Customer Reviews for U-Haul Moving & Storage Of Northborough

1,929 comentarios

40 Bearfoot Rd   Northborough, MA 01532

(508) 709-0256

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(508) 709-0256

40 Bearfoot Rd
Northborough, MA 01532

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Cambio de propano
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Abdul Kalam A. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS W. 
Clasificación:
5.0

the young man there was excellent, friendly, and helpful. the location is very convenient. ALL good!

Scott P. 
Clasificación:
2.0

We had to wait almost 30 minutes to get waited on even after we reserved a truck online. And checking in the truck took even longer as there was a line of returns with no employees waiting on people. It was a very frustrating experience. There simply is not enough help at this site to handle the volume.

Jack G. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES K.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Jessica P. 
Clasificación:
5.0

I did not get my receipt on the email yet.. Please email me the receipt for my records... Thanx. Leonel Valle.

Leonel V. 
Clasificación:
5.0

give christine a raise!!!

Carrick R. 
Clasificación:
1.0

Your website is impossibly confusing. I ordered two men and one truck and was charged for two orders. The job got done thanks to a wonderful Moving guy named Kevin, but I cannot get my money back.. It further complicates things that UHaul and Moving operate separately. What a mess. I will never use uHaul again.

Susan L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Neelesh A. 
Clasificación:
5.0

I recommend this store, quick service friendly people, very convenience access from interstate 290

Ivan B. 
Clasificación:
5.0

This was our first uhaul experience. Super easy and affordable. The staff was helpful and made the whole process smooth.

Greg C. 
Clasificación:
5.0

Professional, pleasant, helpful, great customer service!

Melanie H.  |  Overall Experience 
Clasificación:
3.0

Parking lights were out on trailer

SCOTT C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Emma V. 
Clasificación:
1.0

Rip off price the charge whatever you estimated Miles you put on paper even if you no used the actual miles over charge you . Rip off . If you say I drove 10 miles that going charge you whatever the want this why I always take picture . Also charge me a tool which I paid

Renata A. 
Clasificación:
4.0

I rent trailers all the time. I'd like to make the return part easier for you and me. How about posting a QR code in the parking area that will launch an app (or website) that then lets me enter my phone number, it pulls up my rental details and I can tell you what spot or lane the vehicle or trailer is in. Even have an option to add photos of the rental.

Anthony M. 
Clasificación:
5.0

Very well run

Mike E.  |  Overall Experience 
Clasificación:
5.0

Equipment was ready upon arrival and the check-in/return was easy.

Mark S. 
Clasificación:
3.0

Equipment is always in good condition, but the keys when using the app are NEVER where they are supposed to be located. Wrong box - not in a box - thrown on a desk - hanging on the board behind the counter - etc. This means you are still waiting in line even though the app's goal is not to have to do that very thing. Furthermore, the staff is always frustrated with me as a customer (this past Saturday, I was chastised because I was unaware of what the code might have been for the vehicle I was renting - they needed to find the key again due to being in a wrong box) because I need to get in and out and don't want to wait the 1/2 hour to an hour to get a key that has been misplaced.

Lisa V. 
Clasificación:
1.0

I'll never use or recommend U-Haul again.

William K. 
Clasificación:
5.0

Absolutely wonderful. Worth every Penny.

Christopher M. 
Clasificación:
5.0

Friendly professional careful thoughtful

Madeleine L. 
Clasificación:
5.0

El cliente no dejó un comentario.

William C. 
Clasificación:
5.0

Everything perfectly

Hefer S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Benjamin C. 
Clasificación:
1.0

El cliente no dejó un comentario.

Emma J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Philip L. 
Clasificación:
3.0

Wiring was screwed up, wheel kept locking up. U-Haul in Syracuse was of no help.

Matthew S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Johnathan W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Alberico M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hebert S. 
Clasificación:
1.0

El cliente no dejó un comentario.

Matheus S. 
Clasificación:
4.0

Wasn't aware that UHaul doesn't load the car on the transport. The locations I've gone to for the last three summers always hooked up the trailer as well as loaded the vehicle.

JOHN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

John Z. 
Clasificación:
4.0

A few of the Customer service were kind of rude when I spoke with them.

Ann D. 
Clasificación:
5.0

I was totally satisfied

Jeffrey S. 
Clasificación:
5.0

Uhaul should give money back if we return the equipment early.

John C. 
Clasificación:
5.0

Everything went well. Quick and easy.

paul M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melanie H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kyle W. 
Clasificación:
5.0

El cliente no dejó un comentario.

chris C. 
Clasificación:
1.0

I reserved a truck at the Marlborough location, when I arrived there nobody was there. I called the number that I found on website nobody knows anything. Finally they reserved a truck for me at Northborough location, but when I got there they did not have the truck only van. I pay the same price and I spent more gas and miles because I had to do more trips, the person in there told me she was going to give me a mileage discount but it never happened. Terrible experience. I'm not going to use this service anymore in my life.

Jessica E. 
Clasificación:
5.0

Very nice facility!

aaron b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ali Z.  |  First Impressions 
Clasificación:
5.0

Staff informative, pleasant, helpful. Facility clean. I feel my stuff is safe there.

CHARLOTTE M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Moohammed G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jim M. 
Clasificación:
5.0

Everyone was very helpful and accomodating!

Patricia D.  |  First Impressions 
Clasificación:
5.0

Pretty beat uop truck and looked it.

Jeffrey W. 
Clasificación:
5.0

El cliente no dejó un comentario.

GREG H.  |  Overall Experience 
Clasificación:
4.0

The Northboro facility was very convenient and clean and the staff was courteous and helpful. The only issue we had was with the Uhaul central organization that answered the phone and set up our reservation for a truck and the storage unit. They reported incorrect business hours, which delayed our move by over 2 hours. The facility was actually opened and staffed at 7 am, but Uhaul told us they didn't open until 9, which delayed our move and packing team.

Janice G.  |  First Impressions 
Clasificación:
5.0

Josh, handling (EVERYTHING) was kind, courteous and knowledgeable.

Gregory S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maxwell B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Patti J. 
Clasificación:
5.0

El cliente no dejó un comentario.

John B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Alberico M.  |  Online Move In 
Clasificación:
5.0

Always a great experience.

Paul B. 
Clasificación:
5.0

The woman assisting my rental acquisition was very helpful and accommodating. The truck did the job for a short commute but had many miles on it and might not be best for a long haul. It was very clean!

Robert F. 
Clasificación:
5.0

The IT system that handles reservations and checkouts needs to be improved. Even though I completed the online fast checkout, I was still asked some of the same questions when I arrived. I understand that for trailers the hitch needs to be connected and verified, but questions about pricing and add-on protection do not need re-asking.

Matthew P. 
Clasificación:
5.0

Phone checkout asked for info not mentioned up front, so I didn't have it ready. Maybe don't do that.

Andrew V. 
Clasificación:
5.0

Your system does not work for temporary liscence. When you renew your Luanne in state of MA, they give you a paper version to use until your new one arrives in2-3 weeks. You should either tell people this or fix it. Lady at counter helped me fix it, but I was lucky to get there during open office hrs and would have had a huge problem it I had been 30 later

GEOFFREY K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aseem S. 
Clasificación:
1.0

You fooled me. I was led to promise to return the truck in 6 hours and then when I couldn't you kept charging me fees. The most expensive rental I could have had!

Elvira P. 
Clasificación:
2.0

Severely understaffed. Not sure if person attaching trailer to U-Haul knew what she was doing

Tyler W. 
Clasificación:
5.0

Everthin Good recomendó

Roberto T. 
Clasificación:
5.0

El cliente no dejó un comentario.

William M. 
Clasificación:
1.0

From start to finish ! It was a nightmare.

Thomas G. 
Clasificación:
1.0

El cliente no dejó un comentario.

edwin V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mirella R. 
Clasificación:
5.0

Be honest about needing all parts to the hitch. I was told UHAUL would set me up with the hitching. When I got there, I was told I had to buy a ball joint to go into my hitch. This should be provided to the customer, especially since I asked specifically about this ahead of time. I had to pay just over $30.00 for it.

David R. 
Clasificación:
4.0

Friendly and professional service

Elvira P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert S. 
Clasificación:
3.0

I had to clean out the cab and truck bed after I picked it up. There were potato chips in the cab. Staff is friendly. You don't give any receipt on return, either in person or by email. Both times I rented I had to call customer service to get a final receipt. This is poor business.

Joel H. 
Clasificación:
5.0

No issues. Staff always pleasant when I have been here.

Cheryl C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Clyde P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter G. 
Clasificación:
5.0

Only issue was the fuel being low on pickup

Brian B. 
Clasificación:
4.0

El cliente no dejó un comentario.

vaibhav S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin T. 
Clasificación:
5.0

Just a quick comment as to how helpful an employee (did not get a name) was - he popped out of the location (as I assume he may have seen my lost look) and was very helpful and kind in assisting me in dropping off the truck. Thanks and kudos to this helpful individual.

Terry F. 
Clasificación:
5.0

This has become my local go to site. Very user friendly.

Warren F. 
Clasificación:
4.0

We were sent to a different location than we planned so we only had time to pack one box instead of two.

Julia W. 
Clasificación:
5.0

Incredible customer service. Very courteous and friendly front end staff

Taras C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jay S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dale R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Austin P. 
Clasificación:
5.0

Very friendly staff and helpful.

Thom N. 
Clasificación:
3.0

The equipment return after hours was terrible. The contract states that after hours return requires online check-out via website. When I visited the website (during my after hours return), I was asked for my name and phone number to lookup the reservation. However, the website dis not have an option to check out. Why should a customer be penalized for non-compliance when the instructions are not clear on after hours return? Why not, have a paper form to fill-out and place in the drop box, since internet and websites can be difficult to access at all times? The policy to penalize a customer if they cant use their smartphone to check out (after hours) is unacceptable. There should be a alternative to smartphone checkout, like a paper form system at the return location.

Ranjit P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Osama O. 
Clasificación:
5.0

El cliente no dejó un comentario.

jenifer R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian H. 
Clasificación:
5.0

Van was practically brand new and handled a 300 mile round trip beautifully. Very pleased. Thank you!

John R. 
Clasificación:
5.0

Great service, great products! Would definitely rent from this location again!

Austin P. 
Clasificación:
5.0

Make it more obvious where to leave trucks return outside business hours.

Patricia S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bradley W. 
Clasificación:
4.0

Not specific to this location but to U-Haul in general - be more organized with your information. I picked the drop off location, then received a text saying a different location after I had already dropped it off. When I got to the original location my trailer drop off wasn't in the system so he had to search for it.

JESSICA A. 
Clasificación:
5.0

Good customer service

Andrew S. 
Clasificación:
5.0

I was renting a trailer - 5X8. It had a lot of time and miles on the unit which was fine, however the tie down bars inside were either missing or not attached to the wall. It pulled fine and the lights all worked.

Richard Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric G. 
Clasificación:
5.0

Double axle trailers are very heavy. Should have a jack or lift attached to trailer tongue. Too heavy for Uhaul associate and I had trouble taking it off my trailer hitch.

Joseph C. 
Clasificación:
5.0

Representatives were excellent. Help me work around mobile App problems. Very courteous people!

Jeffrey F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas D. 
Clasificación:
2.0

WHERE THE F WAS THE KEY BOX? This place is not thoughtfully designed for sure

Aleksandra J. 
Clasificación:
5.0

The truck let lots of water into it. This damaged many of the items being moved. Please identify the source of the leak so another customer does not have the same experience.

Peter M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ellen F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

James T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis G.  |  First Impressions 
Clasificación:
5.0

Good service from manager

MIEKA D.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

David F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Maura R.  |  First Impressions 
Clasificación:
5.0

Staff extremely helpful Facility very clean Drive in unloading / loading is wonderful

Mike E.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

jerry p.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Denisa K.  |  Overall Experience 
Clasificación:
5.0

The lady who helped me select a unit was awesome! She helped me pick a unit and showed me how the swipe card worked. Very easy process.

Michelle G.  |  First Impressions 
Clasificación:
4.0

Had an issue with the first rental truck however the storage unit and 2nd truck rental were exactly what I expected.

John T.  |  Overall Experience 
Clasificación:
4.0

Move-in went great. I arrived late last night and the woman on duty was a huge help. My code didn't work ("User ID not recognized") and the card key that the woman gave to me returned an error, "Not checked in yet". The woman on duty tried several times to resolve it without any luck. It might have been the system needed time to register me as a new customer. Facility was perfect, particularly liked the drive-in garage. The unit itself was very dusty - so maybe a pre-move in sweep could be one additional improvement. ¡Gracias!

David B.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert T.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

William n.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Andreas S.  |  Overall Experience 
Clasificación:
4.0

Bathroom did not have soap or paper towels or toilet paper a few times I was there. Everything else was fine.

Charles F.  |  Overall Experience 
Clasificación:
5.0

This is a very nice storage facility. Thank you for making it available after my recent move / truck rental!! You have two outstanding features that I have not seen at other storage facilities. 1 - a "share space", where people are putting gently used items, so others can take them 2 - a dumpster (great idea, although I didn't need it at this time)

Melanie G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

James L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Howard C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven Z.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Pamela S.  |  First Impressions 
Clasificación:
5.0

Excellent facility!

Mark S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

David H.  |  Overall Experience 
Clasificación:
5.0

The lighting in the storage area hallways is only activated by sensors at each end of very long hallways. Which means people utilizing rooms in the middle of those long hallways often have the lights go out on them.

Dave H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

RENEE V.  |  Online Move In 
Clasificación:
5.0

They are all very nice

Christina M.  |  First Impressions 
Clasificación:
5.0

I liked the lighting, security alarm on the storage units, hours and staff. I also appreciated the climate controlled environment. I have used storage facilities with no climate control and some of my things grew mold and had to be thrown away.

FLORIANNE I.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

John H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Katherine G.  |  Overall Experience 
Clasificación:
3.0

I had prepaid for the month of October and cleaned out my unit expecting a prorated refund of the prepayment but they couldn't give me the refund. Instead they told me to call the 1-800 number or come back the next day to speak to a manager. Other than that experience that had me waiting at the front desk for almost a hour trying to figure that out, it was good. The facility was clean and secure and easily accessible.

Jeffrey C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Pritpal A.  |  Overall Experience 
Clasificación:
3.0

Their record-keeping is terrible. When I was there to hand over my space, they were trying to help a renter to get his invoice corrected. Who was upset as there was some billing issues and not recorded properly? I had emptied the storage two months ago and did inform the young lady at the desk. I have tried calling and emailing them but no response. Finally, I was able to speak to a gentleman and informed him about this ordeal, and made it to the house. Alhamdulliah

Humayun K.  |  Overall Experience 
Clasificación:
5.0

This location is absolutely the nicest UHAUL facility we have ever been to.

Robin S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Estate of R.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Megan B.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Ethan C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

kateherine a.  |  First Impressions 
Clasificación:
4.0

The staff at this locational is great! Thank You!

Ernest Y.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

FLORIANNE I.  |  First Impressions 
Clasificación:
5.0

The young lady at the counter was friendly and helped me get one month free as advertised.

D E.  |  Online Move In 
Clasificación:
5.0

Met Tim at the store, a great guy that went above and beyond to help me, glad he works there.

Felipe M.  |  Online Move In 
Clasificación:
5.0

Wow! So nice!

Aundrea S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Bill K.  |  Overall Experience 
Clasificación:
5.0

Best in town moving experience ever. Super easy, super convenient. Gracias

David H.  |  First Impressions 
Clasificación:
5.0

I found the staff top-notch in the area of customer service and I found the facility to be exceptionally clean and easily accessible. Highly recommended!!

WOODROW F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

terry k.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexandra B.  |  Overall Experience 
Clasificación:
5.0

I was impressed staff great and helpful. Quick check in and out. My storage unit clean and very well kept and easy access. Renting truck was easy and fast process. Will tell others to go here if they need storage or moving needs.

Christine C.  |  First Impressions 
Clasificación:
5.0

Unless I have to, I will never use another U-Haul facility and will go out of my way to do so. The facility is great but the people are even better. No matter who works there in the years I have rented storage and trucks there. ¡Gracias!

James E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Elaine B.  |  Overall Experience 
Clasificación:
5.0

Clean, very well lit, easy to find my unit, mattress dolly was a huge help!

Carolyn M.  |  Online Move In 
Clasificación:
4.0

Rat poison trap was still in the room when I moved in. Had to move it out before I could start storing.

Adam M.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Andreas S.  |  First Impressions 
Clasificación:
5.0

The facilities are very nice, and the staff were amazing, I had someone help me who was relatively new to staff but they were very welcoming and polite, and helped us feel comfortable and reassured.

Christopher C.  |  First Impressions 
Clasificación:
5.0

Tim is real helpful and patient with everyone. He answered all our questions and more.

kyla l.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

John H.  |  First Impressions 
Clasificación:
5.0

Very friendly. Excellent service!

marissa m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Paula K.  |  First Impressions 
Clasificación:
5.0

awesome place and competent management

Hamid M.  |  First Impressions 
Clasificación:
5.0

Brandon McCoy was very professional, helpful, and efficient. The facility was clean, and the carts provided made the move-in process much easier.

Cynthia W.  |  Online Move In 
Clasificación:
5.0

The general manager Brandon and his employees did a great job on duty helping me on what i needed and answering all by questions! They did a awesome job with all the attention possible with customer need!!

Daniella F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert O.  |  Overall Experience 
Clasificación:
5.0

The gentleman at the front desk, somebody give this man a cookie and a raise of course. The level of customer support provided by him was on another level, I'm ashamed I can't remember his name but the experience I had overall is something I will remember and will certainly try to put into practice myself. Oh the bathroom, I try to avoid public bathrooms as much as possible specially during this time, but to my pleasant surprise IT WAS SUPER CLEAN!!!! Also how I was able to set some items aside for recycling another person may use, it was great. The clothing donations bins on site was extremely convenient. The MONTH FREE storage for renting a vehicle was a blessing! Management, cleanliness, storage/truck availability, indoor heat fan by the garage door. Ok you guys did it, this store did it and that man should be the face of your advertisement. I pray God bless and protect each one of you, and thank you for making our lives a little bit less stressful during these difficult times.

Lorrayne D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mia B.  |  Overall Experience 
Clasificación:
5.0

I couldn't get access to my unit the first time I used my key card. I needed to come back the next day during office hours. The key card access could have been explained more clearly.

JAMES S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Wildred W.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

William n.  |  First Impressions 
Clasificación:
2.0

Unfortunately, when I moved my belonging in, there was a garage door helping the climate of the area I signed a lease for. The garage door had come down in the middle of the hotter summer months and this created a humid environment. The sliding glass security doors between the parking area and the storage units was very foggy. Because of these changed conditions and being closer to the front, my belongs had mold that I had to spray/wipe down upon move out.

Ryann S.  |  Overall Experience 
Clasificación:
5.0

You get the best employees in your store!

CHING WEN C.  |  Overall Experience 
Clasificación:
5.0

everything i expected. they did a great job

Mark D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Diana S.  |  Overall Experience 
Clasificación:
5.0

Felix was incredible and made the whole experience pleasant, efficient and professional.. Amazing customer service.. I would definitely recommend this facility to others.

Syed K.  |  First Impressions 
Clasificación:
5.0

The manager and employees were extremely helpful and courteous.

Deborah D.  |  Overall Experience 
Clasificación:
5.0

With the exception of a vehicle that had an oil light come on( and out of caution we were switched to another vehicle), the Barefoot Road facility in Northborough MA, is excellent. I would use the facility again without a second thought.

daivd v.  |  Overall Experience 
Clasificación:
5.0

We measured UHaul's superiority over the competition in the following areas: - Customer service: We worked with Felix and Sarah in the Northborough location and they were truly remarkable. This aspect stood out most to us. Sarah went the extra mile to reserve two different sized storage units for us that were across from each other to ensure our convenience. Felix dedicated his time to both us and the movers and made the actual move date very efficient. - Cost: Comparable to the competition, but at this cost, the competition's storage units were not indoors and heated and did not sell moving supplies. - Moving supplies: Order a little more than you think you need and save the receipt. We returned all unused boxes and unopened items for a full refund. We were very happy about this! If you opt to order supplies online, allow for free delivery 2-3 weeks prior to move date. - Heated indoor storage (as stated above). - Several sizes of storage compartments from which to choose. - Access hours were far better than ALL of the area competition! - Indoor lightining and cameras go far to ensure security of belongings. Recommend that phone and in-person communication may provide a more fruitful experience than using the online. Seeing supplies before you buy and taking advantage of professional expertise will leave you satisfied.

Kathryn S.  |  First Impressions 
Clasificación:
5.0

The manager who helped me was excellent!

Corey C.  |  First Impressions 
Clasificación:
5.0

Great accommodations. Staff was professional and very courteous. I recieved this unit free for a month for renting a truck and hauler for my move so this free storage rental came in very handy. Facility clean and like brand new. Very secure. Was given the 10 × 10 unit. 5 stars!!

Robert W.  |  Overall Experience 
Clasificación:
5.0

Absolutely amazing customer service

Kassandra S.  |  First Impressions 
Clasificación:
5.0

Felix and Sarah were extremely helpful with our needs for both a truck and storage unit. Couldn't be happier with the service we received.

Jennifer D.  |  First Impressions 
Clasificación:
5.0

The clerk was extremely polite and very helpful

claire l.  |  First Impressions 
Clasificación:
5.0

Always a pleasure to do business here. Jamal and Felix are great to work with. They want their customers to get what is needed. They take the time to explain everything.

diane b.  |  First Impressions 
Clasificación:
5.0

Very nice people, very friendly. Storage area is vey clean, very nice

Estate of R.  |  First Impressions 
Clasificación:
5.0

Great experience renting a unit for 5 months. Staff was always helpful and courteous. They took the time to say hello and wish me a good day.

Brian M.  |  Overall Experience 
Clasificación:
5.0

Excelente

Mark C.  |  Overall Experience 
Clasificación:
5.0

Experience was above and beyond fantastic! Was very exhausted and was helped quickly and most efficiently! My furniture is safely stored and I am extremely satisfied. Would definitely recommend

janice m.  |  First Impressions 
Clasificación:
4.0

First person I dealt with was very quivk and explained everything. However when I came back to actually drop off trailer. The young lady was like hiding behind counter talking on her cellphone.

Paul S.  |  First Impressions 
Clasificación:
5.0

Clean facility, easy access to storage units and resourceful staff. ¡Gracias!

Christie C.  |  First Impressions 
Clasificación:
5.0

All the staffs I met are kind and helpful.

Qian Z.  |  First Impressions 
Clasificación:
5.0

Excellent representative of the Uhaul brand and local business. I actually told of Kyle Howard what a great job he had done. Very professional. As a business owner he impressed me.

Mark C.  |  First Impressions 
Clasificación:
5.0

Sandra is amazing! I have know her for 20 years and she represents UHAUL with so much professionalism and knowledge. Always a pleasure to work with her. Gracias

MARC V.  |  First Impressions 
Clasificación:
5.0

Great staff

Bertrum D.  |  Overall Experience 
Clasificación:
5.0

The friendly staff are awesome! They really make a customer feel welcome. They're also so knowledgable on supplies that you need for a move. The facility is great too.

Robert O.  |  Overall Experience 
Clasificación:
5.0

great employes fiinally found someone who knows hat there doing.

Bertrum D. | Reservación
Clasificación:
5.0

Very well organized facility. Will definitely use this place again.

douglas g.  |  Overall Experience 
Clasificación:
5.0

Everyone was very nice and helpful.

Kevin H. | Reservación
Clasificación:
1.0

Made reservation via web site. When I arrived, more information was required. Why not allow this to be entered on the web, or at least give an indication of what information was required?

Joseph R. | Reservación
Clasificación:
5.0

A pleasant experience all around

tom g.  |  Overall Experience 
Clasificación:
5.0

The staff was very nice. Facility is clean and very convenient. Gracias

robert o.  |  Overall Experience 
Clasificación:
3.0

I never contracted or used this facility!

CHARLES G. | Reservación
Clasificación:
5.0

Incredibly helpful!

Courtney S.  |  Overall Experience 
Clasificación:
5.0

Sandy really helped us out of a jam ! Would go out of my way to use this location again , THANKS

maragret D.  |  Overall Experience 
Clasificación:
5.0

All staff were wonderful!

jill m.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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