It was the fastest pick up I have ever had at a UHaul store.

Ed M. 
Clasificación:
2.0

Charged an extra day and did not attempt to help diagnose why this happened. Did not care nor seem interested in helping.

Everett D. 
Clasificación:
3.0

Some boxes had humidity and mold damage on the contents (books) but otherwise a good experience.

Joshua B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Leigha G.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Julia B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kiairra H.  |  Overall Experience 
Clasificación:
1.0

Staff tried to overcharge me by charging me for one lock twice. Nice Try. Filthy floors, ruined one of my items in storage. Everywhere is terrifying and filthy

Tawnie G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Seth T.  |  Overall Experience 
Clasificación:
5.0

The associate that helped sign me in was absolutely amazing. I came in with soo much anxiety from the move and he walked me through it calmly and efficiently. FANTASTIC CUSTOMER SERVICE. Only downside was the rat trap in unit

shannon k.  |  First Impressions 
Clasificación:
5.0

Juan was amazing!!!!! Thanks!!!!

Michael M.  |  First Impressions 
Clasificación:
5.0

will rent again and recommend

Mark S.  |  Overall Experience 
Clasificación:
2.0

Water was pouring through the ceiling of the unit when we were almost done unloading our stuff and so we had to be moved to the sixth floor where we did not want to be.

Kevin N.  |  First Impressions 
Clasificación:
1.0

Tricking people into paying twice for a lock that should have been free is pretty ridiculous

Tawnie G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jean junior C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Pamela C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Pamela C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Katharine B.  |  First Impressions 
Clasificación:
1.0

Destroyed a sofa trying to get it up the stairs because it wouldn't fit in the elevator.

Tyrone W.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Virginia T.  |  Overall Experience 
Clasificación:
5.0

I chose this facility mainly due to good solid foundation for storage use. The manager told me they are still working and changing the spaces that makes available that I can understand. I like this here. Thank you.

Hiroko B.  |  First Impressions 
Clasificación:
3.0

Reserved a spot online. Didn't find out until at the end of the appointment that I got a completely different space for more money. Also had to ask for the 'free rent' promo instead of provided.

Megan M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lorenzo G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sharon S.  |  Overall Experience 
Clasificación:
5.0

Very satisfied

MYRA H.  |  First Impressions 
Clasificación:
1.0

Rented me wrong size unit It was not cleaned Top of u it was not covered during g Construction and my unit and all my stuff is full of dry wall dust and not one offered to do anything g about it. Holes drilled in unit after rented to attach things outside of unit. Barely missing by personal belongings. And I can go one.... I can talk and ask what r they going to do and they blow it off and pretty much told t's my fault I rented while they r still construction. What a way to treat customer!! One thing was fixed and it wasn't done enough to my satisfaction. Which was to cover my whole initial fro. The buuted up unit to reaching in and getting my stuff. They still can reach and was told well not everyone will pack so so high . Which dnt matter cause they still reach mine just more convenient to reach in mine of they do pack high. Again ... Appalled on such treatment. To busy care....I want my stuff cleaned and moved to the right size unit and a discount for such awlful dissmal of customer service conduct. I wouldn't refer I to a flea or rat. Apparently they all ready occupy the facility during open hours to you as a uhaul company fix this...darn mess. And that's me putting things nicely.

tina e.  |  First Impressions 
Clasificación:
5.0

Lindsey was Awesome!!!

Antwanette B.  |  Overall Experience 
Clasificación:
2.0

Didn't have the size unit I reserved online and had to take another unit 2.5 times the amount I was wanting. Kinda feels like bait and switch

Ryan S.  |  First Impressions 
Clasificación:
5.0

Kylie Fuller was very helpful and kind!

LEAH L.  |  First Impressions 
Clasificación:
5.0

The staff was great and even called the location where I was to drop my truck off and had them change my drop off to where I was getting the storage locker so that I didn't have to go out of my way and waste gas returning it there! Beyond excellent service by the two ladies and the gentleman

George O.  |  First Impressions 
Clasificación:
3.0

The staff are helpful and the facility is clean and looks secured. Moving things into a storage unit isn't easy and not a lot of access points or ways to make it easier based on how the building is made.

Shelly S.  |  First Impressions 
Clasificación:
5.0

I started using Uhaul on the recommendation of Chris Arndt and I have not been disappointed. Excellent service, clean facility, and friendly conversation. I am a leasing manager for apartments and recommend the Sinclair location to all my residents. Great community resource!

BILLIE C.  |  First Impressions 
Clasificación:
4.0

An email should have been sent out with instructions on how to use the card for access when it was installed

NANCY P.  |  Overall Experience 
Clasificación:
5.0

The staff was very nice and helpful. Thank you so much

charles j.  |  First Impressions 
Clasificación:
5.0

The staff was always incredibly nice and helpful whenever we needed to go into the office for something.

PAULA V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Henry P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Patricia Q.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

libian a.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Shirley M.  |  Overall Experience 
Clasificación:
5.0

Thank you so much!

Kiara L.  |  First Impressions 
Clasificación:
5.0

Thank you for great service.

Debra H.  |  First Impressions 
Clasificación:
5.0

The general manager Kylie fuller was excellent she exceeded my expectations at this location thank you Kylie for a job well done

April M.  |  First Impressions 
Clasificación:
4.0

It said climate controlled but it seems damp/ humid in the down stairs area. The young lady that helped my was amazing. Very knowledgeable and polite. I was very impressed with her.

Shawn S.  |  First Impressions 
Clasificación:
3.0

The loading area for the ground floor is very inconvenient. The cars back up in one line and we have to wait for each other to finish moving in order to back out. When we went to access the storage unit, an additional lock had been placed on the unit. I had to walk back upstairs to find someone to remove it with the explanation being that their system wasn't accurate with which units were already rented, so they added locks to all of them.(?????) I have no intention of returning to this facility.

Dana F.  |  Overall Experience 
Clasificación:
2.0

Only one ramp to access units which is not enough for the amount of units.

Julie v.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

steven i.  |  Overall Experience 
Clasificación:
1.0

I think my car got hit in the parking lot and they couldn’t do anything about it because the cameras didn’t reach my car that was parked in front of the office

Jaroslaw B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

James G.  |  Overall Experience 
Clasificación:
4.0

Everything was satisfactory! Thanks for everything!

Edward S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Erin G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tiffany O.  |  Overall Experience 
Clasificación:
3.0

There was confusion with my reservation. We had to spend extra time figuring it out. The manager ultimately figured it out.

Malissa S.  |  First Impressions 
Clasificación:
5.0

The young man was very helpful and pleasant

Michelle D.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

gina S.  |  First Impressions 
Clasificación:
4.0

I thought this facility is 24/7 but it's not, I found really trouble in accessing as I will start my work from 8am to late evening. I have to run early morning or late evening with very narrow window to move my stuff

Harshavardhan M.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

vernon b.  |  First Impressions 
Clasificación:
5.0

Glad you're here to offer a great service at a very fair and reasonable price

doug d.  |  First Impressions 
Clasificación:
5.0

Am happy with arrangment. Will use room for only one month as the room is needed due to an apt move. However, the good experience means that the service can be used again.

James G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

steven i.  |  First Impressions 
Clasificación:
4.0

My only complaint was the access to the first level where my storage unit is located. There is one steep drive down to the entrance. We made 3 trips and each time we were either blocked in by someone else or we were blocking someone in. The other patrons were polite and we worked out making room for each other, but it was definitely a hassle.

Dana F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian H.  |  First Impressions 
Clasificación:
1.0

Made reservation online; upon arrive it was not available and only 1 unit half the size of my minimum requirements was made available. Additional charges from move-in truck promised to be comped but had to fight to get them to hold up their own promises; still not credited. Beware of this location! Shouldn't even be open to the public (newer location under construction) yet, but they obviously don't care about the customer's experience.

Dustin S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC H.  |  First Impressions 
Clasificación:
1.0

Gate axis was open at all to the building.

Tyrell R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Hayes G.  |  Overall Experience 
Clasificación:
1.0

The staff was friendly and helpful and the facility was very nice & clean. However, the location didn't have the unit size I had reserved weeks in advance. They offered a larger unit with one free month, but this still resulted in a higher cost for me. So, I would end up paying for the company's failure. Due to my time constraints, I went ahead with the rental, in spite pf the additional cost. But while being shown my rented unit, I asked for the access code and was told that the unit was accessible only during business hours. This meant closing at 8:00pm, rather than the 10:00pm advertised online. This made the unit useless to me, as it wouldn't work with my schedule. Consequently, I had to find another storage facility and incur additional costs, not to mention wasting more time. All this due to U-haul's failure to provide the reserved product and honor the advertised hours. While the staff was friendly and the facility well maintained, U-haul failed the basics: providing the advertised product. No amount of friendliness can compensate for misleading advertisement.

arturo s.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Jason K.  |  Overall Experience 
Clasificación:
5.0

Fast and painless

Denis S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

doug d.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Jenie T.  |  Overall Experience 
Clasificación:
5.0

After a long trip, it was so nice that the staff was helpful and made the last step easier.

mary d.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

NANCY P.  |  First Impressions 
Clasificación:
5.0

Chris was very helpful and the other gentlemen was great to work w/. Ver comfortable w/ your busienss. Truck was good as well from Morse Rd Uhaul.

Pam M.  |  First Impressions 
Clasificación:
4.0

Great customer service at this location. Both representatives we're helpful & informative. The building is still under construction, so their were not outside units. Not a big deal.

Brittany T.  |  First Impressions 
Clasificación:
4.0

Staff was friendly and helpful despite problems with furniture damage.

randy m.  |  Overall Experience 
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